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Hotel Impala

Certificate of Excellence
Hotel website
1228 Collins Avenue, Miami Beach, FL 33139
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498 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
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    (498)
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    (144)
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Level Contributor
7 reviews
4 hotel reviews
4 of 5 stars Reviewed yesterday NEW

Stayed here for 3 nights. Staff informative & friendly. Room upgrade given on arrival, thank you. Little extra touches like a beach bag in the room was nice. Location fantastic, hotel on Collins Avenue next to Ocean Drive & Washington Street. Walking distance to beach, shops, restaurants, bus stops. Would definitely stay here again.

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Tampa, Florida
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed yesterday NEW

When we arrived it was 1am and the gentleman at the desk was very courteous and polite. The check in process was super easy thankfully as we had a long day of traveling. Our room was 201 and it exceeded our expectations. It was clean and fresh the bed was so comfy and the bathroom was unbelievable. I highly recommend... More 

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Corpus Christi, Texas
1 review
5 of 5 stars Reviewed 5 days ago NEW

Great hotel! One of the staff members Romain was a superb person by guiding us and telling us great restaurants in the area. One of the best experiences by hotel staff i have ever seen. Room was amazing and clean!.

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Melbourne
Level Contributor
95 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed two nights here and loved it! The hotel is in the best area of Miami Beach in the Art Deco area, close to the beach and also fantastic restaurants. The building has been renovated to a Rustic Tuscan Style which was beautiful! It has a lovely little outdoor courtyard and a restaurant out front. Free WiFi was excellent.... More 

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Suffolk, Virginia
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago

We really enjoyed our 1 night stay at this hotel. It is quiet, clean and charming. The location on Collins is great. The front desk staff is very nice and offered us a room upgrade upon arrival. Thanks so much!!

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Gresham, Oregon
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at the Impala for two nights. Well located with an easy walk of a few blocks to South Beach swimming, shopping and Espanola Way for fabulous restaurants. Excellent service provided by Romain who was at the front desk when we arrived. He was very personable and friendly, providing great restaurant recommendations, prompt taxi service, and let us view several... More 

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Christelle_A_Tropina, General Manager at Hotel Impala, responded to this review

These reviews just make me so happy! Romain has, once again, excelled in providing a prefect customer service and I feel so blessed to be surrounded with such a hard-working, trustworthy and efficient team! Romain sends you his thanks for mentioning him and for sharing this great experience, and I cannot thank you enough for the wonderful words you took... More 

Blackwood, New Jersey
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 22, 2015

My husband and I stayed at Hotel Impala for 3 nights in May 2015. We were not in the hotel much and used it as a base while to traveled to the Everglades NP and Biscayne NP. Room was clean, cool, and relaxing in the heart of South Beach. The hotel is tucked back with beautiful plants surrounding the entrance.... More 

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Christelle_A_Tropina, General Manager at Hotel Impala, responded to this review

Thank you for taking the time to share your experience at the Impala! We are glad to read that you enjoyed your stay and that you found the plants and the entrance to your liking! We love our location, close to everything but so set back and quiet at the same time! And we love that our guests appreciate exactly... More 

Surrey, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 19, 2015

Had a good stay with Hotel Impala in April. Alice, the front desk person, was wonderful. Helpful, cheerful and a great ambassador for the hotel. Room was well appointed but we thought the housekeeping left a bit to be desired. The tile floors felt a bit gritty or sandy on bare feet when we arrived and stayed that way for... More 

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Christelle_A_Tropina, General Manager at Hotel Impala, responded to this review

Thank you for your honest and detailed review! I am of course glad to read that your overall experience was a positive one, but I am terribly sorry to read about the floor cleanliness. Please be assured that we take those comments very seriously and it has already been addressed with our housekeeping department. I am relieved to know that... More 

Hay River, Canada
1 review
4 of 5 stars Reviewed May 8, 2015

This hotel was beautiful! Room we stayed in was a great size....lots of room. Very Spanish feel to it....loved all the tile work. Front staff were especially helpful and great personalities! Roman and Alice were such a pleasure to get to know. Thanks for the wonderful coffee every morning and the "to die for" croissants on our final morning -... More 

Was this review helpful? Yes
Christelle_A_Tropina, General Manager at Hotel Impala, responded to this review

I cannot express how thankful I am to read your wonderful words about the hotel, Alice and Romain! It truly is heartwarming for us to read such comments and the time you spent out of your day and schedule to write them means a lot to us so thank you! As you said, the beach is only one block away... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 5, 2015

Stayed here two nights, huge bed, clean room, welcoming staff at all times of the day and night. Only gave 4 stars on the basis that for a boutique hotel, the room deco is average and bland, they could do more to upgrade it and refresh it. Great location though, would stay again for a long weekend.

Was this review helpful? Yes
Christelle_A_Tropina, General Manager at Hotel Impala, responded to this review

Thank you for your honest feedback! We are taking all reviews and suggestions into account and when even though decoration is subjective, a touch up is definitely part of our plans for this year! We will make sure to inform you so you can try our improved rooms, hoping they will be more to your liking this time! Thank you... More 

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