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Kent Hotel

1131 Collins Ave, Miami Beach, FL 33139
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Kent Hotel
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672 reviews from our community

Traveler rating
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    83
    81
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Lafayette, Indiana
Reviewer
5 reviews 5 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We booked this hotel on line and called to pay for the room in full before our visit. We were quoted an incorrect balance, which we paid. We arrived only to find out we still owed a significant balance that we hadn't planned for. The reservations manager (no longer employed there) had made an error. Rather than work with us... More 

Was this review helpful? Yes 2
Eddie N, Guest Relations Manager at Kent Hotel, responded to this review

Thank you for taking the time to leave a feedback. We are so sorry to hear about your deplorable experience. We apologize for any inconvenience caused. We are committed to our guest satisfaction so we take your feedback comments most seriously. You might have read some excellent reviews on how friendly and helpful our staff is, so we hope you... More 

Community of Madrid, Spain
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 2 weeks ago

Terrific Hospitality from Chris at the Front Desk Was doing some early morning walk in the lobby before the shops open coffee and is really gagging for coffee and Chris from the night front desk came back with an amazing Cuban Corlado and have been able to read my mind passing out with me a shout and one amazing stuff... More 

Was this review helpful? Yes
Eddie N, Guest Relations Manager at Kent Hotel, responded to this review

Thank you for your wonderful feedback. It was a pleasure to have you as a guest. We are delighted that you enjoyed our unbeatable location right in the heart of Miami’s South Beach and your overall experience at Kent Hotel. We especially appreciated your kind words about our staff who’s sole goal is Your satisfaction. We are looking forward to... More 

2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I booked this hotel on line paid first night prior to arrival. I was coming to miami with my sister she called prior to arrival to pay her half. My sister was given the wrong amount and so was I. I spoke with the operations manager who told me I either pay the balance of cut my stay short.... Well... More 

Was this review helpful? Yes 2
Eddie N, Guest Relations Manager at Kent Hotel, responded to this review

Thank you for your feedback. We are sorry to hear about your unfortunate experience and we deeply apologize for any inconvenience caused . Since we aim for excellence in Customer Service, we appreciate you letting us know about a possible staff issue. Your comments are important to us and taken most seriously. We hope you will give Kent Hotel another... More 

Fairfield, Connecticut
Contributor
13 reviews 13 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Spent one night in South Beach. Choose Kent Hotel because while it was expensive but was less than the other similarly rated hotels. The location was excellent, one block from Ocean Drive. All of the staff were extremely friendly and helpful.

Was this review helpful? Yes 1
Eddie N, Guest Relations Manager at Kent Hotel, responded to this review

We especially appreciate your kind words about our excellent staff, since customer service is a top priority at Kent Hotel. It was great to have you as a guest and hope you will come soon comeback. Scarlett Mona More 

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Arrived on Tuesday around 1:30PM. Lobby was empty and was checked in immediately by José. I stayed in room 105, a double room, and was pleasantly surprised. The room is very modern and clean. While I wasn't thrilled to be staying on the first floor, I was happy that my room was toward the back of the hotel ie further... More 

Was this review helpful? Yes 1
Eddie N, Guest Relations Manager at Kent Hotel, responded to this review

We appreciate you taking the time to leave us an great feedback. Our competitive prices, courteous and efficient customer service, great location, and high cleaning standards are most valued by our customers. We are delighted to hear about your enjoyable stay and your possible return to Kent Hotel in the future. Looking forward to see you again. Scarlett Mo na More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great customer service. From the second my buddy's and I walked in the hotel till we left we received the best customer service. Front desk was a lot of help, they got us good deals on tours food and clubs. Great people they have working their wont be my last time staying at this hotel.

Was this review helpful? Yes 2
Eddie N, Guest Relations Manager at Kent Hotel, responded to this review

It is important to our staff members to see to our guests satisfaction, so your excellent review in that regards is most inspiring. We appreciated your patronage and we are looking forward to your return to Kent Hotel. Scarlett Mona More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

the room were beautiful. the beat was neat the bathroom were clean the room smelled good. and the front desk had excellent service. they helped us book tours and much more. the house maids were very kind and gave us great service, we will stay here next time around no questions asked thanks much.

Was this review helpful? Yes 1
Eddie N, Guest Relations Manager at Kent Hotel, responded to this review

Thank you for your wonderful feedback. We are delighted to read about your enjoyable experience at Kent Hotel. Your satisfaction is most important to us. It is thus nice to hear that our efforts show results. Looking forward to your return, Scarlett Mona More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

The Kent Hotel is simple. Despite being clean, it is old. The elevator is small and old. There is no parking and is necessary to hire a valet service. The bathroom also uses plastic curtaim. The staff are attentive, but it does not professionals.

Was this review helpful? Yes
Eddie N, Guest Relations Manager at Kent Hotel, responded to this review

Thank you for your feedback. We are glad our high maintenance standards are respected. We appreciate you alerting us about some areas that could be improved upon, and we hope you will visit us again. Scarlett Mona More 

Greater Cincinnati
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 4, 2015

Found this place to be a little gem. Comparing prices to others nearby I would say it was a good value. Staff was courteous. Will agree that the sounds of urban life a little too much at 7 am, but that's nothing they can control. Loved the deco outside but modern inside. Would have been nice to have a complimentary... More 

Was this review helpful? Yes 2
Eddie N, Guest Relations Manager at Kent Hotel, responded to this review

We thank you for taking the time to write such a wonderful feedback. We enjoyed having you as a guest and look forward to your return to Kent Hotel. Scarlett Mona More 

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