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Marseilles Hotel

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1741 Collins Avenue, Miami Beach, FL 33139
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Marseilles Hotel
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Marseilles Hotel
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761 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Basel
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We have selected this Hotel for price and location and stayed for one week. In that perspective it completely matched our expectations. The rooms were not super luxury, but were more than appropriate. It's very close to Lincoln (a main shopping and restaurant area) and the beach is just a few steps out of the door. The fantastic and newly... More 

Was this review helpful? Yes
Andrej B, Guest Relations Manager at Marseilles Hotel, responded to this review

Thank you for your kind review. Indeed, we are in the heart of all the action on South Beach. Just a few steps to the beach, restaurants, bars and beautiful pedestrian zones. I am pleased to see that you have enjoyed our brand new redesigned pool area. Many improvements and changes are yet to come. Thank you for choosing Hotel... More 

Manalapan, New Jersey
Contributor
20 reviews 20 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

total disappointment.. asked for a oceanview got the view of the next dirty hotel with the slightes t view of the ocean and got to see the whole pool renovation.. terrible I was told that was ocean view..had to use the sister hotel for pool .... no parking in the hotel had to park 2 blocks away, though the rooms... More 

Was this review helpful? Yes 1
Andrej B, Guest Relations Manager at Marseilles Hotel, responded to this review

Thank you for the review. Foremost, I want to apologize that the swimming pool was not available. I see that you have stayed in January, and indeed, during that time our pool and back of the house was going through a multi-million dollar makeover. We are putting finishing touches to the beautiful new cabanas, however our pool is open and... More 

Saint Paul
2 reviews
2 of 5 stars Reviewed 2 weeks ago

I loved the location of the hotel, right off the beach. The staff was very polite and accomodating. That was the good. The room however was average at best. We had a room that faced Collins street and not the view we wanted. The worst part was our neighbors next to our room. There was a group of women that... More 

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Andrej B, Guest Relations Manager at Marseilles Hotel, responded to this review

Thank you for the review, as it provides us with valuable feedback. Please accept my apology for the disappointments you experienced during your recent stay at Hotel Marseilles. We work hard at pleasing our guests and most of the times we’re successful. However; there are those moments when things simply can go wrong- all at the same time. Bad traffic,... More 

Liverpool, United Kingdom
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I booked this hotel but we nearly going to cancel after some of the reviews. I am so glad we went. In a good position, nice room, it had been revamped, some bits still needed a little touch up but to be fair that's mainly paintwork. Nice size. Pool was lovely but the rest of the garden was still being... More 

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Andrej B, Guest Relations Manager at Marseilles Hotel, responded to this review

Thank You for your review. Customer service and cleanliness are our number one priority, so it gives us great pleasure when we see such kind comments about our Pool and Front Office staff. We are excited to announce that the rest of the garden in the back of the house is completely accessible with direct access to the beach, and... More 

1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

This place is far worse than I expected, even after reading the bad reviews and ignoring the warnings. Let me explain piece by piece: Housekeeping: IF housekeeping came, it was around 4-6pm when we were just getting back from the beach or pool. They made our beds about half the time, never vacuumed and, another IF, they left fresh towels,... More 

Was this review helpful? Yes 4
Andrej B, Guest Relations Manager at Marseilles Hotel, responded to this review

Please accept my apology for the disappointment you experienced during your recent visit to Hotel Marseilles. Our housekeeping staff services all rooms until 5:30pm unless guest refuse service, or the no disturb sign is placed on the door handle. To conserve our environment the housekeeping staff always replaces only the amount of towels that are used. In regards to the... More 

1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

The rooms were updated but can still use a little more TLC. King size bed was great and comfortable and the pillows were super soft. I didn't care about room view when booking but was happy that we did get a slight ocen view. The room was clean, stocked with towels, TV etc. Overall I was content. The lobby, pool... More 

Was this review helpful? Yes 4
Miami, Florida
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

So after a nice flight on BA we landed and then the fun really starts getting out of the airport 1hour 40. Then get to the hotel to be told your room is part paid for long story short I had to pay again but get a refund in 2/3 working days. Then I was sent to a room with... More 

Was this review helpful? Yes 2
Andrej B, Guest Relations Manager at Marseilles Hotel, responded to this review

Thank you for your review. I am truly sorry to see that there were some complications with the reservation. The last thing we would want, is to ask anyone to move rooms after a long flight, but I am glad that we were able to make it right. Certain reservations can be prepaid and different payment procedures apply to different... More 

London, United Kingdom
Top Contributor
97 reviews 97 reviews
28 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Stayed here during a recent visit to Miami and thoroughly enjoyed my stay. There was a gentleman who was training during my check in/out who was amazing. I cannot recall his or the gentleman training him, but both were equally amazing! The room was extra nice. The décor was done nicely and the AC was on full blast! The beach... More 

Was this review helpful? Yes 2
Andrej B, Guest Relations Manager at Marseilles Hotel, responded to this review

Thank You for your kind review. We are glad to see you have enjoyed your stay, and for mentioning our attentive and amazing staff. Indeed, the Marseilles beach club where we provide two beach lounges per room as well as an umbrella adds a great value to our resort. Thank you for writing, as this provides valuable feedback for us.... More 

Fairfax County, Virginia
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 21, 2015

Here's the deal. I booked this hotel regardless of some of the negative reviews because let's be real people: (1) you have to try it for yourself, and (2) mainly because when you read some of the negative reviews closely, it's sometimes about petty stuff. Stayed here for 3 nights and I had a very good experience because of the... More 

Was this review helpful? Yes 4
Andrej B, Guest Relations Manager at Marseilles Hotel, responded to this review

Thank You for choosing Marseilles Hotel South Beach. Thank you for your generous comments about our staff, excellent location, and the superb drinks available at the M-bar during our happy hour. We hope to welcome you back soon. More 

Stockholm, Sweden
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed April 5, 2015

Typical tourist hotel. Good location, close to beach, Lincoln Rd and Ocean Drive. Clean and quite recently redecorated rooms. Mediocre and uninterested service from reception staff. We had some problem with the ventilation one evening (smell from the kitchen), which Wasn't handled in a good way. Compliments to Eric, at the pool area, for great service.

Was this review helpful? Yes 2
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