I confirmed a booking for later in the year at this new hotel. I had excellent service from, Nicolas the booking agent. Then right after that I was contacted by Ashely the " experience concierge" who asked me what I wanted to do in Miami for my 4 day stay.
He wrote back to be with a detailed email full of very useful links for me to look at.
He also said that he will book us the tours and places we wish to go closer to the time. This is a really great personal touch. We can't wait to check in. More