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Holiday Inn Express Miami Airport Doral

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8436 NW 36th Street, Miami, FL 33166
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Holiday Inn Express Miami Airport Doral
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Holiday Inn Express Miami Airport Doral
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406 reviews from our community

Traveler rating
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    28
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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virginia
Senior Contributor
43 reviews 43 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Great location. Short drive to Miami and beach. Nicely decorated. Very pleasant staff. Great breakfast area and staff. Clean. Good free parking but our room smelled moldy, had a pillow with visible mold spots. The shower had a badly repaired ceiling that showed water damage. The hallways also smelled of mold. Seemed as if the air conditioner unit also smelled... More 

Was this review helpful? Yes
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

When booking this hotel for a stay after a long flight be aware you will need to call the hotel for a shuttle bus unlike all the other hotels in the area. Once we called the hotel we then had a 1hr 20min wait before they finally picked us up and this was after 3 calls to the hotel and... More 

Was this review helpful? Yes
HIExpressDoral, General Manager at Holiday Inn Express Miami Airport Doral, responded to this review

Dear Dushidoo, Thank you for your time in sharing a review with the TripAdvisor nation. I apologize for the less than perfect experience you had with our shuttle service. We have made recent improvements with the shuttle service to ensure optimum efficiency. The shuttle service we use runs only on call due to us not being the closest property. Due... More 

Sao Paulo, SP
Contributor
20 reviews 20 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 2 weeks ago

My first impression on this Holiday Inn is that it is ok for a short business trip at the Doral Area with low cost and some guarantee of a known hotel brand, and things are going well, besides a lack of a save at the room, no minibar available, etc. However, on Saturday evening I've received a visit (considering and... More 

Was this review helpful? Yes 1
HIExpressDoral, General Manager at Holiday Inn Express Miami Airport Doral, responded to this review

Dear Nandopenteado22, Thank you for taking the time to let us know how we are doing. On behalf of the hotel and staff I give you my sincerest apologies for not meeting your expectations and for the challenges you encountered during your stay. We take immediate actions on rare cases such as the one you mentioned. I assure you that... More 

Goldau, Switzerland
Top Contributor
220 reviews 220 reviews
55 hotel reviews
288 helpful votes 288 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We spent our last night after a longer trip at this hotel. It is a new style Holiday Inn Express. The rooms are nicely equipped like in all these hotels. The fitted carpet could be cleaner, this is the only thing we need to criticize. The free breakfast is OK. There is even warm staff and a waffle machine. There... More 

Was this review helpful? Yes
HIExpressDoral, General Manager at Holiday Inn Express Miami Airport Doral, responded to this review

Dear Valued Guest, We sincerely appreciate you taking the time to send us your feedback. We ask for your kind understanding and assure you that your comments have been of value to us to provide the best possible standards to our guests at all times. I am sorry to read that you did not fully enjoy your stay with us... More 

Cape Coral, United States
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The property is nice, we were offered a suite and when we got to the room, the bathroom was so small, very disappointing. The staff was very nice and friendly, free breakfast was good, when we checked out our bill was laying under our door so I just dropped off the keys and the man at the desk said we... More 

Was this review helpful? Yes 1
HIExpressDoral, General Manager at Holiday Inn Express Miami Airport Doral, responded to this review

Dear Valued Guest, Warmest greetings from the entire staff at the Holiday Inn Express. I sincerely appreciate your comments regarding your stay with us. It is always a pleasure to receive positive comments. I am glad to hear that the hotel and the staff met the expectations, I will share your comments with all our Team, and I am sure... More 

1 review
2 of 5 stars Reviewed 4 weeks ago

We arrived after midnight having chosen this hotel over others in the area because of the IHG brand, and this Holiday Inn Express offers smoking rooms and free hot breakfast. When we got into the room, we could not find any ashtrays. We went back downstairs to ask the clerk about ashtrays and were told that although it is a... More 

Was this review helpful? Yes
HIExpressDoral, General Manager at Holiday Inn Express Miami Airport Doral, responded to this review

Dear Karen H, I am indeed very sorry that our Holiday Inn Express Hotel did not live up to your brand expectations. All our staff aim to provide a professional and friendly service and as you will see from previous reviews I think we achieve this majority of the time. In reference to the inconveniences in the breakfast you refer... More 

San Antonio, Texas
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Some great Staff - Specially Ronald, very attentive and helpful. Others there more interesting in spending time in their cell phones than helping customers. Attitudes do not fit their jobs. Housekeeping - did not change sheets, no towels, cups and amenities they provide. Room- Since they are not used to the cold weather, their A/C units do not have heat... More 

Was this review helpful? Yes
HIExpressDoral, General Manager at Holiday Inn Express Miami Airport Doral, responded to this review

Dear Carlos A, On behalf of Ronald and all other staff members we thank you for taking the time to share with us you this unpleasant stay you encountered. We are glad you chose our hotel during your stay in the Miami- Doral area and are extremely embarrassed to hear of these occurred events. I have addressed the consistency of... More 

Central America
Top Contributor
94 reviews 94 reviews
24 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed February 21, 2015

In my last visit we encountered situations we should have not found, but this time things were different. The Wifi worked very well even though we were forced to enter the password everytime we wanted to use it, also the hotel changed the password during our stay and didn't inform us, we had to obtain the new password. AC was... More 

Was this review helpful? Yes
HIExpressDoral, General Manager at Holiday Inn Express Miami Airport Doral, responded to this review

Dear MEDTRAV, I'm pleased to know that you gave us another opportunity since your last post back in 2012. I remember your review as if were yesterday for the simple fact that it was VERY RARE for us to have a roach in our rooms. Anyways, I'm glad to see you noticed the difference as we strive our best to... More 

Key West, Florida
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 8, 2015

Over night stay - beds were super comfy clean rooms and good breakfast- I think the mattresses were new. I would recommedn this hotel to anyone - easy to fnd and fast wifi and the breakf fast attendant worked very hard to make sure every item was well topped and the hot items were actually hot

Was this review helpful? Yes 2
HIExpressDoral, General Manager at Holiday Inn Express Miami Airport Doral, responded to this review

Dear umari m, On behalf of all our team here at the Holiday Inn Express Miami Doral, we thank you from all our hearts for such a wonderful review and taking the time to share with us your experience. We will continue to strive to be the very best so that you can refer us. Looking forward to your visit... More 

Grand Blanc, Michigan
Top Contributor
56 reviews 56 reviews
18 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed February 2, 2015

Nothing special. Used of free night certificate for pre-cruise stay. As others have stated - too much air freshner smelll in the public areas but none in room. Breakfast was typical for this class of hotel. Would have considered other options if we did not have certifcate.

Was this review helpful? Yes 1
HIExpressDoral, General Manager at Holiday Inn Express Miami Airport Doral, responded to this review

Dear Lisa D, Thank you for taking the time out of your busy schedule to review our property. We are very pleased to know that you were able to redeem your certificate for your pre-cruise stay at our Hotel. It was devastating to hear that you did not enjoy your stay, and I would like to apologize for not exceeding... More 

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