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Sofitel Miami

4.0 of 5 5800 Blue Lagoon Drive, Miami, FL 33126
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Certificate of Excellence 2014
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Sofitel Miami
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Sofitel Miami
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2,324 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed here and was really impressed with the hotel from the up keep all the way to its staff. Every one was very polite and courteous. We dined for breakfast in the hotels restaurant and was very pleased with the service and food. The pool and fitness center was kept up very well and I enjoyed... More

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orlando, fl
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

Although luxurious is part of the name, it is not. It is an old hotel that needs remodeling it is very uncared for. The bath soap from the prior occupant was still in our bathroom along with an open bath gel. I do not recommend this hotel.

Was this review helpful? Yes 1
Mr_Carlos_Estrada, General Manager at Sofitel Miami, responded to this review

Thank you for taking the time to share your comments concerning your stay at Sofitel Miami. Excellent service is what we strive to be known for therefore I am truly sorry that your experience did not fully meet your expectations. I have reviewed your comments and can assure you that I take them very seriously. Please accept my sincere apologies... More

Contributor
16 reviews 16 reviews
16 hotel reviews
35 helpful votes 35 helpful votes
1 of 5 stars Reviewed 1 week ago

i checked in at 3 am exhausted room was a bit costly but hotel advertises as a luxury hotel upon getting into my room 230 i notice the carpet was wet didn't think much figured that baby they had just cleaned it or something but got my socks wet was a bit bothered by it, couldn't sleep at all as... More

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Atlanta, Georgia
Contributor
14 reviews 14 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

My mom and I ended up stuck in Miami overnight after we missed our flight to Atlanta heading back from Barbados. I loved the decor and ambiance of the Sofitel. The staff at Sofitel were very friendly and helpful. We got in late at night. Check in was fast and easy. The room was clean and cute. The bed was... More

Was this review helpful? Yes
Mr_Carlos_Estrada, General Manager at Sofitel Miami, responded to this review

Thank you very much for taking the time to share your comments concerning your stay at Sofitel Miami. Excellent service is what we strive to be known for; therefore, your feedback is exceedingly important as it helps us to continually improve upon our service and provide a memorable experience to our valued guests. We are working very hard to ensure... More

Hobe Sound, Florida
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is very nice, the grounds are stunning, and overlooks the Blue Lagoon area. The one problem I experienced is there is no coffee maker or a refrigerator in the room. To me that is a given for a hotel room, to others it may not be a big deal. Traveling on business I like to keep snacks in... More

Was this review helpful? Yes
Mr_Carlos_Estrada, General Manager at Sofitel Miami, responded to this review

Thank you for taking the time to share your comments concerning your stay at the Sofitel Miami. Excellent service is what we strive to be known for; therefore, your feedback is extremely important as it helps us to improve upon our services and provide a memorable experience to our valued guests. I have reviewed your comments and concerns and I... More

New Orleans, Louisiana
Senior Contributor
47 reviews 47 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago

The meeting rooms are well appointed and the views of water from the bar area and the pool are nice. The rooms are clean and solid. The staff was attentive and very supportive. However the staffing gets very lean at night. The food for the meetings was shockingly tasteless and everything a bad hotel stereotype relies upon. That surprised me... More

Was this review helpful? Yes
Mr_Carlos_Estrada, General Manager at Sofitel Miami, responded to this review

Thank you for taking the time to share your comments concerning your stay at Sofitel Miami. Excellent service is what we strive to be known for; therefore, your feedback is extremely important as it helps us to improve upon our services and provide a memorable experience to our valued guests. I have reviewed your comments and concerns and I take... More

London, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We arrived at about midnight after a flight delay from London of 4 hrs. We waited about 10 mins for the courtesy bus from the airport, check in was friendly and quick. The room was fine, I wouldn't say it was luxury though. We had to order a coffee maker from housekeeping as they do not put one in the... More

Was this review helpful? Yes 1
Mr_Carlos_Estrada, General Manager at Sofitel Miami, responded to this review

Thank you for taking the time to share your comments concerning your stay at Sofitel Miami. The quality of our service is of up most importance to us and I am delighted to know that you had the opportunity to fully experience our ambassadors’ passion for excellence. Upon request, we gladly offer coffee machines and refrigerators. Please make sure to... More

Basking Ridge, NJ
Top Contributor
87 reviews 87 reviews
9 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

On business, I got a reservation at this chain, which offers a government rate. Check in was very efficient. Room was nicely decorated and clean - and cleaned every day. Only has one restaurant (La Riviera) on site in the rear of the hotel also has a Starbucks coffee place in the lobby called the Le Petit Marche . I... More

Was this review helpful? Yes 3
Mr_Carlos_Estrada, General Manager at Sofitel Miami, responded to this review

Thank you for taking the time to share your comments concerning your stay at Sofitel Miami; your feedback is extremely important as it helps us to improve upon our services and provide a memorable experience to our valued guests. The quality of our service is of up most importance to us and I am delighted to know that you had... More

Germantown, Maryland
1 review
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel represents itself as a luxury hotel but we found that was not the case. While the staff was friendly and helpful, and overall service was great, the hotel itself needs work. This hotel is showing quite a bit of wear and tear. Our bathroom was huge, but there was evidence of some sort of repair work done on... More

Was this review helpful? Yes 6
Mr_Carlos_Estrada, General Manager at Sofitel Miami, responded to this review

Thank you for taking the time to share your comments concerning your stay at Sofitel Miami. Excellent service is what we strive to be known for; I am truly sorry that your experience did not fully meet your expectations. I have reviewed your comments and can assure you that I take them very seriously. We renovated our guest rooms earlier... More

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Additional Information about Sofitel Miami

Address: 5800 Blue Lagoon Drive, Miami, FL 33126
Location: United States > Florida > Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel Miami 4*
Number of rooms: 281
Reservation Options:
TripAdvisor is proud to partner with Priceline, Booking.com, Expedia, Hotels.com, Reservation Counter, ACCOR, Odigeo, TripOnline SA and Tingo so you can book your Sofitel Miami reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Miami Hotel Miami
Miami Sofitel
Accor Miami
Sofitel Miami Airport

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