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Sofitel Miami

4.0 of 5 5800 Blue Lagoon Drive, Miami, FL 33126
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Certificate of Excellence 2014
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Sofitel Miami
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2,375 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wiesbaden, Germany
Contributor
12 reviews 12 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed yesterday NEW

I am a frequent user of Accor Hotels, as I value their coherent standards: Go to a Novotel to get a practical room and basic service, go to a Pullmann to get a more stylish room and good business services. At a Sofitel you can expect a luxurious hotel with outstanding services. All Sofitels I have been to so far... More

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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

it is rare to stay in a chain type of hotel, near an airport, constantly buzzing with people checking in and out and be impressed with how polite, efficient and friendly the staff was from the door man (a guitar player who was interested in the Telecaster I was carrying) to the front desk (super efficient friendly Sara) to restaurant... More

Was this review helpful? Yes 2
Oxford, United Kingdom
Contributor
15 reviews 15 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is a good quality hotel with a high standard of comfort and service. Naturally you pay for it but it is not over priced. Great views of the Blue Lagoon and Downtown Miami as well as the airport runway but with full sound insulation. Usual good quality bars, restaurants, functions room,etc. Most important a regular shuttle service between the... More

Was this review helpful? Yes 1
Champaign-Urbana, Illinois
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Relaxing.....nice quiet touch. Rooms were clean and very comfortable. Second stay here....out of the hussle and bussle. There is a small shopping center close with grocery store,etc. Rest of area has Walgreens and a few eating places.

Was this review helpful? Yes 1
Belem, PA
Contributor
18 reviews 18 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

A Microwave oven in the corridor? Front Desk retracting their answers? Expensive but not good on delivery? Pick Sofitel, you'll really like the deception it provides you It started on Checkin: I booked a Smoker, but I know that sometimes they can't even honor it. On the front desk, the clerk started a somewhat-staged presentatoin. I made a couple of... More

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Somerset, Kentucky
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Was only there for one night to join the insight Cuba tour, but I was pleasantly surprised by the friendliness of the reception guy and the girl in the bar downstairs where I had my evening meal. The food and the service was great!

Was this review helpful? Yes 2
Colorado
Top Contributor
190 reviews 190 reviews
69 hotel reviews
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here for one night with my husband during an overnight layover due to its close location to MIA. As with most Sofitel hotels, this hotel had impeccable service and elegant decor. It has a very nice view of the lagoon and a good pool area. I will be staying again.

Was this review helpful? Yes 2
Mr_Carlos_Estrada, General Manager at Sofitel Miami, responded to this review

Thank you very much for your loyalty to Sofitel! I am delighted to hear you had an enjoyable stay. Our entire team stands ready to assist you with any special needs you may have. Please do not hesitate to let us know if there is anything we can do to make your next stay with us most enjoyable. Looking forward... More

Philadelphia, Pennsylvania
Reviewer
5 reviews 5 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed there on 11/2/14 as well as 11/7/14 for a night before and after my scheduled cruise. After arriving via the free shuttle from the airport, the desk staff was very attentive and efficient in getting me to my room. Grab a coffee from the coffee shop in the lobby to start your day. The dining room staff were... More

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Mr_Carlos_Estrada, General Manager at Sofitel Miami, responded to this review

Thank you for your comments regarding your stay at Sofitel Miami. At Sofitel, we strive to demonstrate French Elegance in all aspects of our guests’ visit, including our scented lobby, fine dining cuisine, freshly baked pastries to the ultimate sleeping experience with Sofitel SoBed. It is also with great pleasure that I will personally recognize Derling for her dedication to... More

Regensburg, Germany
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 2 weeks ago

First of all, I have to say that I stay quit often in Sofitel or Pullmann Hotels around the world and I have very high expectation for those Hotels. This standards were already breached when we tried to arrive at the Hotel and get our luggages unloaded, nobody wanted to help us or has shown any interest in doing so.... More

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Mr_Carlos_Estrada, General Manager at Sofitel Miami, responded to this review

Thank you for taking the time to share your comments concerning your stay at Sofitel Miami.. Please allow me to express my sincerest apologies for the lack of service you experienced during your stay. I can assure you that we have already taken the appropriate measures to address the situation with our Front Office Manager in order to prevent any... More

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Additional Information about Sofitel Miami

Address: 5800 Blue Lagoon Drive, Miami, FL 33126
Location: United States > Florida > Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel Miami 4*
Number of rooms: 281
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Also Known As:
Sofitel Miami Hotel Miami
Miami Sofitel
Accor Miami
Sofitel Miami Airport

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