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Sofitel Miami

#32 of 113 Hotels in Miami
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5800 Blue Lagoon Drive, Miami, FL 33126
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2,876 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lethbridge, Canada
Level Contributor
47 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The rooms are a little dated but it was still a very nice hotel room. They serve starbucks which is good and the bar and hotel serve very good food. I would recommend it to anyone who are doing a lay over since the airport is a mere 7 mins away.

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Mr_Carlos_Estrada, General Manager at Sofitel Miami, responded to this review

Thank you very much for recommending the Sofitel Miami to your friends and family. Our central location allows fast and easy access to the airport or the port of Miami which is greatly appreciated by travelers. Thank you very much for your compliments on the comfort of our beds which is very important to all Sofitel Hotels around the world.... More 

Boston, Massachusetts
2 of 5 stars Reviewed 4 days ago NEW

Horrible experience. While looking for an outlet to charge my phone, found a pair of panties under my bed. Absolutely horrified. Yes they moved me but the damage was done. The hotel offered me $40.00 compensation (less than I spent on the gross food). Hardly compensation for something so disgusting. The bathroom had patch work all over the place. There... More 

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Boston
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Not the best location, easy to find and get around the MIA airport area but not to much around the general area...the service is amazing, the rooms are fantastic.. super clean, well maintained.. recommend for business travel for sure.

Review collected in partnership with Sofitel.com

Was this review helpful? Yes 1
Mr_Carlos_Estrada, General Manager at Sofitel Miami, responded to this review

Thank you very much for recommending Sofitel Miami. We work diligently to deliver excellent service to all of our guests. We offer a wide variety of services in anticipation of their needs, whether they are staying for business or leisure. We are working very hard to ensure that our guests are completely satisfied. I am delighted to know that you... More 

Paris, France
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

We just arrived from France, and we asked to have a quiet room, and we got a room in front of the elevators, closed to the ice machine and our room was front to the airport and the runway ! we immediately asked to change the room, they refused. The hotel was supposedly full ! so we didn't slept! They... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
Mr_Carlos_Estrada, General Manager at Sofitel Miami, responded to this review

Allow me to apologize on behalf of the entire Sofitel Miami team for the disturbance during your stay caused by the Airport traffic and the noise in the hallway. As a property in close proximity to the airport, we are unable to completely avoid the noise. Regarding the noise caused by the elevator please accept our deepest apologies. Upon availability... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Ok well we booked our flights a bit early so when we got to the hotel we had a little while before checkin but the clerk went ahead and let us in Early..GROSSINE U ROCK... then our bellhop guy Michael was awesome...they provided nice warm robes for our stay..gotta ask... then we asked for a microwave and lil fridge...they brought... More 

Was this review helpful? Yes 1
Mr_Carlos_Estrada, General Manager at Sofitel Miami, responded to this review

Thank you very much for taking the time to share your comments concerning your stay at Sofitel Miami. We are working very hard to ensure that our guests are completely satisfied. I am delighted to know that you left our hotel with pleasant memories. I will share your comments with our team. I am sure that it will serve as... More 

Adelaide, Australia
Level Contributor
246 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
4 of 5 stars Reviewed 1 week ago

After disembarking a cruise we stayed here for the day as they offer day rooms for about US$100 for a 10am to 5pm stay. Check in was easy. The lobby is pleasant but the furniture needed a clean as it was quite scruffy. There is a Starbucks coffee lounge in the corner for a coffee and light snack but the... More 

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Mr_Carlos_Estrada, General Manager at Sofitel Miami, responded to this review

Thank you for taking the time to share your comments concerning your stay at the Sofitel Miami. Our central location allows fast and easy access to the airport or the port of Miami which is greatly appreciated by travelers. I have reviewed your comments and concerns. I take them very seriously. Please allow me to express my sincerest apologies for... More 

Raleigh, North Carolina
Level Contributor
98 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at this Sofitel after a cruise as I had an early morning flight the next morning. I spent plenty of time at the bar and pool areas. I had a friend that lived nearby come over to meet me for a visit and we enjoyed a salmon salad and chicken quesidilla's together along with the best mojitos. The... More 

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Mr_Carlos_Estrada, General Manager at Sofitel Miami, responded to this review

Thank you very much for your kind words regarding the Sofitel Miami. We are very pleased to know that you were able to enjoy our beautiful pool by the lagoon with the playful cascade and comfortable lounge chairs. I hope you had the opportunity to taste our outdoor menu as well served daily on the deck. I am glad you... More 

Bermuda
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel was very comfortable. The food in the restaurant downstairs was amazing. I have to say the only downside was we had to have transport to the cruise dock. One of the doormen called and when the van arrived he seemed very friendly with the driver. We boarded. There were six adults and six cases and then another couple... More 

Was this review helpful? Yes 1
Mr_Carlos_Estrada, General Manager at Sofitel Miami, responded to this review

Thank you very much for taking the time to share your comments regarding your recent stay with us. Sofitel Miami strives to offer its guests a fine dining experience through demonstrating the French Art de Recevoir. Our restaurant ambassadors will also gladly make any suggestion based on your preferences. They stand at your service to make your dining experience most... More 

Houston, Texas
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My daughter and I stayed at the Sofitel Miami while waiting to catch an international flight the next morning. The Sofitel name assured us of quality, the price was reasonable, and the free shuttle service essential. Shuttle runs every half hour, so we waited at the airport for +30 minutes to head to the hotel. We booked a King sized... More 

Was this review helpful? Yes
Mr_Carlos_Estrada, General Manager at Sofitel Miami, responded to this review

Thank you for taking the time to share your comments concerning your stay at the Sofitel Miami. Excellent service is what we strive to be known for; therefore, your feedback is extremely important as it helps us to improve upon our services and provide a memorable experience to our valued guests. In regards to our WiFi service this is a... More 

Hotel Review Summarization

What travelers say

  • Free shuttle(13)
  • Very nice(12)
  • Room service(9)
  • Pool area(5)
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Junior Suite with Ocean View (66)
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Superior Double Room (48)
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