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Sofitel Miami

#35 of 114 Hotels in Miami
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5800 Blue Lagoon Drive, Miami, FL 33126
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1 room 1 guest
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2,930 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (287)
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    (789)
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Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed here for 4 nights and initially my husband booked not realising it was close to the airport However, we wanted to relax for a couple of days after travelling for 3 weeks and found the hotel to be comfortable, semi spacious rooms and the pool and dining areas were easy to relax in. Local shops are a 5... More 

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Mr_Carlos_Estrada, General Manager at Sofitel Miami, responded to this review

Thank you very much for your kind words regarding the Sofitel Miami. We are very pleased to know that you were able to enjoy our beautiful pool by the lagoon with the playful cascade and comfortable lounge chairs. We are working very hard to ensure that our guests are completely satisfied. I am delighted to know that you left our... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Needed place near airport that allowed pets. As other reviewers stated, hotel is a bit older. Beds were very comfortable and staff was friendly. Good area to walk the dog around. Definitely would not consider it luxury however. Also getting a taxi cab to take us out for dinner was a 25 minute wait.

Was this review helpful? Yes
Mr_Carlos_Estrada, General Manager at Sofitel Miami, responded to this review

Thank you for taking the time to share your comments concerning your stay at Sofitel Miami. I have reviewed your comments and concerns and I take them very seriously. Please accept my sincerest apologies for the lack of service you experienced upon your arrival. Our Front Office agent should have explained the different services we offer at Sofitel Miami. We... More 

Ann Arbor, Michigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

We have booked this place because of its proximity to airport after our cruise. It is a big name hotel with below average amenities. Only only on premises restaurant is very expansive and does not have many choices. Like Free WIFI Cheap parking Dont Like 1. No coffee machine in room 2. No mini refrigerator in room 3. No Sofa... More 

Was this review helpful? Yes 1
Mr_Carlos_Estrada, General Manager at Sofitel Miami, responded to this review

Thank you for taking the time to share your comments concerning your stay at the Sofitel Miami. I have reviewed your comments and concerns. I can assure you that I take them very seriously. Upon request, we gladly offer refrigerators and coffee machines. We took good note of your preference and will gladly prepare your room accordingly. Our Front Office... More 

Potomac Falls, Virginia, United States
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I had a good time the location was okay. This brand makes a point to stress the fact this is luxury. I think it is bare minimum. Yes the rooms look nice but its not really that upscale. I guess having a starbucks in the lobby classifies this as luxury. All in all no real issues, I would stay again

Was this review helpful? Yes
Mr_Carlos_Estrada, General Manager at Sofitel Miami, responded to this review

At Sofitel, we strive to demonstrate French Elegance in all aspects of our guests’ visit, including our scented lobby, fine dining cuisine, freshly baked pastries to the ultimate sleeping experience with Sofitel SoBed. We are delighted to know that you enjoyed your experience. Please come back soon. Sincerely, Carlos Estrada General Manager More 

Weston, United Kingdom
Level Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed here recently for 1 night with family after a flight from London. Choose here as I thought it would be convenient to be close to the airport after arrival and the following morning for our car rental collection. On arrival at Miami we waited a long time for the courtesy bus to appear - it seemed like every other... More 

Was this review helpful? Yes 1
Mr_Carlos_Estrada, General Manager at Sofitel Miami, responded to this review

Thank you for taking the time to share your comments concerning your stay at Sofitel Miami. Excellent service is what we strive to be known for therefore your feedback is extremely important as it helps us to improve upon our services and provide a memorable experience to our valued guests. I am truly sorry that your experience did not fully... More 

Central Florida
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago

You would think that an "airport hotel" would not be the best choice for a quite weekend. However, this hotel and the staff are some of the best you'll find at any hotel, including most resorts I 've visited. Convenient to South Beach, Coral Gables, and Brickell. Also, would highly recommend utilizing the concierge, they have a long list of... More 

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Mr_Carlos_Estrada, General Manager at Sofitel Miami, responded to this review

The quality of our service is of up most importance to us and I am delighted to know that you had the opportunity to fully experience our ambassadors’ passion for excellence. I hope that during your stay you had the opportunity to visit Casa Juan a local Cuban restaurant in the nearby shopping mall. The food there is delicious and... More 

Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Nice hotel by the airport but the rooms and carpets need updating. The restaurant food isn't the best. This hotel is in desperate need of a gift shop. If you need a toothbrush or snacks, you will need to catch a cab. No stores And restaurants in walking distance.

Was this review helpful? Yes 1
Mr_Carlos_Estrada, General Manager at Sofitel Miami, responded to this review

Thank you for taking the time to share your comments concerning your stay at Sofitel Miami. I have reviewed your comments and concerns and I take them very seriously. Please accept my sincerest apologies for the lack of service you experienced upon your arrival. Our Front Office agent should have explained the different services we offer at Sofitel Miami. Our... More 

Antony
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

An aeroport hotel far from the centre of Miami. Not ideal for visiting Miami unless you hire a car or use the public transportation. The decor, rooms and service are below the standards of a Sofitel in Europe. The buffet breakfast is good quality although expensive. Although not exortionate in terms of price, I would only recommend staying in the... More 

Was this review helpful? Yes 1
Mr_Carlos_Estrada, General Manager at Sofitel Miami, responded to this review

Thank you for taking the time to share your comments concerning your stay at Sofitel Miami. Excellent service is what we strive to be known for therefore your feedback is extremely important as it helps us to improve upon our services and provide a memorable experience to our valued guests. I am truly sorry that your experience did not fully... More 

NEW YORK
Level Contributor
104 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My daughter & husband stayed here after there honeymoon trip.... The breakfast buffet is very expensive ($25/per).... The hotel shuttle is great for getting to & from the airport.... The airport is only 10 minutes away..... The hotel was great with extended stay b/c of a delay/late flight....

Was this review helpful? Yes
Mr_Carlos_Estrada, General Manager at Sofitel Miami, responded to this review

Thank you very much for taking the time to share your comments concerning your stay at Sofitel Miami. We are working very hard to ensure that our guests are completely satisfied. I am delighted to know that you left our hotel with pleasant memories. At Sofitel Miami we pride ourselves on providing an excellent breakfast with fresh pastries. We also... More 

Hotel Review Summarization

What travelers say

  • Free shuttle(13)
  • Very nice(12)
  • Room service(9)
  • Pool area(5)
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