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PULLMAN Miami Airport hotel

#34 of 120 Hotels in Miami
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5800 Blue Lagoon Drive, Miami, FL 33126 (Formerly Sofitel Miami)
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PULLMAN Miami Airport hotel
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3,179 Reviews from our TripAdvisor Community

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Portland, Oregon
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed here in a day room to give us some shut-eye during a long (8 hour) layover. First problem: the airport shuttle, after a 20 minute wait, blew past us so we ultimately had to take a cab for a cool $20 (to go 3 miles, no less.). Then, check-in took another 30-25 minutes as the person at reception... More 

Helpful?
Thank Markalong
Minnesota
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

We stayed for one night prior to leaving on our cruise. Pros - close to airport, complimentary airport shuttle to hotel was great, and surprisingly - as close as it is to the airport, you cannot hear any airport noise in your room. Pool looked nice - we were there on a cooler, windy day, so no one was using... More 

Helpful?
1 Thank MinnesotaTucker
Haifa, Israel
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Real luxury hotel, near the airport. Convenient parking, excellent breakfast. Everybody are there just to help and make your stay as comfortable as possible. I was on a business trip with a group, the shuttle service was flexible to take the group to the event. Very recommended for business stay.

Helpful?
Thank Hagitzik M
Mr_Carlos_Estrada, General Manager at PULLMAN Miami Airport hotel, responded to this review

Thank you very much for leaving your comments in regards to your recent stay at Pullman Miami Airport. We work diligently to deliver excellent service to all of our guests. We offer a wide variety of services in anticipation of their needs, whether they are staying for business or leisure. The quality of our service is of up most importance... More 

Santa Monica, California
Level Contributor
80 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This may have been a good hotel when Sofitel built it. Now that it has been downgraded to a Pullman, it is not being maintained as a luxury hotel. It is in a convenient location, near the airport, but the shuttle service is too spotty to be really convenient. No good restaurants in the area, and the dining in the... More 

Helpful?
Thank doclewk
Glasgow
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Checked in very busy and slow room big bathroom OK but bath small. Would only stay one night at most,breakfast buffet poor and expensive for what you get. The hotel has changed its name since my last stat but not improved. Could not sit outside around pool as work being done and dust and noise. Handy for airport but other... More 

Helpful?
Thank Weetedscotland
Mr_Carlos_Estrada, General Manager at PULLMAN Miami Airport hotel, responded to this review

Thank you very much for taking the time to share your comments in regards to your recent stay at Pullman Miami Airport. We truly value your patronage, and I sincerely apologize for the inconvenience you experienced during our updates for our pool area and pool deck. It is with great pleasure that I can inform you that we are in... More 

London, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

We have stayed many times when it was a Sofitel, mainly because staff were so friendly and welcoming and nothing was too much trouble. However it is now a Pullman Hotel, and the receptionist was cool and unfriendly, not what we expected. Our room was not ready and although we were arriving before midday, we have never had this problem... More 

Helpful?
1 Thank 410jacqueline
Providence, Rhode Island
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 1 week ago

First, this hotel is very close to the airport, right across the highway. Complimentary shuttle every half hour. Also offers a shuttle to the port for cruises (for a fee). Free WiFi. We first stayed here 4 years ago before departing on a cruise and raved about it. Large, comfortable rooms, good service, etc. However we were sadly disappointed in... More 

Helpful?
1 Thank sheilayik
New Jersey
Level Contributor
79 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

This hotel is beaten up and needs a refresh. Sound proofing is not very good. Being close to the airport, you can heart airplane noise. The breakfast is expensive with limited selection. We wetter in a group package. When we checked in, we were offered only double beds. We wanted king bed. They could offer that with a premium upgrade... More 

Helpful?
Thank WorldTravelerInNJ
Mr_Carlos_Estrada, General Manager at PULLMAN Miami Airport hotel, responded to this review

Thank you for taking the time to share your comments concerning your stay at Pullman Miami Airport. I am truly sorry that your experience did not fully meet your expectations. I have reviewed your comments and can assure you that I take them very seriously. I apologize that our rooms and amenities were not up to the high standards for... More 

Melbourne, Victoria
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I have recently completed a holiday where myself and my niece stayed at 8 hotels over a four week period and we both agree that the Pullman led the way in the best customer service and friendliness. When we arrived at the airport we waited about 10 minutes for the bus and being a rather warm day the driver instantly... More 

Helpful?
Thank KerryJaneCherie
New York City, New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I stayed twice. The first time I upgraded and got a nice view and a bathrobe! The second time, I did not upgrade and got no view and no bathrobe! The restaurant is more than adequate -- quite attractive and the food is good. The staff is mainly very helpful. There is a complementary bus to the airport. But the... More 

Helpful?
Thank OTSOG
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