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Sheraton Miami Airport Hotel

#33 of 111 Hotels in Miami
Certificate of Excellence
3.5 of 5
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3900 NW 21st Street, Miami, FL 33142
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Breakfast for 2 Included
Sheraton Miami Airport Hotel
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Ranked #33 of 111 Hotels in Miami
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed April 2, 2013
flycatcher06 Hampton
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2,529 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton Miami Airport Hotel
See the most recent reviews
Hampton
Top Contributor
60 reviews 60 reviews
46 hotel reviews
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed April 2, 2013 via mobile

We stayed here last minute and from the front desk to the bar the service was wonderful. Our room was very comfy and quiet and since our luggage went without us the front desk provided us with all the necessary toiletry items. Shuttle service was really fast both ways. would definitely recommend!

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DavidBerger, General Manager at Sheraton Miami Airport Hotel, responded to this review

Your reviewThank you for taking the time to share your overall experience at the Sheraton Miami Airport Hotel & Executive Meeting Center. We were delighted to learn that you had a wonderful stay and our staff will be happy to hear that they helped to make that happen. They work exceptionally hard to make every guest feel welcomed. We hope... More 

New York City, New York
1 review
5 of 5 stars Reviewed April 2, 2013

We went to Miami Beach for Spring Break. This hotel offered a student discount so it was within our budget. Although it was 20 min from Miami Beach it was still an excellent choice. The hotel was very accommodating and the service was excellent. We had complimentary breakfast which was delicious. Behind the hotel was a scenic view of a... More 

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DavidBerger, General Manager at Sheraton Miami Airport Hotel, responded to this review

We have reviewed your posting and appreciate the feedback. We were pleased to learn that you had an overall pleasant stay and hope that we will have another opportunity to welcome you back to Miami. Sincerely, David Berger, General Manager More 

Cincinnati, Ohio
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 2, 2013

The staff here was uniformly hospitable and accommodating - extra mile sort of stuff. The food in the restaurant or in room service always hot and tasty. The only glitch during my visit - the hotel was having some elevator issues. Never fun, non-working elevators (any mechanical issue) can happen to anyone but since the hotel had "people on it"... More 

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DavidBerger, General Manager at Sheraton Miami Airport Hotel, responded to this review

Thank you for your feedback and for your understanding as we attempted to bring our elevators back on line. We were of course pleased to learn that you enjoyed our services and your stay with us in spite of the elevator glitch. Thank you again and we hope to welcome you back on a future trip. Kind regards, David Berger,... More 

Senior Contributor
24 reviews 24 reviews
17 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed April 1, 2013

The best thing the hotel offers is it's location to the Miami Airport. The rooms and decor are very dated. The beds are comfortable but my rooms were small. As a SPG Platinum member, I selected to use my Suite Stay Coupons but the hotel never notified me that they were not able to honor them because of space. I... More 

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DavidBerger, General Manager at Sheraton Miami Airport Hotel, responded to this review

Thank you for sharing your experience. We are always interested in hearing from our guests no matter what the circumstances. While we continually challenge ourselves to demonstrate and provide overall comfort for our guests, regrettably this was not the case with your visit. I’m terribly sorry to learn of the defiencies you rencountered. Please know that we are taking your... More 

1 review
4 of 5 stars Reviewed March 31, 2013

The location is great for quick travel to the airport. Elevators needs major work. Thanks to Kay for making this stay warm with her speedy check in. Food a lil pricy but really good. Thanks Tomas also for good service as well. Everyone here is really helping

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DavidBerger, General Manager at Sheraton Miami Airport Hotel, responded to this review

Thank you your review of our hotel and thank you for your indulgence as we attempted to put the elevators back on track. Both Kay and Tomas will be so pleased to learn that they helped to ensure an overall pleasant stay. We hope to have another opportunity to be your preferred hotel on your next trip. Kind regards, David... More 

Calgary
Top Contributor
120 reviews 120 reviews
22 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed March 31, 2013

Even though it is an airport hotel, we foud this to be great location for our Miami trip. We mainly booked it for the ease of flying out for an early flight, but it turned out to be a nice central location for our trips to Fort Lauderdale, Fort Meyers and Miami Beach.

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Santa Rosa, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 31, 2013

I would like to commend two of the staff of the Sheraton Miami Airport Hotel. Agar, who checked us in was extremeny helpful, expediting our registration process even though our reservation was listed under a couple we were traveling with who had not yet arrived. Also offering us a high level of service was Kay, who secured transportation for us... More 

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New York
Senior Contributor
45 reviews 45 reviews
43 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed March 31, 2013

I wouldn't stay at this hotel for any more than two nights and chose this mainly for its proximity (5-10 mins. drive) to the airport given a very early morning flight. It's a standard airport hotel and it had all I needed for a night's stay including a clean room, complimentary airport shuttle, internet access and a decent restaurant in... More 

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Luxembourg City, Luxembourg
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 30, 2013 via mobile

The best thing the hotel offers is the location. It is really just opposite the rental car center and on the other side is a nice golf course. The staff was not very helpful and friendly. During our stay only one elevator was working and it took us about 20 minutes to get in with a baby stroller because it... More 

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Botany, Australia
1 review
4 of 5 stars Reviewed March 30, 2013

My family and I stayed here for a few days. We enjoyed every moment of it. The shuttle arrive right on time. Alex at the bell stand is the best. The breakfast was amazing everyone in the rickenbacker is awesome. The front desk staff is attentive and friendly. Thanks Kay for the view. I have nothing bad to say. Everyone... More 

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