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All 129 Miami hotels

Sheraton Miami Airport Hotel

3.5 of 5 Hotel   |   3900 NW 21st Street, Miami, FL 33142
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Ranked #36 of 129 Hotels in Miami
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed March 18, 2013
nutsonbags doncaster
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2,196 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton Miami Airport Hotel
See the most recent reviews
doncaster
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 18, 2013

arrived 3 hrs late due to american customs having only 5 desks open at f/lauderdale cruise port immigration..Waited almost 50 mins for rest of people staying at Sheraton,to clear customs.Upon arrival guy from hotel came out to the bus & gave all of us a room key,registered to ourselves,which saved time at reception.Arrived at our room 732,to find a freezing... More

Was this review helpful? Yes 1
DavidBerger, General Manager at Sheraton Miami Airport Hotel, responded to this review

We are terribly sorry that your delay with customs at the port was only compounded by your experience with us. It is evident that we missed numerous opportunities to ensure that your last stay before your return home be a pleasant and memorable one. We can certainly appreciate your frustration and dissatisfaction and hope you’ll accept our sincerest apologies for... More

Newbury, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 18, 2013

My wife and I stayed on 8th March. The hotel is located across the street from the rental car centre, so if you are arriving late and want to get a good nights sleep before collecting your rental car then the location is ideal. Normal Sheraton benefits, rapid check in, good service, great beds, excellent buffet breakfast etc. We were... More

Was this review helpful? Yes 1
DavidBerger, General Manager at Sheraton Miami Airport Hotel, responded to this review

Thank you for sharing your recent experience. We are conveniently located directly across form the rental car facility as well the metro rail. Your feedback is truly valuable to the hotel and I will be sure to address the two points you highglighted with the respective teams. Kind regards, David Berger, General Manager More

Boston, Massachusetts
Top Contributor
128 reviews 128 reviews
34 hotel reviews
92 helpful votes 92 helpful votes
3 of 5 stars Reviewed March 17, 2013

We stayed here before and after a trip to Cuba, suffice it to say that all four Cuban hotels scored better than this one It is convenient for the airport, but otherwise it is a very standard business oriented hotel. The room was large enough, but only had one chair (for the two of us), and one of the complementary... More

Was this review helpful? Yes
DavidBerger, General Manager at Sheraton Miami Airport Hotel, responded to this review

Please accept our apologies for not providing adequately for you in your room. Your feedback is truly valuable to the hotel and I will be sure to address each of the issues you have noted with our teams. Kind regards, David Berger, General Manager More

Santa Fe, New Mexico
Top Contributor
375 reviews 375 reviews
41 hotel reviews
531 helpful votes 531 helpful votes
3 of 5 stars Reviewed March 17, 2013 via mobile

Would not have stayed here but our tour group left from here. Room clean but no atmosphere and only chair was desk chair. Coffee but no refrig or safe or self service goodie bar. Decent $19 buffet and wait staff.

Was this review helpful? Yes
DavidBerger, General Manager at Sheraton Miami Airport Hotel, responded to this review

We appreciate your comments regarding your recent stay. We recently removed lounge chairs from our rooms due to wear and tear and have ordered new ones that are soon to be delivered. Safety deposit boxes and refrigerators are available upon request. Thank you for your valuable feedback and thank you for recognizing our wait staff. Sincerely, David Berger, General Manager More

San Francisco, California
Top Contributor
65 reviews 65 reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed March 16, 2013

Our flight to South America was cancelled at 11pm so the airline put us up in the Sheraton. In retrospect, we would rather have taken a nicer hotel somewhere else and paid ourselves. In spite of our request for a king bed, we were given a handicapped room with insufficient storage/closet space; a shower head that had to be handheld,... More

Was this review helpful? Yes
DavidBerger, General Manager at Sheraton Miami Airport Hotel, responded to this review

Your review is very much appreciated and thank you for calling this to my attention. While availability might have been a factor, you should have been informed at check-in that you were going to be placed in a handicapped accessible room. Thank you very much for your feedback and we hope to be able to serve you again. Kind regards,... More

2 reviews
2 of 5 stars Reviewed March 16, 2013 via mobile

Third time staying at this property and have had issues with the shuttle every time. I waited one hour for a shuttle as every time one came it was full as they would always pick up the other terminals first. I received a lame apology from the manager saying it was one if the busiest weekends every year which is... More

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Keller, Texas
1 review
4 of 5 stars Reviewed March 16, 2013

Chose this location due to its proximity to both the airport and the cruise port. Located across the street from the airport rental car center, this hotel allowed me quick and easy access to all that Miami has to offer. Special thanks to bellman Geo Zeledon. Very friendly, knowledgeable and proud of his city and hotel, Geo pointed out some... More

Was this review helpful? Yes
DavidBerger, General Manager at Sheraton Miami Airport Hotel, responded to this review

What a pleasure it is to read of your experience at the Sheraton Miami Airport Hotel & Executive Meeting Center. Thank you for recognizing Geo and our staff for the hospitality they extended to you. We hope you’ll be back with us for another comfortable stay soon. Best regards, David Berger, General Manager More

Orlando, FL, USA
Top Contributor
90 reviews 90 reviews
25 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed March 16, 2013

I needed a hotel to spend the night before my business meeting at a nearby college. I chose this hotel because it was near the airport (which is 5 miles to my business meeting) and because they had a free shuttle and because the price was good. The hotel gets gold stars in these 3 criteria categories. The only bad... More

Was this review helpful? Yes
DavidBerger, General Manager at Sheraton Miami Airport Hotel, responded to this review

Thank you for sharing the highlights of your recent visit with us. I regret that we did not let you know more of the services we provide, including shuttle service to Coral Gables and Coconut Grove where you may be able to enjoy a greater variety of restaurants. You recommendation is of great value to us and we hope that... More

Santiago, Chile
2 reviews
4 of 5 stars Reviewed March 16, 2013

Very well run hotel, rooms remodeled, nice new and clean sheaths, well maintained and clean, excelent breakfast. Room service arrived on time. It has a pool with a nice view to the golf course, where you can also have breakfast. The only not so good thing is that might not be great for tourists wanting to go the beach, but... More

Was this review helpful? Yes
DavidBerger, General Manager at Sheraton Miami Airport Hotel, responded to this review

We enjoyed reading your comments, especially reading that we were able to provide an overall pleasant and comfortable stay. Yes, aside from taxis, connectivity is good from this location; i.e., Airport Flyer Express Bus to Miami Beach, Metro-Rail to downtown Miami, our very own shuttle service to Coconut Grove and Coral Gables, and independent shuttle service to the Dolphin Mall.... More

Montreal, Canada
Contributor
16 reviews 16 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 15, 2013

The hotel is very close to the airport with a shuttle service every 15 minutes. The service is friendly the restaurant has a decent restaurant and the breakfast is excellent. Rooms are spacey and clean. In comparison with other hotels I visited the value is good.

Was this review helpful? Yes
DavidBerger, General Manager at Sheraton Miami Airport Hotel, responded to this review

We appreciate your review of our property and hope to have you visit us again soon. Thank you, David Berger, General Manager More

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Additional Information about Sheraton Miami Airport Hotel

Address: 3900 NW 21st Street, Miami, FL 33142
Phone Number:
Location: United States > Florida > Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Miami Airport Hotel 3.5*
Number of rooms: 405
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Also Known As:
Wyndham Miami
Miami Wyndham

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