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Embassy Suites by Hilton Miami - International Airport

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3974 NW South River Drive, Miami, FL 33142
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Embassy Suites by Hilton Miami - International Airport
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Embassy Suites by Hilton Miami - International Airport
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1,659 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
1 of 5 stars Reviewed yesterday NEW

Accommodations are near 3rd world, and most importantly they charged me twice for my hotel stay. They are refusing to yield this position in an ongoing arbitration. They are scoundrels and do not deserve your business.

Was this review helpful? Yes 1
North Carolina
1 review
2 of 5 stars Reviewed 3 days ago NEW

I travel for work weekly and am generally a Hilton person. I try my best to "screen" my hotels as best I can before booking. Having stayed in a couple of ES recently, I thought this one would be ok. I was disappointed to say the least.... I arrived at 2 00 pm and had some work to do, and... More 

Was this review helpful? Yes 1
EmbassyMiami, General Manager at Embassy Suites by Hilton Miami - International Airport, responded to this review

Thank you for your loyalty to our brand. We certainly apologize that your recent stay with us was unsatisfactory. We thank you for taking the time to notify us of your stay and have forward your review to those appropriate departments for further training. We hope that when you left our property you spoken with someone at our front office... More 

Travelers are raving about these Miami hotels

Key West, Florida
Level Contributor
131 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We try to stay at this property, before a cruise or a flight from Miami. We have stayed here many times before, this time we were disappointed a bit. The parking lot was full and we had trouble finding a spot. There was one person at the desk when we arrived and we waited about 5 minutes to be checked... More 

Was this review helpful? Yes
Westminster, United States
3 of 5 stars Reviewed 4 days ago NEW

Overall not up to the quality of other Embassy Suites I've stayed in over the years. The service was good, but the quality and freshness of the room was average to poor. Tired, stale smell in room. Not what I've come to expect of the brand.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

Horrible experience!!! Hotel is old and in serious need of remodeling. I had about 10 teenagers staying in the room next door, door kept slamming the notice was crazy!! I couldn't sleep at night, and in the AM House keeping was at my door by 8am barging into my room while I slept. Never again!! as I checked out they... More 

Was this review helpful? Yes 1
EmbassyMiami, General Manager at Embassy Suites by Hilton Miami - International Airport, responded to this review

We certainly apologize for the inconvenienced you experienced during your stay. This is not something that typically happens on our property and we hope that you would reconsider staying with us in the future to make it right. Kind regards, Clavel J Louis General Manager More 

Martinsburg, West Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Lobby was very welcoming. Staff was extremely kind and professional. Room was spacious, clean and comfortable. The breakfast buffet and evening reception was an added bonus and there was enough for everyone. This is a quality hotel and I will definitely stay again.

Review collected in partnership with Embassy Suites Hotels

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Miami, United States
1 review
2 of 5 stars Reviewed 5 days ago NEW

Stayed at the Embassy in ST. Louis. loved it, stayed at Greensboro, NC, loved it. Stayed at Miami due to a flight cancellation did not liked the experience. From the inception of getting a wrong key card number to an occupied room to room being musty, it was not what I expected. The breakfast was not as good as the... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
EmbassyMiami, General Manager at Embassy Suites by Hilton Miami - International Airport, responded to this review

Thank you for your review. We apologize that your experience was not what you expected. We hope to make it right should you ever be in the Miami area again. Please let us know in advance. We hope to change your mind. Kind regards, Clavel J Louis General Manager More 

Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

It was a brief one night stay, and our stay at the Miami Embassy Suites was enjoyable. We arrived late at night, but we enjoyed our night sleep and a great breakfast in the morning. The hotel staff were friendly and helpful.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Huntsville, Alabama
Level Contributor
74 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

The best thing about this hotel is that it is a stone's throw away from the airport. That being said, it is not close to any public transportation, so make sure you have a car or are ready to use Uber or a taxi. It takes about 20min to get downtown. I really like Embassy Suites, but my experience here... More 

Was this review helpful? Yes 2
EmbassyMiami, General Manager at Embassy Suites by Hilton Miami - International Airport, responded to this review

We am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience as... More 

st louis, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

I got back to the hotel at 1AM, by 1:20AM i wanted to jump into bed. And that's what waited for me on it. Next time...well there won't be a next time for me. I am staying in business hotel for tens of nights a year. did not expect this one.

Was this review helpful? Yes 3
EmbassyMiami, General Manager at Embassy Suites by Hilton Miami - International Airport, responded to this review

We certainly apologize for the inconvenience you experience upon entering your room. Please contact our Director of Front Office to make it right. Kind regards, Clavel J Louis General Manager More 

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