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Embassy Suites Miami Airport

3.5 of 5 3974 NW South River Drive, Miami, FL 33142
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Embassy Suites Miami Airport
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Embassy Suites Miami Airport
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1,286 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dallas, Texas
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed yesterday NEW

The hotel is nice, but needs updating. The wallpaper is peeling in the bathroom and the faucets are not correctly marked. Airport transportation is very slow. They show up once every 30 minutes while other hotels are much faster. The concierge told us they would drop us off and pick us up from a city tour. We waited over 1... More

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1 review
4 of 5 stars Reviewed 2 days ago NEW

Stayed here before because of the great suites, cooked to order breakfast, transportation to and from the airport, the cruise terminal, restaurants and malls. As always the breakfast was fabulous.Checking in after 3 PM seemed a problem first but after talking to the manager was fixed within a couple of minutes. Service was wonderful. If you like to drink wine... More

Review collected in partnership with Embassy Suites Hotels

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Minneapolis, Minnesota
Senior Contributor
48 reviews 48 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Arrived at mid-night on a late Delta flight. The shuttle took forever to get to the airport. Most hotels came/went at least twice. When we arrived at the property, 10 people at the front desk all very agitated with the very young lady working the front desk solo that night. Embassy had vastly overbooked this hotel and most of the... More

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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Had a very great stay. Concierge suggested a great seafood restaurant...food was fabulous. Our driver, Alejandro was polite enough to come inside of the restaurant to let us know he was there to pick us up....... as it was raining hard outside, I call that exceptional service

Was this review helpful? Yes 2
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

After a nine hour flight and nearly an hour through immigration the last thing we needed was a further 75 minute delay for the shuttle bus to arrive. The concierge is in radio contact with the driver and this shouldn't have happened. A further point of aggravation was created when they wanted to charge 5 dollars per case to store... More

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EmbassyMiami, General Manager at Embassy Suites Miami Airport, responded to this review

We apologize for the experience you had with us after a long flight. It is not typical that you should have waited long for pick up at the airport. We are pleased to hear that the driver was apologetic and that our barman was able to make it right for you. We have taken your review and sent it to... More

Orlando, Florida
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

If you have a high end vehicle; beware! I was woken up by security to be informed that the wheels and rims were stolen from their gated parking lot! Security, security cameras and all.... Thieves left the car on blocks. I was told by the " security" person that she even had a chat with one of the suspects. Wow,... More

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EmbassyMiami, General Manager at Embassy Suites Miami Airport, responded to this review

We sincerely apologize once again for the abnormal circumstance you experienced during your stay with us. We can empathize that this situations was uncomfortable for you and hoped that we had resolved it to your expectations. We have forward your claim to our legal department and they should be in contact with you. Should you need any further assistance with... More

Willemstad, Curacao
Senior Contributor
35 reviews 35 reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 1 week ago

I had not been to Miami for long time, but I used to visit it some 4 times/year. Mostly I stayed in the Embassy Suites hotel, because it is centrally located, has large rooms and was very affordable. In the meantime, however, this hotel got older, dirtier and prices went up, in stead of down. Carpets in the room and... More

Was this review helpful? Yes 1
EmbassyMiami, General Manager at Embassy Suites Miami Airport, responded to this review

Thank you for your candid review. We thank you for alerting us of the cleanliness condition of your room during your stay. We have located your room and have forward that information to our department heads to ensure that particular room receives special attention and gets refreshed. We apologize for your recent stay and although we cannot change your latest... More

Dartmouth, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Very nice hotel, very clean with excellent amenities. The food in the restaurant was delicious with friendly wait staff. Nice pool and hot tub. The complimentary breakfast had many choices and was of high quality/taste. Don't call long distance from your room, though, as it costs $7.99 / minute - something they didn't tell me until I got the bill,... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
EmbassyMiami, General Manager at Embassy Suites Miami Airport, responded to this review

Thank you for your kind review. We do certainly appreciate the time you took to write it. Your comments about our restaurant and staff have been given to the head of that department and thank you for recognizing them in their efforts to make your stay with us enjoyable. Our pool has been newly refurbished and are greatly pleased that... More

Venus, Florida
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

This hotel is directly under the airport departure path. If you like to hear a large jet up close every 30 seconds and view them up close from your rooms then this is for you. It's a jet lovers paradise. Also parking is 16$ per night. Otherwise ok though

Was this review helpful? Yes
EmbassyMiami, General Manager at Embassy Suites Miami Airport, responded to this review

Thank you for your review. We do apologize for the noise level your experienced during your stay with us. We hope that when you do return to Miami, you would consider staying with us again and mention the noise level you experienced during your last visit. Our front office staff will gladly assist you in locating a suite on our... More

san diego, california
Top Contributor
59 reviews 59 reviews
33 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 1 week ago

We arrived around 9:30am after getting off a cruise ship. Front desk staff was not very friendly and no rooms available for hours due to overbooking. And to be honest,check in time wasn't for several hours.The lobby was nice and I thought rooms would be the same. Not. Rooms are dated and I felt like I didn't want to touch... More

Was this review helpful? Yes 1
EmbassyMiami, General Manager at Embassy Suites Miami Airport, responded to this review

We apologize that your recent stay with us was unsatisfactory, as our hotel was experiencing an abnormal situation . We appreciate your candid review and have forward it to all department heads to ensure this will be addressed. We hope that if you are to return to Miami you would give us another try. Kind regards, Clavel J Louis General... More

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Hotel Summarization (Beta)

What travelers say

  • Happy Hour(7)
  • Very nice(5)
  • Free shuttle(5)
  • Friendly and helpful(4)
  • Cruise port(3)
  • Would definitely stay(3)

Additional Information about Embassy Suites Miami Airport

Address: 3974 NW South River Drive, Miami, FL 33142
Phone Number:
Location: United States > Florida > Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Miami Airport 3.5*
Number of rooms: 318
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Also Known As:
Embassy Suites Miami Airport Hotel Miami
Miami Embassy Suites

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