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Regency Hotel Miami

#26 of 112 Hotels in Miami
Certificate of Excellence
Hotel website
1000 Northwest le Jeune Rd, 1000 NW (42nd Ave), Miami, FL 33126 (Formerly Airport Regency Hotel)
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Best prices for: 1 room 1 guest
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Regency Hotel Miami
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Regency Hotel Miami
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762 reviews from our community

Traveler rating
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    108
    45
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Regency Hotel Miami
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Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed October 25, 2011

I would not stay here again if they paid me to stay. Old hotel needs updating badly rooms more like a old motel6. Hotel shuttle is a joke. The van smells like smoke we even saw the driver sitting in front of the hotel smoking in the van.

Was this review helpful? Yes 2
JoseMiguul, Front Office Manager at Regency Hotel Miami, responded to this review

Our airport shuttle is only one month old, and we have it detailed on a regular basis. If you can provide me with the date and approximate time of the reported incident, it will help me investigate. Our room product has just been remodeled. As is noted in many of the reesent reviews posted, our renovated rooms are very well... More 

Oakville
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 24, 2011

I have been reading a lot of reviews for this hotel and it seems that most of the negative reviews came from clients that were assigned to stay there due to flight cancellations. As such, perhaps they were generally disgruntled about the situation or perhaps they were given the older rooms pending renovations. Overall, I find that some of the... More 

Was this review helpful? Yes
JoseMiguul, Front Office Manager at Regency Hotel Miami, responded to this review

Thank you for your kind words and astute observations. We’re proud of our recent achievements and look forward to welcoming you to the ‘new’ Regency Hotel Miami. Again we appreciate that you and your family have decide to stay here next year and I will be glad to receive your reservation myself, please send me and email with all the... More 

South Florida
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 21, 2011

Recently, I had a trip planned to go north. When I got to the airport, my flight had been overbooked, and the airlines offered to have me stay overnight in a neighboring hotel. Since it was late, and I didn'e feel like driving back to the beach, I decided to take a mini stay-cay and check in to this hotel.... More 

Was this review helpful? Yes 2
Manchester, New Hampshire
Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 20, 2011

Very clean, cozy and quiet. The rooms are large w/ balconies. Decor is beautiful from the lobby to the halls right into to the rooms! Surprisingly enough, did not hear the planes going by w/ the slider closed. Gorgeous pool and landscaping. Ontime FREE Shuttle service. Staff is very efficient and friendly. The restaurant had great food, reasonably priced and... More 

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Bengaluru (Bangalore), India
Contributor
15 reviews 15 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 19, 2011

Ok, so I got this hotel when I bid on hotwire.com for a 3 star and upscale hotel. I was rather disappointed to read the reviews and thought that may be its going to be very horrible! But when I landed there after a long flight, I was rather happy to see the warm reception and the beautiful lobby.. Its... More 

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Miami, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 18, 2011

Short but sweet I was sent to the Regency Hotel after the flight I was booked on was cancelled. It was a rainy night and I was not looking forward to spending it at an airport hotel. However, I was surprised how attractive and lively the hotel turned out to be. There were three areas to hang out – a... More 

Was this review helpful? Yes 1
Tucson, Arizona
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed October 16, 2011

We stated here after one of our flights was canceled. Unfortunately we are common victims of airline cancellations and usually end up in an airport hotel once a year. Usually I try to make the best of it but this hotel is in poor shape. The lobby looks very nice but upon exiting the elevator we had a rude awakening.... More 

Was this review helpful? Yes
JoseMiguul, Front Office Manager at Regency Hotel Miami, responded to this review

As innkeepers, we do all to insure a comfortable stay, free from any disruption or inconvenience. On the 12th, our security officers detected the infraction you mentioned and swiftly dealt with the individuals involved. As you noted, the hotel is under renovation and we are 90% complete. Our new room product is amongst the finest in the airport vicinity. As... More 

Miami, Florida
1 review
5 of 5 stars Reviewed October 5, 2011

I live in south Miami and my aunt from New York city and me were trying to travel to Hawaii as a vacation, but our AA flight was canceled, so they gave us the choice to be sent to a nearby hotel,I chose the hotel just to go a watch some tv and sleep. Coming from AA,I did'nt expect for... More 

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Chicago, Illinois
Contributor
11 reviews 11 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed September 28, 2011

Our flight from Aruba was delayed due to mechanical issues so we then missed our connecting flight. AA had to put us in a hotel in Miami for the evening and we got stuck here. The staff is very nice but the rooms are BAD! We walked in the room and no A/C was running so we turned it on... More 

Was this review helpful? Yes
Chapel Hill, North Carolina
Senior Contributor
41 reviews 41 reviews
21 hotel reviews
105 helpful votes 105 helpful votes
1 of 5 stars Reviewed September 24, 2011

Someone spent some money updating this hotel property. Unfortunately, they neglected to get good management or employee training. My checkout gives a good example of the overall problem. I approached a counter with two unoccupied clerks. I waited while they concluded their conversation with each other in a foreign language. Without so much as a glance at me, one barks... More 

Was this review helpful? Yes
JoseMiguul, Front Office Manager at Regency Hotel Miami, responded to this review

We are very concerned about your experience as we have recently completed a $750,000 renovation and are working diligently on customer service training. We are taking very seriously your comments and we will like to get more detail . If you can please email me more information, it would be most appreciated; we're committed to promptly resolve service issues. Our... More 

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