upon arriving at the hotel i was pleasantly surprise to see how grand the hotel was. check in was fast and the help with the luggage was also good. once i entered the room i was so displeased i wanted to walk right out. the painting the rug the bed the tv everything seemed so old and i felt like... more

Hotel was advertised with high speed internet. No internet in rooms. Only wireless available in lobby. Hotel rooms looked run down, curtains were dirty, no wash cloth with bathroom linens, bathroom could have been cleaner. Bed was soft, sliding glass doors to balcony had fogged glass...looked dirty. Carpet was dirty. TV was terrible on most channels. more

To add insult to injury, in addition to leaving us stranded in Miami overnight, they sent us to this hotel. I find it false advertisement when they talk about modern rooms. Their rooms where old, poorly kept, with a noisy AC. The check in line was slow and long (all stranded AA passengers), the staff rude and unprofessional. My advice... more

OK ... I booked this hotel for a one-night stopover in Miami on the way to St. Maarten. I selected it because it was close to the airport and although there were some negative reviews ... the pictures looked nice enough. This hotel has seen better days. It appears that it was once on a main highway or thoroughfare and... more

A nasty hotel and horrible staff. I too was sent there by American Airlines after they cancelled my flight. I knew what type of hotel it was going to be after experiencing the shuttle driver who was extremely rude and drove erratically. The hotel lobby looks ok but the rooms are disgusting. They are very old and obviously has never... more

I stayed in this hotel after my cruise. First of all, the girl at the front desk gave me a room that was not cleaned yet, the cleaning maid told us to go to some other room instead, so I had to go down and talk to the girl at the front to get the key for this other room...... more

I recently had to make a quick stopover near the Miami Airport and chose this hotel based on the Regency reputation. It was the perfect quick fix for my needs. It had all the amenities I needed including highspeed internet, and great breakfast, good food in the restaurant, a very comfortable and well appointed room, and the staff was very... more

American Airlines put us up for the night in this horrible hotel. Wasnt expecting much, since it was free -- but I would have paid to NOT stay at this place. The shuttle from the airport to the hotel was over an hour wait. We saw every other hotel shuttle drive by 3 times, before ours finally arrived. While we... more

We stayed 4 nights at this hotel the service was excellent. Breakfast very good. if you like to have a glass of wine free of charge every night you could have one from 6pm to 7pm. Th service in the hotel was excellent. We like the idea that you had free transport to and from airport to hotel every half... more