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Doubletree by Hilton Grand Hotel Biscayne Bay

3.5 of 5 1717 North Bayshore Drive, Miami, FL 33132-1180
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#47 of 129 Hotels in Miami
979 Reviews 4 of 5 stars
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Doubletree by Hilton Grand Hotel Biscayne Bay
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Doubletree by Hilton Grand Hotel Biscayne Bay
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979 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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2 reviews
1 of 5 stars Reviewed yesterday NEW

One word: HORRIBLE; Worst customer service ever. I am a employee of Hilton Brands, have stayed at several top notch luxury brand chains of Hotels you could ever imagine. Waldorf, Burj Al arab 7-star. But this place is so hard for me to me even give 1 star...!! Customer service at a low point. The only thing i could give... More

Review collected in partnership with DoubleTree by Hilton

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Alexandria, Virginia
Senior Contributor
44 reviews 44 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Absolutely loved this property. The staff is friendly and relaxed, not uptight or stressed, and they are very helpful. Yes, the warm cookie is always nice, but that doesn't score big points with me (especially since they have nuts, which I can't eat, and there is no alternative!). The most important part is the room, of course, and it's beautiful... More

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Aix-en-Provence, France
Contributor
11 reviews 11 reviews
5 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

The room was great. The view of the bay was excellent. Very helpful staff. A wide range of shops and restaurants in the hall of the hotel. Tasty cookies offered on check in. People usually choose Miami Beach, but if you stay at Miami Downtown, Double Tree is a perfect choice.

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Winston Salem, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

We did have a few problems. Our key would not let us into the area of our condo. So we had to keep going back to the desk. The room was beautiful. The TVs were nice and large but they could not get our TV to work in the living room and just said they were sorry. I wished we... More

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Nassau, Bahamas
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

The units are large and spacious, friendly staff from the bellman to the front desk. The rooms are clean and ideal location. We even found that the guests are very courteous and friendly. When you meet at the elevator greetings are exchanged and always part with have a good day or enjoy your stay. The location of the hotel is... More

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Mansfield, United States
1 review
2 of 5 stars Reviewed 1 week ago

The suite came with exceptional views. Many of the basic amenities (i.e: shower knobs, handles, floor tiles) and decor are dated and in need of repair or replacement. Hotel desk staff was pleasant and courteous. No on property disable parking or guest parking available. There is only valet parking at a pricy daily cost. Building access keys do not work.

Review collected in partnership with DoubleTree by Hilton

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miabs_ds, Director of Sales at Doubletree by Hilton Grand Hotel Biscayne Bay, responded to this review

You said the front desk staff was friendly & courteous and views we're nice, but since the decor was outdated and you had to pay for parking, it was a bad experience? Sorry to hear that this caused a bad experience. Just to clarify for any other potential guests, we DO have handicap accessible parking. There's a federal law that... More

Sacramento, United States
1 review
5 of 5 stars Reviewed 1 week ago

This hotel was wonderful! We had never stayed at a DoubleTree and were excited about how spacious and comfortable the room was. The furnishings were contemporary with a big screen TV and comfortable seating area. The bed was very comfortable. We already paid for a stay at another hotel at the end of our cruise, but decided we will stay... More

Review collected in partnership with DoubleTree by Hilton

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Miami, United States
1 review
4 of 5 stars Reviewed 1 week ago

We held our high school class reunion at the DoubleTree in Miami and were very impressed with the facilities, the cooperation of the hotel staff and the overall experience. Our class members were also impressed with atmosphere and ambience of being on the bay and enjoying the view.

Review collected in partnership with DoubleTree by Hilton

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St. John
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

great food and beverage and friendly staff. renovated rooms are great. will return. convenient to dolphin Mall, international mall, air port, etc. pool area feels like a resort setting. Breakfast buffet is a bargain. well worth the price.

Review collected in partnership with DoubleTree by Hilton

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Philadelphia, Pennsylvania, United States
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was my first stay at this hotel and I absolutely loved it! If you're doing the whole South Beach thing, the location is a little out of the way, but there are frequent buses and cabs to the beach. And with the MetroMover, you can be downtown in 10 minutes and it's really close to the airport. I had... More

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Additional Information about Doubletree by Hilton Grand Hotel Biscayne Bay

Address: 1717 North Bayshore Drive, Miami, FL 33132-1180
Phone Number:
Location: United States > Florida > Miami > Downtown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton Grand Hotel Biscayne Bay 3.5*
Number of rooms: 152
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Also Known As:
Doubletree Miami
Doubletree Grand Hotel Biscayne Bay

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