This hotel was just amazing. Everything from the room - which had an amazing view of the bay and the greatest beds I've ever slept in - to the friendly and helpful staff. The location is also great, and the hotel is very close to the Port of Miami, which was ideal for us since our stay was pre-cruise. I... More

Got a deal on Priceline for a pre-cruise stay. Easy cab ride from the airport. Beautiful lobby and friendly front desk staff. Location felt secure and safe although we didn't venture out into the local neighborhood. There is a small shopping plaza between the hotel and the Doubletree next door with restaurants, wine shop, and a small convenience store. Our... More

I most say that is a great hotel, perfect rooms and fantastic location, However, the service just get better and better. I normally stay in this hotel " my home in Miami" around 6 times a year and the level of service is great. Last time Megan from front desk was very helpful, on some documents I needed, as well... More

My husband took me here for my birthday and we had a suite overlooking the bay. It is very spacious and it's a very nice hotel. This is also a perfect spot to watch the fireworks, which we did on the 4th of July here as well. The service is always top notch and they want to make sure you... More

Very friendly reception staff and a room with a slightly restricted but beautiful view of Biscayne Bay. The well equipped fitness center has a fabulous view of he Bay. Good restaurant in the hotel and several others in an adjacent shopping gallery. Huge lobby with a variety of places to meet, work or have coffee. The bedroom was medium sized... More

Stayed here for just one night; booked 2 rooms well in advance. Upon checking in, was told "rooms weren't ready yet". Ok- this was at 3pm. Upon returning at 5, was AGAIN told rooms were not ready! Uh, no- check in is 4pm, for starters... other people were checking in left & right... not to mention the fact I had... More

After travelling 19 hours from northern Europe and excited about the following day's first ever cruise the competent check-in service was most soothing. Our luggage was out of the cab in no time by the valet and the actual check-in was equally effective and friendly. Our reservation was double and we were offered the choice of double king or two... More

I stayed there Jan 15-17, 2012.....The first room smelled like a sewer. They moved us to another room where the toilet did not flush. When we checked out I left three new shirts in the room. we called the hotel the next day and they said they found no shirts. Two days later I called again from my cruise ship... More

Our room was on the 5th floor pool level. We had a slider open to a patio with chairs and table nice for evening cocktails and relaxing. This patio provided access to the pool area. The pool seemed small for the size of the property. The fitness room was also conveniently located on the 5th floor. The fitness equipment was... More