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InterContinental Miami

#6 of 111 Hotels in Miami
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100 Chopin Plaza, Miami, FL 33131
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InterContinental Miami
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InterContinental Miami
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3,387 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for InterContinental Miami
See the most recent reviews
Verona, Italy
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 18, 2012 via mobile

We booked through Hotwire and got a phenomenal price for a magnificent hotel. we were given a great bay view by Jennifer. she asked what we wanted and we asked for water view and that is what we got. Martin helped us plan for our visit. we are going to dinner tonight in our hotel eand hopefully all will be... More 

Was this review helpful? Yes
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear ilga_11, Thank you for the wonderful review. We are thrilled that you enjoyed your accommodations. We are also glad that you were able to see some of the sights and sounds of our magical city. We will make sure to let Martin know that he contributed to a wonderful stay. We look forward to welcoming you back to the... More 

York United Kingdom
Top Contributor
75 reviews 75 reviews
20 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed November 18, 2012

We stayed at this hotel at the end of October. Check in was fast and simple which was great after a long flight. We were given bay view rooms which were lovely, with modern decor, fantastic big bathrooms, electronic blinds and coffee makers. The views were fabulous, we could see across the bay to the cruise ships, one day, we... More 

Was this review helpful? Yes
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear DivaYork, Thank you for the fantastic review. We are so happy that you enjoyed your stay with us. Indeed, we have gorgeous modern rooms perfect for tech-friendly guests. Thank you for noticing the new touches to our hotel! We strive to provide top notch service to all of our guests and we are glad that you were able to... More 

Washington DC, District of Columbia
Contributor
16 reviews 16 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 17, 2012

We stayed here for one night before a cruise. The hotel was hosting the Make a Wish Ball the following night so the lobby was chaotic and the entrance for cars was closed off so they could power wash. We got in around noon and were surprised that our room was ready. The very nice clerk gave us a room... More 

Was this review helpful? Yes
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear amusaint, Thank you for the great review. We are glad that you enjoyed your accommodations. Indeed, we are the ideal hotel for cruise travelers as we are situated on Biscayne Bay in close proximity to the Port of Miami. We are glad that you were able to enjoy some of our city's attractions before your cruise trip. We hope... More 

1 review
5 of 5 stars Reviewed November 16, 2012

I went tonight to enjoy the new Restaurant and the Manager Carlos was kind enough to make me reservations and suggested I stayed at the hotel so I can enjoy my experience better. It was a great choice, he upgraded my room and the food was awesome. Thank you very much for a great stay.

Was this review helpful? Yes
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Tuti123, Thank you for reviewing Toro Toro. We love our newest addition and we are glad that you enjoyed. Toro Toro offers the very best of Pan Latin cuisine from Chef Richard Sandoval in an intimate environment. We will also make sure to let Carlos know that he contributed to your memorable stay. We look forward to welcoming you... More 

South Wales
Top Contributor
121 reviews 121 reviews
29 hotel reviews
113 helpful votes 113 helpful votes
3 of 5 stars Reviewed November 16, 2012

Stayed for one night as a treat because it is expensive, I thought I was going to be blown away but I wasn't .. It was very nice, I was expecting it to be amazing. Everybody was polite but it just didn't seem to be any different than some of the other less expensive hotels I have stayed in the... More 

Was this review helpful? Yes 2
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear joerad, Thank you for your comments. We are sorry that we did not meet your expectations as we strive for 100% guest satisfaction. We are glad that you enjoyed some of the sights and sounds of our city. Should your travels bring you back to Miami, we hope that you will give us another chance to make your stay... More 

1 review
5 of 5 stars Reviewed November 15, 2012 via mobile

With the help of the amazing staff starting out with Ariel. My stay was incredible. I look forward to coming back real soon. The food was great, room service perfect. The one small problem we had, was taken care of promptly.

Was this review helpful? Yes
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Bigspence, Thank you for the amazing review. We love hearing from our guests and about their experiences at our hotel. We are glad that you enjoyed your accommodations and we hope that you will be back soon. More 

Tampa, Florida
1 review
5 of 5 stars Reviewed November 15, 2012

I was in MIami for one night only, to attend a court hearing the next morning. Katherine at the check-in desk was so helpful and friendly that my firm will be booking all of our future overnights in Miami at the Intercontinental. Additionally, our dinner in the lounge was delicious, the servers were attentive and the service was fantastic.

Was this review helpful? Yes
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Phil B, Thank you for the fantastic review! We are thrilled to be your hotel of choice and we look forward to many more great meetings. Top notch service is our #1 priority. Thank you for noticing! We look forward to welcoming you back to the InterContinental Miami soon and please let us know if we may be of... More 

Dallas, Texas
1 review
5 of 5 stars Reviewed November 13, 2012

Had a great experience right off the bat with Arielle at the check in desk. She made sure my roommate and myself were taken care of and went beyond the call of duty for any issue we have had. Very impressed with the room quality and cleanliness is very good. Room service is fast with great food! Martin at the... More 

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Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Mateo M, Thank you for the great review! We are glad that you had an excellent experience at our hotel. We strive to go beyond the call of duty with all of our guests. Thank you for noticing! Indeed, our Concierge team offers the best "in the know" information to our guests. We are thrilled that you were able... More 

San Juan, Puerto Rico
1 review
5 of 5 stars Reviewed November 13, 2012

One of the best hotels I stayed in Miami. The room had an excellent view of the bay. Right next to Bayside (Shops and restaurants). Had breakfast in the club lounge, (highly recommended). The staff there was very attentive towards all my needs. Highly recommend this hotel, I promise you won't regret it.

Was this review helpful? Yes
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Diego A, Thank you for the amazing review and the recommendation. We are glad that you enjoyed your stay with us and even more ecstatic that we are one of your favorite hotels in Miami. We love breakfast at the Club InterContinental Lounge too. We hope that you will be back soon. More 

boston
Top Contributor
98 reviews 98 reviews
49 hotel reviews
141 helpful votes 141 helpful votes
5 of 5 stars Reviewed November 13, 2012

I booked this hotel through Hotwire for a three night weekend stay to celebrate my daughter's 16th birthday. I got a great deal and, thanks to the suggestion of a TA reviewer, I contacted the outstanding concierge at the IC in advance of the trip to be sure the weekend would be special for my daughter and her friend. Eduardo... More 

Was this review helpful? Yes
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear ccrosner, Thank you for the extra special review and happy belated birthday to your daughter. We enjoy reading about our guests' stays, so thank you for taking the time to detail your experience at our hotel. We are ecstatic that we were able to make your stay a personalized one. We will make sure to let the Concierge team... More 

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