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InterContinental Miami

#5 of 112 Hotels in Miami
Certificate of Excellence
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100 Chopin Plaza, Miami, FL 33131
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InterContinental Miami
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3,467 Reviews from our TripAdvisor Community

Traveler rating
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744
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
4 of 5 stars Reviewed yesterday NEW via mobile

It's the place to be to have the greatest view of the main stage ! The rooms are ultra clean and big. The price for this period is expensive but it worth it !!! I will go back there again soon. The personel is nice and very helpful

Was this review helpful? Yes
Houston, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Wow Wow Wow.....What can I say this has been another Exceptional stay at the Intercontinental Miami Hotel. The staff went over beyond the call of duty to make sure my stay was a home away from home. Their care and concern was exceptional. I must say it starts with the fron desk.....Fransicop the front dest manager recognized me from the... More 

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Newport Beach, California
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed at this hotel in December in preparation for a cruise. We had a view of the port and could see our ship as it was docked and getting ready for our departure. The hotel was just beautiful and a great location.

Was this review helpful? Yes
Fort Lee, New Jersey
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

My husband and I absolutely loved this hotel.The front desk service was excellent. The rooms were very modern the only reason we have it four stars is housekeeping could have done a better job they didn't come till after five in the evening and really didn't do much of anything it was hard to tell if they even came to... More 

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Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear tiffany c, I'm delighted to hear that you and your husband had a good overall stay. On the other hand, I do apologize for the shortcomings you describe and appreciate your recommendations for improvements that can be made to enhance our guests' experience. Thank you again for your review. We hope to welcome you again should your travels bring... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

Hotel was excellent, everyone was great. They made my stay wonderful. I stay at this hotel every time I visit Miami and it seems the staff get better and better.My hats off to the hotel and staff.I always have a wonderful time thanks to the staff.

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Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Brett M, Thank you so much for your wonderful remarks! I'm proud to hear that we continue to offer you 5-star experiences complete with top notch service from our staff. Our team will be thrilled to know that their genuine care and hospitality is appreciated! Thank you for your loyalty to InterContinental Miami, we look forward to welcoming you... More 

Norwich, Vermont
1 review
3 of 5 stars Reviewed 1 week ago NEW

I went recently on a vacation to Miami. I never traveled far from home, let alone to a place as warm weathered as South Florida. While our trip was certainly for pleasure, I never wanted to go, preferring to go to a wide variety of other places instead. Nonetheless, I found the trip to be quite enjoyable, and the InterContinental... More 

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Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Arthur C, Thank you for taking the time to share your feedback with us. I'm delighted that we were instrumental in making your trip to Miami memorable. It is such a pleasure to know that you received great service from our staff, especially Robin, and enjoyed the dining options as well as the comfortable accommodations. I do hope you'll... More 

Virginia
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The hotel was even better than I expected. From the time we stepped out of the cab, the service was exceptional. We even got a free upgrade to a Bay View room! That was so awesome. I have been on a lot of cruises and never stayed this close to the port. To be able to wake up and see... More 

Was this review helpful? Yes 3
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Tiffany H, I'm happy to hear that we exceeded your expectations and offered you a 5-star experience during your recent stay. We're delighted that you're already looking forward to your next trip and we certainly can't wait to welcome you back. Regards, Arminio More 

San Juan, Puerto Rico
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Great Location- Staff is friendly but are trying to sell too hard an upgrade for the room! Did not like that! Also what bothers me is the excessive USD 100.-- they charge as contingency fee. You get the money back but having blocked your credit for USD 300 (3 nights) is excessive. Rooms are nice and spacious however water pressure... More 

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Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Raphael R, Thank you for taking the time to share your experience with us. While I'm happy to hear that you enjoyed our premier location, top notch service and spacious accommodations; I'm sorry that some aspects of your stay fell below your expectations and I hope these shortfalls don't deter you from staying with us again. Regards, Arminio More 

Elburn, Illinois
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Upon my arrival I was instantly upgraded to "I" Club status. An insider perk I was only too happy to except. This perk entitled us to a cocktail in a private lounge, over looking downtown while the sun was setting and the lights of the city were coming up. We also took advantage to breakfast in the lounge as well,... More 

Was this review helpful? Yes 1
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Daryl K, I'm delighted to hear that you enjoyed your experience in our Club InterContinental Lounge and received great service from our staff. I'm thrilled that you were able to enjoy a cocktail at Bluewater while taking in the beautiful views of Biscayne Bay. I can't wait for you to return so that you can take advantage of all... More 

White Bluff, Tennessee
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This is a beautiful hotel right on Biscayne bay, no beach close, but the water is lovely. You can actually see the cruise ships from the pool deck. Ah, the pool area! So nice, also overlooks the bay. Lots of lounge chairs and if you don't want the sun you can walk over to the middle area where there are... More 

Was this review helpful? Yes
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Melba I, Thank you for sharing your 5-star experience with us. I'm delighted that you enjoyed the beautiful views, pool area, dining options and our central location. It was certainly a pleasure to have had you as our guest and we hope to welcome you again during your next trip to Miami. Regards, Arminio More 

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