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InterContinental Miami

#4 of 112 Hotels in Miami
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100 Chopin Plaza, Miami, FL 33131
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InterContinental Miami
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InterContinental Miami
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3,283 reviews from our community

Traveler rating
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    110
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
1 review
1 of 5 stars Reviewed yesterday NEW

They outsource security on events, expect sub par experience, 1 out 6 elevators are working expect 10 minutes wait and stops on many floors both up and down, water pressure is really low. They call the rooms to solicit business to their spa...if you stay there disconnect your room phones if sleeping late or if on calls! Stay elsewhere!

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Jersey City, New Jersey
1 review
5 of 5 stars Reviewed 2 days ago NEW

All the staff at this hotel were very pleasant and helpful from the luggage handlers, the check in process, housekeeper, restaurant staff, fitness room spa & pool and the desk management. In particular one of the managers, Batu was very helpful and courteous.

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South Plainfield
1 review
4 of 5 stars Reviewed 2 days ago NEW

The entire stay was good, the only problem I had it was the hot water at early morning it was not hot only warm and the thermostat for A/C I can control in room was freezing.Lot of restaurant around, lot of store for shopping.

Review collected in partnership with this hotel

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ATLANTA
Contributor
18 reviews 18 reviews
6 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Arrived on a Friday afternoon to attend Jazz in the Gardens festival. Location, Location, Location…..Perfect! Check - In Process: The gentleman that checked us in displayed excellent customer service skills. He was kind and helpful. Room: Very pleased when we arrived to our room on the 24th floor. The view was absolutely amazing. While unpacking, there was a knock at... More 

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Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear FELICIA W, Thank you for taking the time to share your feedback with us. I'm delighted to hear that you had a nice getaway. I'm happy that you were given a warm welcome and enjoyed everything from our premier location to the well-appointed accommodations, beautiful views and amenities. I do apologize for the shortcomings you describe and I understand... More 

2 reviews
3 of 5 stars Reviewed 2 days ago NEW

Room was very and the housekeeper did an excellent job. Food and Beverage was horrible!!! Order room service and the person answering the phone was great. I order a pizza and a bowl of soup, The soup was ok but the pizza was the worst I've ever had. No call back from room service to verify the order. Went to... More 

Review collected in partnership with this hotel

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Norwich, United Kingdom
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Pleased that I checked other reviews for this hotel and most were correct. Only stayed 3 nights prior to a cruise and very handy for port which is nearby. Also very handy for Bayside a short stroll away. Staff all very helpful and enjoyed club floor for breakfast and evening drinks.

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1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

Great service from day 1. Room wasn't ready and a mix up on my last name from my company, but Ingrid got it taken care of. Her co worker Celinda helped entertain with fun banter, they were awesome. Beds were very comfy, showers were fantastic. I want that shower in my house! Bar staff Erika and Matthew took great care... More 

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San Francisco
Contributor
12 reviews 12 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband attended a conference at this hotel and I was lucky enough to tag along. This hotel is beautiful and the service and location are superb. Rooms are very well-appointed. What stands out, however, is the kindness of the staff; one in particular really struck me: Aris Vasquez! I tried to order lunch after the kitchen at the pool... More 

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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW

My bestie and I chose this hotel for distance of all our activities, view of the bay and downtown area, and the service that only Intercontinental provides! Valet service was on time for each call, check in and check out less than 15 min, I recommend this hotel for anyone who will be attending jazz in the gardens festivities yearly.

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Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear JulianaSP123, Thank you for taking the time to share your feedback with us. It is such a pleasure to know that you had a great experience during your recent conference and I truly appreciate your accolades to our staff for their service. It was such a pleasure to have had you as our guest and we hope to welcome... More 

New York City, New York
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Escaping from the arctic north east for a few days, I was simply blown away by the warmth of the welcome at this hotel. It had been years since I had been there, and it really felt like coming home. I wasn't expecting that and it was just lovely. The hotel not only looks great - some really amazing and... More 

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Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear KSinNY, It is such a pleasure to hear that you were given a warm welcome and 5-star experience. I'm thrilled that we exceeded your expectations and offered you a memorable stay complete with top of the line service. I truly appreciate your wonderful remarks and recommendations and I'll be sure to share your kind words with our team &... More 

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