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InterContinental Miami

#4 of 110 Hotels in Miami
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100 Chopin Plaza, Miami, FL 33131
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InterContinental Miami
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InterContinental Miami
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3,327 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Nicolas, Aruba
Contributor
13 reviews 13 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We, my 6-year old son enjoyed our stay at Intercontinental downtown Miami. Our room , service, amenities and everything else was excellent. Would come back. This is my home away from home. Thank you guys for the good job and the excellent service provided.

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London
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed here for 6 nights at the end of November and had a fantastic time. The room was large, modern and comfortable as expected. The shower/taps are set up to be environmentally friendly so if that soft trickle frustrates you then call the front desk - they'll send up a chap to switch out the nozzles for normal ones... More 

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1 review
4 of 5 stars Reviewed yesterday NEW via mobile

Staying at the Intercontintental was a pleasant experience. I enjoyed the energy of the staff. Wanted to give special thanks to Pier at the front desk, checking in was quick and his personality is awesome. The rooms are comfortable and the beds! (Think of laying on a cloud). The staff I encountered had warm personalities. All in all I had... More 

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Toronto, Canada
Senior Contributor
46 reviews 46 reviews
29 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is a huge hotel in a priceless location between the bay and the city center. In many years of conference travel, I have rarely if ever experienced a hotel that accommodated and supported large numbers of participants as well. Huge numbers, sizes, and shapes of meeting, feeding, and greeting rooms easy to get to and around. The personnel were... More 

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Roanoke, Virginia
1 review
4 of 5 stars Reviewed 2 days ago NEW

The customer service at the entrance was awful. But thanks to two of the most generous down to earth employees who helped resolve the room issue. Special thanks to Flavia and Piton Bellman they were very professional and helpful with all the issue at the hotel. I certainly would be back again just because of the two of them showing... More 

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Petaluma, California
Top Contributor
74 reviews 74 reviews
34 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

I am here for a work meeting. This hotel is used to business travelers. Everything is great -- EXCEPT for the ridiculously L-O-N-G wait for the elevators. If your room is on the 26th floor you may get there more quickly taking the stairs. Good exercise, right? Seriously, plan on 15 minutes extra to get from the upper floors to... More 

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Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear WilliamTheSilent, I'm so happy that you are enjoying your stay. I must apologize for the inconveniences you've experienced as a result of the elevators. In April of last year we did begin an 18-month long renovation to enhance our elevator system. During your stay, there were some elevators out of service and I'm sorry for the wait that resulted.... More 

Kokomo, Indiana
1 review
5 of 5 stars Reviewed 5 days ago NEW

My wife and I thoroughly enjoyed the service at this hotel, including the car valet service! Some of the people we'd like to personally thank are Adolfo M., Jhon & the manager, they were all exceptional! They always greeted us with Mr. and Mrs. and promptly got our car daily!

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Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Matthew B, Thank you for sharing your feedback with us. I'm delighted that you and your wife enjoyed your stay and felt that you received great service from all of our colleagues! This is something that we take great pride in and our team will be thrilled to know that their hospitality doesn't go unnoticed. It was a pleasure... More 

c
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was a lovely spacious hotel with very friendly staff and 1st class service. The room was large and had fabulous views over the bay. We stayed 1 night before our cruise. So close to the cruise terminal that we could see our ship. The roll in shower room was very large and would have been perfect if the shower... More 

Was this review helpful? Yes 1
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear dis g, Thank you for taking the time to share your feedback with us. It is such a pleasure to know that you had a 5-star stay and we truly appreciate your wonderful recommendations. I will share your comments regarding the shower chair with our team to ensure future guests aren't inconvenienced by this. It was a pleasure to... More 

2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

We stayed in this hotel for four days prior to cruise. The rooms were gorgeous and staff very friendly! Hotel cleanliness needs to be addressed. We were on the 16th floor and the carpets were not hoovered in the corridors the entire time we were there. Our own room was not turned down daily and after two days I had... More 

Was this review helpful? Yes 1
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Catherine M, Thank you for taking the time to share your feedback with us. I'm happy to hear that you enjoyed the well-appointed accommodations and service you received from our staff. On the other hand, I do apologize for the shortcomings you describe. I'm sorry that you were disappointed with the cleanliness of our facilities and I will be... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Checked into Miami IC Friday 4/10 to relax a bit prior to a seven day cruise with 4 children. Couldn't have been more pleased. We had a bit of a snafu with the rental car, and Mr. Adolfo Munoz jumped in and saved the day. Great hotel, great staff!!

Was this review helpful? Yes 1
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear jameshalloran, Thank you for taking the time to share your feedback with us. I'm so happy to hear that we offered you a great pre-cruise stay complete with 5-star service from our staff. I appreciate your accolades to Adolofo who was able to make your stay memorable and we hope to have the pleasure of welcoming you back soon.... More 

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