Stayed here for 5 nights on business. Like a pp said, the reception staff were great, polite and courteous. The front of house managers, Alejandro and Marlene were outstanding, and dealt with some really difficult situations with grace and calm. Nothing fazed them! I had a great room on the 24th floor with amazing views over the bay, my colleagues'... More

Just came back from a little fun in the sun and I must say that the InterContinental Miami is top notch! The service was amazing (from Joey and Natalia at the Indigo Bar to Leo in Guest Services to the wonderful Valet team, etc.) and there was nothing that they could not do. We really appreciated their eagerness and care.... More

The service received by the bellman, waitresses in the restaurant and front desk were superb. Friendly, patient, resourceful is what we all desire, but sometimes do not get. Special mention needs to be made of Katherine Jaima, who is one of the hotel's receptionist. Katherine was extremely polite, patient and resourceful as she dealt with a unique situation for our... More

Traveled to Miami with my friends and we got a very good deal for this hotel because one of us is a priority club member. Located right in downtown, beautiful building, excellent service, gorgeous view out of the room. What else do you need in the hotel! Loved the front desk people! When at midnight we wanted lemons for our... More

I am from New York and I went down to miami on vacation. I stay at the intercontinental and I had a blast. The hotel had the ambient i was looking for. The services from the staff was excellent and the concierge always point me in the right direction for all the great events in miami. This is a hotel... More

I stayed here for business last week; staff at the hotel was very friendly and helpful. Excellent location because its right across the street from a metro-mover stop (which is free) , and is within minutes from the beach (metromover does not go there-its for a small downtown area). Room and bathroom were clean and I would definitely stay here... More

At check in told there was a $3 tip per day for the maid (isn't it up to me to tip?) the water pressure in the bathroom is horrible. Internet ($11-17 per day) didn't work on my laptop had to pay $7 to print a ticket in the business center. Not a bad place to stay if you are on... More

A good business hotel. Quick stay for a work conference. Stayed in one king room with city view. Very nice, spacious room and quiet. Clean. Very comfy bed. Food was also fine/good. Didn't use the gym, but there is a small pool on a rooftop, near an even smaller cafe. Starbucks in lobby but it was very crowded in the... More

I am from Miami, but for mother’s day I decide to stay at hotel to make a surprise for my wife and was one the best weekend ever with my family. Everything was perfect, Location, hotel ambient, staff( in special for the concierge guys, because they helped me to my dreams come through) and the brunch on Sunday for mother’s... More