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Conrad Miami

#10 of 111 Hotels in Miami
Certificate of Excellence
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Espirito Santo Plaza, 1395 Brickell Avenue, Miami, FL 33131
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Conrad Miami
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Conrad Miami
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1,177 reviews from our community

Traveler rating
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    358
    119
    51
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

My best friend got married here and it was just perfect! The view was absolutely incredible and made for some beautiful pictures. The staff was great and very accommodating. My boyfriend has a seafood allergy and they didn't allow seafood near him and they even brought him a special meal. It was great and we will be staying there in... More 

Was this review helpful? Yes 1
Gill, Massachusetts
Contributor
15 reviews 15 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

The Conrad Miami is a great place to stay downtown. The hotel is modern and clean. Service is really top notch, staff members were always welcoming and offered water bottles whenever you returned from time away. As other reviews mentioned the elevator set up it a bit odd. The lobby is on the 25th floor, and most rooms are below... More 

Was this review helpful? Yes 2
Alexandria, Virginia
Top Contributor
129 reviews 129 reviews
40 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was my second stay at the Conrad Miami and will always be my first choice when traveling to Miami. Check-in with Elenore (from Paris) was amazing. She was so friendly and helpful! She did everything possible to assist me and my 3 friends. Elenore is a model example of someone who offers excellent customer service by simply being friendly.... More 

Was this review helpful? Yes 2
Hallandale, United States
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was a wonderful weekend stay. The room was just as advertised and having the lobby on the 25th floor is a brilliant design. View is spectacular and puts you in a very relaxed mindset. Everyone should experience this. Several nice restaurants close as well as wonderful shopping. Beach is a few miles so expect to take a cab or... More 

Review collected in partnership with Conrad Hotels & Resorts

Was this review helpful? Yes 4
StephaneMercierGM, General Manager at Conrad Miami, responded to this review

Dear Robert D , Thank you for your "royal" review. I am absolutely thrilled that your Conrad experience was such a delight. We will look forward to your return visit. If there is anything I could do to help with your future reservations, please do not hesitate to ask. Thank you for satisfaction. More 

Top Contributor
55 reviews 55 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Yesterday went to a Meeting-dinner, an activity from UM. The room, reception and dinner were excellent. This is not the first time I have a similar experience in this hotel. The event was supervised by Abraham Sedeno, Banquet Captain. He is into every detail and probably the main reason for a good event. Also parking service and reception were very... More 

Was this review helpful? Yes 4
StephaneMercierGM, General Manager at Conrad Miami, responded to this review

Dear Alfredoman1, Thank you for your review and the 5 star service & room mention. Conrad Miami excels with a team that provides flawless, timely and responsive service. I was happy to know that we succeeded during your stay, if your travels bring you back to Miami, we will look forward to your return visit. If there is anything I... More 

Redding, Connecticut
Senior Contributor
38 reviews 38 reviews
25 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Lovely hotel....quick visit...but I know it's a lovely hotel. Great service (elevators are a bit tricky...off/on...off/on)...but no big deal. If you need to be in the business area of Miami....great place to stay!

Was this review helpful? Yes 4
StephaneMercierGM, General Manager at Conrad Miami, responded to this review

Dear elmjr525, Thank you for your stay and thank you for taking the time to review our hotel. I am happy to know that you were able to walk the surrounding neighborhood of Brickell, otherwise known as the Financial District of Miami. We are ground central to some of the top firms and restaurants in town. If your travels bring... More 

Sydney, Australia
Top Contributor
54 reviews 54 reviews
24 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

We arrived by midday at the Conrad and had to wait for a room. There seemed to be an issue with lots of people not getting their rooms. We finally got a room by 6pm - very poor service for a Diamond member. Not a great room, very near the elevator, which mad a noise all night, so I could... More 

Was this review helpful? Yes 4
StephaneMercierGM, General Manager at Conrad Miami, responded to this review

Dear Kayjay1964, Thank you for your stay at the Conrad Miami and thank you for taking the time to review our hotel. I want to personally apologize for not meeting your expectations on this occasion. Please know that your comments help us maintain the high standards our guests have come to expect of us. As a HHonors Diamond member, we... More 

Tampa, United States
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Great Business Meeting Experience Overall great experience for a business meeting. Conference and hotel stay experiences were both excellent. Meeting room was well set up and hotel staff was very helpful. Hotel room was small but well set up for a business traveler.

Review collected in partnership with Conrad Hotels & Resorts

Was this review helpful? Yes 4
StephaneMercierGM, General Manager at Conrad Miami, responded to this review

Dear David S, Thank you for your stay and thank you for taking the time to review our hotel. I was very pleased to read that we exceeded your expectations during your recent meeting. Our teams are committed to providing a personalized experience for all our business guests and I am proud to know that we hit all the right... More 

Uzwil, Switzerland
Top Contributor
68 reviews 68 reviews
23 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 1 week ago

I got a room on the 27th floor with awesome view. The room was very large, balcony, living room with bar and kitchenette. Big Fridge with ice machine integrated! A large TV flat screen and high speed WiFi is standard. Nice pool area in the neighbourhood building and professional gym. The lobby is on the 25th floor. At the lobby... More 

Was this review helpful? Yes 3
StephaneMercierGM, General Manager at Conrad Miami, responded to this review

Dear Roger G, Thank you for your amazing review, I am very pleased to know that our restaurant, Atrio, was able to accommodate your dining needs. If your travels bring you back to Miami, we will look forward to your return visit. If there is anything I could do to help with your future reservation, please do not hesitate to... More 

Calgary
Senior Contributor
43 reviews 43 reviews
23 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 1 week ago

We were taking a Caribbean cruise for our 41st wedding anniversary and we decided to use loyalty points for a pre-cruise hotel stay in Miami. In December 2015, rooms in the Conrad Miami were available to book from the loyalty program website. We booked a Deluxe Bay room with Queen bed. I understand that some hotels don't give the same... More 

Was this review helpful? Yes 4
StephaneMercierGM, General Manager at Conrad Miami, responded to this review

Dear One_Canadian Thank you for your "royal" review. I am absolutely thrilled that your Conrad experience was such a delight. We will look forward to your return visit. If there is anything I could do to help with your future reservations, please do not hesitate to ask. Thank you for sharing your satisfaction. More 

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