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Mandarin Oriental, Miami

#5 of 120 Hotels in Miami
Certificate of Excellence
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500 Brickell Key Drive, Miami, FL 33131
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1 room 1 adult
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Mandarin Oriental, Miami
Mandarin Oriental, Miami
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1,820 Reviews from our TripAdvisor Community

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There are newer reviews for Mandarin Oriental, Miami
See the most recent reviews
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed August 19, 2012 via mobile

We stayed 3 nights and ut was wonderful. As many said before the view is great, the service excelent and the room is incredible. We did not intend to use the pool so were not affected by the maintenance. Great option!!

Helpful?
Thank Maupol
london
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed August 18, 2012

After seven nights at south beach and key west we decided to sample a little luxury for the last three nights. I was recommended to the mandarin oriental by a friend and he was spot on by saying' You'll love it, its sheer class'. The quality of the hotel and rooms, facilities are depicted in the photos and it is... More 

Helpful?
Thank carrington1818
Milano
Level Contributor
301 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 211 helpful votes
5 of 5 stars Reviewed August 12, 2012 via mobile

We decided to saty there in order not to be in the crowd of Miami Beach: and it was a wise choice. Hoetl is located on a small island in Miami downtown and it has its private beach: and it is a real nice one. It has a great gym and a very good breakfast with an incredible choice. Rooms... More 

Helpful?
Thank Principissimo
San Francisco, California
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 9, 2012 via mobile

Great sushi restaurant and good facilities. Service was very good. Room was large and the views were great. Gym equipment was high quality and very well kept. The only issue was checkin out late was a real hassle. A good value premium hotel.

Helpful?
1 Thank mikeparsons
Miami, Florida
Level Contributor
105 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed August 8, 2012

My stay at the Mandarin was lovely. The room was spacious and I had a balcony with a gorgeous view of Biscayne Bay. The front desk staff did everything in their power to be informative, friendly, and professional. I highly recommend anyone stay here. The gym had lots of equipment and plenty of towels, water, and fruit. The hotel even... More 

Helpful?
2 Thank Yoyoforever
London, UK
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed August 5, 2012

Checked in here at 10am after an overnight flight from Los Angeles and they kindly found us a room to check into straight away. Carlos at the desk also gave us a complimentary upgrade as we were on honeymoon. Lovely room, great balcony overlooking the ocean. Staff were lovely, really helpful. The pool was great, a little small but still... More 

Helpful?
2 Thank minor
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 31, 2012

This hotel was so fabulous, we cannot find one thing that we did not like. First, we stayed here to attend a baseball game, just a short taxi ride. It was so wonderul we extened our stay. The hotel staff could not have been more warm and caring. Since we were celebrating a birthday, they went way out to make... More 

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2 Thank MauiLani
Weymouth, Massachusetts
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed July 29, 2012

Amazing! The spectacular views of this hotel, combined with the amazing private beach & pool, make this hotel simply like no other! I stayed at this hotel for 3 nights to celebrate my birthday - and, loved it. I can honestly say, from all the other places I have visited... this is the only place that I have felt sad... More 

Helpful?
1 Thank Ers22
Colleyville, Texas
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 28, 2012

My husband and I recently stayed at the Mandarin for 3 nights. We arrived early afternoon to find that our room (deluxe bay view) was not ready for check in. We were offered a complimentary lunch and drinks at the on site restaurant, Cafe Sanbal. Many comparable hotels do not do this so we were immediately impressed with the service... More 

Helpful?
Thank JanaLyons
Europe
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed July 25, 2012

Stayed last week with my family - Cafe Sanbal excellent for breakfast - Rooms appeared to be a little tired (furniture had damage to it ) Staff friendly but expect tips eg on arrival and every time you get in a taxi or car - which I guess is normal but it was slightly insincere with everyone saying 'Have a... More 

Helpful?
1 Thank SleepyEurope
MOResponse, General Manager at Mandarin Oriental, Miami, responded to this review

Dear Guest, Thank you for your recent review of Mandarin Oriental, Miami on Trip Advisor. Your constructive comments are very important to us. I sincerely apologize that the overall quality of your stay was disappointing. I will address the lapses in service you encountered with our staff. I regret that we did not provide the level of service expected and... More 

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