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Mandarin Oriental, Miami

#4 of 112 Hotels in Miami
Certificate of Excellence
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500 Brickell Key Drive, Miami, FL 33131
Best prices for: 1 room 1 guest
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Mandarin Oriental, Miami
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Mandarin Oriental, Miami
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1,452 reviews from our community

Traveler rating
    966
    287
    110
    47
    42
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213
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317
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (237)
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There are newer reviews for Mandarin Oriental, Miami
See the most recent reviews
Cincinnati, Ohio
Top Contributor
167 reviews 167 reviews
66 hotel reviews
115 helpful votes 115 helpful votes
5 of 5 stars Reviewed June 1, 2009

This was our first Mandarin Oriental stay and it was amazing – everything... the lobby, the restaurants, the service, the rooms. We stayed one night here after a cruise, the last night of our trip in celebration of 5 years together and I let the hotel know that in advance. We were just getting off a cruise, so we went... More 

Was this review helpful? Yes 1
Shanghai, China
Top Contributor
76 reviews 76 reviews
70 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed May 30, 2009

I have stayed at this hotel a few times over the last 6 months. Without doubt a very comfortable, beautifully appointed hotel - just what you'd expect from a brand like the Mandarin Oriental. Its location on Brickell Key gives it great views in every direction, the water and the high rise skyline of the CBD. However, its location is... More 

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Allemans-du-Dropt, France
Top Contributor
160 reviews 160 reviews
13 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed May 19, 2009

Mandarin Oriental Hotel, Miami, Florida I have just had the pleasure of staying in the Mandarin Oriental hotel in Miami. This is part of the worldwide chain that prides themselves on their level of quality and service. On the basis of my visit I can say they are justified in their reputation. The rooms are excellent, plenty of space, comfortable... More 

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New York City, New York
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed May 18, 2009

This won't be a complete review because we did not really experience this hotel service or food wise. We booked the Mandarin in Miami based on great reviews but were disappointed when we got there and, while waiting for our room to be ready, checked out the pool area. It's very disappointing. For a luxury hotel, the pool/"beach" area looked... More 

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Baltimore Maryland
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 9, 2009

We stayed at the hotel for four nights during a recent visit to Miami. The service was great and the location was perfect. A short ride to South Beach. Best place to stay for a lovely weekend.

Was this review helpful? Yes 1
new york
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 8, 2009

The hotel is beautiful, the rooms are very well appointed, and the staff is very helpful. But, the Spa is a Scam. I made an appointment for a facial, and after arriving was told that the services that I had arranged for could only be had if I paid for a significant upgrade in price -- despite the written descriptions... More 

Was this review helpful? Yes 1
MiamiBest, Manager at Mandarin Oriental, Miami, responded to this review

Thank you for your recent review of The Spa at Mandarin Oriental, Miami on Trip Advisor. We sincerely apologize for your disappointing expereince in our Spa which is definitely not up to the levels of service we strive to provide to all our guests and garnered the Mobil Five Star Award. Your comments are very important to us in addressing... More 

Miami Florida
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 17, 2009

I just returned from a four night trip to the MO Miami. I loved absolutely everything especially how they referred to me by name. I had the dynasty suite and loved everything in the room... The only thing I was displeased with was the pool and Oasis beach club service. It seemed to be very slow. I love how they... More 

Was this review helpful? Yes 3
Orlando
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 10, 2009

Beautiful hotel. Modern, great spa with awesome treatment rooms.

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Boston
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
166 helpful votes 166 helpful votes
5 of 5 stars Reviewed March 29, 2009

When my husband and I mentioned to my father that we were planning to stay at The Mandarin Oriental he assured us we'd have a lovely stay and said "Mandarin Oriental really knows how to run a hotel!" We couldn't agree more. From the moment we pulled into the driveway to the moment we left -- our stay was as... More 

Was this review helpful? Yes 5
NYC
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 29, 2009

My boyfriend and I take a sweet random weekend get-away to Miami for particular no reason. He decides to go out with friends, I decide to stay in. I go downstairs to the small beach pool area to the small sand area. I am by myself, not a lot people down there. A staff member comes to me, and ask... More 

Was this review helpful? Yes 1
MiamiBest, Manager at Mandarin Oriental, Miami, responded to this review

Thank you for your recent review of Mandarin Oriental, Miami on Trip Advisor. We appreciate you taking the time out of your busy schedule to let us know about your stay. I sincerely apologize that your experience was not completely enjoyable due to the incident in the beach area. The beach is for the enjoyment of our hotel guests only,... More 

Hotel Review Summarization

What travelers say

  • South beach(11)
  • Pool area(7)
  • Very nice(5)
  • Cafe sambal(4)
  • Rooms are spacious(3)
Questions? Get answers from hotel staff and past guests. Ask a question

1,221 photos of this hotel

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Room/suite (121)
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Pool/beach area (89)
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Hotel & grounds (116)
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Dining (28)
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View from room (93)
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Bathroom (53)
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Family/play areas (1)
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Business center/function rooms (1)
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Other (106)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (88)
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Beach (38)
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Biscayne Suite (90)
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Deluxe Skyline Room (65)
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Dinasty Suite (94)
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Infinity Edge Pool (43)
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Restaurants and Bars (116)
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The Hotel (51)

Management photos: Courtesy of the property manager

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Hotel & grounds (7)
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Pool/beach area (5)
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Dining (3)
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Room/suite (4)
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Business center/function rooms (1)
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Bathroom (2)
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View from room (1)
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Other (5)
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