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Mandarin Oriental, Miami

#4 of 112 Hotels in Miami
Certificate of Excellence
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500 Brickell Key Drive, Miami, FL 33131
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Mandarin Oriental, Miami
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Mandarin Oriental, Miami
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1,452 reviews from our community

Traveler rating
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    287
    110
    47
    42
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213
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Mandarin Oriental, Miami
See the most recent reviews
Great Neck, New York
Senior Contributor
27 reviews 27 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 12, 2012

My husband and I stayed at the Mandarin Oriental in Miami for the first time and it was truly memorable. The front desk representative literally walked us up to our room to show us the amenities - we were truly impressed with their service from the get go! The hotel pool and private beach are beautiful and we were made... More 

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New York City, New York
Top Contributor
160 reviews 160 reviews
34 hotel reviews
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed June 12, 2012

Lovely hotel with excellent service and delicious and healthy food. While the hotel is water front, there was no beach, which was disappointing.

Was this review helpful? Yes 1
Management response:

Dear Guest, Thank you for your recent review of Mandarin Oriental, Miami on Trip Advisor. Your constructive comments are very important to us. I am delighted to learn that overall you had an enjoyable visit. I apologize that your visit did not completely meet your expectations due to our beach. Our private beach is not promoted as one for swimming... More 

Tampa, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 10, 2012

We only stayed one night but it was memorable. Fabulous decor, clear and the staff is exceptionnally courteous and professional. I do recommend... and I'm picky. To be improved: the pool needs resurfacing but it may be in the plans since everything else is impeccable.

Was this review helpful? Yes 1
Florida
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 31, 2012

This is one of our favorite hotels in the US. We frequent this property when my spouse & I want to just "get away" from it all! The property is breathtaking and the service can't be beat! The food preparation, display, and taste are fabulous. My favoriate spot is the man-made beach. I highly recommend this hotel to couples, business... More 

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Mexico City, Mexico
Contributor
18 reviews 18 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 25, 2012

The hotel service is incredible,the food at the hotels restaurants as well as room service is exquisite and the SPA has one of the best massages and facials

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Miami, Florida
Senior Contributor
31 reviews 31 reviews
29 hotel reviews
178 helpful votes 178 helpful votes
5 of 5 stars Reviewed May 22, 2012

The ideal hotel for the Miami visit. The rooms are increible, modern, very comfortable. The hotel ambience is amazing, from the decorations to the aromas. The spa is world class, as is the gym, restaurants and views from anywhere. Highly recomendable for business (close to Brickell Avenue), families, and couples. This hotel truly deserves its 5 stars. And the staff... More 

Was this review helpful? Yes 4
Sydney, Australia
Top Contributor
247 reviews 247 reviews
151 hotel reviews
310 helpful votes 310 helpful votes
2 of 5 stars Reviewed May 22, 2012

This hotel has beautiful rooms with expansive views but it is a neither here nor there location. I Would far prefer the madness of the Miami Beach area as a tourist and probably a more central downtown location if on business. One of the problems with the location is that there is very little around it and hence very few... More 

Was this review helpful? Yes 3
MOResponse, General Manager at Mandarin Oriental, Miami, responded to this review

Dear Guest, Thank you for your recent review of Mandarin Oriental, Miami on Trip Advisor. We apologize that your visit did not fully meet your expectations as we strive to ensure all our guests have a genuinely delightful experience. Our city resort is located on the island of Brickell Key with easy access to Miami’s downtown commercial districts, South Beach,... More 

Los Angeles, California
Top Contributor
109 reviews 109 reviews
23 hotel reviews
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed May 21, 2012

1) The air conditioning unit makes a loud clicking noise. 2) The iron was so old it dropped flecks of rust on my clothing. 3) Shoes put out to be polished were only returned after 2 requests, making me late for a meeting 4) Water splash guards in the shower are mis-aligned, and resulted in room floor flooding. 5) Spa... More 

Was this review helpful? Yes 1
MOResponse, General Manager at Mandarin Oriental, Miami, responded to this review

Dear Valued Guest, Thank you for taking the time to write about your recent stay at Mandarin Oriental, Miami on Trip Advisor. I sincerely apologize for the disappointing experience you encountered during your recent stay. We strive to exceed our guests’ expectations and in this case, clearly fell short. Please be assured we will address the issues experienced to ensure... More 

Phoenix, Arizona
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed May 20, 2012

I've never experienced such rude service in my life....The hotel room is not that impressive, just ordinary...The only benefit of this hotel is the boutique Shanghai Tang in the Lobby. Only 3 locations in the USA.

Was this review helpful? Yes 3
MOResponse, General Manager at Mandarin Oriental, Miami, responded to this review

Dear Valued Guest, Thank you for your recent review on Trip Advisor. Your constructive comments are very important to us. I sincerely apologize for the rudeness you encountered during your recent stay. We do not tolerate this type of behavior from our employees and will address this incident and take corrective measures to be sure it is not repeated. We... More 

New Haven, CT
Contributor
12 reviews 12 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 20, 2012

This hotel is best as anevents site--like a wedding or business meeting. It is very zen with incense burning in the lobby. It is also quiet and does not have much of a cocktail scene. The pool area is tiny and the "beach" is man-made ( no swimming here). It also does not have much to offer within walking distance.... More 

Was this review helpful? Yes
MOResponse, General Manager at Mandarin Oriental, Miami, responded to this review

Dear Valued Guest, Thank you for your recent review of Mandarin Oriental, Miami on Trip Advisor. We apologize that your visit did not fully meet your expectations as we strive to ensure all our guests have a genuinely delightful experience. Our city resort is located on the island of Brickell Key with easy access to Miami’s downtown commercial districts, South... More 

Hotel Review Summarization

What travelers say

  • South beach(11)
  • Pool area(7)
  • Very nice(5)
  • Cafe sambal(4)
  • Rooms are spacious(3)
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1,221 photos of this hotel

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Biscayne Suite (90)
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Deluxe Skyline Room (65)
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Dinasty Suite (94)
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Infinity Edge Pool (43)
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Bathroom (2)
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