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Mandarin Oriental, Miami

5.0 of 5
500 Brickell Key Drive, Miami, FL 33131 (Downtown)
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Mandarin Oriental, Miami
Ranked #8 of 130 hotels in Miami
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809 reviews from our community

Traveler rating
    516
    165
    65
    32
    31
See reviews for
Families
102
 
Couples
309
 
Solo
54
 
Business
164
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
There are newer reviews for Mandarin Oriental, Miami
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Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 29, 2013

We chose this hotel in order to avoid the craziness of South Beach over Memorial Day weekend and it was the perfect choice. From the moment that we arrived until we checked out the service was impeccable. Every request was greeted with a smiling face and a willingness to assist. The hotel was quiet (although in the path of the... More

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London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 29, 2013

Checked in for a few nights, but checked out after 1! Cupboard (wardrobe) in room had a funny old food smell. Instead of moving us, they tried to clean it and put an air fresher in. Most disappointing for a Mandarin chain! Location average and room nowhere near as good as other properties. Overall, very disappointing!

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MOResponse, General Manager at Mandarin Oriental, Miami, responded to this review
June 13, 2013

Dear Valued Guest, Thank you for your recent review of Mandarin Oriental, Miami on Trip Advisor. Your comments are important to us. I sincerely apologize that the experience you had at the hotel was not up to the standards we strive to provide to all our guests. I will address the deficiency in service that you encountered by our staff... More

Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 28, 2013

This hotel was supposed to be a fabulous experience. Well, in my opinion it failed the test. The public rooms were well appointed and the guest rooms were really lovely, but the service was less than stellar and the employees were not particularly pleasant. I will not stay there again.

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MOResponse, General Manager at Mandarin Oriental, Miami, responded to this review
June 13, 2013

Dear Guest, Thank you for your recent review of Mandarin Oriental, Miami on Trip Advisor. Your constructive comments are very important to us. I sincerely apologize that the overall quality of your stay was disappointing. I will address the lapses in service you encountered with our staff. I regret that we did not provide the level of service we strive... More

New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 27, 2013

This is my favorite hotel/spa in the world, hands-down, and an easy trip from New York when looking for a short getaway. The thing that distinguishes this place for me from everywhere else is that the whole place smells like a spa and the customer service is unparalleled. I've stayed at other hotels in Miami and a night or two... More

Was this review helpful? Yes 1
London, England, United Kingdom
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 26, 2013

I was there yesterday. Went in to buy a shirt at the Shanghai Tang store in the lobby and decided to have a drink by the bar luckily running into a friend. The pool bar is a very average looking place with a great view. The service, there, however makes the place welcoming and encouraging to stay. The same cannot... More

Was this review helpful? Yes 1
New York City, New York
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
Reviews in 13 cities Reviews in 13 cities
60 helpful votes 60 helpful votes
1 of 5 stars Reviewed May 25, 2013 via mobile

Booked through Expedia. Room was unclean. There was dried semen on the bed and bedside lamp, bird feces on the terrace chair, and dark stains on carpet. Complained and were moved to a guest room while they got a new room ready. To our dismay, new room was same category (not better). Talked to manager who called me a liar.... More

Was this review helpful? Yes 2
MOResponse, General Manager at Mandarin Oriental, Miami, responded to this review
June 13, 2013

Dear Guest, Thank you for your review of Mandarin Oriental, Miami on Trip Advisor. I personally apologize for the disappointing experience you had during your recent stay. This is definitely not up to the standards of service we strive to achieve every day. I would like to turn around the unfortunate turn of events you experienced and ask that you... More

Suresnes, France
Top Contributor
116 reviews 116 reviews
112 hotel reviews
Reviews in 90 cities Reviews in 90 cities
550 helpful votes 550 helpful votes
5 of 5 stars Reviewed May 24, 2013

We booked here for the last night of our 8-nuight Florida vacation. We had high expectations, and a fresh comparison to be made with Four Seasons Miami, where we had stayed just one week before. BOOKING there was easy on their web site, although the rates went up and down with yield management. We booked a Bay View Deluxe Room... More

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Miami, Florida
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 23, 2013

My family and I stayed here 2 nights as a stay-cation. We needed a little break and didn't want to stray far from home. This hotel is quite unique for Miami, first the Asian style and then it's location. Located on Brickell Key, it's a residential island, across a bridge from the Financial Center of Miami. The rooms enjoy nice... More

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See 3 more reviews by leftyonkey for Miami
Gibraltar
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 23, 2013

We originally booked a Hotel on South Beach for our stay in Miami, but quickly realised its really not a great area if you're on a family trip with small kids. We decided to move to the quieter Bay area and found this hotel. We had an absolutely fantastic stay! The booking and check in process was quick and efficient,... More

Was this review helpful? Yes 1
Mexico City, Mexico
Top Contributor
54 reviews 54 reviews
49 hotel reviews
Reviews in 29 cities Reviews in 29 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed May 22, 2013

I returned once again to a tranquility of zen. Miami is a crazy city, but I always stay here due to the peacefulness, service and calming zen atmosphere. The service Claudio provides in Azul is amazing. He is an asset and I've been coming to this MO for years and am glad to see him on my returns. I once... More

Was this review helpful? Yes 1
See 3 more reviews by Ashton B for Miami
 
 
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Hotel Summarization (Beta)

What travelers say

  • South beach(22)
  • Pool area(17)
  • Very nice(10)
  • Star hotel(8)
  • Cafe sambal(5)
  • Room service(3)
  • Rooms are spacious(3)
  • Lounge chair(3)

Additional Information about Mandarin Oriental, Miami

Address: 500 Brickell Key Drive, Miami, FL 33131
Phone Number:
Region: United States > Florida > Miami > Downtown
Amenities:
Bar/Lounge Beach Business Center Fitness Center Kids Activities Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotels in Miami
#5 Romantic Hotels in Miami
#6 Business Hotels in Miami
#13 Family Hotels in Miami
Price Range: $$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
The Forbes Five-Star, AAA Five Diamond city resort, Mandarin Oriental, Miami is situated on a prime waterfront site featuring unobstructed views of Biscayne Bay and the Miami downtown skyline. The waterfront property features 326 spacious rooms with 31 suites. ... more   less 
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Also Known As:
Mandarin Oriental, Miami Hotel
Mandarin Oriental, Miami Hotel Miami
Mandarin Oriental Hotel Miami
Mandarin Oriental Miami
Mandarin Miami
Miami Mandarin Oriental
Miami Mandarin

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Mandarin Oriental, Miami
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