Checked in for a few nights, but checked out after 1! Cupboard (wardrobe) in room had a funny old food smell. Instead of moving us, they tried to clean it and put an air fresher in. Most disappointing for a Mandarin chain! Location average and room nowhere near as good as other properties. Overall, very disappointing!

This hotel was supposed to be a fabulous experience. Well, in my opinion it failed the test. The public rooms were well appointed and the guest rooms were really lovely, but the service was less than stellar and the employees were not particularly pleasant. I will not stay there again.

This is my favorite hotel/spa in the world, hands-down, and an easy trip from New York when looking for a short getaway. The thing that distinguishes this place for me from everywhere else is that the whole place smells like a spa and the customer service is unparalleled. I've stayed at other hotels in Miami and a night or two... More

I was there yesterday. Went in to buy a shirt at the Shanghai Tang store in the lobby and decided to have a drink by the bar luckily running into a friend. The pool bar is a very average looking place with a great view. The service, there, however makes the place welcoming and encouraging to stay. The same cannot... More

Booked through Expedia. Room was unclean. There was dried semen on the bed and bedside lamp, bird feces on the terrace chair, and dark stains on carpet. Complained and were moved to a guest room while they got a new room ready. To our dismay, new room was same category (not better). Talked to manager who called me a liar.... More

We booked here for the last night of our 8-nuight Florida vacation. We had high expectations, and a fresh comparison to be made with Four Seasons Miami, where we had stayed just one week before. BOOKING there was easy on their web site, although the rates went up and down with yield management. We booked a Bay View Deluxe Room... More

My family and I stayed here 2 nights as a stay-cation. We needed a little break and didn't want to stray far from home. This hotel is quite unique for Miami, first the Asian style and then it's location. Located on Brickell Key, it's a residential island, across a bridge from the Financial Center of Miami. The rooms enjoy nice... More

We originally booked a Hotel on South Beach for our stay in Miami, but quickly realised its really not a great area if you're on a family trip with small kids. We decided to move to the quieter Bay area and found this hotel. We had an absolutely fantastic stay! The booking and check in process was quick and efficient,... More

I returned once again to a tranquility of zen. Miami is a crazy city, but I always stay here due to the peacefulness, service and calming zen atmosphere. The service Claudio provides in Azul is amazing. He is an asset and I've been coming to this MO for years and am glad to see him on my returns. I once... More