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Mandarin Oriental, Miami

#4 of 110 Hotels in Miami
Certificate of Excellence
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500 Brickell Key Drive, Miami, FL 33131
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What travelers say:
South beach
(11)
Pool area
(9)
Very nice
(7)
Mandarin Oriental, Miami
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Mandarin Oriental, Miami
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1,397 reviews from our community

Traveler rating
    925
    278
    106
    46
    42
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302
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (229)
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Dubai, United Arab Emirates
Top Contributor
85 reviews 85 reviews
67 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed yesterday NEW

The rooms where large at the hotel, and had great views of the bay and Downtown Miami. They had a nice welcoming bites at the room when I entered, and their customer service is great. The pricing was competitive compared with other 5 star hotels. Very clean and has modern furniture with simplicity.

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New York, New York, United States
Senior Contributor
45 reviews 45 reviews
36 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is my third stay at the Mandarin in Miami. It is a place that does not disappoint. First, it offers a lot of value for the money. I guess the price is competitive due to the fact that the Mandarin is not located on the beach, but on a small island near the financial heart of Miami. The hotel... More 

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Boston
Contributor
20 reviews 20 reviews
8 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Overall, we really enjoyed our stay. The staff was lovely, helpful and attentive. Our room was nice and the service was top notch. The spa was really amazing! Great atmosphere and every amenity. The pool could definitely use some updating. The cushions seem old and they are covered in bird poop! The pool is very small but nice. The hotel... More 

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Vienna, Austria
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I've stayed in Mandarin for business then extended for leisure. I see Mandarin as a perfect place for business, the hotel is exceptionally equipped with all the means and technology that may be required. They're also well located to explore Miami, however little bit far from beaches if this is an aim of a trip. What I found exceptional are... More 

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New York, United States
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My husband and I have traveled many places in the world, this was the first time we stayed at a Mandarin Oriental - we are hooked! Best hotel stay of our lives! The staff was amazing!!! We found it hard to leave the property - so we did not. The spa was breath taking. From Alina making our reservation before... More 

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Charleston, West Virginia
Contributor
13 reviews 13 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

WOW!! this property really "gets" customer service. From the moment you drive up and if your lucky enough you get William to greet you and make you feel like you are his best friend visiting. Next up the front desk with Natasha who was great and very accommodating. Bellman, Peter couldnt have been nicer and explained everything. Itola at the... More 

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Geneva, Switzerland
Contributor
18 reviews 18 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed there for 3 nights in a nice room with a terrace overlooking the bay. Whilst the rooms are not new they are well maintained and comfortable. The Spa is excellent but expensive and the gym well equipped. Disappointed by the pool which is too small. Only one restaurant opened during my stay. Most of staff first language is... More 

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Lakeville, Minnesota
1 review
5 of 5 stars Reviewed 1 week ago

The property is beautiful and serene. The staff is able to anticipate your every need. We especially enjoyed the pool area which was so relaxing and the service of the pool staff was fantastic...as was true with all hotel staff we encountered. If you are in Miami, you should definitely consider staying at Mandarin Oriental Miami.

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Miami, Florida
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Impeccable service with courteous staff. Hotel has beautiful ocean and city views. Privacy yet easy access to downtown life. Has a small private beach . Beautiful location of hotel with amazing restaurants. Can totally relax here.

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Chicago, Illinois
1 review
5 of 5 stars Reviewed 1 week ago

Nothing short of perfection. The service was spectacular. The employees here are sincere, friendly and go out of their way to make sure you are having an enjoyable time. The views are great. Location is good. Amazing walks or runs if you would like to. Overall you won't be disappointed.

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Hotel Review Summarization

What travelers say

  • South beach(11)
  • Pool area(9)
  • Very nice(7)
  • Cafe sambal(4)
  • Rooms are spacious(3)
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1,205 photos of this hotel

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Pool/beach area (85)
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Hotel & grounds (114)
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Room/suite (118)
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Dining (27)
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Bathroom (53)
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Amenities (88)
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Beach (38)
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Biscayne Suite (90)
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Deluxe Skyline Room (65)
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Dinasty Suite (94)
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Infinity Edge Pool (43)
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Restaurants and Bars (116)
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The Hotel (51)

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Hotel & grounds (7)
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Pool/beach area (5)
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Dining (3)
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Room/suite (4)
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Business center/function rooms (1)
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Bathroom (2)
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View from room (1)
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Other (5)
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