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Mandarin Oriental


Mandarin Oriental
Hotel class 5 of 5
500 Brickell Key Dr, Miami, FL 33131
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Traveler Reviews

83% Recommend
4.0 of 5 stars 246 reviews
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By trip type
All (246)
[ Date ] [ Rating ]
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4 of 5 stars
Dejan317 2 contributions
Maribor
Jul 15, 2009 | Trip type: Couples New

That was our first stay in Mandarin Oriental Hotel. We stayed for 10 days and during that time everything was great. The rooms are very comfortable and very well equipped ( LCD, Hi-Fi...). The room were cleaned twice a day so they ware very clean. Bathroom was clean so everything was as it should be. The stuff is very friendly... more

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5 of 5 stars
bsqgeo 1 contribution
Rockville
Jul 7, 2009 | Trip type: Couples

If you want to be pampered, it's worth it. The facilities were great! the pool, beach, Spa/Gym restaurants. We enjoyed it all. But dont' expect it to be cheap. We had a nice dinner w/drinks at it was about $160 for two. a small pot of coffee in the room as $12.00 before tip. But the service, rooms, view. overall... more

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5 of 5 stars
OK-in-MUC 91 contributions
Munich, Germany
Jul 3, 2009 | Trip type: Business
2/2 found this review helpful

I stayed at the Mandarin Oriental Miami in April 2008 during a business trip. Here are a few points I would like to share WHAT I LOVED - the atmosphere: refined luxury and impeccable style - the room and the bathroom - immaculate - lots of individual lights allow for different moods - the gym: good cardio equipment, some weights... more

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3 of 5 stars
allaround87 1 contribution
London, United Kingdom
Jul 1, 2009 | Trip type: Couples
2/2 found this review helpful

ive heard many good things about mo over the last few years and wanted to try one out for myself. This was my third time in miami but the first staying away from south beach. All was good with the hotel door staff very helpful and polite and made you feel welcome. Rooms large with great views however found a... more

Management response from
MiamiBest, Manager

Thank you for your recent review of Mandarin Oriental, Miami on Trip Advisor. We sincerely apologize for the unacceptable experience you had during your recent stay. The issues you indicated have been discussed with the department managers from the restaurants, In Room Dining, and Pool. We also apologize with the lapse in service you came across with some of our...

Great stay!
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5 of 5 stars
caetanomi 22 contributions
London, United Kingdom
Jun 27, 2009 | Trip type: Business
1/1 found this review helpful

I love Mandarin Oriental because of the great service and i got a wonderful welcome from the staff when i arrived as throughout the whole stay. The room is spacious, has an "open" bathroom that is always not ideal but works for most of us. Housekeeping was excellent and i truly felt that my room was cleaned in every detail.... more

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4 of 5 stars
rpdl1402 4 contributions
Amherst, NY
Jun 23, 2009 | Trip type: Business
1/1 found this review helpful

We had stayed at Mandarin hotels before so we knew we were in for a treat, but Mandarin Miami was even better than I had expected. To begin with, we received a complimentary upgrade upon arrival - a crazy upgrade to a beautiful suite overlooking the Bay. Room was great - we had a minor problem with a few ants... more

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2 of 5 stars
EddieMonaco 1 contribution
Monaco
Jun 9, 2009 | Trip type: Couples
2/2 found this review helpful

1) Checking in, we found some dirty underwear from the previous customer in the closet. 2) Ten minutes later girlfriend freaked out : she spotted some suspect stains on the one of the pillows. 3) The plumbery ( water and shower taps) usually remains in one's hands. 4)The reception will not ask permission to "retain" any amount they decide to... more

Management response from
MiamiBest, Manager

Thank you for your recent review of Mandarin Oriental, Miami on Trip Advisor. We sincerely apologize for the unacceptable experience you had with the conditions of the guest room as you reported. The incident has been seriously addressed and corrected with our Housekeeping Manager. Your feedback and constructive comments are very important and assists us in addressing any flaws in...

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5 of 5 stars
travisNewYork 1 contribution
New York
Jun 8, 2009 | Trip type: Friends getaway
2/2 found this review helpful

I love this hotel. I have been traveling a lot and I can say how magnificent this property is. I could probably criticized a few things but these are common to any hotel I have visited. The service is exceptional, specially from the doormen named Roberto and Jose. What a guys! These kind of employees should be managers at least,... more

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4 of 5 stars
Riki747 9 contributions
Manchester, United Kingdom
Jun 3, 2009 | Trip type: Solo travel
2/2 found this review helpful

Had a quick 3 day detour to Miami after attending a seminar in Tampa/Treasure Island and the Mandarin was high up on my to do list. Overall it was an enjoyable experience but lacked the attention to detail one expects of the world class Mandarin Oriental group -it prides itself on looking after the smaller details and hence distinguishes itself... more

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5 of 5 stars
apples99 5 contributions
NY, NY
Jun 2, 2009 | Trip type: Couples
1/1 found this review helpful

My husband and I went to Miami to celebrate our one year anniversary and we stayed here just because we didn't think staying on the strip would be for us and we were looking for a little bit of r&r type of vacation - staying at this hotel was the best decision ever!! From the moment we stepped in to... more

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Mandarin Oriental Also Known As

Address: 500 Brickell Key Dr, Miami, FL 33131
Miami Hotels Mandarin Oriental
4.0/5.0
246