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JW Marriott Miami

#24 of 113 Hotels in Miami
Certificate of Excellence
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1109 Brickell Ave, Miami, FL 33131
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JW Marriott Miami
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591 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
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Brisbane, Australia
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Oh my god. I'm not one to gush but here goes. This place was just dead set perfect. My wife and I spend 5.5 weeks going around the US and Sth America. This stay for 5 days occured just subsequent to our doing a 5 day trek over mountains to Machu Pichu so we were ready for some serious relaxation.... More 

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Buenos Aires, Argentina
Level Contributor
51 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed one night and enjoyed the hotel. Beds were very comfy and the service at the front desk was excellent despite having called the desk several times after midnight with questions. In my opinion if you can help me at 2am then that is a good example of great customer service. Thanks JWM.

Was this review helpful? Yes
Los Angeles, California
1 review
1 of 5 stars Reviewed 2 weeks ago

I stated in this property for 4 days for work and the hotel is really nice, clean, well located. I upgraded the Concierge Level where it was my only complaint about the girl who works in the mornings I don't remember the name is from Venezuela. I went to breakfast with my family at 10 am and close five minutes... More 

Was this review helpful? Yes
Corina I, Manager at JW Marriott Miami, responded to this review

Dear liacates, I am happy to hear that you found the hotel to your liking, but regret that you and your family did not enjoy your experience at our Concierge Lounge. I apologize for not providing you with the exceptional service you deserve. I hope you will allow us an opportunity to regain your trust in the JW Marriott Miami... More 

Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I'm actually currently staying at the hotel until Friday! I am really impressed with the hotel for a number of reasons and a bit annoyed about others. The hotel is as a few people say a little dated but it is very nice so I think you can overlook the rough edges and slightly worn guest room accessories. The staff... More 

Was this review helpful? Yes 1
luis c, Manager at JW Marriott Miami, responded to this review

Dear Cazisw, Thank you for the great comments about our staff and hotel. We take great pride in our efforts to exceed your expectations and will certainly share your feedback with our team. Please accept our apologies for the inconvenience in our restaurant. Please contact me directly at your convenience so we may discuss it further. Luis Cañas Director of... More 

Los Angeles, California
Level Contributor
71 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was such a beautiful hotel. The rooms were a little dated for the standard JW chain but the staff was pleasant. I ordered room service which was good and prompt. My only complaint was I could hear my neighbors who had kids that were up WAY past their bedtime and being loudly obnoxious. I called the front desk to... More 

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Albuquerque, New Mexico
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

As others have stated from the moment you get here the staff are exceptionally welcoming and friendly. Any need you have from restaurant recommendations and things to see; they're on it. Hotel as to be expected extremely clean, nice and on point with what you'd expect from a JW. Clean comfortable accommodations. It's a luxury hotel that makes you feel... More 

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Bethlehem, Pennsylvania
Level Contributor
61 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Valets are attentive. Rooms are clean and comfortable however property is starting to show its wear. Needs new carpeting, paint job etc. Outdated equipment in the fitness room. Pool area clean. Staff is polite. Customer service for room service is okay... A few requests went unanswered but nothing glaring that would prevent me from staying again.

Was this review helpful? Yes 1
West Palm Beach
Level Contributor
138 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
4 of 5 stars Reviewed June 21, 2015

We stayed for one night and were very impressed by the service. Rarely does a hotel, especially one in a large city actually make you fell welcome. The JW has great staff from the valet, to the front desk, to the restaurant staff. Their service is truly on par with a four Seasons or Ritz. The property is older and... More 

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Murrells Inlet, South Carolina
Level Contributor
768 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 382 helpful votes
5 of 5 stars Reviewed June 19, 2015

Hotels are brick and mortar, but what can really shine is how well trained and nice the staff are. And this place gets an A++ for having some of the nicest, friendliest and genuine staff I have seen. Pool is nice but quite shallow, Gym has the equipment you need. Towels and free water bottles are just about everywhere. Conference... More 

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Bogota, Colombia
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed June 17, 2015

The stay in this hotel was nice. The beds were the best part for me because they are beyond comfortable and cozy. The rooms are very nice and spatious but... BEWARE! I was charged with a bottle of water of the minibar because there was a sensor that told that I moved it! Fortunately, this charge was then reversed, but... More 

Was this review helpful? Yes 1
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