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Mayfair Hotel & Spa

4.0 of 5
3000 Florida Ave., Coconut Grove, Miami, FL 33133
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Mayfair Hotel & Spa
Ranked #65 of 131 hotels in Miami
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710 reviews from our community

Traveler rating
    225
    212
    102
    100
    71
See reviews for
Families
106
 
Couples
249
 
Solo
31
 
Business
131
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Grand Cayman
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed April 23, 2013

Unlike the other recent reviews we didn’t have an issue with service, found the front desk very accommodating. First room they gave us was very noisy at the front of the hotel on the main thoroughfare, note windows are single pane – so no sound barrier at all. Explained the issue to the front desk next morning and with a... More

Was this review helpful? Yes
See 8 more reviews by Grahambda for Miami
MayfairMgr, Manager at Mayfair Hotel & Spa, responded to this review
April 24, 2013

Dear Grahambda, First of all I want to thank you for taking the time and sharing your experience at our property, and all of your points are well taken. We are striving to make sure that our staff is warm and welcoming as well as accommodating to all of our guest, I am very glad that you enjoyed your stay.... More

Orlando, Florida
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 22, 2013

I had read a few bad reviews of this hotel but I spent 3 nights there this past weekend and it was amazing. The staff was extrememly helpful and attentive. The spa was breathtaking and Eric gave an amazing massage. Both gentlemen named Julio helped fill our Japanese soak tub and then changed the water a day later. They were... More

Was this review helpful? Yes 1
See 2 more reviews by Brandy418 for Miami
MayfairMgr, Manager at Mayfair Hotel & Spa, responded to this review
April 23, 2013

Dear Brandy418, Thank you very much for taking the time to share your experience at our property and I am glad to hear that our operations staff meet all of your expectations. I hope that next time you are in Miami you do not hesitate in staying with us. Warm regards, Jose Rico-Arango Assistant Front Office Director More

Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed April 21, 2013

Contrary to other reviewers, I was pleased with the service. My stay was not perfect inasmuch as when I went to the room just prior to checkout the lock would not open. I went to the front desk for help, and while one of the front desk staff reprogrammed my key card the other was on the phone to the... More

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MayfairMgr, Manager at Mayfair Hotel & Spa, responded to this review
April 23, 2013

Dear keith b, Thank you for taking the time and sharing your past experience here with us at the Mayfair hotel and spa, and we truly appreciate your understanding when it came to the lock of your door. Actually we are in the process of upgrading all of the locks in our property to provide a better service when it... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 18, 2013 via mobile

I was in the Hotel last month with my wife and I didn't expect to much really, but my stay was 5 start, the place look old but is the style romm super clean nice bath, comfortable bed. The staff really friendly. Thanks to the housekeeping managers for takecare all my request. Thanks to my wife for take me there... More

Was this review helpful? Yes 1
MayfairMgr, Manager at Mayfair Hotel & Spa, responded to this review
April 20, 2013

Dear jhkmdq, Thank you for taking the time to share with us about your past experience in our property, I am delighted to hear that our staff was polite and glad that our managers were making sure everything was up to part. I sincerely hope to have you back very soon at our iconic property. Warm Regards, Jose Rico-Arango Assistant... More

Seminole, Florida
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 18, 2013

Jennifer Hammer, Catering Manager, is excellent, and our Sunday brunch following our daughter's wedding in the area was generous, tasty, and well-done. The reservations staff turned over at least 3 times in the 15 months we've been dealing with this hotel, and the front desk staff was terrible, inexperienced and rude. Staff, other than Jennifer, seldom returned phone calls and... More

Was this review helpful? Yes 1
MayfairMgr, Manager at Mayfair Hotel & Spa, responded to this review
April 20, 2013

Dear Pat D, I want to thank you for taking the time and sharing with us your experience and also apologize for the fact that your experience was not up to your expectations. I would like to share with you that we are taking the necessary steps to make sure that our staff provides the service that it is expected... More

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Top Contributor
75 reviews 75 reviews
10 hotel reviews
Reviews in 33 cities Reviews in 33 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 17, 2013 via mobile

Good rooftop pool and nice sized rooms with good space for storage. The atrium though pretty was humid and stuffy as no air was moving some of the interior atrium walls could use a power washing but the hotel was clean The is no inside air conditioned place to meet or relax only the atrium which though covered is outdoors... More

Was this review helpful? Yes 2
See 2 more reviews by Travelingbonedoc for Miami
MayfairMgr, Manager at Mayfair Hotel & Spa, responded to this review
April 18, 2013

Dear Travelingbonedoc, Thank you for taking the time to share your experience at our property, it is so nice to hear that you enjoyed our roof top and glad that you noticed that our rooms are not your typical Miami hotel rooms and we are extremely proud of that. The courtyard is another of the features that our iconic property... More

Pompano Beach, Florida
1 review
1 of 5 stars Reviewed April 16, 2013

when booking the room we were told early check in on a Sunday afternoon would not be a problem we explained we would have a pet with us and would need to get in a room ASAP WE HAD OT BE AT A WEDDING at 5pm . when we arrived we were told they do not guarantee early check in... More

Was this review helpful? Yes
MayfairMgr, Manager at Mayfair Hotel & Spa, responded to this review
April 17, 2013

Dear 2stevec2, Thank you for taking the time and sharing your experience at our property, I would like to express my sincere apologies for the fact that the early arrival was not available but our hotel hostess many weddings and company groups specially on the weekends which makes it very difficult to provide early arrivals, specially on the type of... More

Palm Coast, Florida
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 15, 2013

This is the second time I have stayed at this hotel, with the same results. The property is gorgeous, and the rooms very nice. But the front desk service and the bar service in the restaurant is absolutely horrible. The staff is the rudest group of people I have ever come across in my extensive travels. The only friendly service... More

Was this review helpful? Yes 1
MayfairMgr, Manager at Mayfair Hotel & Spa, responded to this review
April 16, 2013

Thank you for taking the time to share with us your past experience in our property and please know that we are extremely concern to hear that our staff was not up to your expectations when it came to the customer service that they provided. We are focusing on this aspect by having our staff trained to make sure that... More

florida
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 15, 2013

NICE! Overall the hotel is not that bad. It's unique in it's design and the rooms are spacious, but when you have a staff that is not willing to be helpful or even polite it kind of spoils the whole experience. My friend and I were there to stay for a wedding weekend. The staff at the front desk were... More

Was this review helpful? Yes 1
MayfairMgr, Manager at Mayfair Hotel & Spa, responded to this review
April 16, 2013

Thank you very much for taking the time to share your experience at our property. It is really concerning to hear from a guest that they felt like they were bothering the staff and for that we are terribly sorry. We pride ourselves in our ability to make our guest feel warm and welcome when they arrived to our property... More

Riverside, California
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed April 10, 2013

It was a very nice hotel, the rooms spacious and clean. It had only one restaurant, but some very nice spacious inside gardens. It had all of the amenities you would expect. The reception staff doubled as concierge staff, but seemed ok. The views out the hotel were of the surrounding commercial areas. It was right next to a very... More

Was this review helpful? Yes 1
MayfairMgr, Manager at Mayfair Hotel & Spa, responded to this review
April 16, 2013

Thank you very much for taking the time to share with us with experience in our property. Our location gives all of our guest a very good opportunity to get to know the whole city of Miami and not just Miami Beach, which is a great city but not the only part that Miami goers should visit. Having the ability... More

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Hotel Summarization (Beta)

What travelers say

  • Hot tub(36)
  • Rooftop pool(29)
  • Very nice(11)
  • South beach(10)
  • Very good(8)
  • Great time(6)
  • King size bed(5)
  • Flat screen TV(5)
  • Friendly and helpful(3)
  • Valet parking(3)

Additional Information about Mayfair Hotel & Spa

Address: 3000 Florida Ave., Coconut Grove, Miami, FL 33133
Phone Number:
Region: United States > Florida > Miami
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotels in Miami
#16 Luxury Hotels in Miami
#44 Business Hotels in Miami
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Among The Most Exciting and Luxurious Coconut Grove Miami Hotels. Thrill to the excitement and vibrancy of South Florida - while enjoying the personalized service and stylish ambiance of a hip boutique hotel. Located in colorful Coconut Grove, a few miles from the beaches and downtown Miami, the Mayfair Hotel & Spa is in the heart of world-famous shopping, dining, and attractions. Admire our Miami Florida hotel's unique lobby, an Art Nouveau treat featuring a mini-rotunda, curved walls, and impressive columns. Stretch out in superior luxury in one of our 179 suites-most with private balconies and Japanese Hot Tubs. Our four-diamond Miami hotel rooms offer attentive service, upscale amenities, and blissful tranquility, in a sensual setting. ... more   less 
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Also Known As:
Mayfair Hotel Miami
Mayfair Hotel And Spa
Mayfair Hotel
Mayfair Hotel Coconut Grove
Mayfair Coconut Grove

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Mayfair Hotel & Spa
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