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The Ritz-Carlton Coconut Grove, Miami

#20 of 112 Hotels in Miami
Certificate of Excellence
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3300 SW 27th Avenue, Coconut Grove, Miami, FL 33133
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Complimentary Breakfast
Best prices for: 1 room 1 guest
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The Ritz-Carlton Coconut Grove, Miami
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The Ritz-Carlton Coconut Grove, Miami
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435 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Ritz-Carlton Coconut Grove, Miami
See the most recent reviews
Hamilton, Ohio
2 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed July 14, 2012

First of all, I have stayed in many hotels across the globe and this particular hotel has been the worst experience yet. During my trip there were too many incidents to list. However, I'll list a few: The hotel is currently under construction and the hotel lobby is littered with painters and all you can hear is drilling and pounding... More 

Was this review helpful? Yes 3
Alexander B, Assistant Rooms Executive at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear gcalhoun, We apologize for the inconveniences that you occurred at our property. Our goal is to ensure that all of our guests enjoy a warm, relaxed, yet refined ambiance. We would appreciate the opportunity to speak to you about the experiences you encountered so that it does not occur again. Thank you for your feedback and I look forward... More 

Indianapolis, Indiana
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 2, 2012

Very quiet area in Miami away from the hustle-and-bustle of South Beach where we spent our daytime hours. The hotel had everything we needed, staff sincerely cordial without the typical over-zealous staff (just wanting a tip). When we departed, bellman offered to take our bags and weigh them to ensure we would not be charged additional fees at airport. That... More 

Was this review helpful? Yes 3
Alexander B, Assistant Rooms Executive at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear BigShooz, Thank you for taking the time to share your relaxed, yet refined experience that you had at The Ritz-Carlton Coconut Grove, Miami. We are located in a beautiful area of Miami. As you stated, we are a short distance from South Beach but in a quiet and pedestrian neighborhood. We are glad that you enjoyed your stay with... More 

Hoboken, New Jersey
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 29, 2012

I recently stayed for a business trip. I want to make sure the review is taken in its proper context. Compared the most hotels this is a wonderful property and a great experience. Given the expectations one probably has when staying at a Ritz, however, I have to say I was disappointed. The good is that the service and the... More 

Was this review helpful? Yes 3
Alexander B, Assistant Rooms Executive at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear BHM1982, We appreciate your comments and agree that The Ladies and Gentlemen of The Ritz-Carlton Coconut Grove are our most valuable resource. The hotel is considered the entrance to Coconut Grove. This upscale, boutique, and cafe friendly neighborhood is perfect for families, business, and runners. We understand that most people think beach when they hear Miami but of you... More 

Market Harborough, United Kingdom
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 22, 2012

We stayed at the Ritz Carlton from 6th June - 9th June, following a trip to the Bahamas. I travelled with my husband and 5 year old daughter. The hotel itself is beautiful and immaculate, but more than that, all the staff were amazing. The service cannot be faulted one bit and we were made to feel very welcome by... More 

Was this review helpful? Yes 1
Management response:

Dear dbwUk, Thank you for taking the time out of your busy day, which includes raising a 5 year old, to write such wonderful comments about the Ladies and Gentlemen of The Ritz-Carlton Coconut Grove. The true passion and genuine care for every guests that stays with us is what separates us from the competition. We hope that your trip... More 

Clearwater, FL
Top Contributor
145 reviews 145 reviews
44 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed June 9, 2012 via mobile

We booked two rooms for a weekend stay in Miami. My husband and sons spent the day at football camp at the U and I spent more than I would usually spend on our rooms so that the girls and I could enjoy a day at the incredible pool that I saw in the online pictures. Wow,were we disappointed when... More 

Was this review helpful? Yes
Management response:

Dear LynnGibb, Thank you for sharing your experience with us so that we may attend to the opportunities that you experienced. Your comments will assist us in refining The Ritz-Carlton experience. Please feel free to give me a call so that we may speak in more depth about your stay. (786) 470-1256 Kind Regards, Alexander D. Blanco Assistant Rooms Executive More 

Tortola
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 29, 2012

We only stayed here for one night, but have stayed at the Ritz Coconut Grove on previous occasions. It is a nice hotel, and a fine location, but it is a little tired, to say the least. The front desk staff were very helpful and friendly, and the bellmen are eager to please. I would say to skip the breakfast... More 

Was this review helpful? Yes
Management response:

Dear GrandCaymanRenee, Thank you for speaking so highly about the Ladies and Gentlemen of The Ritz-Carlton Coconut Grove. We pride ourselves in delivering the finest personalized service and facilities for our guest. I would appreciate it if you would give me a call so that we can discuss what of our product seems tired. We appreciate your comments and look... More 

Tunis, Tunisia
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 20, 2012

We stayed 4 nights at the Ritz Carlton as part of our honeymoon trip. We had a fantastic stay. The staff was amazing and paid attention to all our needs. Check-in was very smooth and staff at the reception was very friendly and professional. We were offered a bottle of champagne, strawberries and chocolate and a congratulations card upon our... More 

Was this review helpful? Yes 1
Alexander B, Assistant Rooms Executive at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Khaled73, Congratulations on the start of a beautiful marriage. We are thrilled to hear that the Ladies and Gentlemen of the Ritz-Carlton Coconut Grove were able to get your Honeymoon started off properly in true Ritz-Carlton fashion. Ms. Solorzano shows true passion and care with every guest that she interacts with. If you speak to any Lady or Gentlemen... More 

Kansas City usa
Contributor
19 reviews 19 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 15, 2012

I stayed at the Ritz since I had some business at the U. The room was very nice & comfortable. I took dinner out from the bar & had breakfast at the restaurant. Both were very good. When I was at the pool at 8:30am, the pool area looked tired. There wasn't any service personnel there. The rest of the... More 

Was this review helpful? Yes 2
Alexander B, Assistant Rooms Executive at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Fan2006, We, at The Ritz-Carlton Coconut Grove, value the relationship with the University of Miami and appreciate your comments. I apologize for the pool area in the morning and will revise our early morning procedures to make sure we exceed the expectations of our guests. We are very proud of the genuine care and comfort that our Ladies and... More 

Cambridge, Massachusetts, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 14, 2012

Stayed at the Ritz for University of Miami's graduation weekend (they have a discounted rate with the school) and had a lovely relaxing stay. Staff was attentive and friendly and the rooms comfortable and luxurious. Seemed like there were mostly residents at the pool during the day and although, in an urban setting, the pool is set up high enough... More 

Was this review helpful? Yes 1
Alexander B, Assistant Rooms Executive at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Carrie W, We would like to extend a “Congratulations” to you or your family member who graduated from the University of Miami. This was a very exciting weekend as we had a lot of wonderful graduates and families staying with us. The Ladies and Gentlemen at The Ritz-Carlton Coconut Grove enjoyed speaking with all of the families and always... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed May 13, 2012 via mobile

It was my first visit to the Hotel and I made a last minute reservation, when I arrived early in the morning my room was already available and was offered so I could rest from my flight. During the day I stayed, the staff was always ready to satisfy my requirements. My room was impecable as were all ambients I... More 

Was this review helpful? Yes
Alexander B, Assistant rooms Executive at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Martin A, Many of our guests are business travelers that have been traveling for days and on Red Eye flights. We understand how tired you must be and wish for nothing but to fulfill even your unexpressed wishes and needs. I am glad to hear that we were able to accommodate your needs and provide you with a warm,... More 

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