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The Ritz-Carlton Coconut Grove, Miami

#20 of 111 Hotels in Miami
Certificate of Excellence
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3300 SW 27th Avenue, Coconut Grove, Miami, FL 33133
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The Ritz-Carlton Coconut Grove, Miami
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The Ritz-Carlton Coconut Grove, Miami
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422 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Ritz-Carlton Coconut Grove, Miami
See the most recent reviews
Denver, Colorado
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 5, 2015

We stayed here for an overnight before traveling to the caribbean. We wanted a good of sleep in a comfortable room. Although the lobby and reception areas are beautiful, the rooms themselves are fairly average. We could hear the woman staying in the room next to us talking on the phone, and when neighboring guests closed their doors, they slammed... More 

Was this review helpful? Yes
Zeldar T, Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Ms. Susanne Thank you for your recent stay at The Ritz-Carlton Coconut Grove, Miami and for sharing your experience with us viewers of TripAdvisor. Your feedback is very important in our continuous efforts to provide the finest service to our guests. It disappointing to know your night was not as restful as expected and ask that you accept my... More 

Senior Contributor
28 reviews 28 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 3, 2015

I stayed here during my Christmas holidays in Miami for three nights. The hotel is a bit off centre when it comes to Miami, but its a short 12 minutes cab drive and you are down town so to say. The hotel is new, its fresh, it has big rooms with great bathrooms, nice articles from London based Asprey, exclusive... More 

Was this review helpful? Yes 1
Zeldar T, Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (Rovingconsular), Thank you for your recent stay at The Ritz-Carlton Coconut Grove, Miami and for sharing your experience with us viewers of TripAdvisor. Your feedback is a very important contribution to our continuous effort in providing the finest service to our guests. We look forward to welcoming you back to our little oasis in the Grove the next... More 

Grand Bahama Island
Contributor
12 reviews 12 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 3, 2015

I had the pleasure of staying at the Ritz Carlton in Coconut Grove for two nights, November 24th & 25th. The moment we stepped out of our cab the bellman (Deigo) was there to greet us. The front desk staff were very friendly and accomodating and the housekeeping staff were great. I attended a cocktail party that night, the food... More 

Was this review helpful? Yes 1
Zeldar T, Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (AHarding), Thank you for your recent stay at The Ritz-Carlton Coconut Grove, Miami and for sharing your feedback with us viewers of TripAdvisor. It is such a pleasure to know your stay was enjoyable and our Team took great care of you. We look forward to welcoming you back to our little oasis in the Grove the next... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 1, 2015 via mobile

Another fantastic stay at the Ritz Carlton..... The hotel staff was on point from the moment we pulled up 30 departure. The only needs improvement area, the bed quality could be better....not as grand as I would've expected. The New Year's Eve party at the hotel was a success through the skillfully coordinated effort from the hotel staff.... The bell... More 

Was this review helpful? Yes
Zeldar T, Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Scott, Thank you for staying at The Ritz-Carlton Coconut Grove, Miami and for sharing your experience with us viewers of TripAdvisor. I am so very pleased to know that you enjoyed your time with us and that Geovanny took such great care of you. Your feedback is an important piece to our continued effort in providing our guests flawless... More 

Louisville, Kentucky
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 27, 2014 via mobile

I had to spend 4 tough business days in Miami, the Ritz is a brand I prefer so the location in Coconut Grove was nice. This is a great central location for business in Miami. The hotel is currently being renovated but they kindly made sure guests were placed in appropriate rooms to avoid noise. The food in the bar... More 

Was this review helpful? Yes 1
Zeldar T, Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Christopher, Thank you for your recent stay at The Ritz-Carlton Coconut Grove, Miami and for sharing your feedback with us viewers of TripAdvisor. It is such a pleasure to read such wonderful comments and hear that you had a true Ritz-Carlton experience. Christopher, we look forward to welcoming you back to our little oasis in the Grove the next... More 

Nashville, Tennessee
Contributor
17 reviews 17 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed December 18, 2014

Very disappointing. We stayed here one night to attend a Halloween party in Coral Gables. After a few amazing nights at the Ritz Carlton in Key Biscayne, I was looking forward to trying out the Ritz in Coconut Grove. All Ritz's are amazing right? Wrong. There were some things I enjoyed here but overall would definitely not be back. The... More 

Was this review helpful? Yes 6
Zeldar T, Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (Todd M.), Thank you for sharing your recent experience with the viewers of tripadvisor. I cannot tell you how disappointing it is to learn that we failed in providing you a true Ritz-Carlton experience. Please accept my sincerest apologies. I would greatly appreciate a chance to speak with you directly to resolve this matter and ensure we do... More 

McLean, Virginia
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 15, 2014

I recently had the opportunity to spend two nights at the Ritz Carlton Coconut Grove (Monday Dec 1st thru Wed Dec 3rd) as I was attending a conference that was held at the hotel. I had high expectations and was not disappointed. The property is not large, only 115 rooms, with an adjoining two (unobtrusively linked) tower for condo property... More 

Was this review helpful? Yes 2
Zeldar T, Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (MaryGL6016), Thank you for sharing your comments with the viewers of tripadvisor. It is such a pleasure to read your wonderful comments and know that our Ladies and Gentlemen were able to take such good care of you. Please know that I have shared your comments with our entire team and they are much appreciated for this. Thank... More 

Blythewood, South Carolina
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 9, 2014

I chose the Ritz, Coconut Grove for a small, one day business meeting. This upscale, quaint, boutique hotel was perfect and the service was outstanding! The old style feel of the hotel, the marble lobby and bar area and typical Ritz personalized service was great! As soon as I checked in and met my meeting coordinator I was introduced to... More 

Was this review helpful? Yes 1
Zeldar T, Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (pmerten3), Thank you for sharing your experience with the viewers of tripadvisor. I am so happy to know that you enjoyed your stay at The Ritz-Carlton Coconut Grove, Miami. Because of yours and all other guest comments, we are able to continue delivering exceptional service. Thank you once more for sharing and we look forward to welcoming you... More 

Zurich, Switzerland
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 4, 2014

My room was obviously part of a suite, separated by 2 thin doors from the adjacent room. I could hear everything from the neighbouring room which was occupied by a father and two small children. I enjoyed the charm of a youth hostel, for more than 600 bucks a night! -The amenities are dated. Breakfast service, choice and quality oustanding.... More 

Was this review helpful? Yes 4
Zeldar T, General Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (Markus), Thank you for sharing your feedback with the viewers of tripadvisors. I am quite disappointed to learn that we failed to meet your expectations and asked that you accept my sincerest apologies. Please allow me to address this issue by speaking with you directly. You are welcome to reach me by e-mail/number at your convenience. Sincerely, William... More 

Mount Kisco, New York
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 29, 2014

Me and my family took a trip to Miami last summer and i booked this hotel through Hotels.com and when we walked in it was it felt like a 1970s hotel when we walked into the room it felt like it was a 200s hotel i'm pretty sure you and your family will love this time travel hotel!!!

Was this review helpful? Yes 2
Zeldar T, General Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (maddie1204) Thank you for sharing your experience with the viewers of tripadvisor and for staying at The Ritz-Carlton. I am truly happy to know that you enjoyed your stay with us and we look forward to welcoming you back the next time you travel to Miami. Sincirely, William Yahr Hotel Manager More 

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