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The Ritz-Carlton Coconut Grove, Miami

#19 of 111 Hotels in Miami
Certificate of Excellence
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3300 SW 27th Avenue, Coconut Grove, Miami, FL 33133
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Complimentary Breakfast
Best prices for: 1 room 1 guest
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The Ritz-Carlton Coconut Grove, Miami
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The Ritz-Carlton Coconut Grove, Miami
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433 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Ritz-Carlton Coconut Grove, Miami
See the most recent reviews
Germantown
Top Contributor
258 reviews 258 reviews
120 hotel reviews
128 helpful votes 128 helpful votes
2 of 5 stars Reviewed February 11, 2015

For a high end hotel this place misses the mark. The charges for Internet and anything on property are high and the air line check in system is woeful with locked down PCs that limit your access and if your airline is not on the list (last updated in 2012) you are out of luck unless you want to pay... More 

Was this review helpful? Yes 1
Zeldar T, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest/DrNic1, Thank you for staying at The Ritz-Carlton Coconut Grove, Miami and for sharing your feedback with the viewers of tripadvisor. I am so sorry to hear that our internet service and pricing has brought a damper on your experience with us. Please accept my sincere apologies and know that our goal is to ensure that you and all... More 

Richmond VA
Top Contributor
63 reviews 63 reviews
23 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed February 10, 2015

We stayed here for a meeting. There are 2 large towers under construction just adjacent and effectively blocking the Ritz Carlton's water view for the future. It is unfortunate that they start working at 6 am. Ironically we had asked at check-in whether we had a room away from the noise, and were advised it shouldn't be a problem. Ha!... More 

Was this review helpful? Yes 3
Zeldar T, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (Bell), Thank you for sharing your feedback with the viewers of tripadvisr and for staying at The Ritz-Carlton Coconut Grove, Miami. I am so sorry to know that your overall experience was not enjoyable and that we failed to provide a truly warm, relaxing environment for you. Although the outside projects are out of our control, we do... More 

Raleigh, North Carolina
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 8, 2015

The location is great. It is walking distance to all the great shops and restaurants in the village area. The lobby is very elegant and I was impressed. The rooms are nice but quite standard. Despite being in the Grove area, it didn’t seem that they had much of a green initiative. I would suggest an app called Foli. It... More 

Was this review helpful? Yes
Zeldar T, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Kris, Thank you for sharing your experience with the viewers of tripadvisor and for staying at The Ritz-Carlton Coconut Grove, Miami. I am very pleased to know that you enjoyed the facility and service provided. Furthermore, your comment in regards to our environmental sustainability offerings is a great eye opener, helping us realize that there is certainly room for... More 

Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 7, 2015

This was my second visit to this property. The rooms are clean and spacious and the food is very good as well. A ten minute walk to downtown Coconut Grove where there shops and restaurants. Overall the service is good and the staff are very friendly. Only thing to note is even when requested an early check-in, which is never... More 

Was this review helpful? Yes
Zeldar T, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (NYmom16), Thank you for sharing your feedback with the viewers of tripadvisor and for your recent stay at The Ritz-Carlton Coconut Grove, Miami. I was disappointed to read that we were unable to offer you an early check-in after your travel. I understand how this can put a damper on your experience and ask that you accept my... More 

Senior Contributor
27 reviews 27 reviews
12 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed February 3, 2015

the whole staff should go for retraining there is good service at the hotel but there is no great service not what you expect at a ritz and not for close to $500 per night we were 3 people and were all disappointed i am a Marriott platinum member i regret wasting my points at this hotel should have stayed... More 

Was this review helpful? Yes 4
Zeldar T, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (Snooz1), Thank you for taking the time to share your feedback on tripadvisor and for staying at The-Carlton Coconut Grove, Miami. I am quite disappointed and truly sorry to hear that we were unable to provide you the service Ritz-Carlton is known for. Please accept my apologies for what we have not done to create a meaningful experience... More 

Charleston, S.C.
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 1, 2015

I booked online - 2 double beds guaranteed. They had no record of it - luckily I had it in my hand. To their credit they put us in 2 rooms with kings for a night then switched us. We were definitely on the "kid" floor. A screaming baby next door kept us up from 4am on. The front desk... More 

Was this review helpful? Yes
Zeldar T, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (GE3561), Thank you for sharing your feedback with the viewers of tripadvisor. I truly understand how you must feel and ask that you accept my deepest apology for not being able to provide a restful stay. Please know your concerns have been addressed with all it pertains to ensure we handle such incidents much better in the future.... More 

Orlando, Florida
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 30, 2015

I stay at the Ritz in Coconut Grove frequently . . . it's a great hotel with nice rooms, a wonderful pool and workout facility, and walking distance to Coconut Grove and marinas on Biscayne Bay. The hotel also has a great lobby bar that serves full service meals. Unfortunately, there is a massive condo project going up immediately adjacent... More 

Was this review helpful? Yes 1
Zeldar T, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (GE3561), Thank you for sharing your recent experience with the viewers of tripadvisor. I truly understand how you must feel and ask that you accept my sincerest apology for not being able to guarantee a restful night. In spite of the disturbance from the neighborhood project, it was very pleasing to here that you were happy with our... More 

Brooklyn, New York, USA
Top Contributor
53 reviews 53 reviews
16 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed January 27, 2015

This hotel had all of the quality features you expect from a Ritz-Carlton and is a beautiful hotel. It isn't as grand as other Ritz-Carlton's I have stayed at but was lovely. There is construction going on across the street so the noise started quite early, but as I was there on business and out of the room by 8am... More 

Was this review helpful? Yes
Zeldar T, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (Kerry R) Thank you for staying at The Ritz-Carlton Coconut Grove, Miami and for sharing your experience with us viewers of tripadvisor. Please know that your feedback is a great tool in our continuous efforts to provide the type of convenience that business travelers such as yourself are looking for. We are quite grateful for your wonderful words... More 

Nice, France
Contributor
16 reviews 16 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 23, 2015

This was the first time we stayed at the Ritz Carlton Coconut Grove. We are, however frequent the Ritz Carlton guests. I read that some had experienced the loud noise from neighboring rooms, this was something we have not experienced, and we stayed at the hotel during Christmas and New Years weekend when it was fully booked. Because the hotel... More 

Was this review helpful? Yes 2
Zeldar T, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (Swde_2010), Thank you for sharing your experience with us viewers of tripadvisor. It is such a pleasure to read your wonderful comments and know that you enjoyed your first stay with us. We look forward to welcoming you back to The Ritz-Carlton Coconut Grove, Miami very soon. Sincerely, William Yahr More 

Geneva, Switzerland
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 20, 2015

Have been a guest here on many, many occasions over the past 10 years or more. Always a sure value, with friendly service and well- appointed luxurious rooms. Special kudos go the the bellboys who have been here forever and always recognize by name and specific needs. Reception staff while always highly profesionnal and friendly change often and sometime do... More 

Was this review helpful? Yes 1
Zeldar T, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (Claurisam), It is such a pleasure to read these comments about your experience with The Ritz-Carlton Coconut Grove, Miami. Our Ladies and Gentlemen truly appreciate your wonderful words and we all look forward to welcoming you back very soon. Thank you for sharing your experience with the viewers of tripadvisor. Sincerely, William Yahr More 

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