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All 130 Miami hotels

The Ritz Carlton Coconut Grove, Miami

5.0 of 5 Hotel   |   3300 SW 27th Avenue, Coconut Grove, Miami, FL 33133 (Coconut Grove)
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77%
Ranked #20 of 130 hotels in Miami
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed May 14, 2014
1971GGT Lima, Peru
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346 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Ritz Carlton Coconut Grove, Miami
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Lima, Peru
Contributor
14 reviews 14 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 14, 2014

Amazing hotel. The room is very ample, classy and luxurious. The bathroom is the same. Every single detail has been taken care of. The terrace or balcony was very nice. The neighbourhood not, though. Looks like and old part of the city that "once upon a time" was an upscale residencial area. The bar and the restaurant, very good. Staff... More

Was this review helpful? Yes
Zeldar T, Manager at The Ritz Carlton Coconut Grove, Miami, responded to this review

Dear 1974GGT, Thank you for sharing your review with the viewers of tripadvisor. I am so happy to know that you had a wonderful experience with us and enjoyed the facility. Reading your comment was very rewarding for me and my entire team. I look forward to the opportunity of welcoming you back to our little oasis in the Grove... More

Costa Rica
Top Contributor
52 reviews 52 reviews
31 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed May 4, 2014

Stayed one night for work, and the hotel its nice, but not a Ritz for my taste. We checked in at 8pm and the only "restaurant" open was some tables, next to the bar in the very small lobby at the entrance. The food was good thought, but not awesome. We tried to book a meeting room that night for... More

Was this review helpful? Yes
Zeldar T, Manager at The Ritz Carlton Coconut Grove, Miami, responded to this review

Good day Ms. Alvarez, Thank you for taking the time to provide us feedback regarding your recent stay. It is unfortunate to learn that we did not meet your expectations. I apologize your experience was not a memorable one. Please know that your satisfaction is very important to us and we value your feedback which is used to improve our... More

New York City, New York
1 review
2 of 5 stars Reviewed April 26, 2014

We made reservations at this hotel for 3 nights starting 4/22/14 with hotels.com. With our confirmation in hand we showed up only to be told that there was no reservation on file at this location. We were then asked to find alternative accommodation for my family of four that includes two small kids. We were further told that we will... More

Was this review helpful? Yes
Zeldar T, Manager at The Ritz Carlton Coconut Grove, Miami, responded to this review

Dear Dehoopgal, Thank you for taking the time to leave your review on Trip Advisor. I am very sorry to hear of your unfortunate experience and would appreciate the opportunity to be in touch with you. Feedback is extremely important to us, and so if you could afford the time, I may be reached directly at this number 786-470-1101. I... More

Lake Forest, Illinois
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 23, 2014

Enjoyed the hotel and the bar and food was very good, you have to pick the right time of year to stay at this property When you are inyour room, make sure you get all the items that the ritz offers moreover, if you are a ritz gold member, ask what else you get!

Was this review helpful? Yes 1
Zeldar T, Manager at The Ritz Carlton Coconut Grove, Miami, responded to this review

Thank you for sharing your review of our property with the Trip Advisory community and for your recent stay. I am so happy that you were able to take advantage of your rewards benefits. Thank you for being a Rewards Member and for your loyalty to The Ritz-Carlton Brand. I wish for the opportunity to welcome you back the next... More

illinois
Contributor
11 reviews 11 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 21, 2014

Service from the staff was nothing more then execllent. The deepest part of the pool outside was five feet. Good if you don't swim very well or you have children. The workout room had your typical equipment you would expect from a hotel. I did have breakfast outside near the waterfall area, the food was ok. Hotel condition was excellent,... More

Was this review helpful? Yes
Zeldar T, Manager at The Ritz Carlton Coconut Grove, Miami, responded to this review

Thank you for taking the time to share your feedback with us on Trip Advisor. I am truly touched by your compliments to our facility and service. Our Mission is to provide the finest personalized serivce to all of our guests. I will certainly share this with my team. Thank you once again and I look forward to welcoming you... More

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 of 5 stars Reviewed April 8, 2014

Service was outstanding from every single member of staff. A small problem was put right immediately and I was given every assistance with complex onward travel arrangements. The spa is excellent with proper separate facilities for men and women and wonderful therapists. Food was superb. Ritz Carlton Coconut Grove is everything that a great hotel should strive to be. Top... More

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Zeldar T, Manager at The Ritz Carlton Coconut Grove, Miami, responded to this review

Thank you for taking the time to share your feedback with us on Trip Advisor. I am thrilled to learn that you enjoyed our Spa and had a wonderful overall experience. Our mission is to provide the finest personalize service to our guests. I will certainly share your comments with my team. Thank you once again and I look forward... More

Camberley, United Kingdom
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 7, 2014

Spent 3 days at this well-presented hotel with the expected level of customer service you get in the USA. Friendly staff upon check-in, good rooms and excellent food throughout catering for over 60 of us. I would say that the lobby bar is a little small to cater for large groups but the staff here are also very good. The... More

Was this review helpful? Yes
Zeldar T, Manager at The Ritz Carlton Coconut Grove, Miami, responded to this review

Dear Mr. Cliff, Thank you for taking the time to share your feedback with us. I am thrilled to learn that you enjoyed the service provided by our Ladies and Gentlemen although the outdoor was a bit bleak due to the neighborhood enhancements. I wish that your next experience with us will be flawless throughout. Warm regards William Yahr Hotel... More

Alexandria, Virginia
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 7, 2014

I am still at the Ritz Carlton Coconut Grove for a two night stay and I wanted to say how pleasantly surprised I am with the hotel and its service. I picked the hotel because it offered a very good government/military rate, a little more than half the regular room rate. No other Ritz Carltons in the areas were offering... More

Was this review helpful? Yes
Zeldar T, Manager at The Ritz Carlton Coconut Grove, Miami, responded to this review

Dear Mr. Tom, Thank you for choosing to stay at our property while traveling in Miami. We are thrilled to hear that you enjoyed your stay with us. Michael was very happy to read your feedback and to konw that he contributed to your wonderful experience. We look forward to welcoming you back to our little oasis in the Grove.... More

Paoli, Pennsylvania
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 5, 2014

I am a frequent traveler and typically am a fan of Ritz and Marriott family properties. The facility is classy clean and well maintained. I will share some of my experience. Upon check-in there was a hard sell for an upgraded room at a much higher price. I should not have to say no thank you 3 times, in front... More

Was this review helpful? Yes 3
Jackie V, General Manager at The Ritz Carlton Coconut Grove, Miami, responded to this review

Dear Jeffrey P. Thank you for your loyal patronage to our brand and for taking the time to provide your feedback on Trip Advisor. It is unfortunate to learn of your disappointing overall impression of our hotel, though I am happy to hear that you mentioned our classy and well maintained facility. Please know, our guest’s satisfaction is very important... More

New York City, New York
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 30, 2014

We stayed for 4 nights. Our first room was adjoining to another, and while the door was locked, we could hear them screaming at each other loud and clear. We asked for a change, and they couldn't have been nicer. The change was done while we were at dinner to a comparable room on a different floor. Service at the... More

Was this review helpful? Yes
Jackie V, General Manager at The Ritz Carlton Coconut Grove, Miami, responded to this review

Dear BSL10024, Good afternoon and thank you for taking the time to share your comments about your recent visit to our property over the Sony Open. I am happy to hear that our Ladies and Gentlemen assisted you when needed to make your stay comfortable. Thank you for highlighting the convenience of the Shuttle Service to the Sony Open, a... More

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Additional Information about The Ritz Carlton Coconut Grove, Miami

Address: 3300 SW 27th Avenue, Coconut Grove, Miami, FL 33133
Phone Number:
Location: United States > Florida > Miami > Coconut Grove
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz Carlton Coconut Grove, Miami 5*
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Also Known As:
The Ritz Carlton Coconut Grove, Miami Hotel Miami
Coconut Grove Ritz Carlton
Ritz Coconut Grove

222 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style
#8 Spa Hotel in Miami #9 Luxury Hotel in Miami #16 Family Hotel in Miami #20 Business Hotel in Miami #32 Romantic Hotel in Miami
Hotel Class
Number of rooms
115

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