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The Ritz-Carlton Coconut Grove, Miami

5.0 of 5 3300 SW 27th Avenue, Coconut Grove, Miami, FL 33133
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Certificate of Excellence 2014
The Ritz-Carlton Coconut Grove, Miami
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The Ritz-Carlton Coconut Grove, Miami
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374 reviews from our community

Traveler rating
    199
    87
    49
    27
    12
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75
109
25
89
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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miami
1 review
3 of 5 stars Reviewed 1 week ago

Gave the hotel a second chance and this property should not have the Ritz Carlton name attached to it. Moved rooms because a party was being held in the next room. Had to call 4x. This was after midnight. Moved to second room where I have construction going on since 6:30am. But you would think they would say something or... More

Was this review helpful? Yes
Zeldar T, General Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (Claudia U), Thank you for sharing your experience with the viewers of tripadvisor and for allowing us to address your concerns. Please accept my deepest apologies for this unfortunate occurrence during your recent stay. My only wish is that you would give me the opportunity to speak with you directly to offer a resolution that is most pleasing... More

Top Contributor
58 reviews 58 reviews
30 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here on Business for 4 nights and from the moment I arrived the team (front desk, room service, conferencing, catering) were all first class! When I needed things resolving they were very responsive! Rooms were nice. Food for our meetings was awesome! Meeting facilities were good. Only snag is that we were not that close to downtown or South... More

Was this review helpful? Yes
Zeldar T, General Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (ClarkeUSA), Thank you for staying at The Ritz-Carlton Coconut Grove in Miami and for sharing your comments with the viewers of TripAdvisor. It is such a pleasure to read your wonderful comments and to know that you enjoyed our facility. Your feedback is certainly a great tool in our continued efforts to provide the finest service to our... More

Savannah
Contributor
13 reviews 13 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

the staff was excellent, from the valet parking to the concierge to the hotel manager. Rooms was very clean and the bathroom was great. The cleaning lady did an outstanding job. Did not visit the gym, went jogging to the Kennedy Park down the street wich has a free outdoor gym.

Was this review helpful? Yes 1
Zeldar T, General Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (Cariperez), Thank you for staying at The Ritz-Carlton Coconut Grove in Miami and for sharing your comments with the viewers of TripAdvisor. It is such a pleasure to read your wonderful comments and to know that you enjoyed our facility. Your feedback is certainly a great tool in our continued efforts to provide the finest service to our... More

southampton, ma
Senior Contributor
40 reviews 40 reviews
23 hotel reviews
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed 4 weeks ago

From the moment you enter this property, you'll think you've arrived at a Turkish castle, deep purple cushions and colored mosaic tiles that gleam in both the sunshine and in the evening. The most incredible feature is a grand fountain that flows from high above the resort and cascades down a multiple-colored tile wall that is lit from below. We... More

Was this review helpful? Yes 3
Zeldar T, General Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (budgetaveller) Thank you for sharing your recent experience with the viewers of tripadvisor. I am so happy to read your wonderful comment and to know that our Ladies and Gentlemen took excellent care of you. We can't wait to welcome you back to our little oasis in the Grove. Thank you for making us your home while traveling... More

coral gables, florida
Contributor
17 reviews 17 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I had such a satisfying and relaxing spa experience at the ritz carlton in coconut grove. They valet your parking, allow you to use the pool facilities and on top of that, you get the experience of one of the best therapists around. My massage was with Debra. This gal has it all. immediately you are able to see how... More

Was this review helpful? Yes 4
Zeldar T, General Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (Mir6937) Thank you for sharing your recent experience with the viewers of tripadvisor. I am happy to know our Ladies and Gentlemen took great care of you and that you enjoyed your Spa experience. Thank you for choosing The Ritz-Carlton Coconut Grove, Miami and we look forward to welcoming you back in the future. Sincerely, William Yahr Hotel... More

kuwait
Senior Contributor
45 reviews 45 reviews
37 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed September 10, 2014

i stayed in the the Ritz Carlton coconut grove last Aug. The hotel property is amazing from the lobby to the restaurant. The hotel staff in all the words that can describe are outstanding. The rooms are of fair size and well furnished. The location is very nice , just few minutes walk to the grove. The hotel overall is... More

Was this review helpful? Yes 4
Zeldar T, General Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (rasheed_albader), Thank you for sharing your recent experience with the viewers of tripadvisor. I am happy to know our Ladies and Gentlemen took great care of you and that you enjoyed your time with us. Thank you for making The Ritz-Carlton Coconut Grove, Miami your home while traveling and we look forward to welcoming you back in the... More

south florida
Top Contributor
153 reviews 153 reviews
20 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed September 8, 2014

The staff really brought this trip together for us. Celebrating a special birthday ( my wife) the Ritz staff went up and beyond the call of duty. From the Valet, to the doormen, to the front desk to the restaurant servers....they were the BEST in class!! Friendly, accommodating and just on top of their game was the way I can... More

Was this review helpful? Yes 6
Zeldar T, General Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (tferraro) Thank you for sharing your recent experience with the viewers of tripadvisor. I am happy to know our Ladies and Gentlemen took great care of you and that you enjoyed your time with us. Thank you for choosing The Ritz-Carlton Coconut Grove, Miami and we look forward to welcoming you back the next time you travel to... More

Toronto, Canada
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed September 7, 2014

From the moment we arrived to the moment the staff put on a clinic in customer service excellence. The property is very nice and our room was spacious and well appointed. Its located a very quick 5 min walk from all of the stores and restaurants or Coconut Grove.

Was this review helpful? Yes 4
Zeldar T, General Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (DZaid) Thank you for sharing your recent experience with the viewers of tripadvisor. I am so happy to know our Ladies and Gentlemen took great care of you and that you enjoyed your time with us. Thank you for choosing The Ritz-Carlton Coconut Grove, Miami and we look forward to welcoming you back the next time you travel... More

Miramar, Florida
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 7, 2014

Excellent service. It's what the Ritz is known for and I was very impressed. Would strongly recommend to those who can afford it, or to say you've stayed at aRitz at least once. Very worth it. Stayed here with family and they enjoyed the space and amenities.

Was this review helpful? Yes 4
Zeldar T, General Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (Errol D) Thank you for sharing your recent experience with the viewers of tripadvisor. I am happy to know our Ladies and Gentlemen took great care of you and that you enjoyed your time with us. Thank you for choosing The Ritz-Carlton Coconut Grove, Miami and we look forward to welcoming you back the next time you travel... More

Los Angeles, California
Contributor
13 reviews 13 reviews
10 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed September 4, 2014

I have stayed at this hotel twice and have had a wonderful experience on both visits. The staff is wonderful and very eager to please. I love that they remember your name and greet you when you walk by the front desk. Even the bartender remembered and said hello to us by name. The rooms are large and comfortable. There... More

Was this review helpful? Yes 1
Zeldar T, General Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (DebB818), Thank you for sharing your recent experience with the viewers of tripadvisor. I am happy to know our Ladies and Gentlemen took great care of you and that you enjoyed your time with us. Thank you for choosing The Ritz-Carlton Coconut Grove, Miami and we look forward to welcoming you back the next time you travel to... More

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Additional Information about The Ritz-Carlton Coconut Grove, Miami

Address: 3300 SW 27th Avenue, Coconut Grove, Miami, FL 33133
Phone Number:
Location: United States > Florida > Miami > Coconut Grove
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton Coconut Grove, Miami 5*
Number of rooms: 115
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Also Known As:
The Ritz Carlton Coconut Grove, Miami Hotel Miami
Coconut Grove Ritz Carlton
Ritz Coconut Grove

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