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The Ritz-Carlton Coconut Grove, Miami

5.0 of 5 3300 SW 27th Avenue, Coconut Grove, Miami, FL 33133
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The Ritz-Carlton Coconut Grove, Miami
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The Ritz-Carlton Coconut Grove, Miami
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383 reviews from our community

Traveler rating
    203
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Crawfordville, Florida
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I cannot express how much I loved staying here. What made the stay so good? The service. From the valet, to checking in, room service, and the staff helping us while we had our conference. They made my experience effortless and would definitely come back again. Only down side, make sure you get a room away from the construction side.... More

Was this review helpful? Yes
Zeldar T, General Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Ms. Lannon, It is such a pleasure to read your wonderful review and to know that our Ladies and Gentlemen took such great care of you. Thank you for sharing this comment with the viewers of tripadvisor and we look forward to welcoming you back the next time your travel plan leads you to Miami. Sincerely, William Yahr Hotel... More

San Francisco
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

Rooms are fine (furniture a tad old, bathrooms fine); the staff are nice; but boy the in room dining and dining room downstairs have a problem. Both mornings they got our breakfast order wrong (despite reading it back correctly) and one morning it took an hour to appear; lunch took an hour (and then second course showed up first). Good... More

Was this review helpful? Yes
Zeldar T, General Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (Pixmac), Thank you for staying with us while traveling to Miami and for sharing your comments on tripadvisor. It is quite disappointing to read that we failed to provide you with the expected service and ask that you accept my deepest apologies. My only hope is that you would give me the opportunity to discuss this in detail.... More

Arlington, Virginia
Senior Contributor
44 reviews 44 reviews
22 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here a year ago for a mother/daughter trip, and this year came back to stay with my husband and parents to watch my husband do a triathlon nearby. Our experience was mostly very positive. We had excellent one-on-one service, and everyone who worked there stopped to talk to us whenever they passed. Our water in the restaurant remembered... More

Was this review helpful? Yes
Zeldar T, General Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Ms. Brittanie, Thank you for sharing your comments with us viewers of tripadvisor. I am so happy to know that your overall experience was wonderful and that you will return to us next year. We look forward to welcoming you back to our little oasis in the Grove. Sincerely, William Yahr Hotel Manager More

Lexington, Massachusetts
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Loved, loved, loved my stay at the Ritz in Coconut Grove. I was in to visit my son at UMiami and checked into the Residence Inn where they were doing construction. Marriott was nice enough to let me out of that reservation and move to the Ritz which was only $150 more per night. It was TOTALLY worth it. I... More

Was this review helpful? Yes 1
Zeldar T, General Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (rooney/hagen), I am so happy to ready your wonderful feedback on your recent stay. Thank you for sharing this with the viewers of tripadvisor. It is truly wonderful to know that we have exceeded your expectations and look forward to welcoming you back to our little oasis the next time you travel t Miami. Sincerely, William Yahr Hotel... More

Toronto, Canada
Contributor
15 reviews 15 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Originally staying here was a corporate arrangement but I decided to arrive early to explore Miami. Corresponding with their concierge Mitch a wonderful itinerary was arranged seamlessly, his arrangements were spot on. Adding to this all the staff were wonderfully welcoming and accommodating, from Jaime and Martha in Biscaya, Victor by the pool, Haasan at the lobby lounge, the spa... More

Was this review helpful? Yes 1
Zeldar T, General Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (TorontoGadget), I would first like to thank you for making The Ritz-Carlton Coconut Grove, Miami your home away from yours. I am truly touched by your wonderful comments and please to know our Ladies and Gentlemen took such great care of you. Please know that I have shared your most appreciated comments with everyone mentioned. We all look... More

Woodcliff Lake, New Jersey
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I was actually surprised to find a Ritz here. There's not a lot immediately adjacent to the property and the facility itself is ok, but not a place you would go for a resort stay. I'm here for a wedding but I'm still trying to understand the niche that this hotel fills? Coconut Grove is a nice laid back town.... More

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Zeldar T, General Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (John G.), Thank you for your recent stay at The Ritz-Carlton Coconut Grove, Miami and for sharing your feedback with us viewers of tripadvisor. I am truly sorry to know that your experience was not as expected. Please accept my apologies for not meeting your expectations. Your feedback is greatly appreciated both positive and not so positive. We... More

Columbia, sc
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Had facility issues. People make the difference with this hotel. Olivia, Jocelyn, Rudy and Jovan..five stars. Ritz needs to spend some money on landscape upgrades to cover up rooms which face roofs/ac/exhaust fans. Could do more with pool area. Workout facility needs to be expanded. Very cramped. Very disappointed. Has so much more potential to attract business.

Was this review helpful? Yes 1
Zeldar T, General Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (wood2363), Thank you for your recent stay at The Ritz-Carlton Coconut Grove, Miami and for sharing your feedback with us viewers of tripadvisor. I am truly sorry to know that your experience was not as expected. Please accept my apologies for not meeting your expectations. Your feedback is greatly appreciated and also an important tool in our continued... More

San Luis Obispo, California
Senior Contributor
39 reviews 39 reviews
25 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for a family trip down memory lane ... my sister and I grew up in Miami. The setting is beautiful and if you love the grove it's really fun. The staff is warm and goes out of their way to make things nice. We had a view of Dinner Key from the room. There is construction across... More

Was this review helpful? Yes 1
Zeldar T, General Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (SLOmom), I would like to thank you for your recent stay at The Ritz-Carlton Coconut Grove, Miami and for sharing your experience with us. I am sad to hear that your night sleep was less not as restful as expected. Please accept my apologies and know that this is certainly not indicative to the service we provide. I... More

Coral Gables, Florida
1 review
5 of 5 stars Reviewed 4 weeks ago

Excellent massage therapists at this Ritz location. Don't forget to ask for the eucalyptus aromatherapy. Debra is one of the best at her profession! Highly trained, knowledgeable with a great personality.

Was this review helpful? Yes
Zeldar T, General Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (M0nicalo), I would like to thank you for experiencing The Ritz-Carlton Coconut Grove Boutique Spa services and for your wonderful feedback. It makes me very proud know that Debra took such great care of you. I have shared your comments with Debra and the Spa Team. We look forward to welcoming you back the next time you desire... More

miami
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 17, 2014

Gave the hotel a second chance and this property should not have the Ritz Carlton name attached to it. Moved rooms because a party was being held in the next room. Had to call 4x. This was after midnight. Moved to second room where I have construction going on since 6:30am. But you would think they would say something or... More

Was this review helpful? Yes 1
Zeldar T, General Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (Claudia U), Thank you for sharing your experience with the viewers of tripadvisor and for allowing us to address your concerns. Please accept my deepest apologies for this unfortunate occurrence during your recent stay. My only wish is that you would give me the opportunity to speak with you directly to offer a resolution that is most pleasing... More

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Additional Information about The Ritz-Carlton Coconut Grove, Miami

Address: 3300 SW 27th Avenue, Coconut Grove, Miami, FL 33133
Phone Number:
Location: United States > Florida > Miami > Coconut Grove
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton Coconut Grove, Miami 5*
Number of rooms: 115
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Also Known As:
The Ritz Carlton Coconut Grove, Miami Hotel Miami
Coconut Grove Ritz Carlton
Ritz Coconut Grove

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