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The Ritz-Carlton Coconut Grove, Miami

#20 of 111 Hotels in Miami
Certificate of Excellence
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3300 SW 27th Avenue, Coconut Grove, Miami, FL 33133
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The Ritz-Carlton Coconut Grove, Miami
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The Ritz-Carlton Coconut Grove, Miami
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423 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Port Richey, Florida
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

Our stay here was absolutely fabulous! Specially Maricel the housekeeper of our room went above and beyond to pleased us! I had surgery done in Miami and stayed at The Ritz for my recovery! It was a lot easier than what I was expecting to be!! A BIG THANK YOU TO THE TEAM! Thank you for making my time easier,... More 

Was this review helpful? Yes 1
RCCGM-HOTELMANAGER, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Yadira H., It was such a pleasure to read your feedback on tripadvisor and to know that Maricel took such great care of you. Most importantly, we are very happy that your recovery is going well. Please know that I have shared your feedback with Maricel and the entire team and they are it was most appreciated. Thank you... More 

Chantilly, Virginia
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The public areas of the Ritz-Carlton Coconut Grove are very nicely decorated. The interior of the rooms is fairly standard in size and comfort. The service from the staff is worth a mention - it really stood out IMHO. I've stayed at several Ritz Carltons and other 5 star hotels, and the staff at this Ritz really went out of... More 

Was this review helpful? Yes
RCCGM-HOTELMANAGER, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear knk29, Thank you for sharing your feedback with the viewers of tripadvisor and for staying at The Ritz-Carlton Coconut Grove, Miami. It was such a pleasure to read your wonderful comments and to know that our Ladies and Gentlemen helped to create a true Ritz-Carlton experience for you. Your feedback was shared with my team and very much appreciated.... More 

Buenos Aires, Argentina
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

We stayed at the Ritz for a week in January. The service of the staff was good. The hotel is located in Coconut Grove, a cute plce in Miami within walking distance to many restaurants and shops. The rooms are spacious and nice. The pool is great, althought there are shadows on it from the sorrounding buildings, till almost 11... More 

Was this review helpful? Yes
RCCGM-HOTELMANAGER, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear 969MariaO, Thank you for sharing this with the viewers of tripadvisor and for staying at The Ritz-Carlton Coconut Grove, Miami. I am so pleased to know that you enjoyed your experience. We look forward to welcoming you back the next time your travel plans bring you to Miami. Sincerely, William Yahr Hotel Manager More 

Phoenix, Arizona
Contributor
17 reviews 17 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We just stayed there for three nights with our teenage son. This was for business following a few days in The Keys. The hotel is lovely and smells amazing everywhere! I wouldn't bring kids/teenagers because there's just not much to do for them, I'd consider it more of a luxury adult hotel. My son hung out at the pool while... More 

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RCCGM-HOTELMANAGER, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (urs4444), Thank you for sharing your feedback with the viewers of tripadvisor and for staying at The Ritz-Carlton Coconut Grove, Miami. I was very pleased to know that you and your son enjoyed your experience with us although the construction may have added a little damper. As well, it was great to know your son had a chance... More 

New York City, New York
Contributor
12 reviews 12 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Ritz for two nights in February. I must say the service provided by the staff was fast, fabulous and friendly! The hotel was located in the Coconut Grove section of Miami which had a number of cute restaurants within walking distance which is a plus as parking is always at a premium! The Arts festival was... More 

Was this review helpful? Yes
RCCGM-HOTELMANAGER, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (wjjtravel), Thank you for sharing your feedback with the viewers of tripadvisor and for staying at The Ritz-Carlton Coconut Grove, Miami. I was very pleased to know that our Ladies and Gentlemen took great care of you although disappointed your room was not as expected. My sincerest apologies for not providing an overall perfect Ritz-Carlton experience. Please know... More 

Danville, CA
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Spent 4 nights here and enjoyed every minute. The hotel is beautiful, with spacious rooms and gorgeous architecture. Burst the most impressive part is the staff. Every single person we encountered was genuinely friendly and pleasant and went out o their way to name sure everything about our stay was excellent. It was truly a ponder full experience.

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RCCGM-HOTELMANAGER, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear guest (McLindyDanville_CA), Dear guest (megmarc2) Thank you for sharing your feedback of your recent stay! I am so happy to know that you enjoyed our facility but even more, the care you received from our Ladies and Gentlemen. We appreciate you sharing this with the viewers of tripadvisor and for staying with us at The Ritz-Carlton Coconut Grove Miami.... More 

Springfield, Illinois
Contributor
18 reviews 18 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I were in Miami for one night after a conference in Boca Raton. We usually stay in South Beach but chose to give the Coconut Grove Ritz a try as it looked great on their web page. Boy were we glad we did. It is absolutely beautiful, located in a somewhat residential area, within walking distance of... More 

Was this review helpful? Yes 1
RCCGM-HOTELMANAGER, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear guest (megmarc2), It is such a pleasure to read your comment of your recent stay and know that you were well cared for! Thank you for sharing this with the viewers of tripadvisor and for staying with us at The Ritz-Carlton Coconut Grove Miami. I have shared your wonderful comments with my team who were most grateful. We all... More 

Denver, Colorado
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Coconut Grove is the hidden gem of Miami. We had so much fun. The location is great because there are so many great restaurants and shops within a short walk… and the water is right there. The staff was friendly and helpful and the rooms were comfy and clean. I just wished they offered an app called Foli. I have... More 

Was this review helpful? Yes
RCCGM-HOTELMANAGER, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Kim, Thank you for sharing your feedback with the viewers of tripadvisor and for staying at The Ritz-Carlton Coconut Grove, Miami. I am happy to know that you enjoyed your experience with us and our proximity provided much convenience to the local sites. However, I am sorry to hear that you did not receive the benefit of our electronic... More 

Alken, Belgium
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Hotel is in a bad neighbourhood. The rooms are very average and not really clean. Poolarea and restaurants in bad condition. Staff is very helpfull and kind . For me certainly not 5 stars.I saw other Ritz hotels but they were from a different level

Was this review helpful? Yes
Zeldar T, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Natalie, Thank you for sharing your feedback with the viewers of tripadivisor and for staying with us during your trip to Miami. I am so sorry to hear that we did not meet your expectation and our facility did not appear to be at Ritz-Carlton standards. Please accept my apology and know that I have shared your feedback with... More 

Oakland Park, Florida
Contributor
11 reviews 11 reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 15, 2015

We stayed 2 days for valentines weekend. our front desk experience when checking in was a little annoying, we reserved a king size bedroom and they showed us in a two bed room and on top of it they acted as it was not their problem; we had to show our reservation to prove their mistake and still the clerk... More 

Was this review helpful? Yes 1
Zeldar T, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (DragonFlyer2014), Thank you for sharing your feedback with the viewers of tripadvisor and for staying at The Ritz-Carlton Coconut Grove, Miami. It was quite disappointing to know that we failed in providing a pleasant check-in experience for you and your husband. I understand how the first impression can certainly have a lasting impact but I assure you, this... More 

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