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The Ritz-Carlton Coconut Grove, Miami

5.0 of 5 3300 SW 27th Avenue, Coconut Grove, Miami, FL 33133
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Certificate of Excellence 2014
The Ritz-Carlton Coconut Grove, Miami
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The Ritz-Carlton Coconut Grove, Miami
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401 reviews from our community

Traveler rating
    211
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Geneva, Switzerland
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Have been a guest here on many, many occasions over the past 10 years or more. Always a sure value, with friendly service and well- appointed luxurious rooms. Special kudos go the the bellboys who have been here forever and always recognize by name and specific needs. Reception staff while always highly profesionnal and friendly change often and sometime do... More 

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Fort Myers, Florida
Contributor
18 reviews 18 reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

It was a great location for a one night stop over. I would not stay there more than 2 nights. It is not a destination hotel. No restaurant. Just breakfast and bar (snacks.) The hotel does not resemble the other Ritz's. I expected dark wood, classic furniture. It is near two State parks and a shopping district.

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Zeldar T, Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (JDR29), Thank you for your recent stay at The Ritz-Carlton Coconut Grove, Miami and for sharing your experience with TripAdvisor. I am sorry to know that our facility was not as you expected. Your feedback is an important part of our continued efforts in providing the finest service to our guests. I hope the next time you decide... More 

Denver, Colorado
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here for an overnight before traveling to the caribbean. We wanted a good of sleep in a comfortable room. Although the lobby and reception areas are beautiful, the rooms themselves are fairly average. We could hear the woman staying in the room next to us talking on the phone, and when neighboring guests closed their doors, they slammed... More 

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Zeldar T, Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Ms. Susanne Thank you for your recent stay at The Ritz-Carlton Coconut Grove, Miami and for sharing your experience with us viewers of TripAdvisor. Your feedback is very important in our continuous efforts to provide the finest service to our guests. It disappointing to know your night was not as restful as expected and ask that you accept my... More 

Senior Contributor
28 reviews 28 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here during my Christmas holidays in Miami for three nights. The hotel is a bit off centre when it comes to Miami, but its a short 12 minutes cab drive and you are down town so to say. The hotel is new, its fresh, it has big rooms with great bathrooms, nice articles from London based Asprey, exclusive... More 

Was this review helpful? Yes 1
Zeldar T, Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (Rovingconsular), Thank you for your recent stay at The Ritz-Carlton Coconut Grove, Miami and for sharing your experience with us viewers of TripAdvisor. Your feedback is a very important contribution to our continuous effort in providing the finest service to our guests. We look forward to welcoming you back to our little oasis in the Grove the next... More 

Grand Bahama Island
Contributor
12 reviews 12 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I had the pleasure of staying at the Ritz Carlton in Coconut Grove for two nights, November 24th & 25th. The moment we stepped out of our cab the bellman (Deigo) was there to greet us. The front desk staff were very friendly and accomodating and the housekeeping staff were great. I attended a cocktail party that night, the food... More 

Was this review helpful? Yes 1
Zeldar T, Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (AHarding), Thank you for your recent stay at The Ritz-Carlton Coconut Grove, Miami and for sharing your feedback with us viewers of TripAdvisor. It is such a pleasure to know your stay was enjoyable and our Team took great care of you. We look forward to welcoming you back to our little oasis in the Grove the next... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Another fantastic stay at the Ritz Carlton..... The hotel staff was on point from the moment we pulled up 30 departure. The only needs improvement area, the bed quality could be better....not as grand as I would've expected. The New Year's Eve party at the hotel was a success through the skillfully coordinated effort from the hotel staff.... The bell... More 

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Zeldar T, Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Scott, Thank you for staying at The Ritz-Carlton Coconut Grove, Miami and for sharing your experience with us viewers of TripAdvisor. I am so very pleased to know that you enjoyed your time with us and that Geovanny took such great care of you. Your feedback is an important piece to our continued effort in providing our guests flawless... More 

Louisville, Kentucky
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I had to spend 4 tough business days in Miami, the Ritz is a brand I prefer so the location in Coconut Grove was nice. This is a great central location for business in Miami. The hotel is currently being renovated but they kindly made sure guests were placed in appropriate rooms to avoid noise. The food in the bar... More 

Was this review helpful? Yes 1
Zeldar T, Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Christopher, Thank you for your recent stay at The Ritz-Carlton Coconut Grove, Miami and for sharing your feedback with us viewers of TripAdvisor. It is such a pleasure to read such wonderful comments and hear that you had a true Ritz-Carlton experience. Christopher, we look forward to welcoming you back to our little oasis in the Grove the next... More 

Nashville, Tennessee
Contributor
17 reviews 17 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed December 18, 2014

Very disappointing. We stayed here one night to attend a Halloween party in Coral Gables. After a few amazing nights at the Ritz Carlton in Key Biscayne, I was looking forward to trying out the Ritz in Coconut Grove. All Ritz's are amazing right? Wrong. There were some things I enjoyed here but overall would definitely not be back. The... More 

Was this review helpful? Yes 5
Zeldar T, Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (Todd M.), Thank you for sharing your recent experience with the viewers of tripadvisor. I cannot tell you how disappointing it is to learn that we failed in providing you a true Ritz-Carlton experience. Please accept my sincerest apologies. I would greatly appreciate a chance to speak with you directly to resolve this matter and ensure we do... More 

McLean, Virginia
Contributor
20 reviews 20 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 15, 2014

I recently had the opportunity to spend two nights at the Ritz Carlton Coconut Grove (Monday Dec 1st thru Wed Dec 3rd) as I was attending a conference that was held at the hotel. I had high expectations and was not disappointed. The property is not large, only 115 rooms, with an adjoining two (unobtrusively linked) tower for condo property... More 

Was this review helpful? Yes 2
Zeldar T, Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (MaryGL6016), Thank you for sharing your comments with the viewers of tripadvisor. It is such a pleasure to read your wonderful comments and know that our Ladies and Gentlemen were able to take such good care of you. Please know that I have shared your comments with our entire team and they are much appreciated for this. Thank... More 

Blythewood, South Carolina
Contributor
20 reviews 20 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 9, 2014

I chose the Ritz, Coconut Grove for a small, one day business meeting. This upscale, quaint, boutique hotel was perfect and the service was outstanding! The old style feel of the hotel, the marble lobby and bar area and typical Ritz personalized service was great! As soon as I checked in and met my meeting coordinator I was introduced to... More 

Was this review helpful? Yes 1
Zeldar T, Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (pmerten3), Thank you for sharing your experience with the viewers of tripadvisor. I am so happy to know that you enjoyed your stay at The Ritz-Carlton Coconut Grove, Miami. Because of yours and all other guest comments, we are able to continue delivering exceptional service. Thank you once more for sharing and we look forward to welcoming you... More 

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Additional Information about The Ritz-Carlton Coconut Grove, Miami

Address: 3300 SW 27th Avenue, Coconut Grove, Miami, FL 33133
Phone Number:
Location: United States > Florida > Miami > Coconut Grove
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton Coconut Grove, Miami 5*
Number of rooms: 115
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Also Known As:
The Ritz Carlton Coconut Grove, Miami Hotel Miami
Coconut Grove Ritz Carlton
Ritz Coconut Grove
Hotel Style:
#8 Luxury Hotel in Miami
#8 Spa Hotel in Miami
#14 Family Hotel in Miami
#24 Romantic Hotel in Miami
#25 Business Hotel in Miami

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