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The Ritz-Carlton Coconut Grove, Miami

#23 of 115 Hotels in Miami
Certificate of Excellence
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3300 SW 27th Avenue, Coconut Grove, Miami, FL 33133
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Complimentary Breakfast
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1 room 1 guest
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The Ritz-Carlton Coconut Grove, Miami
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475 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (475)
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    (113)
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The Valley, Anguilla
Level Contributor
113 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The Ritz-Carlton Coconut Grove proved to be the ultimate setting to catch up on some much needed rest and relaxation and I definitely enjoyed my 5 night stay. Their customer service skills are top-notch, everyone is pleasant, helpful, welcoming and greets you with a hello accompanied with a smile. Stayed on the 5th floor in a Deluxe City view which... More 

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Atlanta, Georgia
Level Contributor
45 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here on a recent business trip because the rate was right and close to my client. Pretty standard property which seemed to be well maintained. The front desk check in was easy and although I missed her name, the associate was very personable and welcoming. ROOM - nice sized on the 7th floor with the "city view". Not the... More 

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Whippany, United States
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We went for a lunch, we were seated quickly and service was outstanding. As you would expect for a property of this caliber. My wife had a fish special and said it was the best she had all week, as we were staying in Miami at a different hotel. My son and I had the wagyu beef burger. Me the... More 

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RCCGM-HOTELMANAGER, Hotel Maneger at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Charles M, Thank you for sharing your experience with the viewers of tripadvisor and for choosing The Ritz-Carlton Coconut Grove, Miami for your dining experience. I am so happy to know that your experience was everything you expected of a Ritz-Carlton. Your feedback was shared with my food and beverage team who were much appreciative. We look forward to... More 

Houston, Texas
Level Contributor
75 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After a long sail with our grown children, we decided to spend the day at the Ritz-Carlton instead of staying at the sweltering dock. We reserved a cabana at the pool and spent an entire day lounging, sipping champagne, eating fruit and having a nice lunch. The service from the door to the pool was first rate. Our day cost... More 

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RCCGM-HOTELMANAGER, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear 221lindag, Thank you for sharing your experience with the viewers of tripadvisor and for making The Ritz-Carlton Coconut Grove, Miami your preferred “staycation” destination. I am so happy to read your wonderful comments and to know that you enjoyed our poolside cabana package. Your feedback was shared with my entire team who were much appreciative. We look forward to... More 

Indianapolis, In
Level Contributor
48 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
2 of 5 stars Reviewed 2 weeks ago

So I am beginning to think that Florida does not understand the 5-star luxury hotel concept. The best thing about this hotel is about the staff, and I really wanted to like it for this reason alone. But I don't think they knew any better and it seriously pains me to write this. Pros: staff (already mentioned), some decent food... More 

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RCCGM-HOTELMANAGER, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear guest (lemon.basil), Thank you for sharing your feedback with the viewers of tripadvisor and for staying at The Ritz-Carlton Coconut Grove, Miami. I am so sorry to read of your disappointment and ask that you accept my apology for not meeting your Ritz-Carlton expectation. Your feedback is very important in our continuous efforts to ensure each guest receives a... More 

United Kingdom
Level Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a small Ritz, I think it caters more to a business clientele. I requested an upgrade to a by room (which implies you are looking at water right? No, I was facing the bay, but it was behind several buildings, so really I had a building view. The rooms are very small, although I was told I had... More 

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RCCGM-HOTELMANAGER, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear MoniqueM74, Thank you for sharing your feedback with the viewers of tripadvisor and for staying at The Ritz-Carlton Coconut Grove, Miami. I am sorry to read of your disappointment in our facility and I apologize for not meeting your Ritz-Carlton expectations. Your feedback is very important in our continuous effort to ensure each guest receives a true Ritz-Carlton experience.... More 

Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have stayed at this property twice when we were in town for a family celebration and the location is very convenient. The hotel is very nicely maintained and the staff is courteous and responsive. The pool is beautiful and the food was pricey but delicious. We were lucky enough on our second stay to eat lunch alone in a... More 

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RCCGM-HOTELMANAGER, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (Andi G.), Thank you for sharing your feedback with the viewers of tripadvisor and for returning to The Ritz-Carlton Coconut Grove, Miami for your family celebration. My team and I truly appreciate your kind words and recommendation. Andy, your feedback is very much appreciated and it is also a big help in our continuous efforts to providing a... More 

Atlanta, Georgia
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here twice when I was in Miami on business. The first time the room was beautiful, comfortable, had all the toiletries promised and the service was wonderful. I needed something printed and the desk worked with me in order to have that done. The second time the room wasn't bad; it didn't have all of the toiletries and... More 

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RCCGM-HOTELMANAGER, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (Kelly K), Thank you for sharing your feedback with the viewers of tripadvisor and for returning to The Ritz-Carlton Coconut Grove, Miami. Your comments are greatly appreciated. Although I am very happy your first experience with us was everything you expected of a Ritz-Carlton, it was a bit disappointing to know we failed to be consistent with the... More 

Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is nice Ritz-Carlton. We have loyalty with Marriott so we were upgraded. The rooms are spacious, clean and all the luxury service you would expect from the Ritz. The beds here are heaven. Very nice pool, with a pleasant breakfast. There seems to be a lot of construction going on around here. It's not disruptive in regards to the... More 

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RCCGM-HOTELMANAGER, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear BrianFrattarola, Thank you for sharing your experience with the viewers of tripadvisor and for staying with us at The Ritz-Carlton Coconut Grove, Miami. Your feedback is greatly appreciated and I am very happy to know our service met your Ritz-Carlton expectations. I also understand how the obstruction of your view can avert you from having a flawless experience and... More 

Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Any other hotel would get an easy 4, but I hold ritz to a higher standard. Let me be clear, everything about the staff, facility, service, rooms...was all fantastic. Everyone was incredibly friendly, helpful, and amazing. There was really only 1 thing that forces me to give this amazing hotel a 3....the INCREDIBLY thin walls. Every day of my 4... More 

Was this review helpful? Yes
RCCGM-HOTELMANAGER, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (Travis S), Thank you for sharing your feedback with the viewers of tripadvisor and for choosing to stay at The Ritz-Carlton Coconut Grove, Miami. I am quite please to know that our ladies and gentlemen took great care of you and that you enjoyed the facility. However I truly am sorry for the disturbance. Your feedback is very... More 

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