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All 131 Miami hotels

The Ritz Carlton Coconut Grove, Miami

5.0 of 5 Hotel   |   3300 SW 27th Avenue, Coconut Grove, Miami, FL 33133 (Coconut Grove)
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Complimentary Breakfast
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The Ritz Carlton Coconut Grove, Miami
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77%
Ranked #20 of 131 hotels in Miami
Certificate of Excellence 2013
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327 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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illinois
Contributor
11 reviews 11 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Service from the staff was nothing more then execllent. The deepest part of the pool outside was five feet. Good if you don't swim very well or you have children. The workout room had your typical equipment you would expect from a hotel. I did have breakfast outside near the waterfall area, the food was ok. Hotel condition was excellent,... More

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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Service was outstanding from every single member of staff. A small problem was put right immediately and I was given every assistance with complex onward travel arrangements. The spa is excellent with proper separate facilities for men and women and wonderful therapists. Food was superb. Ritz Carlton Coconut Grove is everything that a great hotel should strive to be. Top... More

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Miami, Florida
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

The hotel is fine, but there is construction round the clock...in your ear. I don't know how this is Legal. I live in the hotel residences. The construction is every night, all night and weekend mornings beginning at 7 am. One shouldn't pay to have to hear this.

Was this review helpful? Yes 1
Camberley, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Spent 3 days at this well-presented hotel with the expected level of customer service you get in the USA. Friendly staff upon check-in, good rooms and excellent food throughout catering for over 60 of us. I would say that the lobby bar is a little small to cater for large groups but the staff here are also very good. The... More

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Victoria S, Manager at The Ritz Carlton Coconut Grove, Miami, responded to this review

Good day, On behalf of the I appreciate you taking the time to share your concerns of the construction noise in the sorrounding area. It is understandable why you would be frustrated by this matter. If you wish to discuss this further, feel free to contact me directly. Warm regards, Executive Office More

Alexandria, Virginia
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I am still at the Ritz Carlton Coconut Grove for a two night stay and I wanted to say how pleasantly surprised I am with the hotel and its service. I picked the hotel because it offered a very good government/military rate, a little more than half the regular room rate. No other Ritz Carltons in the areas were offering... More

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Paoli, Pennsylvania
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I am a frequent traveler and typically am a fan of Ritz and Marriott family properties. The facility is classy clean and well maintained. I will share some of my experience. Upon check-in there was a hard sell for an upgraded room at a much higher price. I should not have to say no thank you 3 times, in front... More

Was this review helpful? Yes 2
Jackie V, General Manager at The Ritz Carlton Coconut Grove, Miami, responded to this review

Dear Jeffrey P. Thank you for your loyal patronage to our brand and for taking the time to provide your feedback on Trip Advisor. It is unfortunate to learn of your disappointing overall impression of our hotel, though I am happy to hear that you mentioned our classy and well maintained facility. Please know, our guest’s satisfaction is very important... More

New York City, New York
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed for 4 nights. Our first room was adjoining to another, and while the door was locked, we could hear them screaming at each other loud and clear. We asked for a change, and they couldn't have been nicer. The change was done while we were at dinner to a comparable room on a different floor. Service at the... More

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Jackie V, General Manager at The Ritz Carlton Coconut Grove, Miami, responded to this review

Dear BSL10024, Good afternoon and thank you for taking the time to share your comments about your recent visit to our property over the Sony Open. I am happy to hear that our Ladies and Gentlemen assisted you when needed to make your stay comfortable. Thank you for highlighting the convenience of the Shuttle Service to the Sony Open, a... More

San Francisco, California
Senior Contributor
29 reviews 29 reviews
28 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The staff at this hotel was top of the line--highly knowledgeable and helpful, and dedicated to our comfort. From the valet parking guys who greeted us on arrival and returned our car on departure with cold waters for our drive, to the front desk staff, bellman who told us about all hotel services and amenities on the way to our... More

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Jackie V, General Manager at The Ritz Carlton Coconut Grove, Miami, responded to this review

Dear guest, Thank you for submitting a very detailed review of your experience at The Ritz-Carlton Coconut Grove. While I am pleased to learn that you enjoyed the customer service provided by our Ladies and Gentlemen throughout your stay, I will take your feedback on the other items such as (WIFI, additional plugs near the bed, water pressure, valet parking)... More

New York City, New York
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This location is not like your average Ritz. The service was really subpar. Pool ran out of towels and chairs pretty much every day we were there. The dining staff was very slow. The room was clean...until I decided to do some push ups and looked at the dust bunnies under the bed. Had we not been there for a... More

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Jackie V, General Manager at The Ritz Carlton Coconut Grove, Miami, responded to this review

Good morning, Thank you for taking the time to post this review on Trip Advisor. It is unfortunate to learn of your overall impression of our property. Please know, your satisfaction is very important to us, and we hope to have the opportunity to create a better experience in your next visit. Rest assured we will use this feedback in... More

Senior Contributor
28 reviews 28 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 18, 2014

Spent three nights here in January. The rooms were nice but not stunning, the location was great and the service on the beach good. Poolside looked and felt a bit run down but again the staff were friendly enough. The problem is everything is so expensive. $45 for breakfast. $35 for a small glass of wine and small gin and... More

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Jackie V, General Manager at The Ritz Carlton Coconut Grove, Miami, responded to this review

Dear Jonnieb1701, Thank you for your comments and review on Trip Advisor. Feedback is very important to us and I appreciate the time you took to write your opinion regarding our property. We will review our pricing, though I am happy to say that our Food and Beverage team continuously creates new events, one of them being the TGIF, The... More

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Additional Information about The Ritz Carlton Coconut Grove, Miami

Also Known As:
The Ritz Carlton Coconut Grove, Miami Hotel
The Ritz Carlton Coconut Grove, Miami Hotel Miami
Coconut Grove Ritz Carlton
Ritz Coconut Grove
Ritz-Carlton Coconut Grove
Coconut Grove Ritz
Coconut Grove Ritz-Carlton
Address: 3300 SW 27th Avenue, Coconut Grove, Miami, FL 33133
Phone Number:
Location: United States > Florida > Miami > Coconut Grove
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Miami
#10 Luxury Hotel in Miami
#20 Business Hotel in Miami
#33 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz Carlton Coconut Grove, Miami 5*
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