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The Ritz-Carlton Coconut Grove, Miami

#19 of 113 Hotels in Miami
Certificate of Excellence
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3300 SW 27th Avenue, Coconut Grove, Miami, FL 33133
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Complimentary Breakfast
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The Ritz-Carlton Coconut Grove, Miami
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449 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed today NEW

We had such a nice time my husband had his own personal cake in the room and when we entered the hotel they wished him a happy bday and everybody was so nice and made us feel at home i would stay here again loved it

Was this review helpful? Yes
Chicago, Illinois
1 review
2 of 5 stars Reviewed 3 days ago NEW

Not worthy of the Ritz name! Everything about this hotel is mediocre at best. Location is away from anything of interest and surrounded by construction. Views are simply ugly - sorry, no other way to put it. Room is ok and comfortable - standard Ritz fare, but walls are so thin you can literally hear every word your neighbors are... More 

Was this review helpful? Yes 1
Sidmouth
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Last week we called into Hotel on way from Fort Lauderdale to Miami Airport. We requested that the Hotel look after our luggage as we had 4 hours to loose. The Staff were so helpful an as I am disabled they even lent me a wheelchair. We had a drink and went for a stroll around the promenade. The restaurant... More 

Was this review helpful? Yes 1
RCCGM-HOTELMANAGER, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (sidmouthlwc), Thank you for sharing your experience with the viewers of tripadvisor and for celebrating Father's Day with us. I am so happy to know that you and your guest enjoyed our annual Father’s Day brunch. Your comment was shared with my entire team who were most appreciative. With unlimited dining options out there, we truly appreciate you... More 

caracas
Level Contributor
326 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

like all the ritz hotels this is very elegant and nice it si not cheap so you have to think if it fits your budget in miami most places require you to rent a car please vote this was helpful in the link bellow to help this contributions

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RCCGM-HOTELMANAGER, William Yahr at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear turistadeccs, Thank you for sharing your feedback with the viewers of tripadvisor and for staying at The Ritz-Carlton Coconut Grove, Miami. I am so happy that you enjoyed your stay and had a true Ritz-Carlton experience. Your feedback is very important in our mission to provide the finest service to our guests. Thank you once more for staying with... More 

Arlington Heights, Illinois
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed here last summer. The whole town, starting a few feet from the entrance, appeared to be under construction. I did not receive an advance warning. I did not receive any additional discounts for my inconvenience. The hotel is not located in the most attractive location to start off. The hotel appears to be near water. I state water... More 

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RCCGM-HOTELMANAGER, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Trish6plus2, Thank you for sharing your feedback with the viewers of tripadvisor and for staying at The Ritz-Carlton Coconut Grove, Miami. I am so sorry to hear of your disappointing experience. Please accept my apologies for not meeting your expectations. I understand your frustration in this matter and can only hope in time you will return to explore the... More 

Natal, RN
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Excellent hotel with good localization in front of the see. The hotel offers diferents options of restaurants and one bar. The wifi available service is good as well the staff people. The roons have good size with balconi. Others facilities like swiming pool and gym are available to the guests

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RCCGM-HOTELMANAGER, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Adriano, Thank you for sharing your experience with the viewers of tripadvisor and for staying at The Ritz-Carlton Coconut Grove, Miami. It is wonderful to know that you enjoy your stay and the facilities. Your feedback is a very important tool in our service commitment to our guests. Thank you for staying with us and we look forward to... More 

Bluffton, South Carolina
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 1 week ago

I am going to write the "Ritz First Timer" review because I've never been able to stay at a Ritz property before. My husband was in town for a conference and because we have friends in Miami, my son and I went along. Every bit of our stay was fantastic from the moment we drove up to the hotel. If... More 

Was this review helpful? Yes 3
RCCGM-HOTELMANAGER, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest, Thank you for sharing your experience with the viewers of tripadvisor and for staying at The Ritz-Carlton Coconut Grove, Miami. Your feedback is a very important tool in our service commitment to our guests. I have shared your wonderful compliments as well we discussed your suggestion and how to improve the internet package rate. Once again, thank you... More 

Baltimore, Maryland
Level Contributor
42 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I have stayed in many Marriott Properties, but never a Ritz. I set my expectations high since it is a premium hotel. The entire place was very clean and the staff very friendly. The room was decorated "formal", but nice. The room had an outside patio, which was nice. Now the downside. There is construction across the street which was... More 

Was this review helpful? Yes 1
RCCGM-HOTELMANAGER, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest, Thank you for staying at The Ritz-Carlton Coconut Grove, Miami and for sharing your experience with the viewers of tripadvisor. I am quite disappointed to read of our failure to provide the expected amenities and services. Please accept my deepest apology. I have personally addressed these concerns with my team to ensure this does not occur with any... More 

South Bend, Indiana
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We first had reservations at the Mayfair Hotel, which turned out to be a mistake. That place was bad; we left within an hour and went straight to the Ritz-Carlton. The staff made us feel so welcome and took care us for the 10 day visit. A great place, excellent food, relaxing and professional spa services. Your only regret will... More 

Was this review helpful? Yes 1
RCCGM-HOTELMANAGER, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (Mac E), Thank you for sharing your experience with the viewers of tripadvisor. It is wonderful to read how much you enjoyed your stay and to know our ladies and gentlemen took great care of you. Your feedback was shared with the entire team who were most appreciative of your kind words. We look forward to welcoming you... More 

Sacramento, California
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We recently spent a few nights at the Ritz-Carlton, Coconut Grove, Miami prior to a cruise and would HIGHLY recommend this property. The facility is gorgeous, the rooms are beautiful and the service is uncompromising and impeccable. We can't say enough about the excellent service: from the reception desk, to the concierge, to the dining room wait staff...all were fantastic.... More 

Was this review helpful? Yes 4
RCCGM-HOTELMANAGER, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (Cigarband), Thank you for sharing your experience with the viewers of tripadvisor and for deciding to stay with us before setting of on your cruise. I am very happy to know that our Ladies and Gentlemen provided such great care and that you had a wonderful experience. We look forward to welcoming you back the next time you... More 

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