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The Ritz-Carlton Coconut Grove, Miami

#23 of 120 Hotels in Miami
Certificate of Excellence
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3300 SW 27th Avenue, Coconut Grove, Miami, FL 33133
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1 room 1 adult
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The Ritz-Carlton Coconut Grove, Miami
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523 Reviews from our TripAdvisor Community

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Austin, Texas
Level Contributor
2 reviews
2 of 5 stars Reviewed 3 days ago NEW via mobile

I am an independent contract events guy who works whichever hotel my client chooses. I ve been and stayed everywhere. Location is good, property outdated and gaudy in appearance but a zero on the Miami hip scale, food is good but crazy overpriced, customer service is below par (send every front desk person except 'ruddy' (who is excellent) to rC... More 

Helpful?
Thank Brian B
RCCGM HOTEL MAN... Y, Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (Brian B), Thank you for sharing your feedback with the viewers of TripAdvisor. I am so sorry to read of your disappointment and ask that you accept my apology for not meeting your Ritz-Carlton expectation. Your feedback is very important to us. We are reviewing these concerns to ensure we honor our service commitment to all future guests.... More 

Sarasota, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I recently stayed at the Ritz-Carlton Coconut Grove Property in route to taking a cruise and I absolutely had my expectations exceeded. Firstly, Ruddy at the Front Desk is one of most professional and personable employees I have ever encountered. Kasner over night was very helpful and knowledgeable with locating some local entertainment, restaurants, and in choosing Cigars. Beside the... More 

Helpful?
1 Thank Christian C
RCCGM HOTEL MAN... Y, Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (Christian C), It is such a pleasure to read your wonderful comments and to know both Ruddy and Kasner along with the rest of our team took excellent care of you. We truly appreciate you sharing this experience with the viewers of tripadvisor. Thank you for choosing to stay with us during your travels and we look forward... More 

Central, NJ
Level Contributor
172 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

Stayed at the Coconut Grove Ritz one night for a business event and felt the hotel did not function at the level of other Ritz properties. The front desk staffer was very courteous and check in was fast. The lobby was small but well appointed and there was a restaurant and bar that closed at 11pm. Room service ends at... More 

Helpful?
Thank joylama
RCCGM HOTEL MAN... Y, Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (joylama), Thank you very much for sharing your experience with the fellow viewers of TripAdvisor and for staying at The Ritz-Carlton Coconut Grove, Miami. I am sorry to know that we failed to exceed your expectations. Your feedback both positive and constructive is a great tool in our continuous efforts to provide the finest personalized service and ensure... More 

2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

A couple of weeks ago, I was unable to return home, in Washington, DC, due to the snow blizzard and resulting airport closures. The RC Coconut Grove became my home away from home for four nights. This hotel raises the bar in costumer service. Everybody, and I mean everybody, made me feel welcome... always addressing me with a gracious and... More 

Helpful?
Thank Carmen N
RCCGM HOTEL MAN... Y, Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (Carmen N), Thank you for sharing your recent experience with the viewers of TripAdvisor and for staying at The Ritz-Carlton Coconut Grove, Miami. It is truly wonderful to know you enjoyed your stay with us and that our ladies and gentlemen took great care of you. Your feedback was greatly appreciated by my entire team. Thank you once... More 

Atlanta, Georgia
Level Contributor
142 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for two nights on our way to Cuba. The lobby was very nice and did have a bar that opened at 4PM. It also served bar type food with some lovely sushi type items. The only other place to eat was a small dining room that was very casual. I can't imagine having dinner there. Breakfast was... More 

Helpful?
Thank Sylvia315
RCCGM HOTEL MAN... Y, Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (Sylvia 315), Thank you very much for sharing your experience with the fellow viewers of TripAdvisor and for staying at The Ritz-Carlton Coconut Grove, Miami. I greatly appreciate your feedback both positive and constructive as this becomes a great tool in our continuous efforts to provide the finest personalized service and ensure each guest experiences a true Ritz-Carlton... More 

Toronto, Canada
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Our customer service experience was wonderful, as one might expect at a Ritz property. Rooms were spacious and comfortable. We didn't like the smell of carpet deoderizer that took a day to go away. Pool area is nice. Be aware that a large building is under construction next to the property. It was noisy all day long.

Helpful?
2 Thank JeffCnd
RCCGM HOTEL MAN... Y, Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (JeffCnd), Thank you for sharing your feedback with the viewers of tripadvisor and for staying at The Ritz-Carlton Coconut Grove, Miami. It is a pleasure to read your wonderful comments about your experience and to know that you enjoyed our facilities. Our team strives to provide excellent care of you and our guests. Thank you for choosing to... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 7, 2016

All employees were excellent, food was good The staff is incredibly outgoing and friendly. Our room was beautiful,. It was a very nice to view to wake up to every morning. The pool was lovely. Couldn't complain about the delicious poolside beverages, either! The lobby is neat. Nice purple sofa and cool pictures on the walls. Would stay here again

Helpful?
2 Thank Fred K
RCCGM HOTEL MAN... Y, Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (Fred K), It is such a pleasure to read your message. Thank you for your kind words and for sharing your experience with the fellow viewers of TripAdvisor. I would also like to thank you for making The Ritz-Carlton Coconut Grove, Miami your home while traveling away from yours. We are very pleased to know that you had... More 

Miami Beach, Florida
Level Contributor
3 reviews
1 of 5 stars Reviewed January 5, 2016

we were looking forward to a nice stay on coconut grove until we noticed a huge construction site just opposite of the hotel. Heavy machinery is working there all day building what it seems to be one or 2 big towers . To make things worse the site even has a permit to work after hours. Yesterday night there were... More 

Helpful?
Thank Cusumbo P
RCCGM HOTEL MAN... Y, Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (Cusumbo P), Thank you for sharing your feedback with the viewers of tripadvisor and for staying at The Ritz-Carlton Coconut Grove, Miami. It truly saddens me to read of your experience as our mission at The Ritz-Carlton is to always provide a warm relaxing environment for our guests. Please accept my sincerest apology for the interruption to your... More 

New York City, New York
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed January 3, 2016 via mobile

If you are looking to stay in coconut grove this hotel is an excellent choice. The staff is helpful and the service is very good. They gym is also decent and fairly empty. The bed is so comfortable, I want to bring it home with me. The hotel doesn't have a breakfast buffet, only a la carte (except Sunday) which... More 

Helpful?
Thank mel685
RCCGM HOTEL MAN... Y, Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (mel685), Thank you for sharing your experience with the viewers of TripAdvisor and for staying at The Ritz-Carlton Coconut Grove, Miami. It was a true pleasure in reading your message and appreciate your feedback. We are pleased to know that you and your husband enjoyed your time with us and hope to see you both soon to enjoy... More 

South Lake Tahoe, California
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed January 2, 2016 via mobile

We stayed at the Ritz in December of 2015. It was fantastic. The staff is incredibly outgoing. Our room was beautiful, and faced the pool,ocean, and yacht club. It was a very nice to view to wake up to every morning. The pool was lovely. Couldn't complain about the delicious poolside beverages, either! The lobby is neat. Nice purple sofa... More 

Helpful?
3 Thank Arlocarlton
RCCGM HOTEL MAN... Y, Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest (Arlocarlton), It is such a pleasure to read your message. Thank you for sharing your experience with the viewers of TripAdvisor and for staying at The Ritz-Carlton Coconut Grove, Miami. It gives me great pride in knowing that you enjoyed your time with us and we look forward to welcoming you back very soon. Thank you once more... More 

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