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The Ritz-Carlton Coconut Grove, Miami

#20 of 112 Hotels in Miami
Certificate of Excellence
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3300 SW 27th Avenue, Coconut Grove, Miami, FL 33133
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Complimentary Breakfast
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The Ritz-Carlton Coconut Grove, Miami
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The Ritz-Carlton Coconut Grove, Miami
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435 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Winter Park, Florida
Top Contributor
133 reviews 133 reviews
40 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

There is a great deal of construction going in the neighborhood the hotel is located in. Be sure to ask for a room facing away from it. Having stayed at many Ritz properties, the hallways in this one are a little tired. A contemporary upgrade would be welcome. It reminds me of the one in Jamaica that they closed not... More 

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Madison, Connecticut
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We where very lucky to encounter Ruddy Arteaga as the reservation was confused and we where ready to move to another local hotel the Mayfair and then Ruddy took over and made our entire stay a real pleasure. Having such a committed employees as Ruddy would make me recommend your hotel to all my clients and friends.... Thanks Ruddy so... More 

Was this review helpful? Yes 1
Hopkinton, New Hampshire
Top Contributor
79 reviews 79 reviews
26 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We headed to the greater Miami area for a little defrosting and to celebrate a benchmark anniversary and chose the Ritz as our home base. I have stayed in a number of Ritz Carlton's around the US and am always impressed with their service. The Team at Coconut Grove met the Ritz high standards with ease and confidence. I would... More 

Was this review helpful? Yes 1
RCCGM-HOTELMANAGER, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear ErikontheGO, Thank you for sharing your recent experience with the viewers of tripadvisor. It is such a pleasure to know that our service and facility was everything you expected from a Ritz-Carlton. Your comment was shared with our entire team and all mentioned (Dannie, Geovanny and Josh) were recognized for taking such great care of you. Thank you for... More 

Edinburgh
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

stayed at this hotel for a short business trip and was very impressed with many aspects. The staff were very helpful and friendly. the rooms were very well equipped and clean. Definitely lives up to the premium brand name - would stay there again without any doubts

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RCCGM-HOTELMANAGER, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear StephenGar, Thank you for sharing your recent experience with the viewers of tripadvisor. It is such a pleasure to know that our service and facility was everything you expected from The Ritz-Carlton. Our mission is to provide the finest personalized service to each of our guests. Thank you once more for sharing your feedback and we look forward to... More 

Fort Myers, Florida
Top Contributor
143 reviews 143 reviews
27 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a great hotel. I was here for a meeting and from the moment I pulled up to the entrance the staff was unbelievable. Check in was great, they offered champagne or wine, to when I checked out. The rooms are super nice and the beds are so comfortable. The rooms are very good. The meeting I was at... More 

Was this review helpful? Yes 1
RCCGM-HOTELMANAGER, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Ken S, Thank you for sharing your recent experience with the viewers of tripadvisor. It is such a pleasure to know that our service and facility was everything you expected from The Ritz-Carlton. Our mission is to provide the finest personalized service to each of our guests. Thank you once more for sharing your feedback and we look forward... More 

Jupiter, Florida
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

my wife and i visited the Ritz Carlton Coconut Grove for a 3 day getaway celebrating our 40th anniversary and we had a wonderful time! From the moment we arrived we were treated royally, the staff were ALL amazing. Our room was great, complete with Nespresso coffee maker and an incredibly comfortable bed. The location is very convenient to Coconut... More 

Was this review helpful? Yes 2
RCCGM-HOTELMANAGER, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Mike, Thank you for sharing your experience with the viewers of tripadvisor. It is such a pleasure to read your comment and to know our Ladies and Gentlemen took great care of you and your wife. Congratulations and thank you for celebrating your 40th year wedding milestone with us! We look forward to welcoming you both back to your... More 

Ljubljana, Slovenia
Contributor
17 reviews 17 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 12, 2015

Your score 9.6 Miami hotels have a serious problem with their employees, but not this one: people working in The Ritz-Carlton Coconut Grove are at the top of the class, much higher than Miami Four Seasons or Mandarin Oriental. Of more than a dozen hotels tried in Miami, this is the best one where hardware (facilities) and software (people) match.... More 

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RCCGM-HOTELMANAGER, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear DVonTravel, Thank you for taking the time to share your experience with the viewers of tripadvisor and for staying at The Ritz-Carlton Coconut Grove, Miami. It is such a pleasure to read your comments and to know that our Ladies and Gentlemen left a wonderful, lasting impression on you. Your comments mean so much to us and I assure... More 

philadelphia
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 10, 2015 via mobile

After a difficult stay elsewhere, my significant other and I decided to extend our Miami stay at another Hotel location, the Ritz Carlton, Coconut Grove. Upon our arrival, the gorgeous lobby and welcoming staff immediately put me at ease. Walked into a lovely, well-appointed, quiet (despite nearby construction), and spacious room with a bay view and felt immediately almost giddy.... More 

Was this review helpful? Yes 1
RCCGM-HOTELMANAGER, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear relativeuplift, Thank you for sharing your feedback with the viewers of tripadvisor and for putting your trust in us to take care of you both. It is rewarding to know that our Ladies and Gentlemen took great care of you. We look forward to welcoming you both back to your new home in Miami. Sincerely, William Yahr Hotel Manager More 

Toronto, Canada
Contributor
11 reviews 11 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 9, 2015

My family of 6 spend the night here in between international flights. The reservation agent did a great job putting us into a suite instead of 2 rooms which was much nicer. The suite itself was very luxurious but the property itself was a bit far from the airport for a short overnight stay. To be fair I think we... More 

Was this review helpful? Yes 1
RCCGM-HOTELMANAGER, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Havekidslovetotravel, Thank you for sharing your feedback with the viewers of tripadvisor and for staying at The Ritz-Carlton Coconut Grove, Miami. I am so sorry to hear tha our service did not meat your expectations. Your feedback is very important in our continuous efforts to anticipate our guest needs and provide a true Ritz-Carlton experience. My only wish is... More 

Portland, Maine, United States
Top Contributor
102 reviews 102 reviews
15 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed April 8, 2015

This Ritz, while being a very nice place, lacks the guest experience that you would expect from a Ritz Carlton. The sandblasting and painting that they were doing in the swimming pool area was noisy and not relaxing. It is Florida in high season so I would think they would wait and do their maintenance when it would not interfere... More 

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RCCGM-HOTELMANAGER, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Sanford F, Thank you for taking the time to share your experience with the viewers of tripadvisor and for celebrating your special occasion at The Ritz-Carlton Coconut Grove, Miami. Your feedback is very important to our continued efforts to provide the finest personalized service to our guests. I am so sorry to hear that your stay was less than... More 

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