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The Ritz-Carlton Coconut Grove, Miami

#22 of 113 Hotels in Miami
Certificate of Excellence
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3300 SW 27th Avenue, Coconut Grove, Miami, FL 33133
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Complimentary Breakfast
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The Ritz-Carlton Coconut Grove, Miami
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460 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed yesterday NEW

Just back from a wonderful week's stay at the coconut grove hotel. Previous reviews had begun to get me worried before we arrived but I needn't have! The staff were lovely, rooms excellent size with very comfy beds and the hotel is in a great location. We had a room at the back so no building noise.

Was this review helpful? Yes 2
Weston, Florida
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Hotel was very well managed and staff were quite friendly. Rooms were big and spacious and appointments what you would expect form the Ritz family. No double sink in the master bath, but second bath made up for it. We only had breakfast there are we were part of a wedding, but food was good. Bar service was very attentive... More 

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RCCGM-HOTELMANAGER, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest, Thank you for sharing your experience with the viewers of tripadvisor and for staying at The Ritz-Carlton Coconut Grove, Miami. I apologize for any disturbance you have experienced due to the neighborhood development. Your feedback is very important to us and I truly appreciate all your kind words as well as your shared concerns. Sincerely, William Yahr Hotel... More 

Oviedo, FL
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Spent three nights at this hotel and felt very pampered. All of the employees were welcoming and helpful. The rooms were very comfortable and loved the coffee maker in the room. Had a few meals there and both service and food were great. We had a toddler and infant with us and everyone did everything they could to accommodate our... More 

Was this review helpful? Yes 1
RCCGM-HOTELMANAGER, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest, Thank you for sharing your experience with the viewers of tripadvisor and for staying at The Ritz-Carlton Coconut Grove, Miami. I am so happy to know that our Ladies and Gentlemen took such great care of you and your family. Your wonderful comments were share with my entire team who were most grateful. We hope to welcome you... More 

1 review
5 of 5 stars Reviewed 1 week ago

This was my first experience at the Ritz-Carlton Coconut Grove, we had exceptional service. Everyone was overly kind and wiling to give us advice on the best places to visit, as we are from Dallas, TX. Thank you Ritz-Carlton Staff!! The room was fantastic, we traveled with our children and had no issues with noise. The pool was fabulous

Was this review helpful? Yes 1
South Australia, Australia
1 review
3 of 5 stars Reviewed 1 week ago

It's a lovely hotel, very clean and upperclass however if you are a tourist like myself and my partner who are coming to Miami to shop, wine and dine and spend some time at Miami beach then I wouldn't recommend you staying at the Ritz Coconut Grove. It is a 25 minute taxi drive (costing $40 USD) away from the... More 

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RCCGM-HOTELMANAGER, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest, Thank you for staying at The Ritz-Carlton Coconut Grove, Miami and for sharing your feedback with the viewers of tripadvisor. It's unfortunate to know that we did not offer the accommodation you and your partner expected. Our property is more of a hidden oasis providing a warm, relaxing environment but certainly our beach properties are more festive. Once... More 

Level Contributor
195 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 1 week ago

When you are in Coconut Grove, this is the place to stay. Very well run, with lots of charm. The food during our session was outstanding and the rooms very comfortable. The staff was on target with their service as well. The only issue is that a large facility is being built across the street, which ruins th eviews of... More 

Was this review helpful? Yes 1
RCCGM-HOTELMANAGER, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear guest, Thank you for sharing your experience with the viewers of tripadvisor and for staying at The Ritz-Carlton Coconut Grove, Miami. Your lovely comment was shared with my team who were most appreciative. I am so happy to know the neighborhood development did not dampen your experience much and I hope that we will have the chance to welcome... More 

Naples, Florida
Level Contributor
64 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed for one night recently. It was partially a business trip but we also used the time for some R&R. The staff was exactly what you expect for a Ritz property. Incredibly professional but also approachable. They were extremely helpful in getting us an extended checkout. The rooms are nice. The bed was great as was the in-room nespresso... More 

Was this review helpful? Yes 3
RCCGM-HOTELMANAGER, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest, Thank you for sharing your feedback with the viewers of tripadvisor and for staying at The Ritz-Carlton Coconut Grove, Miami. I am so glad know experience was not dampen by the neighborhood development and that you were able to get some relaxation time by the poolside before departing. Thank you for your kind words and we all look... More 

Level Contributor
105 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

At first glass, this does not appear to be like a first class hotel ... The building from distance view is boring. I was surprised to find no one to greet me with opening the door as I struggled in with my rolling luggage. Isn't this s full-service hotel ? Where is everyone? It's only about 6pm. The lobby is... More 

Was this review helpful? Yes
RCCGM-HOTELMANAGER, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear guest, Thank you for sharing your feedback with the viewers of tripadvisor and for staying at The Ritz-Carlton Coconut Grove, Miami. I am so sorry to know that you did not enjoy your stay to the fullest and that we failed to exceed your expectations as a Ritz-Carlton. Please know that we truly value you as our guest and... More 

California
Level Contributor
127 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We enjoyed some aspects of this hotel immensely (food, staff, decor), but wasn't happy with the location at all. I guess we expected a lot more from the hotel given the brand (and we chose the place, sight unseen because of the high quality name), and shouldn't have. There is just too much chaos going on in the surrounding area,... More 

Was this review helpful? Yes 1
RCCGM-HOTELMANAGER, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Guest, Thank you for sharing your feedback with the viewers of tripadvisor and for staying at The Ritz-Carlton Coconut Grove, Miami. Although I am pleased that dining experience and interaction with our ladies and gentlemen was enjoyed, It saddened me to hear that we failed to meet your full Ritz-Carlton expectation. Please accept my apology and know that we... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had such a nice time my husband had his own personal cake in the room and when we entered the hotel they wished him a happy bday and everybody was so nice and made us feel at home i would stay here again loved it

Was this review helpful? Yes 1
RCCGM-HOTELMANAGER, Hotel Manager at The Ritz-Carlton Coconut Grove, Miami, responded to this review

Dear Tiffany, Thank you for sharing your comments with the viewers of tripadvisor. I am so happy to know that your husband enjoyed his birthday experience and thank you for allowing us to celebrate this special occasion with you. I have shared your feedback with my team and it truly heart warming to know you felt at home with us.... More 

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