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JW Marriott Marquis Miami

#2 of 111 Hotels in Miami
Certificate of Excellence
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255 Biscayne Boulevard Way, Miami, FL 33131
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JW Marriott Marquis Miami
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JW Marriott Marquis Miami
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1,052 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for JW Marriott Marquis Miami
See the most recent reviews
London, United Kingdom
Senior Contributor
48 reviews 48 reviews
41 hotel reviews
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My corner room thanks to this guy Jared at front desk was amazing and the whole experience wonderful from start to finish because of this single person who made arriving with my service dog perfect. The executive lounge is wonderful. The security amazing and the hotel looks brand-new. Unfortunately, this is the third time I have booked on the website... More 

Was this review helpful? Yes
Farmington Hills, Michigan
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My family and I stayed at the JW Marriott Marquis pre and post cruise. We had previously stayed at the Epic Hotel and my kids were disappointed that we were not going back. After staying there pre-cruise, no one was disappointed. It is a wonderful luxury hotel that makes everyone feel at home. The hotel and staff were amazing. The... More 

Was this review helpful? Yes
Jennifer C, Assistant Front Office Manager at JW Marriott Marquis Miami, responded to this review

Dear bnk1256: Thank you for taking the time to share your experience at the JW Marriott Marquis Miami. We are happy that you enjoyed our stay with us and enjoyed the pool area. We are thankful for your kind words regarding our hotel and staff. We are thrilled about your recommendation and cannot wait to have you back as our... More 

Cancun, Mexico
Senior Reviewer
6 reviews 6 reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Last minute trip to Miami, to visit the boat show. My partner booked a room for us but since we were traveling from different places I arrived the hotel one night before him. After many hours travelling I reached the hotel around 10 pm, wearing all the clothes that I had in hand, because I was freezing due a cold... More 

Was this review helpful? Yes 3
Katy L, Guest Relations Manager at JW Marriott Marquis Miami, responded to this review

Dear Fernando C, We truly appreciate your valuable feedback regarding your recent stay at our property. Please accept our sincere apology in regards to our staff member upon your arrival; we do hope the remainder of your stay was an enjoyable one as well as the staff you encountered following. Our associates are committed to creating a memorable and flawless... More 

Dallas, Texas
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Had a fabulous stay at the JW Marriott in Miami! Room on the 41st floor facing the bay - fabulous! The room was handicapped accessible and very spacious! The hotel has a lot of indoor activities - indoor basketball court, bowling alley, billiards, and golf lessons. Hotel has a rooftop pool on the 19th floor. It's nice - about average... More 

Was this review helpful? Yes
Jennifer C, Assistant Front Office Manager at JW Marriott Marquis Miami, responded to this review

Dear Carole7117: Thank you for taking the time to share your experience at the JW Marriott Marquis Miami. We are excited that you enjoyed the facilities of the hotel as well as your room. We are happy that you were able to also explore the downtown areas as well. We hope to have you back as our guest in the... More 

Skillman, New Jersey
Contributor
19 reviews 19 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed just one night with 3 kids in 2 connecting rooms, and it was perfect. The rooms are big and updated, with gorgeous floor to ceiling windows/views, espresso machines, nice bathrooms, TVs everywhere and all the amenities. Wonderful salt-water, stainless steel-bottom rooftop pool and hot tub. Super clean and private. Staff are very attentive and efficient. Highly recommend this... More 

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Jupiter, Florida
Contributor
11 reviews 11 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Room was nice along with the view. A few Cons- 1. Not everyone can sleep on so soft a bed or pillows, maybe have a few extra pillows that are firm for support. 2. Bathroom only had settings for a single occupant. Ex. Face cloths and hand towels. 3. Unable to shut off the mirror TV in the bathroom. Could... More 

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Montevideo, Uruguay
Senior Contributor
31 reviews 31 reviews
22 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I spent four days with my wife in Miami and decided to stay at the JW Marriott Marquis. We usually stay at down town, but this was the first time at this hotel. We were upgraded to a Jr Suite upon arrival and I must say that the room was quite big with a nice office space were you have... More 

Was this review helpful? Yes
Katy L, Guest Relations Manager at JW Marriott Marquis Miami, responded to this review

Dear dumi72, We appreciate your feedback and thank you for choosing our property for your recent stay in Miami. I am pleased to hear you enjoyed the upgrade to a Junior Suite and several of our in-room features. On behalf of our team, please accept my sincere apology we were unable to rectify this issue for you while in our... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We booked a room for our family of 3 for two nights before our cruise. It has been a great experience and, like everyone else, we enjoyed our stay. The view from our window is breath-taking...everything was perfect and we loved the coffee...and my 6 year old daughter loved the swimming pool. The hotel staff is definitely a plus point... More 

Was this review helpful? Yes 1
Jennifer C, Assistant Front Office Manager at JW Marriott Marquis Miami, responded to this review

Dear Sean P: Thank you for taking the time to share your experience at the JW Marriott Marquis Miami. We are pleased that you were able to enjoy the facilities of the hotel and that your daughter loved our swimming pool. We apologize for any mishap that occurred with your package but happy that we were able to find the... More 

Atlanta, Georgia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I love this hotel if you want to stay in downtown close to fine dining, art district, and Biscayne Bay. Hotel is updated and clean and fashionable with upscale shopping around the hotel. The executive lounge is really nice for Marriott Elite members.

Was this review helpful? Yes 1
Jennifer C, Assistant Front Office Manager at JW Marriott Marquis Miami, responded to this review

Dear Jeff V: Thank you for taking the time to share your experience at the JW Marriott Marquis Miami. We are delighted that you had the opportunity to visit the surrounding areas and enjoyed your time with us. We hope to see you back at the JW Marriott Marquis soon. Kind Regards, Jennifer C. Assistant Front Office Manager More 

Groton, Massachusetts
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Norwegian cruise line booked myself and my wife here for one nights stay. The first person we encountered was Nadia at the front desk. She went out of her way to get us in a room with a view. Upon arrival in the room she called to see if we were happy. The bellhop, Ernesto explained everything about the hotel... More 

Was this review helpful? Yes 3
Jennifer C, Assistant Front Office Manager at JW Marriott Marquis Miami, responded to this review

Dear Carole W: Thank you for taking the time to share your experience at the JW Marriott Marquis Miami. We appreciate your kind words regarding our staff, especially Nadia, Ernesto and Bogdan. We will ensure that they get the recognition that they deserve. We hope that we have the opportunity to have you back as our guest. Kind Regards, Jennifer... More 

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