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JW Marriott Marquis Miami

#3 of 120 Hotels in Miami
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255 Biscayne Boulevard Way, Miami, FL 33131
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1,333 Reviews from our TripAdvisor Community

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Kennett Square, Pennsylvania
Level Contributor
146 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

I was in Miami for a 4-day business meeting. The room was nice and well appointed with a comfortable desk area. However, the tv is not visible from the desk area because it isn't mounted in a way that it can move. So if you like to work with the news or markets on the tv, forget about it. The... More 

Helpful?
Thank Tennek
Pittsburgh, Pennsylvania, United States
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I recently stayed at the JW Marriott Marquis during a business trip to Miami and wanted to express my gratitude to the staff who go the extra mile to make your stay memorable. My birthday happen to fall during my stay and when management found out, I was pleasantly surprised with champagne and dessert delivered to my room. Thank you... More 

Helpful?
Thank Diane D
Leeds
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed here twice in January once as a stop over and once as a Pre Cruise stay! Staff were fantastic and happy to help, we were allowed in our room at 8am as we were really early off our Red Eye! Really nice concierge lounge and excellent breakfast. Given a room upgrade with a great view, will use again

Helpful?
Thank yksglobetrotter
Florida
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a very nice hotel, and we enjoyed our stay. I coordinated a meeting of approximately 20 people, but will limit my review to the typical customer issues. I was recognized for my Platinum status and provided club-level access, but my room was not upgraded. Not a huge deal to me, but most Marriotts are good about upgrading. The... More 

Helpful?
Thank moneeman
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Spent 2 nights of my family last summer vacation here. Nice, clean, comfortable, and spacious accommodations with courteous and helpful staff. We had to circle the area a couple of times before we could find the entrance because of its location. We had one hour complimentary access per day to the virtual bowling room which we enjoyed. We had one... More 

Helpful?
Thank Vivian327
Boston
Level Contributor
257 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I was here for a two day conference and I had low expectations. I was wrong. The service is uniformly excellent, and my room appeared to be recently redone. The banquet food was serviceable, and the lobby restaurant ( see separate review) was very good. My checked luggage was nowhere to be found when I was ready to leave, but... More 

Helpful?
Thank mookie61
Warwick, Rhode Island
Level Contributor
80 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here for 1 night before a cruise. From start to finish, the service and accommodations we received were amazing. We stayed on a midrange floor. The room was clean and comfortable. While we had lunch and dinner at a spot down the street, we did have breakfast on the concierge floor, as I'm a gold Marriott member. The breakfast... More 

Helpful?
Thank NeviTales
Jensen Beach, Florida
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We have stayed in other downtown hotels-this is the best so far. We were given a complimentary upgrade and the bay view room was terrific. The rooms and common areas are exceptionally clean and comfortable. All staff are cordial and helpful. When we expressed concern that our sightseeing tour might put us past check out time, the concierge extended our... More 

Helpful?
1 Thank sam a
Illinois
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We were moved to this hotel after our other downtown hotel over booked. At first I was upset. Who wants their plans changed and sent to a hotel you know nothing about? However as soon as we got to the hotel and saw how beautiful it was we were so happy! We explained to the front desk that we had... More 

Helpful?
Thank Keleygraves2
Pretoria
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

We arrived at the JW after xmas only to experience 3*quality. The so called buffet breakfast was disgusting, no choice of breakfast food. The impression we got was that they are in a financial in trouble. The only positive part of our stay was checking out. I would not recommend this hotel to anyone.

Helpful?
1 Thank Raphael S
Katy L, Guest Relations Manager at JW Marriott Marquis Miami, responded to this review

Dear Raphael S., Thank you for giving us the opportunity to personally discuss your experience while in our care. As mentioned during your stay, comments such as yours are truly valuable and they have been shared with our management team in an effort to look for opportunities to improve our guest experience moving forward. Once again, thank you for feedback... More 

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