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Viceroy Miami

#17 of 110 Hotels in Miami
Certificate of Excellence
GreenLeadersBronze level
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485 Brickell Avenue, Miami, FL 33131
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Viceroy Miami
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Viceroy Miami
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1,012 reviews from our community

Traveler rating
    535
    273
    114
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    40
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Viceroy Miami
See the most recent reviews
Louisville, Kentucky
Contributor
17 reviews 17 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for my birthday, the hotel lobby was small, the staff were nice, the bartender was very nice. The food can be expensive, plus they add 18% gratuity to your bill. The rooms were big with a huge bathroom.The spa area was excellent. The pool was huge with a excellent view. This hotel is also for residents. Check... More 

Was this review helpful? Yes
Tijs K, Hotel Manager at Viceroy Miami, responded to this review

Dear Ann270927, Thank you for your short and to the point review of your recent Viceroy Miami stay. It's always a proud moment for all of us to receive such great comments about the friendliness and efficiency of our team. I'm also glad to read you took the time to check out our amazing 300-foot long infinity pool as well... More 

Miami, Florida
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

My fiance and I just need a night out to change routine and decided to book a night here since they had a florida resident offer going on. We used the valet which was nice even though a bit pricey @ $36 a night got to the room and it looked vey nice and modern decor. We went to the... More 

Was this review helpful? Yes
Tijs K, Hotel Manager at Viceroy Miami, responded to this review

Dear jeff p, Thank you kindly for taking the time to share your comments following your recent stay with us, here at Viceroy Miami. I certainly regret to read that your overall experience did not meet your expectations. It was disappointing to learn that the menu at 15th & Vine was not what you were looking for. Our restaurant continuously... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed here for 2 days to celebrate my husbands birthday. This hotel is amazing!! My room was so nice and with an amazing city view. The room was big and spacious and very clean. The staff there are also amazing. We called for ice and within mintues we recieved it. Check in and check out was fast and easy.... More 

Was this review helpful? Yes
Tijs K, Hotel Manager at Viceroy Miami, responded to this review

Dear Gigi314, Thank you for sharing such lovely comments. We were thrilled to read that we had a chance to contribute to a successful birthday celebration for your husband. I was delighted to read that you enjoyed the space and comfort of your Kelly Wearstler designed guestroom, and I hope you enjoyed the Bose Bluetooth speaker we recently installed at... More 

lynchburg, v
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We got an Express Deal from Priceline to use on a hotel in Miami after a cruise. We picked 5 star and paid a little extra. So we did not pick this hotel, it was kind of given to us. When I think of 5 star I think of the Four Seasons and some Ritz Carlton's. This was definitely not... More 

Was this review helpful? Yes
Tijs K, Hotel Manager at Viceroy Miami, responded to this review

Dear priorityme, Thank you kindly for sharing such detailed comments following your recent stay with us, here at Viceroy Miami. We very much appreciate the time you took to share some insight into your experience, which has allowed us a chance to identify areas of opportunity we may have. Please rest assured that your recent experience is certainly not indicative... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

Me and my girlfriend visited from the UK & stayed here for 10nights during Miami music week & Ultra. From the moment we got there to the moment we left the people at the hotel could not do enough for us. Talked alot to the breakfast staff everyday and even bumped into 1 of them at Ultra. The hotel is... More 

Was this review helpful? Yes
Tijs K, Hotel Manager at Viceroy Miami, responded to this review

Dear JPerry123, We were delighted to read about your recent Viceroy Miami experience during Ultra Music Festival this year. I was particularly pleased to read about the interactions you enjoyed with our team of colleagues, both at the hotel and when running into some of them at the festival. Indeed, the 300-foot long infinity pool on the 15th floor is... More 

Port of Spain, Port-of-Spain, Trinidad and Tobago
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We booked this hotel for 5 nights and loved every bit of it. The hotel is quite lovely. I adore the design and aesthetics; very creative. We requested a room away from the street noise as seen with previous reviews and this was honored by the hotel. The noise isn’t something you can get away from (occasionally heard honking). Check... More 

Was this review helpful? Yes
Tijs K, Hotel Manager at Viceroy Miami, responded to this review

Dear TriniGirl01, Thank you for sharing such wonderful comments following your recent stay with us. I'm thrilled that you enjoyed the Kelly Wearstler designs of the guest room and hotel public areas. Rest assured I will pass along your kind comments to our Guest Services team. It is always a proud moment for us when receiving such comments about our... More 

Ottawa, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel with my wife for three nights in April to seek respite from the cold and long winter we've been having up north. I booked this as it was advertised as a five star hotel (and therefore presumably within the company of other hotel brands such as Mandarin Oriental, Ritz Carlton, Four Seasons etc.). I will... More 

Was this review helpful? Yes 2
Tijs K, Hotel Manager at Viceroy Miami, responded to this review

Dear Jcamp028, Thank you kindly for taking the time to share your recent Viceroy Miami experience. We truly appreciate your detailed comments in which you shared a very balance review. Indeed, while our lobby is cozy in size, our world class amenities including the 2-acre rooftop pool and 28,000 square foot Phillip Starck designed Spa, certainly make up for this.... More 

New York City, New York
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Viceroy Miami Beach is full of funky designs, classy service, and a beautiful pool. Conveniently located, only a short trip to either the airport or the port for cruise ships. All of the staff was extremely helpful.

Was this review helpful? Yes
Tijs K, Hotel Manager at Viceroy Miami, responded to this review

Dear Jennifer M, In just a few sentences you captured a candid, and accurate, description of a typical Viceroy Miami experience. We were truly delighted to read that you enjoyed the Kelly Wearstler designs of our guest rooms and public spaces, and that the service you received from our team of colleagues contributed to an overall outstanding experience. Thank you... More 

Clearwater, Florida
Contributor
15 reviews 15 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for Ultra and it exceeded our expectations by miles! Every single person was super nice, accommodating and just over the top amazing! The room was spectacular & huge! George at the front desk started our stay with such niceness-we felt comfortable from the start! Thank you Viceroy for one heck of a vacation! We will DEFINITELY be... More 

Was this review helpful? Yes
Tijs K, Hotel Manager at Viceroy Miami, responded to this review

Dear Khristina H, Thank you for your short and sweet comments, following your recent stay with us at Viceroy Miami. I was thrilled to read that we were able to contribute to a most enjoyable Ultra weekend. It certainly always is a proud moment when our colleagues are being recognized by our guests, and rest assured we will pass along... More 

Surabaya, Indonesia
Contributor
13 reviews 13 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The Hotel Decor and Fitting out is amazing. The room was spacious, love the amenities and perks the room had. Unfortunately that was the end of nice things about this hotel. For a hotel that charged 500+ USD a night, we feel the service in general is very inadequate. Communication between internal department is horrible. We walked in without a... More 

Was this review helpful? Yes 2
Tijs K, Hotel Manager at Viceroy Miami, responded to this review

Dear Ronald W, Thank you for sharing your recent Viceroy experience. We were delighted to read that you enjoyed the Kelly Wearstler designs as well as the room amenities, including the Neil George bathroom amenities, illy Espresso Machine, and the recently installed Bose Bluetooth speakers. I certainly regret to learn that the service levels you experienced did not align with... More 

Hotel Review Summarization

What travelers say

  • Pool area(12)
  • Very nice(10)
  • Bedroom suite(6)
  • Room service(5)
  • South beach(5)
  • Valet parking(3)
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