This was one of the worst hotels we have ever stayed in. There was no hot water in the evening. We were told by the desk that an engineer would be up to check the problem, but that was a lie, as we were later told there is a well known problem with the hot water whenever the hotel is...
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never done a review before but thought anyone wanting to stay in this 5 star hotel should know what they are about. Firstly, we stayed in a water suite which was absolutely amazing, cant fault it in any way - spacious, clean and comfortable. Thats where this hotel stops.
1. Swimming pool - not what it looks like in photo....
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Dear Guest,
Thank you for taking the time to give your generous feedback about your recent stay with us .We were truly delighted that we succeeded in providing you with an outstanding experience through our tastefully appointed décor in our spacious rooms.
It was unfortunate to hear that the décor of our swimming pool did not satisfy your expectations. We...
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This is one of the nicest hotels in the US that I have used. The rooms are spacious, modern look and feel plus small balcony for view outside the hotel. Nice internal décor, large bed plus a mini kitchenette in case you in town for a longer stay
The staff is extremely cordial and on a look out to help...
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Dear Guest,
Thank you for your high praise and most generous feedback from your recent stay with us. We were truly delighted that we succeeded in providing you with an outstanding experience through our tastefully appointed décor and our spacious rooms.
I was pleased to hear that the service you received from our staff during your recent Viceroy Miami experience...
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Design hotel, spacy rooms, centrally located, with amazing pool on top. Peferct views with Miami bay. Service in restaurant needs to be improved!
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Dear Guest,
Thank you for your high praise and most generous feedback from your recent stay with us. . I was truly disappointed to learn that our staff at the restaurant did not exceed your expectations with regard to providing exceptional service. We pride ourselves in ensuring that our guests’ experience is seamless and we clearly did not achieve this...
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I met my husband in miami over Jan 27th weekend. He checked in the day before and loved the room that he had to upgrade for the nights I came. We've been to a lot of top rated miami hotels thru the help of trip advisor, however I have to say this may be my favorite hotel. Yes, its not...
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Dear Guest,
Thank you for your high praise and most generous feedback from your recent stay with us. I was delighted to hear that your Viceroy Miami experience overall exceeded your expectations. We pride ourselves in ensuring that our guests experience is seamless and we are proud to have achieved this with you.
We so appreciate learning of the wonderful...
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Everytime when i came to Miami....this is my favorite hotel......it's modern and cose.....love the decoration and the staf...as an architect....i can say that's the best in Miami....congrats
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Stayed here on business to be close to a conference hotel. The room was spacious, very well outfitted, huge tub, hot plate, microwave, coffee service, etc. The decorator must have been paid on the amount of variation in the rooms and common areas. Everything elegant but a bit large and a few too many - but fun to be in...
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Dear Guest,
Thank you for your high praise and most generous feedback from your recent stay with us. We pride ourselves in ensuring that our guests experience is seamless and we are proud to have achieved this with you.
We were truly delighted that we succeeded in providing you with an outstanding experience through our tastefully appointed décor and our...
More
Great location, Amazing place, great
View, staff was amaZing .
No complaints about the wild
Party being held
In my suite. The numerous times I had a request front desk had
Whatever I requested at my door pronto. Make the right choice and stay at the viceroy.
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Dear Guest,
Thank you for your high praise and most generous feedback from your recent stay with us. I was delighted to hear that your Viceroy Miami experience overall exceeded your expectations. We pride ourselves in ensuring that our guests experience is seamless and we are proud to have achieved this with you.
We thank you for your recommendation and...
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Our stay at this hotel started off very badly when we were "greeted" by front desk assistant manager Jose Rico-Arango in a very unprofessional manner. He was unable to confirm advertised pricing options from the internet and made the check-in process a nightmare.
The same front desk manager did not act on a complaint about MANY mosquitoes in our room....
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Dear Mr. Naujoks,
Thank you for taking the time to offer your feedback about your recent stay with us. I was truly disappointed to learn that our staff did not exceed your expectations with regard to providing exceptional service. We pride ourselves in ensuring that our guests’ experience is seamless and we clearly did not achieve this with you.
Please...
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I thoroughly enjoyed it but during my week-long stay not everything was perfect in restaurant and with their service. Spa/gym/pool is located in a building across the square and to get there, one has to cross a large square. When I was staying, it was heavily raining few days and it was not comfortable to walk there.
Location = really...
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Dear Guest,
Thank you for taking the time to offer your feedback about your recent stay with us. I was truly disappointed to learn that our staff at the restaurant did not exceed your expectations with regard to providing exceptional service. We pride ourselves in ensuring that our guests’ experience is seamless and we clearly did not achieve this with...
More
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