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Viceroy Miami

5.0 of 5 485 Brickell Avenue, Miami, FL 33131
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Viceroy Miami
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Viceroy Miami
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894 reviews from our community

Traveler rating
    481
    233
    99
    43
    38
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106
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (178)
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Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

A charge of $4.40 from Viceroy showed up on my credit card account. Had no clue what it was for, so I called the hotel and was told that I used a tea bag. I was told that only coffee was complimentary, but not the tea bag. Really? And as far as I can remember, there was no sign that... More

Was this review helpful? Yes 2
Tijs K, Hotel Manager at Viceroy Miami, responded to this review

Dear Sunshine P, Thank you for your feedback following your recent Viceroy Miami visit. I sincerely regret that you were charged for tea in error. We recently updated our coffee & tea program, which now offers complimentary in-room illy coffee and tea for our guests. Please kindly email me your details at tijs.klerx@viceroyhotelsandresorts.com, so I may process a prompt refund... More

Kentucky
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

I travel on business 2 weeks a month, and stay at every hotel chain on the planet. It's never been an issue when checking in to leave a card number on file that belongs to corporate. Wait until you try that here. First they will tell you no. Then they will tell you, that you have to fill out paper... More

Was this review helpful? Yes 2
Spring HIll
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I am totally pleased, even with the terrible valet situation, which sucks. The staff all worked hard and were pleasant. Oh yeah, the pool party is off the chart on Friday night. Will use again, about 275 for all.thanks for my birthday upgrade and champagne with strawberries!!! Rocking cool place.

Was this review helpful? Yes 1
Tijs K, Hotel Manager at Viceroy Miami, responded to this review

Dear seconddate, Thank you for your short, but kind and honest feedback. I’m glad you enjoyed the pool party at FIFTY last Friday and we hope to see you back there soon. We do continuously strive to improve the valet parking operations, in which our Guest Service team plays a large and important role. I’m pleased to learn from your... More

Miami, Florida
Contributor
14 reviews 14 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Clean and modern hotel. All the staff were friendly and polite. There is a happy hour Mon-Fri 5pm-8pm which serves really good cocktails, which are definitely not watered down! The food is a little expensive for the size but I'd feel confident ordering anything from the menu knowing it would be good quality and tasty. Obviously the hotel is not... More

Was this review helpful? Yes
Tijs K, Hotel Manager at Viceroy Miami, responded to this review

Dear Judith B, Thank you for taking the time to share your recent Viceroy Miami experience. Our Happy Hour is indeed a great way to end the day and start the evening on a good note. I’m glad you enjoyed our cocktails and certainly hope you had a chance to try our signature Coconut Mojito. We appreciate your comments about... More

chester le street
Top Contributor
66 reviews 66 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Effortless check in, great location, safe and quiet. Without doubt the most impressive hotel we have stayed at, easy transport options close by, using the FOC people mover rapid transit system. Rooms comfortable, well appointed, and bathrooms fantastic. Have to visit rooftop pool, the views are unbelievable. Special mention for reception staff as well, could not do enough during our... More

Was this review helpful? Yes
Tijs K, Hotel Manager at Viceroy Miami, responded to this review

Dear guycarr360, Thank you for posting this review and sharing your experience following your recent stay with us, here at Viceroy Miami. We were truly delighted to learn from your comments about the outstanding arrival experience you enjoyed and the high level of customer service you received from our Guest Service Team throughout your stay with us. Indeed, Viceroy Miami... More

Phoenix, Arizona
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The reviews on this website were good for the hotel. There was also a u of Miami discount. Our room was on the small side and kind of garish decor, with giant Chinese lion lamps and plastic drawers (ikea?). My biggest problem is everything is over priced! Two bowls of oatmeal for $20? A glass of lemonade for $6? Yes,... More

Was this review helpful? Yes
Tijs K, Hotel Manager at Viceroy Miami, responded to this review

Dear baindextar43, Thank you for taking the time to share your recent Viceroy Miami experience. I was pleased to read that you took benefit of our Florida Resident discount during your recent visit. While most of our guests enjoy the mid-century modern designs by Kelly Wearstler, we can certainly understand that the dramatic patterns and furnishings may not be inspiring... More

Decatur, Georgia
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Full disclosure, I did not have any treatments at the spa, so cannot speak to the service others have commented on. My friend and I stayed at the Viceroy Hotel over the weekend and enjoyed the spa amenities as part of the experience. They were by far the nicest I have seen, and the series of relaxation pools was unbeatable.... More

Was this review helpful? Yes
Tijs K, Hotel Manager at Viceroy Miami, responded to this review

Dear erinleigh0925, Thank you for your kind comments following your recent visit to Viceroy Miami. We were delighted to learn that you enjoyed your Spa experience. Indeed the Phillip Starck designed water lounge is truly amazing and a great spot to relax after attending one of our signature work out classes. We certainly hope that you’ll have a chance to... More

Newcastle, England
Senior Contributor
37 reviews 37 reviews
22 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We visited the Viceroy for a week in September 2014, it is a very nice hotel in a good location close to the business district and within walking distance to good bars / restaurants and cafes in addition to the metro mover and the Miami metro. The hotel is actually part of an upmarket apartment complex called Icon Brickell which... More

Was this review helpful? Yes 4
Tijs K, Hotel Manager at Viceroy Miami, responded to this review

Dear GetCarlos, Thank you for your comprehensive review of your recent experience, here at Viceroy Miami. Indeed, we were pleased to note that you had overall enjoyed your stay with us and we were truly delighted to read that you had an opportunity to visit FIFTY Ultra Lounge. We very much appreciate your comments about your pool experience. Undeniably the... More

North Bay Village, Florida
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago

Excellent installation and location. It has one of the better night club just at the top of the building.spectacular view and very very traditional ambient and quiet during the day. Very good gym and spa and really nice restaurant at 15 floor. I recommended this hotel specially the suit.service staff at The pool liter slow and the security around the... More

Was this review helpful? Yes
Tijs K, Hotel Manager at Viceroy Miami, responded to this review

Dear Gfv0927, Thank you kindly for sharing your recent Viceroy experience. We were pleased to read that you had a chance to enjoy most of our amenities, including FIFTY Ultra Lounge; Miami’s highest night club. We were also delighted to learn about your Spa and pool experience; however we were certainly disappointed to note your comment about the security staff... More

Walla Walla, Washington
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great facility. Top notch and classy all the way. The service at this hotel is superb. If you have a question of need something simple like another towel, you ask a staff member and your dilemma is solved within minutes. Great work! The rooms are super clean, newer and modern feel to them in my opinion. I enjoyed the bed... More

Was this review helpful? Yes 1
Tijs K, Hotel Manager at Viceroy Miami, responded to this review

Dear D Allen S, Thank you for sharing such amazing comments. The team and I were excited to read that you thoroughly enjoyed your experience and that you were in particular impressed with the service you received from our team during your stay with us. Indeed, the Kelly Wearstler designed rooms provide a perfect setting for a comfortable, yet inspiring,... More

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Hotel Summarization (Beta)

What travelers say

  • Pool area(13)
  • Very nice(12)
  • South beach(9)
  • Room service(7)
  • Bedroom suite(6)
  • Junior suite(4)
  • Valet parking(3)
  • Front desk staff(3)

Additional Information about Viceroy Miami

Address: 485 Brickell Avenue, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Viceroy Miami 5*
Number of rooms: 148
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Also Known As:
Viceroy Miami Hotel Miami
Viceroy Hotel Miami

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