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EPIC Hotel - a Kimpton Hotel

#5 of 110 Hotels in Miami
Certificate of Excellence
GreenLeadersGold level
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270 Biscayne Blvd Way, Miami, FL 33131
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Best prices for: 1 room 1 guest
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EPIC Hotel - a Kimpton Hotel
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EPIC Hotel - a Kimpton Hotel
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2,258 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for EPIC Hotel - a Kimpton Hotel
See the most recent reviews
Los Angeles, California
Top Contributor
177 reviews 177 reviews
106 hotel reviews
198 helpful votes 198 helpful votes
4 of 5 stars Reviewed May 14, 2011

We had a "junior suite", which is a fancy name for a big room. The room was, indeed, very big, and the bathroom was huge. Being up high enough we did not hear much outside noise, but the lower rooms undoubtedly would. The room was impecibly clean. This hotel is located towards the edge of tthe business district; about all... More 

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JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review

ExperiencedTravelers Thank you for your feedback from your stay with us. We are sorry to hear that you found our bed too firm. However, we appreciate your kind comments about our hotel and our service. We hope you will give us another chance when returning to Miami and we are looking forward to welcoming you back again. Best wishes, Jacqueline... More 

Birmingham UK
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 13, 2011

My wife and I stayed at The Epic for a week at the beginning of May, we chose it purely from the positive ratings given by other Tripadvisor users. Upon arrival you're made to feel like it's a home from home, the staff are very helpful and professional and always greet you with a smile. Big Thanks to the Concierge... More 

Was this review helpful? Yes
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review

Uksheep Thank you for your amazing feedback. We are glad we were able to meet your expectations you had from your ‘Tripadvisor reviews’. We are happy you enjoyed our hotel and the convenient location to tourist attractions. …we hope your team won…. Please visit us again. Jacqueline Ploettner, Resort Manager More 

Miramar, Florida
1 review
5 of 5 stars Reviewed May 12, 2011

My wife and I were looking for a nice place to celebrate our 25 wedding anniversary .A friend recommended the Epic hotel I did an internet search liked what I saw and made reservation's for the weekend. Upon arrival I was created by numerous friendly faces that made us feel very welcomed. Upon checking in again I was greeted by... More 

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JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review

Eghoops Thank you for your great feedback and WELCOME to the EPIC Residences. We are so thrilled to see that your stay and 25th wedding anniversary was so memorable that you decided to purchase a unit in our building. Thank you so much for pointing out that our employees were knowledgeable, friendly and made your stay relaxing and enjoyable. We... More 

Saint Louis, Missouri
1 review
5 of 5 stars Reviewed May 12, 2011

EPIC is a wonderful hotel. Have stayed there 2-3 times a year for past 3 years after having tried nearby comparably rated competitors. Service is unsurpassed. Addition of restuarant ZUMA a big plus. The only place to stay in Downtown Miami.

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JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review

slmsr123 Thank you so much for your wonderful comments and to be your hotel of choice when in Downtown Miami. We are happy that you enjoyed our service. We are looking forward to your return. Best wishes, Jacqueline Ploettner, Resort Manager More 

Asheville, North Carolina
Top Contributor
98 reviews 98 reviews
39 hotel reviews
162 helpful votes 162 helpful votes
5 of 5 stars Reviewed May 12, 2011

We are reasonably well seasoned travelers and as such, it takes a lot to impress us. One hotel seems to resemble the next but this one is decidedly out of the box in every regard. We booked it in advance of a transatlantic cruise as it is very near the cruise ship port and I had read numerous rave reviews... More 

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JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review

Salt+Water+Diva Thank you so much for your great review. It means a lot to us to hear from such a worldly traveler that we became one of your favorite hotels. We are so happy that you enjoyed our hotel and club service and that Reuben went out of his way to assist you. We are looking forward to welcoming you... More 

San Jose, Costa Rica
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 11, 2011

I stayed just one night at this hotel, but I felt really welcomed since I arrived there. I received an invitation to the evening wine hour but since it has been passed when I arrived they gave me a coupon for a free glass of wine. Additionally, as part of the loyalty program I received free internet access and a... More 

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JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review

Oscastro Thank you for your kind comments and recommending our hotel to travelers staying in the downtown area. Even your stay was very short - we are so pleased to see that you enjoyed your room, balcony and all the benefits of being a Kimpton In Touch member. We hope that when you are returning next time, you will be... More 

1 review
5 of 5 stars Reviewed May 11, 2011

***** stars (Epic has done it again this was my second stay and let's just say it was Epic:) it was so nice that my partner and I feel like this is our home away from home. Would stay there again and again. The staff gets ***** stars also. The Epic has set the standard of what a hotel should... More 

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JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review

Salonwet Thank you so much for your *****Star review. We are glad that our staff was able to make you feel ‘home away from home’. Please be our guest again. Kind regards, Jacqueline Ploettner, Resort Manager More 

Pembroke Pines, FL
Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 11, 2011

My girlfriends and I selected this hotel for our girls getaway trip. We the saw the reviews online and decided to take a chance. The hotel looks exactly like the pictures posted on their website. The hotel interior and exterior are both so chic. The rooms were clean and well designed. Also love the fact that it is an eco... More 

Was this review helpful? Yes 1
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review

nne340 Thank you for your kind review. We are happy you and your girlfriends had a fantastic time at the EPIC. It is great to see that you appreciated our hotel being eco-friendly. Thank you also for your nice comments regarding our restaurant AREA 31. We are looking forward to your return. Best wishes, Jacqueline Ploettner, Resort Manager More 

Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 10, 2011

I have to frequent downtown Miami for work and of all the hotels I've stayed at, Epic is the best. Their staff is effecient, courteous and friendly. I've stayed at other hotels in downtown and in South Beach, where I've felt like I was unwanted by the staff. The staff at Epic remembers who you are and treat's you with... More 

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JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review

Chibnik Thank you so much for your very detailed review. We are so grateful to hear that you find our hotel conveniently located and our rooms modern and well appointed. We are excited to hear that Bonaldo, Macarena, Farah, Elisa, Jessica and our Housekeeping staff were efficient, courteous and friendly. Thank you so much for recommending EPIC to other business... More 

Bedfordshire, UK
Top Contributor
57 reviews 57 reviews
37 hotel reviews
94 helpful votes 94 helpful votes
5 of 5 stars Reviewed May 10, 2011

Spent 4 nights at the EPIC in a Club water view room. The service for the whole trip was just spot on. Everyone from the manager who helped us before we arrived, the very kind concierges to the pool guys all made our trip fabulous. The little details you just don't think of the staff excelled in them. Lucia, Jean... More 

Was this review helpful? Yes
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review

spur365 Thank you for your kind comments. We are so happy you had a great time and our staff, especially Lucia, Jean and Marco, was able to exceed your expectations. We are glad you enjoyed our rooms with the oversized bathrooms and balconies. We are looking to welcoming you back very soon. Best wishes, Jacqueline Ploettner, Resort Manager More 

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