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EPIC Hotel - a Kimpton Hotel

#7 of 113 Hotels in Miami
Certificate of Excellence
GreenLeadersGold level
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270 Biscayne Blvd Way, Miami, FL 33131
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EPIC Hotel - a Kimpton Hotel
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EPIC Hotel - a Kimpton Hotel
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2,412 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for EPIC Hotel - a Kimpton Hotel
See the most recent reviews
Brampton, Canada
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed January 16, 2012

Still here while writing this. I read a couple of reviews before booking this one. Like any other place, if u read too many reviews you'll end up reading things that will turn u off. I decided to go for it considering it's #1 rating overall. We stayed from Jan13 to Jan17. We were on club level floor 29. I... More 

Was this review helpful? Yes 1
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review

Quattromd Thank you for your 5star review. We appreciate your kind comments regarding our club level offerings, with a variety of different food presentations throughout the day and a very personalized and attentive service. We are happy to hear about your incredible dining experience at our restaurant AREA31 and ZUMA. We are glad you had a fabulous time and looking... More 

Sao Paulo, SP
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed January 15, 2012

I decided to write this review in order to help other that like me look at Trip Advisor to plan their trips and select a hotel. We chose the Epic in Miami because of that. The reviews were overall excellent. Unfortunately what we found out was quite different. We booked the City view junior suite from December 27th till January... More 

Was this review helpful? Yes 2
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review

Sergio P Thank you for sharing your experience from your stay with us. We are very disappointed to read your comments. We will reach out to you directly, to apologize for not meeting your expectation and to gain your trust in our service and product again. We would love to have you back as our guest, to proof ‘EPIC’ service... More 

Madrid, Spain
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed January 14, 2012

Chose this hotel after seeing ratings on tripadvisor and was not disappointed! Words do not describe the quality and service of this hotel, excellent in every way. I am a frequent traveller both for business and pleasure and stay in nice hotels often, but the service here was unique in my opinion. The pool area is also beautiful and water... More 

Was this review helpful? Yes
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review

DanySar Thank you for your fantastic review. We appreciate such excellent comments from a savvy traveler as you are. We are glad you felt comfy and got some time to relax at our beautiful pool area, with heated pools and private cabanas. We are looking forward to your next visit. Best wishes, Jacqueline Ploettner, Resort Manager More 

Dallas, Texas
Level Contributor
85 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed January 12, 2012

Stayed here for business conference. We got an amazing rate for this incredibly chic hotel. But beware on the valet parking after 9 pm as it is nuts! Beautiful people all arrive in evening due to three uber-hip restaurants and bars in hotel. Quite the scene after dark. Fortunately rooms are quiet and security is strong. Loved the large balconies... More 

Was this review helpful? Yes
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review

Mickeyway Thank you for your amazing review. We are thrilled to hear that you found our hotel incredibly chic and loved our spacious rooms with amazing views and all of our other amenities. We are sorry to hear about your Valet experience – EPIC is a very happening place with many guests visiting our restaurant AREA31, ZUMA, KYMA lounge and... More 

Sweden
Level Contributor
486 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
5 of 5 stars Reviewed January 11, 2012

We are a Swedish Family that travel frequently and tend to choose a bit higher standard on hotel, We have been at more luxoriuos hotel but we have never been at a Hotel where all Staff was so passionated, comittet and eager to help you, they had a fingertop feeling when , where and how they should give you the... More 

Was this review helpful? Yes 2
Ponte Vedra Beach, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed January 10, 2012

This hotel was clearly not staffed or ready for the busy New Year's Eve weekend. Upon checking in our room was not cleaned. After being told we would be moved to another room and a bellman would bring the new keys we waited without result. We had to drag luggage to the reception desk, stand in line, and make new... More 

Was this review helpful? Yes 1
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review

Druscilla109 Thank you for posting your review. We are saddened to hear that the breakfast service in AREA31 was not to your satisfaction. We do apologize for not exceeding your expectations while you were our guest. We would love for you to return and appreciate a second chance. Kind regards, Jacqueline Ploettner, Resort Manager More 

Liverpool, UK
Level Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed January 8, 2012

We stayed at the EPIC HOTEL over New Year for six nights. The hotel is right in the heart of things in central Miami, accessible off I-95 and close to the park on the Miami River. That said- there is not that uch about. On arrival, check in was swift and we got a fantastic room with balcony overlooking the... More 

Was this review helpful? Yes 6
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review

Merseydave Thank you for your very detailed review from your stay with us. We are disappointed to see that we fell short providing you adequate Valet service and not meeting your dining expectation in our restaurant AREA31. We are happy to hear that your overall stay was very enjoyable and that your room with its stunning views provided you the... More 

Level Contributor
10 reviews
3 hotel reviews
5 of 5 stars Reviewed January 8, 2012

The staff were phenomenal, the hotel accommodations and amenities were top notch, and we could not have asked for more. The pool service is fantastic and the concierge was brilliant - able to help with every request for both luxury and budget services!

Was this review helpful? Yes
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review

Mnerlinger Thank you for your wonderful comments. We are thrilled you had an amazing experience while being our guest at EPIC and enjoyed our stunning amenities and our personalized and attentive service. We are looking forward to welcoming back to EPIC very soon. Best wishes, Jacqueline Ploettner, Resort Manager More 

Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 6, 2012

I absolutly loved everything about my stay at Epic Hotel! I felt amazing while staying there and I was treated like I was a queen. I love the attitude of the staff and the facilities of the hotel. Everyone works as a team and you can see how well managed the hotel is becuase of this. From now on when... More 

Was this review helpful? Yes
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review

Kate P Thank you for your amazing review. We appreciate your kind comments about our hotel, our luxurious accommodations, beautiful pool area and restaurant on the 16th floor, with amazing views. We are happy our staff took good care of you. We are looking forward having you back as our guest, either at EPIC or at one of our other... More 

New York
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed January 6, 2012

Stayed at the Epic for business and was eating at their outdoor restaurant and tasted bleach in my food. I immediately ran to the restroom and saw bleach spots all over my clothes. When I returned outside I looked up and realized someone who lives there (also residences) was pouring bleach off the balcony. They did comp my meal and... More 

Was this review helpful? Yes 2
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review

mikeyz2281 Thank you for sharing your experience from your stay. We are truly sad to hear what happened to you while dining on the outside terrace of our restaurant. We are glad that our staff rectified the situation and purchased you a new shirt. We appreciate your kind understanding and we hope to welcome you back to our hotel in... More 

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