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EPIC Hotel - a Kimpton Hotel

4.5 of 5 270 Biscayne Blvd Way, Miami, FL 33131
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EPIC Hotel - a Kimpton Hotel
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EPIC Hotel - a Kimpton Hotel
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2,031 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for EPIC Hotel - a Kimpton Hotel
See the most recent reviews
Asheville, North Carolina
Top Contributor
95 reviews 95 reviews
39 hotel reviews
162 helpful votes 162 helpful votes
5 of 5 stars Reviewed May 12, 2011

We are reasonably well seasoned travelers and as such, it takes a lot to impress us. One hotel seems to resemble the next but this one is decidedly out of the box in every regard. We booked it in advance of a transatlantic cruise as it is very near the cruise ship port and I had read numerous rave reviews... More

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JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review

Salt+Water+Diva Thank you so much for your great review. It means a lot to us to hear from such a worldly traveler that we became one of your favorite hotels. We are so happy that you enjoyed our hotel and club service and that Reuben went out of his way to assist you. We are looking forward to welcoming you... More

San Jose, Costa Rica
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed May 11, 2011

I stayed just one night at this hotel, but I felt really welcomed since I arrived there. I received an invitation to the evening wine hour but since it has been passed when I arrived they gave me a coupon for a free glass of wine. Additionally, as part of the loyalty program I received free internet access and a... More

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JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review

Oscastro Thank you for your kind comments and recommending our hotel to travelers staying in the downtown area. Even your stay was very short - we are so pleased to see that you enjoyed your room, balcony and all the benefits of being a Kimpton In Touch member. We hope that when you are returning next time, you will be... More

1 review
5 of 5 stars Reviewed May 11, 2011 via mobile

***** stars (Epic has done it again this was my second stay and let's just say it was Epic:) it was so nice that my partner and I feel like this is our home away from home. Would stay there again and again. The staff gets ***** stars also. The Epic has set the standard of what a hotel should... More

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JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review

Salonwet Thank you so much for your *****Star review. We are glad that our staff was able to make you feel ‘home away from home’. Please be our guest again. Kind regards, Jacqueline Ploettner, Resort Manager More

Pembroke Pines, FL
Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 11, 2011

My girlfriends and I selected this hotel for our girls getaway trip. We the saw the reviews online and decided to take a chance. The hotel looks exactly like the pictures posted on their website. The hotel interior and exterior are both so chic. The rooms were clean and well designed. Also love the fact that it is an eco... More

Was this review helpful? Yes 1
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review

nne340 Thank you for your kind review. We are happy you and your girlfriends had a fantastic time at the EPIC. It is great to see that you appreciated our hotel being eco-friendly. Thank you also for your nice comments regarding our restaurant AREA 31. We are looking forward to your return. Best wishes, Jacqueline Ploettner, Resort Manager More

Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 10, 2011

I have to frequent downtown Miami for work and of all the hotels I've stayed at, Epic is the best. Their staff is effecient, courteous and friendly. I've stayed at other hotels in downtown and in South Beach, where I've felt like I was unwanted by the staff. The staff at Epic remembers who you are and treat's you with... More

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JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review

Chibnik Thank you so much for your very detailed review. We are so grateful to hear that you find our hotel conveniently located and our rooms modern and well appointed. We are excited to hear that Bonaldo, Macarena, Farah, Elisa, Jessica and our Housekeeping staff were efficient, courteous and friendly. Thank you so much for recommending EPIC to other business... More

Bedfordshire, UK
Top Contributor
52 reviews 52 reviews
36 hotel reviews
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed May 10, 2011 via mobile

Spent 4 nights at the EPIC in a Club water view room. The service for the whole trip was just spot on. Everyone from the manager who helped us before we arrived, the very kind concierges to the pool guys all made our trip fabulous. The little details you just don't think of the staff excelled in them. Lucia, Jean... More

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JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review

spur365 Thank you for your kind comments. We are so happy you had a great time and our staff, especially Lucia, Jean and Marco, was able to exceed your expectations. We are glad you enjoyed our rooms with the oversized bathrooms and balconies. We are looking to welcoming you back very soon. Best wishes, Jacqueline Ploettner, Resort Manager More

Miami, Florida
1 review
4 of 5 stars Reviewed May 9, 2011

The staff are super nice and friendly. They are very accomodating. Our biggest issue was that it took them over an hour to bring our luggage to our room.....which is not acceptable. The room wasn't ready when we arrived and when we were able to get to our room it took over an hour and a half for them to... More

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JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review

LovinMiami Thank you for sharing your feedback. We are so disappointed to hear about your arrival experience. We completely understand how frustrating it must have been for you not having the room ready and your luggage not being delivered promptly. This is definitely not the service we provide at the EPIC and we sincerely would like to apologize for the... More

new york, new york
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed May 7, 2011

First, let me note that the night after I stayed at the Epic I stayed at the InterContinental down the street and provided a one star review for my stay there. The reason for the different star ratings between the InterContinental and the Epic is poor customer service at the InterContinental. I stayed at the Epic on May 2, 2011.... More

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JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review

TripfanaticNYC Thank you so much for your sharing your feedback. Once again – our sincerest apologies for the inconveniences you experienced. We are so glad that we were able to rectify the situation immediately, and you were able to enjoy your stay. Thank you so much for recommending EPIC. We are looking forward to welcoming you and your friends back... More

2 reviews
5 of 5 stars Reviewed May 7, 2011 via mobile

Everyone at Epic was so friendly and efficient. They went out of their way to accommodate the customer. Plus, an added benefit are the complimentary bikes.

Was this review helpful? Yes
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review

Dulcechula Thank you so much for your nice comments. We loved to hear that you enjoyed our customer service and our new complimentary bikes. Please be our guest again. Best wishes, Jacqueline Ploettner, Resort Manager More

Raleigh, North Carolina
Top Contributor
65 reviews 65 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed May 5, 2011

Everything about this hotel is amazing. The lobby, the rooms, the view, the restaurants, and ESPECIALLY the staff! From the moment we arrived, we were treated like royalty and we felt so relaxed and at home. The location is perfect, we walked to Brickell village and had lunch and shopped. It was so close to a variety of activities. The... More

Was this review helpful? Yes 1
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review

Tropicaltraveladdict Thank you for naming us the ‘The BEST place to stay in Miami’. It is excited to read your comments about our service, lobby, rooms – especially the views from your balcony, our restaurant, Zuma, Exhale Spa and our location to nearby restaurants and shopping. We are looking forward to your next weekend escape. Kind regards, Jacqueline Ploettner, Resort... More

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Additional Information about EPIC Hotel - a Kimpton Hotel

Address: 270 Biscayne Blvd Way, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — EPIC Hotel - a Kimpton Hotel 4.5*
Number of rooms: 411
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Also Known As:
Epic Hotel Kimpton

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