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EPIC Hotel - a Kimpton Hotel

#5 of 111 Hotels in Miami
Certificate of Excellence
GreenLeadersGold level
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270 Biscayne Blvd Way, Miami, FL 33131
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EPIC Hotel - a Kimpton Hotel
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EPIC Hotel - a Kimpton Hotel
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2,231 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for EPIC Hotel - a Kimpton Hotel
See the most recent reviews
Houston, Texas
Top Contributor
74 reviews 74 reviews
14 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed October 25, 2011

Headed to Miami for a week long relaxation trip and stumbled across this hotel on TripAdvisor. After reading up on it and seeing all of the Eco-friendly principles they adhere to, I decided to book it and give them a try. We were not disappointed, this place is beautiful, with modern contemporary decor, understated but elegant, and, super comfortable. Up... More 

Was this review helpful? Yes
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review

nicmac_houston Thank you for your great and detailed review. We are thrilled to learn about your wonderful stay on our club level, where we offer a very intimate and personalized service. We are glad to hear that you found our hotel ambience very upscale and modern, yet relaxing and peaceful. Thank you for dining in Area 31 restaurant and ZUMA.... More 

Hedingen
Contributor
16 reviews 16 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 25, 2011

We stayed 2 nights at the epic. - Staff was helpful - Hotel is beautiful. Lobby is impressive. Views are great - Rooms were equipped with most modern amenities - Pool was lovely On the poor side - Room walls are very thin, and you can hear the neighbouring rooms - Getting the car from valet was a long process

Was this review helpful? Yes
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review

Milanvora Thank you for sharing your feedback from your stay with us. Please accept our apologies regarding any delays regarding our Valet service. We are upgrading our Parking system and hope to improve our service very soon. We are happy you loved our hotel, with our impressive lobby, modern rooms and beautiful views. Please visit us again, we are looking... More 

Launceston, Tasmania, Australia
Contributor
11 reviews 11 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 24, 2011

I recently stayed here at the Epic with my mum and brother before heading on the KISS Kruise, and picked it based on the really positive reviews here at Tripadvisor, and let me just say that FANTASTIC and AWESOME are just 2 worlds to describe this hotel and its staff. We were totally blown away with the cleanliness of the... More 

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JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review

Kissgodz Thank you for your fantastic review. We appreciate your awesome comments regarding the cleanliness of the hotel and our entire ambience. We are glad you enjoyed the beautiful views overlooking Miami. We are looking forward to welcoming you back to EPIC. Kind regards, Jacqueline Ploettner, Resort Manager More 

Vienna, Austria
Contributor
16 reviews 16 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 22, 2011

I have just checked out after a week of wonderfull state of the art experience, haven't had that level of proffetionalism for a long time, I rented a super car from Lou La Vie, and they parked it infront of the hotel the whole time I stayed, never returned to the room and found it unprepared, I'm telling you, if... More 

Was this review helpful? Yes 2
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review

Donahdi Thank you so much for your great comments. We are happy to hear you had a wonderful time at EPIC. We appreciate your kind comments about our professional and friendly staff, especially the way they handled your high end exotic car. We are looking forward to your next visit. Kind regards, Jacqueline Ploettner, Resort Manager More 

Ontario
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed October 21, 2011

We have just returned from spending six days at the Epic in Miami. We went with very high expectations, based on the hotel's website and comments on Trip Advisor, about it being the number one "luxury boutique hotel" there. The lobby itself was impressive, sparkling clean, spacious with comfortable seating, orderly and nicely decorated, but our room was a disappointment.... More 

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JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review

revjo Thank you for sharing your experience from your stay with us. We are disappointed to see that we did not meet your expectations regarding the layout and accessibility of your guest room. We are saddened to learn that you were not able to enjoy your balcony and view from it, due to the drawbridge from Miami River. We wished... More 

Toronto, Ontario, Canada
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 20, 2011

I stayed for 2 nights with my husband at the Epic for a business trip. We travel internationally frequently, and I have to say this is one of the best hotels we've stayed in for comfort and quality. We loved every moment, from the friendly welcome, the dramatic sweep of the lobby, and the efficient reception staff who offered us... More 

Was this review helpful? Yes 1
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review

AngelaL770 Thank you for your excellent review. We appreciate your comment being ‘one of the best hotels you have stayed’. It is great to hear you loved the vibe of our hotel and restaurant AREA31 and that our staff treated you like VIP’s. We hope you visit us again, either for a next conference or just a fun and relaxing... More 

Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 19, 2011

I can't say that I agree with some of the recent posts. My wife and I travel frequently and are very picky about where we stay. We gave this place a shot out of mere curiosity and I'm glad we did. The service was top notch. We ate at Area 31 with some friends and every single one of them... More 

Was this review helpful? Yes 1
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review

JAL15 Thank you for your great comments. We are thrilled you ‘checked us out’ and loved your stay with us. We are happy our service impressed you and our team created an amazing experience for you. We are looking forward to welcoming you back to EPIC soon. Best wishes, Jacqueline Ploettner, Resort Manager More 

Oslo
Top Contributor
70 reviews 70 reviews
25 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed October 19, 2011

We just came back from a five night stay at the EPIC i Miami. And it really was epic! The hotel is beautiful, from the area outside, to the pool area, the reatuarants and the rooms. Our rooms were great (we had two rooms) and very spacoius. The bathroom was beautiful and with a nice size. The service was amazing,... More 

Was this review helpful? Yes
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review

TBTravling Thank you so much for your amazing review. We are thrilled to hear you had a fabulous time and enjoyed our comfy and specious rooms with the oversized bathrooms. It is nice to see that you explored our neighborhood and strolled along Miami River and Biscayne Bay to Bayside Marketplace and other local shops and restaurants. Thank you for... More 

Cambridge, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 19, 2011

We stayed at the Epic in September for 6 nights. Nice rooms, happy helpful staff. Free wine each night between 5&6pm in the lobbey and free tea & coffee in the morning i think between 6&10am. Location was very good near the port. Great selection of shops and places to eat within a 10 min walk. Ate at Zuma as... More 

Was this review helpful? Yes
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review

WackyLondon Thank you for your wonderful comments. We are happy you loved EPIC, our close location to local shops and restaurants and the port of Miami. Thank you for dining at ZUMA restaurant and mingling with our staff during our hosted wine hour every evening. We are looking forward to welcoming you back very soon. Kind regards, Jacqueline Ploettner, Resort... More 

New York City, New York
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed October 18, 2011

Don't believe the hype of this hotel. The food was Garbage-eat out every day! I took my brother to Miami as a graduation gift and I thought we were getting a top shelf hotel and I have to say...big disappointment! The staff was just ok, nothing impressive at all. They will tell you something is complimentary and then it will... More 

Was this review helpful? Yes
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review

NY_ShoeGirl Thank you for sharing your experience from your stay with us. It is disappointing to hear that your stay was not to your satisfaction - from the hotel offerings, including our ETRO bath amenity line from Italy, to our staff service. We are sorry our bellman did not point out the honor bar inside your room, where we offer... More 

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