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EPIC Hotel - a Kimpton Hotel

4.5 of 5 270 Biscayne Blvd Way, Miami, FL 33131
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Certificate of Excellence 2014
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EPIC Hotel - a Kimpton Hotel
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EPIC Hotel - a Kimpton Hotel
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2,168 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Miami, Florida
2 reviews
5 of 5 stars Reviewed yesterday NEW

Our experience at the Epic was incredible. The staff is very welcoming and made us feel right at home. One day they even surprised us with a cheese plate and wine, it's all in the details! The front desk staff was so helpful especially Mark, Christian and Luciana. Whenever we had a question or needed something they were always there... More 

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New York City, New York
Top Contributor
52 reviews 52 reviews
28 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed yesterday NEW

We had stayed in South Beach for two days but moved to the Epic for the Miami Marathon/Half Marathon (3 blocks from the finish line!). From the moment we stepped out of the taxi we were amazed with the top-notch staff. From the front door staff (especially Christopher) to check in everything flowed seamless. We stumbled upon a free 5-6pm... More 

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2 reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed yesterday NEW

We stayed at Epic Miami for 10 days last december. Although we we're satisfied with the overall service and rooms, we were very dissappointed with the way the hotel treated us when we ran into a problem with our carrental 'Dollar Rent A Car' on Epic's premisses. We decided last minute to stay an extra weekend in Miami at Epic... More 

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West Palm Beach, Florida
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Recently checked in for a work trip and fell in love. Not only was the staff top notch but the location and atmosphere took it to another level. I am looking to go back for a weekend so that I can truly experience everything that the hotel had to offer.

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tucson
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is such a luxury hotel. We feel pampered from second one. They open the doors for you as you enter and it's all luxury and nice. Stayed here before our cruise, felt so pampered. Thank you KIMPTON for putting us in a higher floor after a few stays with you. We loved the 29th floor with great views, and... More 

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Zachary J, Front Office Manager at EPIC Hotel - a Kimpton Hotel, responded to this review

twogolfersTucson OK, great we can’t wait! Your review just made our day. I can’t thank you enough for taking the time to share your awesome experience. You are the reason we love to go “over the top” for our guests. Pampering is what we love to do, so I am beyond glad that you felt this way. Please reach out... More 

Northampton, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed at this hotel to celebrate our anniversary. I had informed the hotel of this special occasion before we got there and this was mentioned on check in which was really nice. The hotel was clean and modern and this transferred into the rooms which were really nice. Upon arrival we were informed that we had a suprise in... More 

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Zachary J, Front Office Manager at EPIC Hotel - a Kimpton Hotel, responded to this review

Mark P. Oh NO! We were so excited for your anniversary, I can’t believe your surprise wasn’t waiting for you. We never will settle for only hinting at excellence when we know that excellence is attainable. I appreciate that you took the time to reach out to us so that we can ensure that this never happens again. I am... More 

Richmond, VA
Top Contributor
66 reviews 66 reviews
35 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Nice rooms and wonderful front desk staff. If you are in need of a hotel downtown then this is a good choice. Great bar downstairs. Hotel restaurant was just okay but Zuma downstairs had amazing food but terrible service. Nice views of the water. Reasonable rates on the weekends.

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Zachary J, Front Office Manager at EPIC Hotel - a Kimpton Hotel, responded to this review

leotraveler I am sure our Front Desk Team will be beaming over your compliments. I am glad that you like our location in Downtown Miami. We love it too. Hope to see you for another weekend stay! More 

Westchester County, NY
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We arrived early and we were told our rooms were not ready but they would request housekeeping to prioritize and they would call us. By 4:15 we were still waiting and went to front desk to find out rooms were almost ready. Hotel confirmation stated a "waterfront" room but my room (stack18) had a view of the busy street and... More 

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Zachary J, Front Office Manager at EPIC Hotel - a Kimpton Hotel, responded to this review

JMCvacations Thanks for reaching out to us here. You review certainly does not describe the type of service that we expect from our property either. I find it distressing that the room was not ready by 4pm, our check in time. Rest assured that I will be bringing this up with our housekeeping department and investigating the reason for the... More 

Houston, Texas
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 days ago NEW

Great Hotel, pillows very comfortable, nice pool. The view is excellent and it's in the heart of Brickell close to everything. I recommend this hotel 100%. You can't forget to visit Zuma restaurant right down in the lobby................

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Zachary J, Front Office Manager at EPIC Hotel - a Kimpton Hotel, responded to this review

Carlos P. Thanks so much for this great review! I am delighted to hear how much you enjoyed everything about our hotel. The pillows are pretty great. You can hardly get out of bed! I hope to have you back with us again soon. More 

Chicago, Illinois
Contributor
17 reviews 17 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This hotel is actually rated well on tripadvisor, but I wasn't that impressed. Let me just say that the front desk and concierge are very helpful and knowledgeable. As far as service goes, there is not a rush to get you food or a drink. I rate hotels on simple things like service, housekeeping and food quality etc.... The room... More 

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Zachary J, Front Office Manager at EPIC Hotel - a Kimpton Hotel, responded to this review

Daniel R. Just OK is just not good enough. We will definitely take your review to our next department meeting as a topic of discussion. It pains me to hear that your stay was not flawless, like I know it should have been. I appreciate your praise of the front desk and concierge, these teams truly do work tirelessly to... More 

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Additional Information about EPIC Hotel - a Kimpton Hotel

Address: 270 Biscayne Blvd Way, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — EPIC Hotel - a Kimpton Hotel 4.5*
Number of rooms: 411
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Also Known As:
Epic Hotel Kimpton
Hotel Style:
#3 Romantic Hotel in Miami
#3 Green Hotel in Miami
#4 Luxury Hotel in Miami
#4 Spa Hotel in Miami
#4 Family Hotel in Miami
#5 Business Hotel in Miami

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