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Bay Eden Arms Hotel

Certificate of Excellence
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Rushyford DL17 0LL, England
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Bay Eden Arms Hotel
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304 Reviews from our TripAdvisor Community

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Traveler rating
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    104
    75
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    9
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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  • All months
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  • Mar-May only
    (87)
  • Jun-Aug only
    (59)
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Yorkshire
Senior Contributor
28 reviews 28 reviews
27 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed yesterday NEW

We stayed here for four nights. Our superior room was large and very clean, as was the bathroom, which looked fairly new. The hotel is next to a busy main road but the double glazing kept out all the traffic noise, so sleeping was no problem. The food on the whole was good (except for the fish pie which was... More 

Was this review helpful? Yes
Nottingham, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed here for a weekend break and had a fantastic time. This hotel is warm and friendly, the staff are lovely and the facilities are a huge bonus. After a day out visiting the many attractions of Durham I really enjoyed getting back to the hotel and going for a swim and spa before enjoying a evening meal and... More 

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Co Durham
Top Contributor
77 reviews 77 reviews
20 hotel reviews
55 helpful votes 55 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I didn't really expect much - Afternoon Tea for Two for under a tenner. The sandwiches were minuscule 4 each - 2 cucumber and cream cheese 2 ham on bread that stuck to the roof of your mouth. The scones were not defrosted properly. There was far too much heavy cake. To add insult to injury the tea was served... More 

Was this review helpful? Yes
gm_dur, General Manager at Bay Eden Arms Hotel, responded to this review

Me and the team have read your somewhat unkind review with some concern. Chef has developed this dish so that we can offer quality alongside unsurpassed value, every part from the cress to the jam portions have been meticulously costed to get the very best deal for our customers. Our aim is exactly this, to ensure that we can compete... More 

Contributor
17 reviews 17 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Lovely clean rooms,especially the linen. Breakfast was very good and staff very polite, Marylin the housekeeper was very welcoming on arrival. Superior rooms are 1st class, would not hesitate to stay here again.

Was this review helpful? Yes
gm_dur, General Manager at Bay Eden Arms Hotel, responded to this review

Thank you for your comments and we’re so glad that you enjoyed your stay with us. I am delighted that you found our hotel to be first class. The staff mentioned in your review were over the moon when they saw your review on Trip Advisor. All the staff work incredibly hard, but when they are singled out for public... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 24, 2015

This was our second visit. We like the hotel but our standard room is in need of refurbishment. The food is a touch basic but, in fact, suited me. Sadly, in a fairly remote location, there was no entertainment on Sunday night - not even bingo or a quiz sheet! It is well located for Durham, Beamish and Seaton Carew.... More 

Was this review helpful? Yes 1
gm_dur, General Manager at Bay Eden Arms Hotel, responded to this review

Thankyou for your honest comments, You'll be pleased to know that there is currwently a massive investment being ploughed into our Hotel and Spa. We have just completed full refurbishment of 8 bedrooms and 6 bathrooms. By early 2016 we will have had another 16 rooms completed. Our aim here is to combine modern design and functionality and yet still... More 

Great Yarmouth, United Kingdom
Contributor
20 reviews 20 reviews
14 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed May 12, 2015

I stayed at shearings eden arms for a 5 day/4 nights break as part of a coach party.the hotel is one long building and is set beside a busy roundabout, checking in was swift with no hassle.The rooms were reasonable size and were clean and tidy.The dining room was spacious and the standard of food was very good,as was the... More 

Was this review helpful? Yes 6
gm_dur, General Manager at Bay Eden Arms Hotel, responded to this review

I'm so glad to find that you had a pleasent and enjoyable stay, Thank you for your kind comments. We aim to provide exceptional value and quality within our comfortable Hotel and Spa throughout the year. We look forward to seeing you again in the near future. Kind Regards, Laurie Simpson General Manager. More 

Bolsover, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 28, 2015

we stayed for 4 nights from 20th april 2015 in room 22, what an excellent room, couldn't fault the meals which were delicious,when we arrived i ordered an afternoon tea which was delicious and i seriously thought about ordering a doggy bag, it was fabulous, but one night we had to wait 45 mins from finishing our main course to... More 

Was this review helpful? Yes 1
gm_dur, General Manager at Bay Eden Arms Hotel, responded to this review

Thankyou for your lovely comments on our food. Afternoon tea is flying out and at £8.95 I'm sure you found it to be wonderfull value. With regards to you waiting for your dessert this appears to have been a rare oversight and I would like to offer you my appologies for this. Once again, Thankyou for taking the time to... More 

Melbourne, Australia
Contributor
16 reviews 16 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 28, 2015

Sent 3 emails from Australia trying to book accommodation, received automated response each time to say someone would be in contact and after not hearing anything I rang and was told too early to book because they are owned by a Coach Holiday Company and to ring back nearer the time (this was March for accommodation mid May!!)

Was this review helpful? Yes 2
gm_dur, General Manager at Bay Eden Arms Hotel, responded to this review

I have just read your letter and I must say i am very disappointed that you have given us a one star rating. I simply can't remember the last time that we recieved such a poor rating. Usually I can respond with helpfull remarks so that we can adjust what has gone wrong and offer you a solution. Unfortunately on... More 

Glasow
Contributor
17 reviews 17 reviews
7 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed April 22, 2015

We stayed here on a Fri-Mon break with our two friends and had a great time! the staff were all lovely,and the food was good too ,we had a large room on the first floor(18) with the most comfortable bed we have ever slept in away from home!!! an added bonus was the pool, spa, gym,sauna and steam room so... More 

Was this review helpful? Yes 2
gm_dur, General Manager at Bay Eden Arms Hotel, responded to this review

It’s great to hear your feedback and thank you for your comments. Our goal here at The Eden arms Hotel is to really put our hotel on the map, so you sharing your experience goes a long way to help us in achieving our aims. As always you can be assured that your comments will be passed onto the whole... More 

Arnside
Senior Contributor
46 reviews 46 reviews
21 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed April 21, 2015

Very clean and comfortable hotel with excellent spa. We booked a superior room and were given a premier suite which was wonderful. Whilst on busy road the rooms were well double glazed with no traffic noise. There was a bus stop outside on a direct route to Durham.

Was this review helpful? Yes 2
gm_dur, General Manager at Bay Eden Arms Hotel, responded to this review

How fantastic it is to be passing on another great review to my staff, they certainly all deserve the praise they are getting. Thankyou for your generous comments, its great that even with your packed itinery, you still found time to relax in the comfortable surroundings of our leisure club. I hope we can count on seeing you again,and you... More 

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