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Bay Eden Arms Hotel

Certificate of Excellence
Hotel website
, Rushyford DL17 0LL, England
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BREAKS STARTING FROM £92
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1 room 1 guest
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Bay Eden Arms Hotel
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322 Reviews from our TripAdvisor Community

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Traveler rating
    98
    114
    76
    24
    10
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
Date | Rating
  • English first
  • Any
English first
  • All months
    (322)
  • Mar-May only
    (87)
  • Jun-Aug only
    (77)
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All months
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My wife and I stayed for 4 nights with a shearings coach party. We found the hotel had a good atmosphere with very friendly and jolly staff.The service in the restaurant was very good. Brett is fantastic very friendly and helpful. The food was very tasty too. We also found the hotel very clean. The only negative to our stay... More 

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Prestwick, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

My wife and I came for a 4 day break and ended up leaving a day early.The reason being the whole experience.The meal on the first night was terrible,the food was not as was discribed on the menu.(ie. melba toast is not thinly sliced vienna stick,and roast chicken is not steamed).Also my wife found a foreign object in her meal,and... More 

Was this review helpful? Yes 2
gm_dur, General Manager at Bay Eden Arms Hotel, responded to this review

Thank you for taking the time to post your review on trip advisor, we appreciate all comments regarding guest stays with us, particularly less favourable reviews as any issues can then be logically and proactively addressed. I hope my response adequately addresses your concerns. Unfortunately I was unable to explain to you in person the outcome of our investigation into... More 

Oldbury, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW via mobile

Wonderful staff at a hotel which nearly died. Shearings have taken over this charming hotel and are gradually restoring it to its former glory. The Spa needs a bit of TLC, but a "budget" hotel with a sauna, jacuzzi, steam room and pool is a real bonus. Food was the usual Shearings menu and the staff were lovely, entertainment was... More 

Was this review helpful? Yes 1
Crook
Level Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed 1 week ago

We arrived a little early around 2:30pm, as usual after a lengthy trip, hoped given we were only 30 mins early, that we might be able to check in and use the loo! No such luck. We were told very abruptly by a front of house staff member that check in was no earlier than 3pm and we would have... More 

Was this review helpful? Yes 2
Bury St. Edmunds, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We are addicted to this hotel, it is absolutely fantastic and every thing you need for a first class holiday, good food, good entertainment, fantastic staff,pool, clean rooms, my daughter counts down the days on the calendar when we book it. Brett and Julia are wonderfull, so are the entertainers, (Bridie is just lovely) (Dave Davis we have both your... More 

Was this review helpful? Yes 3
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Booked for a 7 night stay, primarily as a base camp to visit this area of the country. The hotel offered the most affordable option by far and seemed good value. With this in mind I wasn't expecting much, at the end if the day you do usually get what you pay for. The hotel is very olde worlde in... More 

Was this review helpful? Yes 3
Rotherham, United Kingdom
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Recently took a four night mid week break at this hotel. Been before and liked it, but this time it was even better. The staff are friendly and efficient, our room was nice and the food was lovely. Great value for money! We will definitely be going again. Handy for lots of nice places in North Yorkshire. Our waiters, Brett... More 

Was this review helpful? Yes 2
Peterborough, United Kingdom
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel whilst visiting friends. The front desk staff were very friendly and helpful. Our room was quite large and clean, we had tea and coffee making facilities, the bed was very comfortable. The hotel was very olde worlde. The food was very good but it was best to get down there early, there was a good... More 

Was this review helpful? Yes 3
gm_dur, General Manager at Bay Eden Arms Hotel, responded to this review

Thankyou very much for your wonderful review. We're glad that you enjoid all our facilities, especially our leisure club, perfect for relaxing in after a mear 20 minute busride to explore the bustling town of Darlington with its rich industrial heritage. and the bus right out side our hotel ..Explore the vibrant city of Durham, rich in culture and steeped... More 

2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

4 night stay with partner. Room 204 Cold outside lovely & cosey inside ... Drinks a little pricey, but other than that we could not fault the Bay Eden Arms. Staff were very helpful & hard working. Food good & hot , good choice. Enjoyed the Spa & pool. Pack lunch for coming home okay, fresh sandwich fruit drink &... More 

Was this review helpful? Yes 2
gm_dur, General Manager at Bay Eden Arms Hotel, responded to this review

We were all really happy to read your review and i must thank you for posting such kind comments. Here at The Eden Arms our goal is simply to be your first choice when exploring the North East of England. I'm glad that you enjoyed our free leisure club facilities and that you found our food to be plentiful and... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stopped in on the hop and was bitterly disappointed. Service was poor, food terrible and over priced for the quality of what we thought we'd be served at this Spa/Hotel/Restaurant - some outlets can do it all. Eden Arms for us, struggles with the basic.

Was this review helpful? Yes 4
gm_dur, General Manager at Bay Eden Arms Hotel, responded to this review

Are we a hotel, spa, restaurant or a pub? I read your review with some concern as there was no mention of the unsurpassed quality of our newly refurbished rooms, no reasons why you didn't enjoy the charm and magic of our 16th century coaching Inn, and no elaboration on any reasons why you may not have enjoyed the luxury... More 

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