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Imperial Swan Lakeland

3.0 of 5
4141 S Florida Ave, Lakeland, FL 33813 (Formerly Sheraton Inn Lakeland)
Hotel amenities
Imperial Swan Lakeland
Best prices for: 1 room 1 guest
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Ranked #22 of 32 Hotels in Lakeland
A recent review
5 of 5 stars reviewed 3 days ago
purehitter6 Jackson, Mississippi
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107 reviews from our community

Traveler rating
    30
    18
    9
    18
    32
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29
19
4
26
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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Jackson, Mississippi
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Once again left impressed! In town for another business meeting and they put me in a suite this time. Was for a very short visit but see they are continual in upgrades which I like to see. Last time I was there til now I can see the difference simply walking thru the hall. New business center is about done,... More 

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Fort Lauderdale, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Super cheap and super gross. Simple cleaning would have worked wonders. Nothing was clean. Most things were in disrepair or stained or had holes. I was afraid to touch anything. Sink leaked. Girls in the next room were given a plunger when they told the desk their toilet was clogged. Really?

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Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed one night (April 2015) in a very clean, large & quiet King room on the fourth floor. Everything was functional but found the hotel to be out dated and in need of many minor repairs. The sheets and towels were well worn and thin. Desk staff was efficient and friendly. Free parking garage.

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Satellite Beach, Florida
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

My husband and I were celebrating our 35th wedding anniversary and also was in town for an event. We called and made reservations for one of our most important days (anniversary) to be booked at this hotel. The front desk was very courteous and accommodating and when I explained that that one night was our anniversary night they cheerfully chimed... More 

Was this review helpful? Yes 1
Toms River, New Jersey
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 5, 2015

Went to check in and the clerk was about as intelligent as a box of rocks. I gave them my card to put their "hold" on for the room. They ended up putting TWO holds on that card because that bubble headed moron ran it twice, and after bickering with Rosa the next day about it, she still refused to... More 

Was this review helpful? Yes 2
Baldwin, New York
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 4, 2015

At the check in process I should have know to run. We checked in to the front desk with someone who was definitely incapable of running the front desk. He told us he would take our luggage because there was no parking due to the bar crowd.( keep in mind my husband is handicap and it was noted with the... More 

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Fishkill, New York
Top Contributor
127 reviews 127 reviews
22 hotel reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed February 23, 2015

My wife and I stayed here for 5 nights with my senior softball team. Front desk and manager Jackie were very friendly. My room (528) had issues. The faucet dripped, the toilet didn't flush very well, and housekeeping was exceptionally bad. Our room was only cleaned and made up 2 times. In one case our used towels were taken but... More 

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2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 19, 2015

I contacted the front desk about an unauthorized authorization on my Amex. Denise at the front desk acknowledges her mistake and logs it in her ledger for the manager Rosa to correct in the morning. This manager was unwilling to correct the mistake even after her employee admitted to charging the wrong credit card. All Rosa said was the the... More 

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed February 17, 2015

Stayed one night (had been scheduled for 2) at the Imperial Swan. The hotel is beyond "tired". Towels were nearly see through, floors were dirty and the parking garage seemed dangerous. The garage had no lighting, the elevators did not work and honestly I was anxious about our safety. We moved the next day to the Hilton Garden about 5... More 

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Annapolis, Maryland
Contributor
11 reviews 11 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 10, 2015

I stayed at the swan for my fiancé's softball tournament. We went out early to enjoy Disney and Tampa, so we were there for a full week, and the location was great. When we arrived at 12am, the first thing I noticed was the seedy bar in the hotel lobby. The front desk person was away from their post for... More 

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