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All 32 Lakeland hotels

Imperial Swan Lakeland

3.0 of 5 Hotel   |   4141 S Florida Ave, Lakeland, FL 33813 (Formerly Sheraton Inn Lakeland)
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Imperial Swan Lakeland
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Ranked #20 of 32 Hotels in Lakeland
A recent review
3 of 5 stars reviewed 3 weeks ago
mct1977 Annapolis, Maryland
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102 reviews from our community

Traveler rating
    29
    18
    8
    17
    30
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27
18
4
24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Baldwin, New York
2 reviews
1 of 5 stars Reviewed yesterday NEW

At the check in process I should have know to run. We checked in to the front desk with someone who was definitely incapable of running the front desk. He told us he would take our luggage because there was no parking due to the bar crowd.( keep in mind my husband is handicap and it was noted with the... More 

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Fishkill, New York
Top Contributor
127 reviews 127 reviews
22 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed 1 week ago

My wife and I stayed here for 5 nights with my senior softball team. Front desk and manager Jackie were very friendly. My room (528) had issues. The faucet dripped, the toilet didn't flush very well, and housekeeping was exceptionally bad. Our room was only cleaned and made up 2 times. In one case our used towels were taken but... More 

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2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I contacted the front desk about an unauthorized authorization on my Amex. Denise at the front desk acknowledges her mistake and logs it in her ledger for the manager Rosa to correct in the morning. This manager was unwilling to correct the mistake even after her employee admitted to charging the wrong credit card. All Rosa said was the the... More 

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Stayed one night (had been scheduled for 2) at the Imperial Swan. The hotel is beyond "tired". Towels were nearly see through, floors were dirty and the parking garage seemed dangerous. The garage had no lighting, the elevators did not work and honestly I was anxious about our safety. We moved the next day to the Hilton Garden about 5... More 

Was this review helpful? Yes 1
Annapolis, Maryland
Contributor
11 reviews 11 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed at the swan for my fiancé's softball tournament. We went out early to enjoy Disney and Tampa, so we were there for a full week, and the location was great. When we arrived at 12am, the first thing I noticed was the seedy bar in the hotel lobby. The front desk person was away from their post for... More 

Was this review helpful? Yes 1
Camberley, United Kingdom
Contributor
18 reviews 18 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed January 23, 2015

I read, (as always) reviews on hotels I want to book. For this one a mixed bag but it was convenient to my destination, only one night so..... I booked on expedia, not knowing they had a FEE. Room cost $99 so not cheap. So we arrive, looks good, check is excellent, Nick the Receptionist knows his stuff, very welcoming.... More 

Was this review helpful? Yes 8
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 22, 2015 via mobile

Overall really like this place. The pool area is very nice, looks nice inside and the rooms are spacious. The staff is polite, there doesn't seem to be any riff-raff in the area and there's a lot you can do around here. There's also a weight room with a sauna, some of the equipment is broken but I personally don't... More 

Was this review helpful? Yes 1
Jackson, Mississippi
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 9, 2015

Recently stayed here, AGAIN, and was so impressed with the upgrades they have made! I repeatedly tell people I know to stay there and they also leave impressed. Is it an older hotel? Yes. Is it dated? Some. Upgrades can't happen at once. The staff is extremely helpful and friendly and I stay there quite a bit so it baffles... More 

Was this review helpful? Yes 1
Columbia, Kentucky, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 7, 2015

Our women's college basketball team stayed here right before Christmas and had a wonderful experience. The rooms were very nice and the staff was fantastic. There are many restaurants close by and the hotel is located within a reasonable distance to many Florida attractions. We really enjoyed our stay and highly recommend it to anyone staying in the Lakeland area.

Was this review helpful? Yes 1
Williamstown, KY
Contributor
15 reviews 15 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 2, 2015

Only stayed for one night while my daughter played college basketball nearby. The staff was very pleasant and accomadating. The hot water side of the faucet in bathroom did not work and you could tell this hotel is dated, but It was clean and comfortable and well worth the price. Continental breakfast was not much but was provided at no... More 

Was this review helpful? Yes 1
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Additional Information about Imperial Swan Lakeland

Address: 4141 S Florida Ave, Lakeland, FL 33813 (Formerly Sheraton Inn Lakeland)
Location: United States > Florida > Central Florida > Lakeland
Price Range (Based on Average Rates): $
Hotel Class:3 star — Imperial Swan Lakeland 3*
Number of rooms: 168
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Also Known As:
Imperial Swan Lakeland Hotel Lakeland
Imperial Swan Hotel Lakeland

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