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Imperial Swan Lakeland

4141 S Florida Ave, Lakeland, FL 33813 (Formerly Sheraton Inn Lakeland)
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1 room 1 guest
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Imperial Swan Lakeland
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123 Reviews from our TripAdvisor Community

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Traveler rating
    34
    23
    9
    20
    37
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37
22
4
26
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
  • All months
    (123)
  • Mar-May only
    (42)
  • Jun-Aug only
    (39)
  • Sep-Nov only
    (19)
  • Dec-Feb only
    (23)
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Lakeland, Florida
1 review
4 of 5 stars Reviewed 5 days ago NEW

I've lived in lakeland for 30 yrs. l have only visited the swan hotel a few times for events. Last month me and my wife stayed for a few days just to get away and i am really glad we did. The rooms were very clean and well kept. All the staff was very courteous and helpful. But the best... More 

Was this review helpful? Yes
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Gary A, Thank you for the kind words regarding your stay! We really appreciate every review so that we can better the experiences for every guest who walks thru our doors. We look forward to seeing you again and make sure you stop by to say hi to meet in person next time! More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

What an amazing hotel, The staff was incredible made me feel at home from the moment I walked in. I thought I was in the middle of a musical or commercial they were all very happy and it says a lot about a business when the employees are that happy. I had an amazing experience and will definitely be back.

Was this review helpful? Yes
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Jacob D, What a nice review sir! We are a family here and like to treat our guests as an extension of that. I will pass the kind words onto our staff so that the love continues. We hope to see you again in the future! More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

Recently stayed at the imperial swan hotel. I have to say that everything was exactly as I wanted them to be. Friendly hotel staff, great bar to tie one on, and located perfectly in the middle of everything in lakeland. I will be recommending this hotel to everyone taking a trip to this part of Florida.

Was this review helpful? Yes
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Thank you so much and we are certainly glad to see you enjoyed your stay. Glad to see that you will be returning in the future. We certainly appreciate the feedback. Take care! More 

Kathleen, Florida
1 review
5 of 5 stars Reviewed 1 week ago NEW

Best hotel for the money by far in Lakeland. It's located in down town in the middle of the action. The staff there was superb at some points I thought they were physics, and there attention to detail is above and beyond the reviews high recommend for business or pleasure or both my family enjoyed the area. Food was great... More 

Was this review helpful? Yes
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Thank you sir for your feedback and we are glad our staff was able to help you enjoy your experience! Being centrally located, a great bite to eat is always very close. Be ready soon, our "in progress" restaurant is near completion and on your next visit you can simply get a great bite by simply calling for room service... More 

Lakeland, Florida
1 review
4 of 5 stars Reviewed 1 week ago NEW

the staff and every person I met at this hotel were wonderful. highly recommend to any one staying in Lakeland to stay here at the imperial swan. the rooms were clean the hotel was neat and they were very helpful

Was this review helpful? Yes
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Hello Chad S, I will be sure to let our staff and housekeeping know about your review. We are working very hard to make the improvements and upgrades that guests can see and appreciate. Next time you come thru, make sure to stop by our NEW restaurant that will be opening soon and either sit down or call for room... More 

1 review
1 of 5 stars Reviewed 1 week ago

I have stayed here for two years for a small convention. It has not changed from one year to the next - the hotel is run down. The rooms have electrical outlets with no covers, and those outlets can spark, which brings no action from maintenance other than to replug items back in. The toilet seats have no lids, which... More 

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Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Michele L, I am sorry to hear of your recent experience. I would like to reach out and assure you that changes are being made. I would like to thank you for bringing this to our attention and the upgrades are taking place as we speak. Being a pet-friendly hotel is something we take pride in to welcome guests with... More 

Travelers are raving about these Lakeland hotels

Plant City
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

For two years we stayed here for a small convention. The first year, several people had to move their rooms because of wet carpet, dirty bathrooms, sparking electrical outlets, broken beds. We were promised things would be made right the second year. Nope, it was worse. Terrible breakfast. No housekeeping. Couldn't get service in the banquet areas. Halls were smelly.... More 

Was this review helpful? Yes 1
Canada
Level Contributor
3 reviews
1 of 5 stars Reviewed 3 weeks ago

We just spent 3 nights at this hotel. The stench of mold is permeable from the moment you enter the hotel and my husband and I spent 3 days sneezing. The carpets and walls are filthy and worn, the whole place is completely run down. Sheet on the bed torn and bed not made properly or sheets too short for... More 

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Vancouver, Canada
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I spent three nights at this hotel and the experience was terrible. This hotel has seen better days and needs a complete renovation, top to bottom. Nothing was as one might expect it to be. The air conditioning barely worked; the hotel was moldy throughout; the rugs were worn threadbare; there were strips of wallpaper missing from the walls; the... More 

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Naples
Level Contributor
3 reviews
4 of 5 stars Reviewed July 15, 2015

Initially, we were't very happy with the room we were originally put in. It was a suite in a far location from any elevators and that whole section had a very musty smell. When we requested a new room, everyone on the staff got involved to make our stay as pleasant as possible. We were there for three nights and... More 

Was this review helpful? Yes
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Matthew W, Thank you for your feedback regarding your stay. I am sorry about the distance with the suites as that is how the previous Four Points Sheraton was designed. I am certainly excited that everyone all played a part to make your room transition pleasant. We love our sports teams here and I will also pass the kind words... More 

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