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All 32 Lakeland hotels

Imperial Swan Lakeland

3.0 of 5 Hotel   |   4141 S Florida Ave, Lakeland, FL 33813 (Formerly Sheraton Inn Lakeland)
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Imperial Swan Lakeland
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Ranked #22 of 32 hotels in Lakeland
A recent review
5 of 5 stars reviewed 2 days ago
Alliv123 Lakeland, Florida
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81 people have reviewed this hotel

Traveler rating
    27
    11
    6
    12
    25
See reviews for
22
14
3
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Lakeland, Florida
1 review
5 of 5 stars Reviewed 2 days ago NEW

I have stayed at the Imperial Swan quite a few times. Last week it was my anniversary and I walked in Ballons, Jaqueline asked if I was going to an event. When I told her the reason she upgraded us to the executive suite. WOW. The staff at the Swan are amazing they always make you feel welcome. Thank you... More

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Rochester, New York
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel was terrible, holes in the ceilings in bedroom and bathroom. This place desperately in need of painting, a good thorough cleaning, updating, etc. Don't bother with the "free continental breakfast...very limited selection of food, coffee pots left empty, muffins and bagels not replaced when they ran out!!! This hotel was our only choice due to Competitions, Air Show... More

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Jackson, Mississippi
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I am really discouraged about how picky people are on reviews. The hotel staff was so friendly, accomodating, and knowledgable. I have stayed in over 100 hotels in my travels and although it's not the Don Cesar, it is very capable of enjoyment. The bed was highly comfy, rooms had microwave, fridge, flat screens. Have had numerous friends who have... More

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Shelby, North Carolina
2 reviews
2 of 5 stars Reviewed 2 weeks ago

When we used their internet site to reserve a room, the rate was given with also taxes shown. When you drive 500 miles and go to check in, you are given a sheet to sign that indicates that there will be an additional $4.99 per day "Hotel Service Fee". This is extortion since it is too late to make other... More

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Melbourne
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 weeks ago

We've stayed here several times. My daughter plays travel softball and we bring the team here. Yes, it could use a lobby makeover, but it's clean, the staff is very helpful and the rates are quite reasonable. Jacqualyn and Megan are great!

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Tampa, Florida
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed March 15, 2014

When you first pull up you think you are at a really nice place. It is an old hotel. It does have a lounge but not great. The rooms are terrible. The tinting on the window was so bubbled up you could barely see out of it. The bedspreads have definitely seen better days. The room was dingy and dirty.

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Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed February 22, 2014

We stayed at the Imperial Valentine's weekend and I must say that the picture shown on their website are VERY MISLEADING. The pictures on their website are of some other hotel because it's not Imperial Swan's pictures. This place was the most nastiest place I've ever stayed at. Staff wasn't professional at all nor dressed professionally Garage elevator was creapy... More

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Orland Park, Illinois
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 10, 2013

Stayed here for a special occasion. Room was clean, but the hotel is very dated. Staff did everything they could to make us comfortable. Continental breakfast was nothing. Guess on Sunday they don't supply it. It's not close to very many restaurants. Nothing to write home to mother about.

Was this review helpful? Yes 1
Chattanooga, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 5, 2013

This is a fabulous place to stay; all staff friendly and went out of way to assist with any questions and/or needs. Hotel clean; jacuzzi in room; service superb; staff friendly; beds comfortable - good night's sleep. QUIET ROOMS - NO OUTSIDE NOISES HEARD! I was pampered and will definitely be staying here in the future. Wish the restaurant/lounge had... More

Was this review helpful? Yes 1
Pompano Beach, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed May 9, 2013

booked room a month ahead..called day before to confirm ,staff said everything was good. get there at 9 pm find a lobby full of guests that their room had been given away as well as ours. The staff had no explanation ,had an attitude of didn't give a $%^& either! dozens of people with children left room less. called Manager... More

Was this review helpful? Yes 4

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Additional Information about Imperial Swan Lakeland

Also Known As:
Imperial Swan Lakeland Hotel Lakeland
Imperial Swan Lakeland Hotel
Imperial Swan Hotel Lakeland
Address: 4141 S Florida Ave, Lakeland, FL 33813 (Formerly Sheraton Inn Lakeland)
Location: United States > Florida > Central Florida > Lakeland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 32 hotels in Lakeland
Price Range (Based on Average Rates): $
Hotel Class:3 star — Imperial Swan Lakeland 3*
Official Description (provided by the hotel):
Whether you’re here to stay a night or a week, we can accommodate all of your needs. Not only do we have Executive Suites with Jacuzzi tubs, located steps away from our luxurious King size beds, but we also include couches with pull out sleepers, for that extra guest! You don’t have to worry about being able to keep in touch or catch up on news highlights with our complimentary high-speed internet connections and state of the art phone systems. Our goal here is to pamper your every need whether you are here for a business trip or a family get away! ... more   less 
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