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Imperial Swan Lakeland

4141 S Florida Ave, Lakeland, FL 33813 (Formerly Sheraton Inn Lakeland)
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Imperial Swan Lakeland
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Ranked #22 of 32 Hotels in Lakeland
A recent review
3 of 5 stars Reviewed February 10, 2015
mct1977 Annapolis, Maryland
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104 reviews from our community

Traveler rating
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    8
    18
    31
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Satellite Beach, Florida
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

My husband and I were celebrating our 35th wedding anniversary and also was in town for an event. We called and made reservations for one of our most important days (anniversary) to be booked at this hotel. The front desk was very courteous and accommodating and when I explained that that one night was our anniversary night they cheerfully chimed... More 

Was this review helpful? Yes 1
Toms River, New Jersey
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Went to check in and the clerk was about as intelligent as a box of rocks. I gave them my card to put their "hold" on for the room. They ended up putting TWO holds on that card because that bubble headed moron ran it twice, and after bickering with Rosa the next day about it, she still refused to... More 

Was this review helpful? Yes 2
Baldwin, New York
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

At the check in process I should have know to run. We checked in to the front desk with someone who was definitely incapable of running the front desk. He told us he would take our luggage because there was no parking due to the bar crowd.( keep in mind my husband is handicap and it was noted with the... More 

Was this review helpful? Yes 2
Fishkill, New York
Top Contributor
127 reviews 127 reviews
22 hotel reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed February 23, 2015

My wife and I stayed here for 5 nights with my senior softball team. Front desk and manager Jackie were very friendly. My room (528) had issues. The faucet dripped, the toilet didn't flush very well, and housekeeping was exceptionally bad. Our room was only cleaned and made up 2 times. In one case our used towels were taken but... More 

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2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 19, 2015

I contacted the front desk about an unauthorized authorization on my Amex. Denise at the front desk acknowledges her mistake and logs it in her ledger for the manager Rosa to correct in the morning. This manager was unwilling to correct the mistake even after her employee admitted to charging the wrong credit card. All Rosa said was the the... More 

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed February 17, 2015

Stayed one night (had been scheduled for 2) at the Imperial Swan. The hotel is beyond "tired". Towels were nearly see through, floors were dirty and the parking garage seemed dangerous. The garage had no lighting, the elevators did not work and honestly I was anxious about our safety. We moved the next day to the Hilton Garden about 5... More 

Was this review helpful? Yes 1
Annapolis, Maryland
Contributor
11 reviews 11 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 10, 2015

I stayed at the swan for my fiancé's softball tournament. We went out early to enjoy Disney and Tampa, so we were there for a full week, and the location was great. When we arrived at 12am, the first thing I noticed was the seedy bar in the hotel lobby. The front desk person was away from their post for... More 

Was this review helpful? Yes 1
Camberley, United Kingdom
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 23, 2015

I read, (as always) reviews on hotels I want to book. For this one a mixed bag but it was convenient to my destination, only one night so..... I booked on expedia, not knowing they had a FEE. Room cost $99 so not cheap. So we arrive, looks good, check is excellent, Nick the Receptionist knows his stuff, very welcoming.... More 

Was this review helpful? Yes 9
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 22, 2015 via mobile

Overall really like this place. The pool area is very nice, looks nice inside and the rooms are spacious. The staff is polite, there doesn't seem to be any riff-raff in the area and there's a lot you can do around here. There's also a weight room with a sauna, some of the equipment is broken but I personally don't... More 

Was this review helpful? Yes 1
Jackson, Mississippi
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 9, 2015

Recently stayed here, AGAIN, and was so impressed with the upgrades they have made! I repeatedly tell people I know to stay there and they also leave impressed. Is it an older hotel? Yes. Is it dated? Some. Upgrades can't happen at once. The staff is extremely helpful and friendly and I stay there quite a bit so it baffles... More 

Was this review helpful? Yes 1
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