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Imperial Swan Lakeland

4141 S Florida Ave, Lakeland, FL 33813 (Formerly Sheraton Inn Lakeland)
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1 room 1 adult
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Imperial Swan Lakeland
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143 Reviews from our TripAdvisor Community

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Port Crane
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13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed here during the NCRS Show in January. Very convenient to the show grounds and lots of restaurants nearby. Accommodations and amenities were good in our standard room. Front desk very friendly. Breakfast was your standard continental fare. Covered parking garage was a bonus at no extra charge.

Helpful?
Thank patpodrazil
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

My husband and I wanted a quick getaway for his birthday. I visited the website and saw a standard room was 89.00 and since it was for one night I thought that was cheap enough. I called the hotel to ask if I should make a reservation or if they felt the room would be available. The front desk lady... More 

Helpful?
1 Thank cynthia m
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Cynthia, I am certainly sorry for the lack of sleep you encountered. I know we weren't fully filled, but this week is by far our busiest of the season along with some dates in March for Spring Training. I apologize for the noice issue but am also glad to hear that you atleast enjoyed the room. I am sorry you... More 

Travelers are raving about these Lakeland hotels

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

I was impressed with everything, from the accommodation to the staff. They set up everything for my business meetings from good food to the space for a large group meetings. They made a point to even help with faxes, copies and multiple telephone service. Some of my clients brought their families and ask to come back to this same hotel.... More 

Helpful?
Thank Joan C
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 12, 2015 via mobile

I booked a hotel room for a couple of nights during the week for business in the area, my stay was everything I needed. The staff was pleasant and very helpful. My room was neat and tidy each day that I arrived back for the evening. I would suggest this hotel to anyone looking for a nice, convent stay!!

Helpful?
1 Thank Kristin B
Pleasant View
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 13, 2015 via mobile

My wife and I stayed here a week for our couples "get away". Hotel was clean and the staff was delightful. Our room was very nice with new updates! We had a wonderful time and have plans of going back!

Helpful?
2 Thank Bobby A
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 9, 2015

My husband and I stayed here for our anniversary. Our stay here was very nice. The Staff was friendly, helpful and courteous. The room was clean and updated, the bed was fairly comfortable. Bar area was fun.

Helpful?
2 Thank Jennifer D
Greenville, South Carolina
1 review
1 of 5 stars Reviewed October 20, 2015

We reserved 3 nights here, but checked out after 2 and found another hotel. The entire hotel smelled old and moldy. The room had a damp feel to it, and stifling air quality. There was mold in the A/C and all over one wall and even on the lamp shade. After 2 nights, asthma was acting up - could not... More 

Helpful?
Thank 2015cholmes
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Mr. Holmes, I am very disappointed to hear about your recent stay. I would like to personally apologize for the inconvenience you incurred. I would like to let you know we take reviews good and bad very seriously. I will be in contact with maintenance/housekeeping to follow up on this review for the room specifically you stayed in. I want... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 17, 2015

Only spent one night at this hotel but wished I could have stayed more. The rooms were clean and cozy, had a restful nights sleep. When checking in, I appreciated being offered the option on choosing which floor I wanted to stay on.

Helpful?
1 Thank Rodney T
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Rodney T, Thank you so very much for your review of your stay here at the Imperial Swan Hotel & Suites recently. We have really been pushing our guests to come here to make a review and glad to see the results are very positive lately. We surely have been working very hard here and greatly appreciate the positive review... More 

Mulberry, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 15, 2015

Had an excellent stay at the hotel. The staff was very courteous, and my newly renovated room was a welcome site, and an excellent place to wind down after a long day. The hotel also has a fun on-site bar with a friendly, and welcoming bar staff. I highly recommend the hotel for anyone for both a business trip or... More 

Helpful?
1 Thank M J
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

M J, So kind of you to take a moment to review your most recent stay here, we certainly appreciate that! Glad to know you enjoyed our bar staff as well, I will be sure to pass the word along. Hopefully you were able to enjoy our karaoke we offer. Again, thank you for the review and make sure to... More 

Sault Ste. Marie, Michigan
1 review
5 of 5 stars Reviewed October 14, 2015

I came to Lakeland on business and Stayed in the executive suite at the Imperial Swan Hotel. The room was surprisingly big with a Jacuzzi tub. The staff was wonderful; the room was immaculate, the beds were very comfortable and the receptionist was very helpful with any questions that I had regarding locations within Lakeland (businesses, restaurants etc.). The hotel... More 

Helpful?
Thank J M
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