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All 32 Lakeland hotels

Hilton Garden Inn Lakeland

3.0 of 5 Hotel   |   3839 Don Emerson Drive, Lakeland, FL 33811
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Ranked #2 of 32 Hotels in Lakeland
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
Ayesha Shafique H United States
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242 reviews from our community

Traveler rating
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    8
    7
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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United States
1 review
3 of 5 stars Reviewed 3 days ago NEW

Overall I am satisfied. The staff are polite and quality of service is good. Where Hilton can improve is by upgrading its menu with healthier choices such as olive oil cooked food, fruits, veggies, non-creamy soups and lentil dishes. The air conditioning can be lowered so its not freezing in the corridors. Maids should check under the beds for trash... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
b3plays85, Front Office Manager at Hilton Garden Inn Lakeland, responded to this review

Thank you for your recent review of the Hilton Garden Inn Lakeland FL. We appreciate the positive feedback on our hotel. We are happy to hear you found the staff polite and the quality of our service good. As far as the menu, please be aware if there are certain things you'd like to have for your meals we can... More

norcross, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

Best value, nicest facility, aircraft themed Inn 20 minutes from Tampa and 10 minutes from Plant City. Excellent made to order reasonably priced breakfast. New TV's with 80 cable channels. Free parking. Historic WWII bomber wing terminal with lots of aircraft pictures 1/2 block from Inn. Shopping and theaters w/I 3 miles. Extremely clean and well appointed. Florida Air Museum... More

Review collected in partnership with Hilton Garden Inn

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b3plays85, Front Office Manager at Hilton Garden Inn Lakeland, responded to this review

Wow, thank you for writing such a flattering review of the Hilton Garden Inn Lakeland. Your review is a wonderful advertisement for our hotel and all we have to offer our guests. We sure do appreciate it when guests acknowledge how they appreciate our property and its amenities. We hope you will come back and stay with us again if... More

Fairfax, United States
1 review
5 of 5 stars Reviewed 1 week ago

Very clean in & out. Staff very helpful, food is great we will be back, We are very happy it is a nice clean place to stay and comfortable! We had no complaints, they are equipped with everything you need and it was very quiet in our room.

Review collected in partnership with Hilton Garden Inn

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b3plays85, Front Office Manager at Hilton Garden Inn Lakeland, responded to this review

Thank you for taking time to review your experience with us here at the Hilton Garden Inn Lakeland FL. We're so happy to hear you enjoyed your stay and found the hotel to be clean and well equipped. We do try to do everything we can to make our guests feel comfortable and to give them that "home away from... More

Moscow
Contributor
20 reviews 20 reviews
19 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is situated close to small airport, but it doesn't make any problem with the noise. When we walked around the hotel we saw few smaa aircarft, but we haven't seen any aircraft going up or down :) The reception is well organized, though not extremly friendly. The rooms are well equipped. A lot of free parking space. The... More

Was this review helpful? Yes 1
b3plays85, Front Office Manager at Hilton Garden Inn Lakeland, responded to this review

Thank you for your review of our hotel. We appreciate your thoughtfulness in sharing how you feel. We are glad you enjoyed your stay, and we take delight in knowing that had a positive experience. Thank you for your compliments of our hotel and its arrangement. We are well organized and its nice to hear guests recognize this. Sounds like... More

Charleston
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I am appalled at the quality of service that I have experienced at this hotel. The manager/owner is extremely rude and condescending. Every staff member that I have had an interaction with following my arrival here has also had a serious attitude problem as well as a total lack of hospitality. I am an employee at another Hilton brand hotel... More

Was this review helpful? Yes 1
HGILakelandMgr, Manager at Hilton Garden Inn Lakeland, responded to this review

Thank you Ms. Campbell for your review. We regret your experience was not up to your expectations. We truly enjoy having Hilton Team Members stay with us. We try our best to accommodate all our guests. We try to make exceptions for special, out-of-the-ordinary requests, however, sometimes due to our brand standards, and the well-being of all guests in-house, we... More

Riverview, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I was pleasantly surprised when I checked in this hotel. It was new, modern and clean. My room had a whirlpool tub which I did not know of in advance. I would have liked to have eaten my complimentary breakfast as a Gold member in the restaurant, but they did not open until 7 am. The hotel is located right... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
b3plays85, Guest Relations Manager at Hilton Garden Inn Lakeland, responded to this review

Thank you for sharing such a positive and kind review of your recent stay with us at the Hilton Garden Inn Lakeland. We are happy to accommodate you, and we really do appreciate your kind words regarding our staff and location. Our location is ideal as it is conveniently located close to a variety of shopping and dining options. We're... More

1 review
5 of 5 stars Reviewed 3 weeks ago

Recommend! Pros: Relaxing stay, comfortable beds, clean room, quiet, cold ac in our room but our second room would not get as cold. Love the location - away from the city. Went to the outdoor mall just minutes away and attended a wedding reception at Lakeland Yacht Club which was easy to get to as well. Staff was courteous. Cons:... More

Was this review helpful? Yes
b3plays85, Guest Relations Manager at Hilton Garden Inn Lakeland, responded to this review

Thank you for reviewing our hotel based on your recent experience with us. We're glad you found us to be a comfortable place to stay. We're also glad you liked our location. You're right, our location is pretty convenient to shopping, dining, and other entertainment venues. We hope the wedding was nice. We also hope if you're ever back in... More

Atlanta, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

My family and I enjoyed our experience at the Hilton Garden Inn. The room was comfortable and clean and the quality of the furnishings and décor were all excellent. We chose the bed and breakfast plan which we was beneficial and help us keep our budget down

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
b3plays85, Front Office Manager at Hilton Garden Inn Lakeland, responded to this review

We're glad you enjoyed your stay and found our accommodations comfortable. It's also nice to hear when we're able to help our guests in whatever way we can. It's great to know we had a part in helping to keep you on budget. That's always a good thing! Thanks again for taking some time to share your experience at our... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 26, 2014

I stay at this property when I come to town to visit Publix. The location is great and it has everything you need. The restaurant/bar is convenient and the rooms are clean and comfortable so you are refreshed and ready for your meetings. The staff is always friendly too.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
b3plays85, Front Office Manager at Hilton Garden Inn Lakeland, responded to this review

Thank you for choosing our property when you visit Publix. I'm so glad to hear you find our location to be a good one where you can find what you need and everything to your liking. We look forward to welcoming you back again the next time you're in our area. Amy Carlton, Assistant General Manager More

Newburyport, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 25, 2014

We were on a whirl wind college tour trip and this was our third and last hotel we stayed at. This was by far the best hotel of our trip and for the price might have been one of the best I have ever stayed in. The look of the hotel was great as well as the cleanliness of the... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
b3plays85, Front Office Manager at Hilton Garden Inn Lakeland, responded to this review

So good to know you saved the best for last! We are in a great location for accessing the colleges and universities in the area. If you have a son or daughter who decides to attend one of these, please know you will always have a place to stay when visiting. It'd be our honor to welcome you back. Thanks... More

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Additional Information about Hilton Garden Inn Lakeland

Address: 3839 Don Emerson Drive, Lakeland, FL 33811
Phone Number:
Location: United States > Florida > Central Florida > Lakeland
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Lakeland 3*
Number of rooms: 91
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Also Known As:
Hilton Garden Inn Lakeland Hotel Lakeland
Hilton Lakeland

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