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Hilton Garden Inn Lakeland

3.0 of 5 3839 Don Emerson Drive, Lakeland, FL 33811
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Certificate of Excellence 2014
Hilton Garden Inn Lakeland
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Hilton Garden Inn Lakeland
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283 reviews from our community

Traveler rating
    175
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    16
    11
    8
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Palm Harbor, United States
1 review
2 of 5 stars Reviewed 3 days ago NEW

I think for the price and other Hotels I have stayed at it was over priced. The tub was very slippery and unsafe to stand in for shower. The bed would be better if a light weight and heavy weight top cover were provided.

Review collected in partnership with Hilton Garden Inn

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Perry, United States
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

OUTSTANDING facility. Accomodations were ready, the desk staff had the paperwork ready for all 8 of us and the rest was history. With directions for our dinner and the bar/grill later in the evening, we got some business done. The next morning's breakfast was excellent. Thanx much.

Review collected in partnership with Hilton Garden Inn

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Fairfax Station, Virginia
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband, daughter and I just spent the weekend at this hotel. As a facility, the hotel was what I expected. Our room was clean and comfortable, and the common areas of the hotel were well maintained. However, there were a couple of things that made the hotel outstanding. The hotel had a continental breakfast buffet with made-to-order hot items.... More 

Was this review helpful? Yes 2
Spring Hill, Florida
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

First of all, I love staying at a good Hilton Garden Inn. It feels very homey and cozy. These folks nail it. It is nice to have a made-to-order breakfast in the lobby and I like having a restaurant/bar where I stay as well. They are usually clean and this one was pristine and welcoming. The young men at the... More 

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

So dissapointed of what this Hilton is becoming to. Every year we have our group come and meet and had a great experience this time due to a mistake there were no rooms available for us. We stayed somewhere else. We did end up having lunch at the hilton one day though which was a horrible experience. We decided to... More 

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Crystal S, Director of Sales at Hilton Garden Inn Lakeland, responded to this review

Thank you for your review. We regret that your recent stay did not meet your expectations with us. We do appreciate your comments and they will be passed on to our staff in order to improve our service. We hope that you will give us the opportunity to a better guest experience to provide you with a future visit. More 

FT Lauderdale
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My company put me up in this Hilton Garden Inn for a few days for a quick business trip. The hotel is nice, it's alone next to the executive airport in Lakeland. There is nothing within walking distance. The hotel has a fitness center, an outdoor pool and a business center. There's plenty of parking either up front or in... More 

Was this review helpful? Yes 1
Lakeland Florida, United States
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I stayed at Lakeland Florida Hilton Garden Inn for three nights this past January. First thing they do is place my luggage in another persons room, luckily this person knew me and called me when finding my luggage. The second thing is they guaranteed a predawn receipt under the door, guess what no receipt I had to stand in line... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 4
Crystal S, Director of Sales at Hilton Garden Inn Lakeland, responded to this review

Dear Brian P, I am sorry about your experience with our front desk services. I can assure you that it is not standard to find someone at our hotel who isn’t helpful. We strive to ensure our front desk agents and other team members know how much we value your business. I apologize for the billing opportunity. I will personally... More 

Lafayette, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

Block of rooms were for a few select people evidently even though rooms were reserved last July- 8 mos prior and no one would fix the billing. Overpaid $50+ per night for 4 nights and will not be coming back to this hotel.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Crystal S, Director of Sales at Hilton Garden Inn Lakeland, responded to this review

We're very sorry to hear about the misunderstanding regarding our payment policy. We would hate for any guest to be unsatisfied and appreciate your feedback. Please feel free to contact us directly so we can discuss your experience in more detail and look into your concerns further. More 

Salt Lake City, Utah
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 20, 2015

Overall the hotel is fine and clean enough. It's just not the typical H Garden Inn as far as service. My guess is management. The staff overall was nice (one exception) but just don't seem to have the process down to make you feel like they are on top of things. Good - the evening restaurant staff was nice and... More 

Was this review helpful? Yes 1
Crystal S, Director of Sales at Hilton Garden Inn Lakeland, responded to this review

Thank you for taking the time to write a review on Trip Advisor after your recent stay with us, although we wished it were a better experience. Regardless, we appreciate your feedback because it will assists us with improving our hotel. Hilton Garden Inn is known for exceptional service and I am sorry that you felt like our team did... More 

Clearwater, United States
1 review
4 of 5 stars Reviewed January 16, 2015

Location was good, near the airport. Disappointed that there was no free breakfast like we are used so next time we will book down the street at The Hampton Inn. Clean hotel. Easy on and off the Polk Pkwy.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Crystal S, Director of Sales at Hilton Garden Inn Lakeland, responded to this review

Thank you for taking time out of your busy day to write a review on Trip Advisor regarding your recent stay with us. We are pleased you enjoyed our convenient location just off Polk Parkway, our very clean hotel and guestrooms. Unfortunately as with all Hilton Garden Inn Hotels, you are correct, we do not have a complimentary breakfast offered... More 

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Additional Information about Hilton Garden Inn Lakeland

Address: 3839 Don Emerson Drive, Lakeland, FL 33811
Phone Number:
Location: United States > Florida > Central Florida > Lakeland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Lakeland 3*
Number of rooms: 91
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Also Known As:
Hilton Garden Inn Lakeland Hotel Lakeland
Hilton Lakeland
Hotel Style:
#1 Family Hotel in Lakeland
#1 Business Hotel in Lakeland
#2 Romantic Hotel in Lakeland

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