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Holiday Inn Express Lake Wales N - Winter Haven

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2953 Ridge Way, Lake Wales, FL 33859
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Holiday Inn Express Lake Wales N - Winter Haven
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Holiday Inn Express Lake Wales N - Winter Haven
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161 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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Georgia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed here for two nights while visiting Legoland. Legoland is only a 9 min. drive. The hotel had excellent service. Ray went out of his way to make sure that my kids had a great pancake making experience. The kids loved their certificate. Breakfast was great each day! Housekeeping was great! Everyone was very nice and helpful! The beds... More 

Was this review helpful? Yes 1
Lutz, Florida, United States
Level Contributor
52 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed here for some business I had west of Orlando. It is an easy drive to the attractions and west Orlando, and offers so many great amenities. The rooms are clean and spacious; the service way above expectations...and don't forget the cinnamon rolls at breakfast! The BEST!

Was this review helpful? Yes
mark53546, General Manager at Holiday Inn Express Lake Wales N - Winter Haven, responded to this review

What a nice review! My staff will be so proud to read your words and we appreciate your business and opinions very much. We try very hard to be a great hotel that guests love, and appreciate your encouragement very much. Hope you visit again soon! More 

Bronson, Florida
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The staff was very pleasant and helpful. The breakfast area was clean and well supplied. The only problem we experienced was with the a/c in our room was not working well. We would be happy to stay here again, hopefully, the a/c would be fixed.

Was this review helpful? Yes
mark53546, General Manager at Holiday Inn Express Lake Wales N - Winter Haven, responded to this review

Thank you for your review. I am sorry to read about your AC being sub par, that is disappointing and I am sorry that we left you in an uncomfortable way. I am glad that you enjoyed the rest of your stay and hope that we do see you again! More 

Redington Shores, Florida
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a overnight stay at this Hotel with Son Daughter in law my Granddaughter & her 3 children .. We needed 2 rooms. The people at desk made sure we got rooms on same floor & near each other almost next to each other . Nice pool, which we used after storm .. very friendly people & the cleaning service... More 

Was this review helpful? Yes 1
mark53546, General Manager at Holiday Inn Express Lake Wales N - Winter Haven, responded to this review

Thank you for such a great review! I remember your family and we enjoyed having you as our guests. My team tries very hard to make this a great hotel that guests love and we appreciate your feedback very much. Thank you again for taking the time to share and I hope we see you again soon! More 

Ponte Vedra Beach
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very nice staff, good breakfast, nice DVD library, clean rooms and well kept lobby. 2 complaints - the microwave in the room could not pop microwave popcorn and no matter how low I set the thermostat, it was HOT in the . room. I am always the cold one in my family so for me to notice, means that it... More 

Was this review helpful? Yes
mark53546, General Manager at Holiday Inn Express Lake Wales N - Winter Haven, responded to this review

Thank you for taking time to share. I am sorry that your room wasn't cooling properly or at least cooling to your satisfaction, as it should. I am glad that you enjoyed the rest of your stay. I would like to do something for you in light of the things that went wrong on a future stay, if you wouldn't... More 

jacksonville
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed May 27, 2015

10 of our golf group stayed here recently. I had not been in a Holiday Inn, much less a HI Express, in years. What a surprise it was. The whole place felt brand new. The staff was very friendly and welcoming, the breakfast was fine and the rooms were clean and quiet. The beds were the best I've experienced in... More 

Was this review helpful? Yes 1
mark53546, General Manager at Holiday Inn Express Lake Wales N - Winter Haven, responded to this review

Thank you for this great review. I remember your group and I am so happy that you had a great stay. We try very hard too make this a great hotel that guests love, and it is a great feeling to read such kind words. Thank you from myself and the staff, and I hope that you guys come back... More 

Dallas, Texas
Level Contributor
77 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed May 16, 2015

I'm not sure how new this hotel is, but I'm sure it felt newer then it actually was. From the rooms to the hallways, elevators and lobby everywhere smelled new and fresh. A lot of the time I notice the small things, in this case, the hallways were nice and cool, I hate it when you go to a hotel... More 

Was this review helpful? Yes
mark53546, General Manager at Holiday Inn Express Lake Wales N - Winter Haven, responded to this review

I can't tell you how much it means when someone posts a review like this, especially on this website, but it is a lot. My team works very hard to make sure that we have our act together every day, and they will be very proud to read this review of your stay. I appreciate your business and opinion, and... More 

Eagan
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed April 8, 2015

Recent trip to Orlando, with a side trip to Bok Towers. I wanted to not drive anymore that day, and booked a room for overnite at the Holiday Inn. A very pleasant stay, quiet,with an outside pool area to relax by. The breakfast room was very big and accomodating with a nice selection of hot and typical breakfast items. It... More 

Was this review helpful? Yes
mark53546, General Manager at Holiday Inn Express Lake Wales N - Winter Haven, responded to this review

Thank you so much for being our guest and sharing your experience with everyone. We are very pleased that you had a good visit and hope that you will be our guest again in the future. I appreciate your review and thank you for your kindness. More 

tpa
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 23, 2015

I went on the app to book. Through an oversight on my part, even though I'm a veteran HI app user, I scheduled for the wrong date. When I was going to check in my reservation was not on my app. I called Clara at the hotel, she was very nice and helpful, but informed me not only did I... More 

Was this review helpful? Yes
mark53546, General Manager at Holiday Inn Express Lake Wales N - Winter Haven, responded to this review

Thank you for such accolades. I am very happy that we were able to work things out and that we will have the pleasure of your patronage again soon. You were very understanding and easy to work with and I appreciate how quickly we were able to get this done. Thank you so much and if you ever need anything,... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed March 16, 2015

The room is nice and comfy plus clean! We love HI pillows. We usually stay at Hampton inn so assumed breakfast ended at 10:00 NOPE 9:30. We strolled down at 9:36 and Ray and Carol were so friendly to my boys. They offered us all the left over goods and insisted we not clean up after ourselves. We left fat... More 

Was this review helpful? Yes
mark53546, General Manager at Holiday Inn Express Lake Wales N - Winter Haven, responded to this review

Thank you for taking the time to share! We are so happy that you enjoyed your time with us. We try very hard to make this a great hotel that guests love.Ray and Carol will be thrilled to see their names mentioned and I can't wait to show them! Thank you again and come visit us again soon! More 

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