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Holiday Inn Express Lake Wales N - Winter Haven

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2953 Ridge Way, Lake Wales, FL 33859
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Holiday Inn Express Lake Wales N - Winter Haven
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Holiday Inn Express Lake Wales N - Winter Haven
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157 reviews from our community

Traveler rating
    105
    39
    7
    5
    1
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75
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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jacksonville
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

10 of our golf group stayed here recently. I had not been in a Holiday Inn, much less a HI Express, in years. What a surprise it was. The whole place felt brand new. The staff was very friendly and welcoming, the breakfast was fine and the rooms were clean and quiet. The beds were the best I've experienced in... More 

Was this review helpful? Yes 1
mark53546, General Manager at Holiday Inn Express Lake Wales N - Winter Haven, responded to this review

Thank you for this great review. I remember your group and I am so happy that you had a great stay. We try very hard too make this a great hotel that guests love, and it is a great feeling to read such kind words. Thank you from myself and the staff, and I hope that you guys come back... More 

Anderson, Indiana
Top Contributor
63 reviews 63 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel was nice. The beds were great and it was very comfortable. I booked it to have the tram to Lego Land as an option. Anyway, the breakfast was like $7.99 each person. I did not really think it was worth it. Was it comparable to what you would pay at a restaurant, yeah...but I don't know that it... More 

Was this review helpful? Yes
mark53546, General Manager at Holiday Inn Express Lake Wales N - Winter Haven, responded to this review

Thank you for this review, but I don't think it was for this hotel. I am assuming that you stayed at the Holiday Inn in Winter Haven as they charge for breakfast. We are the Holiday Inn Express, and breakfast is always included for free. We also have the Legoland Shuttle, comfortable beds and a really clean facility, but we... More 

Dallas, Texas
Top Contributor
69 reviews 69 reviews
41 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 1 week ago

I'm not sure how new this hotel is, but I'm sure it felt newer then it actually was. From the rooms to the hallways, elevators and lobby everywhere smelled new and fresh. A lot of the time I notice the small things, in this case, the hallways were nice and cool, I hate it when you go to a hotel... More 

Was this review helpful? Yes
mark53546, General Manager at Holiday Inn Express Lake Wales N - Winter Haven, responded to this review

I can't tell you how much it means when someone posts a review like this, especially on this website, but it is a lot. My team works very hard to make sure that we have our act together every day, and they will be very proud to read this review of your stay. I appreciate your business and opinion, and... More 

Eagan
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 8, 2015

Recent trip to Orlando, with a side trip to Bok Towers. I wanted to not drive anymore that day, and booked a room for overnite at the Holiday Inn. A very pleasant stay, quiet,with an outside pool area to relax by. The breakfast room was very big and accomodating with a nice selection of hot and typical breakfast items. It... More 

Was this review helpful? Yes
mark53546, General Manager at Holiday Inn Express Lake Wales N - Winter Haven, responded to this review

Thank you so much for being our guest and sharing your experience with everyone. We are very pleased that you had a good visit and hope that you will be our guest again in the future. I appreciate your review and thank you for your kindness. More 

tpa
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 23, 2015

I went on the app to book. Through an oversight on my part, even though I'm a veteran HI app user, I scheduled for the wrong date. When I was going to check in my reservation was not on my app. I called Clara at the hotel, she was very nice and helpful, but informed me not only did I... More 

Was this review helpful? Yes
mark53546, General Manager at Holiday Inn Express Lake Wales N - Winter Haven, responded to this review

Thank you for such accolades. I am very happy that we were able to work things out and that we will have the pleasure of your patronage again soon. You were very understanding and easy to work with and I appreciate how quickly we were able to get this done. Thank you so much and if you ever need anything,... More 

Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 16, 2015

The room is nice and comfy plus clean! We love HI pillows. We usually stay at Hampton inn so assumed breakfast ended at 10:00 NOPE 9:30. We strolled down at 9:36 and Ray and Carol were so friendly to my boys. They offered us all the left over goods and insisted we not clean up after ourselves. We left fat... More 

Was this review helpful? Yes
mark53546, General Manager at Holiday Inn Express Lake Wales N - Winter Haven, responded to this review

Thank you for taking the time to share! We are so happy that you enjoyed your time with us. We try very hard to make this a great hotel that guests love.Ray and Carol will be thrilled to see their names mentioned and I can't wait to show them! Thank you again and come visit us again soon! More 

Kalamazoo, Michigan, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 8, 2015

Was here for a week on business. Was very close to the lobby and had a terribly weak wifi signal that was useless for business needs. Room was pretty clean and morning breakfast was adequate, but nothing to write home about (they do have the cinnamon rolls!). For the price I paid I have stayed at nicer HIE hotels.

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mark53546, General Manager at Holiday Inn Express Lake Wales N - Winter Haven, responded to this review

Thank you for your post and I apologize that your stay was less than satisfactory. The internet can be a making or breaking point, and I apologize that we had trouble while you were here. We try very hard to make this a great hotel that guests love and I am sorry that because of the internet, your stay for... More 

Indiana
Contributor
12 reviews 12 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed March 5, 2015 via mobile

Little pricey room looks good, if it was clean, shower stinks like it hasn't been cleaned. There was hair in sink. The water in shower has no pressure can't wash body so weak. I seen maid using a hand towel to clean room probably dirty. Maids Can't speak English. Even hall ways doesn't smell clean. Nasty

Was this review helpful? Yes
mark53546, General Manager at Holiday Inn Express Lake Wales N - Winter Haven, responded to this review

Oh my! This review is not typical at all - I am so sorry if this is what you experienced at my hotel. Most guests think we are top notch, but we definitely failed in this instance. I would like to talk to you about this. There is not enough info on here for me to reach out to you,... More 

Hollywood, Florida
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed March 5, 2015

I can't say enough good things about this hotel. From the front desk efficiency, to room cleanliness, comfy beds, great amenities, to cheerful friendly employees, and free breakfast! What's there not to like about that perk!!! AND my pet peeve where the shower head is never high enough for my tall husband! Taken care of here, only wished I took... More 

Was this review helpful? Yes
mark53546, General Manager at Holiday Inn Express Lake Wales N - Winter Haven, responded to this review

Thank you taking the time to share your experience, and for being a repeat guest. We are glad you enjoyed your time with us and we look forward to your next visit. More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 17, 2015

By far Holiday Inn Express hotels are what hotels should be. This one is top notch. It is extremely clean. I even check the air conditioning filters in each hotel(my determining factor for rating a hotel better). This one was clean! The tv's are large! Our room had a microwave and fridge. I also like the tall desks. The beds... More 

Was this review helpful? Yes
mark53546, General Manager at Holiday Inn Express Lake Wales N - Winter Haven, responded to this review

Thank you for this fantastic review! My staff will be delighted when I share this with them. We try very hard to make this a great hotel that guests love and we are so happy that you enjoyed your time with us. We look forward to your next visit and appreciate your patronage. More 

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