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All 8 Lake Wales hotels

Holiday Inn Express Lake Wales N - Winter Haven

2.5 of 5 Hotel   |   2953 Ridge Way, Lake Wales, FL 33859
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Holiday Inn Express Lake Wales N - Winter Haven
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Ranked #1 of 8 hotels in Lake Wales
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 1 week ago
Tara A Lake Butler
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115 people have reviewed this hotel

Traveler rating
    76
    29
    6
    3
    1
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56
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16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lake Butler
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Staff was friendly upon check-in and room was clean. Breakfast was average tasting but there was a decent selection. Bed & pillows were awesome-very comfortable! We stayed for 2 nights-not at all impressed with housekeeping. They did not replenish the cups or coffee used and did not vacuum an obviously needed area in room. Did like that room came with... More

Was this review helpful? Yes 1
mark53546, General Manager at Holiday Inn Express Lake Wales N - Winter Haven, responded to this review

Thank you for your recent visit and review. I will share your remarks with my team - especially housekeeping, so they can see where to improve. We try very hard to please all of our guests and I apologize for the shortcomings of your stay. More

North Palm Beach, FL
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is decent, I expected a bit better. We waited for 15 minutes before anyone showed up at the front desk, which we thought was odd, it was only 7:00PM. The hotel looks nice and appears to be new, but when we got to our room, there were large red stains all over the carpet like some had spilled... More

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mark53546, General Manager at Holiday Inn Express Lake Wales N - Winter Haven, responded to this review

I apologize that you didn't have a better experience. We strive to make your stay enjoyable, and will take to heart the things you mentioned. Thank you for your business and your review. More

north port,fl
Top Contributor
65 reviews 65 reviews
16 hotel reviews
58 helpful votes 58 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

We were there for Legoland. We usually stay @ the Holiday Inn in Winter Haven, which is very close to Legoland but they were booked. We have stayed here previously & it was fine. This time rooms (we get 2 ) which they couldn't give us connecting , were very dusty, & my daughter-in-law found someone else's dirty underwear under... More

Was this review helpful? Yes 1
mark53546, General Manager at Holiday Inn Express Lake Wales N - Winter Haven, responded to this review

I am so sorry for your experience at my hotel. I will call you first thing Monday and we can sort this out. I remember your details and mistakenly thought we spoke at check out. I will make this right and apologize for the confusion. More

Miami
Contributor
17 reviews 17 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 4, 2014

Thank you to Mark Clausen and his team for a great stay! Friendly,approachable staff! Had know idea the GM was working the front desk upon our arrival. I look forward to returning and enjoying their great hospitality and smiles! This is a team effort and the hotel is 4 years old and is in excellent condition it looks and feels... More

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mark53546, General Manager at Holiday Inn Express Lake Wales N - Winter Haven, responded to this review

Thank you very much for your kind review! I remember you! My staff and I work very hard to make things as nice as possible for our guests so that we can be a great hotel that guests love. We are very proud to earn your 5 star review. Hope we see you again soon! More

Miami, Florida
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 4, 2014

This hotel is in great condition .....Upoe on check in home made cookies was avaiable .....a wonderful staff and the GM is very cordial and care abou t the property. If I am every in the area it will be my first choice !!!

Was this review helpful? Yes 1
mark53546, General Manager at Holiday Inn Express Lake Wales N - Winter Haven, responded to this review

Thank you very much for taking the time to share your review of this hotel! My team works very hard and we are so glad that you enjoyed your stay. Thank you again. More

Miami
Top Contributor
262 reviews 262 reviews
86 hotel reviews
99 helpful votes 99 helpful votes
3 of 5 stars Reviewed March 3, 2014

This was a great location for all our sight seeing - Cypress Gardens, Bok Tower Gardens and the Frank Lloyd Wright buildings at Florida Southern College in Lakeland. Chalet Suzanne is around the corner, so it was easy to dine there. Our reservation was in order and our room was ready when we arrived. The staff was friendly and helpful,... More

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mark53546, General Manager at Holiday Inn Express Lake Wales N - Winter Haven, responded to this review

Thank you for your review of my Holiday Inn Express in Lake Wales. We try hard to control the things that we can. I am sorry about the noise from the adjacent rooms - some things are just beyond our control, but we are very happy that you enjoyed your time with us, and hope to see you again. I... More

Troutville
Contributor
14 reviews 14 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 26, 2014

I do not know if all rooms are like ours we had a king at the end of the hall toward Kohls but is was beautiful.. high ceilings and so large. The bed was wonderful.. it was very quiet I hated to leave the place. The rate we had was very good govt rate booked a month ahead.. only $83... More

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mark53546, General Manager at Holiday Inn Express Lake Wales N - Winter Haven, responded to this review

Your review made us very proud of our hotel and the work we do here! I appreciate your comments. The first floor rooms have the very tall ceilings and those are my favorite, too. We enjoyed having you, and hope to see you again. Thank you for taking time to write! More

Trondheim, Norway
Contributor
12 reviews 12 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 9, 2014

This is your standard Holiday Inn. We had a double queen bed room. The room itself does not feel too spacious with two small kids but for anyone else I guess it is decent! Room was clean and eceryrhing worked properly. Standard alright breakfast. Had a Problem with our key cards but it was resolved quickly at the reception. Helpful... More

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mark53546, General Manager at Holiday Inn Express Lake Wales N - Winter Haven, responded to this review

Thank you OyRoy for your review of our Lake Wales Holiday Inn Express. We enjoy sharing these with the staff and also like hearing about your experiences at the property. I appreciate that you shared some of the local businesses close to the hotel - you can get almost anything you need within a few miles of here. Thank you... More

Titusville, Florida
Contributor
16 reviews 16 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 2, 2014

Mostly pleased with my two stay. The property was one of the newer properties I have stayed at. Price wise a little pricey. Very clean and the staff friendly, professional and helpful. Would have given an excellent had it not been for what I thought was a somewhat small breakfast selection and the eggs on morning one seemed to taste... More

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mark53546, General Manager at Holiday Inn Express Lake Wales N - Winter Haven, responded to this review

Thank you Gary for sharing your experience! I'm sorry that the breakfast didn't meet your expectation - we do run several different menus throughout the week so maybe next time you'll get to try some of our other items. I'm happy to share your remarks with my staff - they work very hard to make this a great hotel that... More

Saint Paul, Minnesota
Senior Contributor
49 reviews 49 reviews
26 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed January 23, 2014

We were very pleased with this hotel. Just passing through the area. It was comfortable, clean, great service, great staff, reasonable price for the area. It is in a strip mall location, but very close to Legoland. Good restaurants in close proximity [Sizzling Grill was great]. Would stay again.

Was this review helpful? Yes
mark53546, General Manager at Holiday Inn Express Lake Wales N - Winter Haven, responded to this review

Thank you for taking the time to review our property! We love to hear from our guests, especially what they enjoyed while here and try to keep your expectations in mind during everything we do. I will share this review with the staff and we hope that we get the pleasure of your business again soon. More

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Additional Information about Holiday Inn Express Lake Wales N - Winter Haven

Also Known As:
Holiday Inn Express Lake Wales n - Winter Haven Hotel
Holiday Inn Express Lake Wales n - Winter Haven Hotel Lake Wales
Address: 2953 Ridge Way, Lake Wales, FL 33859
Phone Number:
Location: United States > Florida > Central Florida > Lake Wales
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 hotels in Lake Wales
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Lake Wales N - Winter Haven 2.5*
Official Description (provided by the hotel):
The Holiday Inn Express - Lake Wales is a brand new 82 room, interior entrance, hotel that offers a hassle-free guest experience, that will make you feel like you are visiting home instead of being on the road. ... more   less 
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