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The Westin Lake Mary

4.0 of 5 2974 International Parkway, Lake Mary, FL 32746
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Certificate of Excellence 2014
The Westin Lake Mary
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The Westin Lake Mary
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421 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Lakeland, FL
Contributor
15 reviews 15 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

To celebrate our anniversary my husband and I stayed at this hotel. The last Westin we stayed at was excellent, so we were hoping for the same feeling when we stayed here. We like Westin because they offer late checkouts on Sunday's and we love not having to rush to check out. The hotel was nice and check in was... More 

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Buenos Aires, Argentina
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I have stayed monthly at this hotel since the day it opened so I know the property very well. Cons: - Unreliable hot water. As a business traveler on a tight schedule in the morning, the sometimes 15 minute wait for hot water is unacceptable. I am affected by this problem every time I stay here and this is the... More 

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Virginia
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We live in Virginia and were having a wedding in Lake Mary Florida on New Year's Eve. The people at the Westin were great with group rates, and making everything easy to plan at a long distance. The rooms were very large and comfortable, and even after the Bridesmaids totally decorated the " Honeymoon" room, the staff were happy for... More 

Was this review helpful? Yes
Pete V, General Manager at The Westin Lake Mary, responded to this review

Dear VirginiaMeow; We were delighted that we exceeded your expectation on your momentous occasion. Thank you for sharing your thoughts. Be well, PETE VALENZUELA General Manager WESTIN LAKE MARY, ORLANDO NORTH More 

Summerside, Canada
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Was here for 3 days in December on business. The room was clean and the gym was very convenient. The staff was very friendly and helpful when asked about local restaurants. Breakfast at the hotel restaurant was excellent albeit a bit expensive. Location was very handy, across the street from a large complex with cafe's and restaurants.

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Pete V, General Manager at The Westin Lake Mary, responded to this review

Dear JasonMLee Thank you for taking time to comment on our hotel and the surrounding area. We appreciate understanding your level of satisfaction. Be well, PETE VALENZUELA General Manager WESTIN LAKE MARY, ORLANDO NORTH More 

San Jose, Costa Rica
Top Contributor
87 reviews 87 reviews
24 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Good hotel! Everything fine, great beds (like others Westin), nice room, big lobby. Fast check in and check out. There is not valet parking or anybody helping with luggage. There are Supertarget, Marshall, Sportauthority and others stores at 10 mins drive, with good prices and so much less people than in Orlando Stores. In our room there wasnt a room... More 

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Pete V, General Manager at The Westin Lake Mary, responded to this review

Dear rczzr Thank you for taking time to comment on our hotel and the surrounding area. We provide 24 hour room service and my apologies that a menu was not provided in your room. I was pleased that the other factors of your stay went well. Be well, PETE VALENZUELA General Manager WESTIN LAKE MARY, ORLANDO NORTH More 

Senior Contributor
30 reviews 30 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here on New Years Eve and had a great meal at the restaurant, in addition to a very nice quiet room. Everything was well appointed and very pleasant. Room rate was very reasonable, too- about half what I expected. Nice to be away from the clutter of Disney Orlando, too. Lake Mary is easy to get to and... More 

Was this review helpful? Yes
Pete V, General Manager at The Westin Lake Mary, responded to this review

Dear stpaulian I am glad that we met your expectations on New Year’s and look forward to your return Be well, PETE VALENZUELA General Manager WESTIN LAKE MARY, ORLANDO NORTH More 

Acworth, Ga
Contributor
17 reviews 17 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is the third time we've stayed at this wonderful hotel in the last 18 months. Everything about this place is fantastic. By far the most comfortable hotel that I've ever been in...bar none. Stayed twice on the way to a Miami cruise, however this time it was for a Orlando Christmas week vacation with the family. First of all... More 

Was this review helpful? Yes 1
Pete V, Director of Sales at The Westin Lake Mary, responded to this review

Dear TuxedoAcworth_Ga, Thank you for your kind words about your experience with our team and hotel amenities. We appreciate your loyalty to our property when traveling to the Lake Mary area. We look forward to having you as our guest again soon. Missy Allen Director of Sales & Marketing More 

Nairobi, Kenya
Top Contributor
85 reviews 85 reviews
58 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed December 14, 2014

My check was swift, efficient and helpful. Internet connect worked fine and the room was all that you'd expect and no more than that. Dinner was a well served, prepared and presented steak with very good and welcoming server. All in all a perfectly pleasant over night.

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Pete V, General Manager at The Westin Lake Mary, responded to this review

Dear JamesHAfrica, Thank your for your comments. I was pleased that we met your expectations during your stay. Happy Holidays Celebrate well, PETE VALENZUELA General Manager WESTIN LAKE MARY, ORLANDO NORTH More 

traussefrance
Senior Contributor
35 reviews 35 reviews
22 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed December 13, 2014

So let me summarise the 3000 plus characters below!......If you are a expecting a well oiled WESTIN machine - that delivers high quality service and experienced staff - well you'll be disappointed. This hotel needs a top class Manager to instill in the staff "what is customer service" rather than simply use words - to also drum into their minds... More 

Was this review helpful? Yes 3
Pete V, General Manager at The Westin Lake Mary, responded to this review

Dear Steve Capper, Thank your for your comments. I appears your stay encountered numerous annoyances and irritants. I appreciate your very detailed comments which allow me to follow up with our team. Happy Holidays Celebrate well, PETE VALENZUELA General Manager WESTIN LAKE MARY, ORLANDO NORTH More 

Orlando, Florida
Contributor
15 reviews 15 reviews
10 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed December 9, 2014

Westin is usually an excellent hotel however this one looks good from the outside but the room was average and small. Upon arrival, room thermostat set at 60 degrees (too cold for anyone), there was human hair all over the bathroom = no mopping and the room needed dusting or even a simple wipe down. Disspointed in this Westin's cleanliness... More 

Was this review helpful? Yes 2
Pete V, General Manager at The Westin Lake Mary, responded to this review

Dear GoodAdvice47, Thank your for your comments. I was very concerned about your comments because we normally have excellent cleanliness scores. I would like to follow up if you could please email me directly. Happy Holidays Celebrate well, PETE VALENZUELA General Manager WESTIN LAKE MARY, ORLANDO NORTH 2974 International Parkway, Lake Mary, FL 32746 D 321.249.8030 F 407 531-3553 C... More 

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Additional Information about The Westin Lake Mary

Address: 2974 International Parkway, Lake Mary, FL 32746
Phone Number:
Location: United States > Florida > Lake Mary
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Lake Mary 4*
Number of rooms: 22
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Also Known As:
The Westin Lake Mary Hotel Lake Mary
Hotel Style:
#4 Romantic Hotel in Lake Mary
#6 Family Hotel in Lake Mary
#8 Business Hotel in Lake Mary

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