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The Westin Lake Mary

Certificate of Excellence
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2974 International Parkway, Lake Mary, FL 32746
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Best prices for: 1 room 1 guest
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The Westin Lake Mary
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The Westin Lake Mary
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460 reviews from our community

Traveler rating
    311
    98
    28
    13
    10
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96
111
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172
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Gainesville, Florida, United States
Senior Reviewer
8 reviews 8 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We attended a nearby wedding and elected to stay at the Westin instead of the hotel block. So glad we did. The staff were fantastic, the hotel is beautiful, and the eco-conscious touches elevated the resorts class and comfort rather than detracting as they sometimes do at other chains.

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Holiday
Reviewer
5 reviews 5 reviews
1 of 5 stars Reviewed 6 days ago NEW

I went to front desk and asked for 2 pool towels The desk person told me they would be bought to the pool in approx. 10 minutes. I returned approx. 15 minutes later and asked for 2 regular bath towels. Again I was told 10 minutes and the pool towels would be bought to me at the pool. Well, low... More 

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Charlotte, North Carolina
Contributor
11 reviews 11 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel was clean but the service left a lot to be desired. The check in process was a nightmare. We had to wait for our room after traveling all night over 8 hours. The staff was very unsympathetic and we ended up taking a king size bed with a rollout instead of our reserved 2 queen bed room. This... More 

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Toledo, Ohio
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

We arrived later than anticipated tired and hungry! The front desk clerk was friendly and helpful! She directed us to several late night dining options right across the street. Our room was quiet, luxurious and clean. In the morning my husband played a round of golf and I enjoyed the pristine pool area. Even though the pool is situated right... More 

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Tallahassee, Florida
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

We do like Westin properties, as they are fairly consistent in quality. The location of this hotel was perfect for us, as we had to take family members to the Sanford Airport for an early flight but still wanted to visit an Orlando attraction. A drive to Universal Studios or Wet-n-Wild is about 30 minutes with normal traffic. I'll begin... More 

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Pete V, General Manager at The Westin Lake Mary, responded to this review

Dear Patrick C My apologies that your AC issue was not resolved after your request. We should have resolved it immediately or moved your rooms. Be well, PETE VALENZUELA General Manager More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Have never stayed at a Westin hotel before, but had a very nice experience! It was very clean and staff was very friendly. The hotel bar/restaurant was very classy and nice. Extremely comfortable bed also. Would stay at another Westin again!

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Pete V, General Manager at The Westin Lake Mary, responded to this review

Dear Ashly H Thank you for posting a comment on your stay. We also hope you can return soon. Be well, PETE VALENZUELA General Manager More 

Las Vegas, Nevada, United States
Senior Contributor
37 reviews 37 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I had HIGH expectations of this 4 star hotel - the first night my husband and I were in bed and someone opened our door! My husband was angry, I assured him I would find out who it was and what happened and I brought it to the attention of the manager at the front desk - Andrew - he... More 

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Pete V, General Manager at The Westin Lake Mary, responded to this review

Dear MaxandDianne Thank you for posting a comment on your stay. My apologies that Andrew did not respond with an explanation and apology for this occurrence. I will certainly follow up. Be well, PETE VALENZUELA General Manager More 

Orlando, Florida
Top Contributor
58 reviews 58 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I stayed here for a Stay-cation and we had a wonderful evening. The front desk staff was attentive and helpful. Our only issue during the entire stay was that there was not enough parking later in the evening as the hotel was hosting a gala function. So... I parked in the Valet parking area, informed the front... More 

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Pete V, General Manager at The Westin Lake Mary, responded to this review

Dear Whgill, Thank you for your posting. I am pleased that you enjoyed your stay-cation and that we assisted you with your parking need. Be well, PETE VALENZUELA General Manager WESTIN LAKE MARY, ORLANDO NORTH More 

Kingston, Jamaica
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The Westin Lake Mary is my home away from home whenever i have to travel to Lake Mary for business. The hotel is clean, compact and efficient and it is extremely appealing to me that they are an environmentally conscious property. This is not a large property, the service is very personalised, the rooms and general areas are furnished efficiently... More 

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Pete V, General Manager at The Westin Lake Mary, responded to this review

Dear Michelle C, Thank you for taking the time to comment on your experience at our Westin. I am glad that the services and “eat well” menu is to your liking. Be well, PETE VALENZUELA General Manager WESTIN LAKE MARY, ORLANDO NORTH More 

Fort Lauderdale, Florida
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great location next to activities and restaurants. Hotel is very good, restaurants are not. Staff is friendly and helpful. Parking is easy. Located next to major highways outside of the bustle of Orlando attractions.

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Pete V, General Manager at The Westin Lake Mary, responded to this review

Dear Jwatt28, Thank you for taking the time to comment on your experience at our Westin. I am glad that the services and location are to your liking. Be well, PETE VALENZUELA General Manager WESTIN LAKE MARY, ORLANDO NORTH More 

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