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The Westin Lake Mary

4.0 of 5 2974 International Parkway, Lake Mary, FL 32746
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Certificate of Excellence 2014
The Westin Lake Mary
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The Westin Lake Mary
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429 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Baltimore
Contributor
18 reviews 18 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I stayed at the Westin Lak Mary for business. It is no where close to anything of interest. However, there was a pleasant walking/jogging path and the front desk provided a map of a 3K route. The staff was mixed---the person who checked me in was extremely friendly and helpful and the person who checked me out gave me a... More 

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NJ
Contributor
13 reviews 13 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

Good location, well kept, & clean with very comfy bed. But .... We checked in around 9pm, there were 5 people ahead of us in line & only one person behind the desk. It took at least 20 minutes, probably more like 30 minutes for us to get a key. Later, we bought some crackers & pretzels from the snack... More 

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Pete V, General Manager at The Westin Lake Mary, responded to this review

Dear RT: Thank you for your comments and I apologize that we had any stale snacks on our snack offerings. I have also reviewed our staffing levels with our reception leadership. Please give us another opportunity to regain your faith. Be well, PETE VALENZUELA General Manager WESTIN LAKE MARY, ORLANDO NORTH More 

Lakeland, Florida
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

For Valentine's Day weekend, I booked this hotel for a couple of nights! It was everything you'd expect from the Westin brand: comfortable bed, clean room, and great service to name a few. As a member of the SPG program, we were given a room on the 6th floor (There are 7 floors), and two complimentary bottles of water. Basic... More 

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Pete V, General Manager at The Westin Lake Mary, responded to this review

Dear newlymarriedman12; Thank you for your comments and choosing us for your Valentines getaway. We were glad to read we met your expectations and also had several pleasant additions. Be well, PETE VALENZUELA General Manager WESTIN LAKE MARY, ORLANDO NORTH More 

Orlando, Florida
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I live in Orlando, but stayed at this hotel for a weekend. Beautiful, well-kept property. Great location and within walking distance is a movie theater and a shopping plaza. The hotel itself was surprisingly beautiful. The room was very clean and the bed was amazingly comfortable. My room was on the executive floor, so I had access to the continental... More 

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Pete V, General Manager at The Westin Lake Mary, responded to this review

Dear PercyN; Thank you for your comments. We are happy that you enjoyed your room and the various amenities. I was concerned that housekeeping disturbed your rest and followed up with them. We look forward to your return stay. Be well, PETE VALENZUELA General Manager WESTIN LAKE MARY, ORLANDO NORTH More 

Orlando, Florida
Senior Contributor
46 reviews 46 reviews
41 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I live in Orlando but had a meeting at this hotel and I never expected to stay somewhere this nice in Lake Mary. Westin's are always great but this specific one just wowed me. Staying on the executive floor you get free breakfast and the comfort of a lounge to do your work or whatever you may want. The rooms... More 

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Pete V, General Manager at The Westin Lake Mary, responded to this review

Dear Sebastian y Thank you for your comments. We delighted that we were able to WOW you during your stay. Be well, PETE VALENZUELA General Manager WESTIN LAKE MARY, ORLANDO NORTH More 

windermere fl
Contributor
18 reviews 18 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

First time stay at this site and was very pleasantly surprised. Great location on the east side of Orlando, just off I-4 with very easy access to freeway but far enough away to not hear any traffic noise. Rooms very spacious and clean with one of the most comfortable beds I've slept in while at a hotel. Conveniently located next... More 

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Pete V, General Manager at The Westin Lake Mary, responded to this review

Dear kayjayfl Thank you for your comments. We are glad that the room and location was to your liking and trust that you make us a regular stopover when your travels bring you to North Orlando. Be well, PETE VALENZUELA General Manager WESTIN LAKE MARY, ORLANDO NORTH More 

Top Contributor
57 reviews 57 reviews
15 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I truly enjoyed my two-night stay at this hotel. I loved the spacious and modern lobby with very pleasant and courteous staff!!! The room was comfortable, clean and well-maintained. I truly recommend this hotel for any business stay with Shula's 347 attached and a myriad of restaurants in the vicinity.

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Pete V, General Manager at The Westin Lake Mary, responded to this review

Dear EmilyMarques: Thank you for your comments. We are glad that you found your two night stay to your liking. Having a Shula’s restaurant at the hotel is a great amenity for our guests. Be well, PETE VALENZUELA General Manager WESTIN LAKE MARY, ORLANDO NORTH More 

Orlando, Florida
Top Contributor
57 reviews 57 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I love the spacious entry to the hotel! It is so warm and inviting with beautiful furnishings and flowers and says; 'come on in'! Shula's,the hotel restaurant, is absolutely the best! Bedrooms are comfortable with plush linens and Heavenly Beds. Staff are very courteous and helpful. I suggest if you have business or just want a beautiful hotel to stay... More 

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Pete V, General Manager at The Westin Lake Mary, responded to this review

Dear Rosella Angel R Thank you for taking the time to write such a nice review of our hotel. We are pleased that you found everything to your liking. Be well, PETE VALENZUELA General Manager WESTIN LAKE MARY, ORLANDO NORTH More 

Lakeland, FL
Contributor
15 reviews 15 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed January 25, 2015 via mobile

To celebrate our anniversary my husband and I stayed at this hotel. The last Westin we stayed at was excellent, so we were hoping for the same feeling when we stayed here. We like Westin because they offer late checkouts on Sunday's and we love not having to rush to check out. The hotel was nice and check in was... More 

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Pete V, General Manager at The Westin Lake Mary, responded to this review

Dear Fawncm Thank you for taking the time to write a detailed response which allows me to investigate and follow up. A belated “Happy Anniversary” and my apologies that all was not as you expected. We immediately changed the mixing valve in your room which I concur is a concern as these valves sometimes wear out and fail. We also... More 

Buenos Aires, Argentina
2 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 20, 2015

I have stayed monthly at this hotel since the day it opened so I know the property very well. Cons: - Unreliable hot water. As a business traveler on a tight schedule in the morning, the sometimes 15 minute wait for hot water is unacceptable. I am affected by this problem every time I stay here and this is the... More 

Was this review helpful? Yes 1
Pete V, General Manager at The Westin Lake Mary, responded to this review

Dear PatrickJNolanJr Thank you very much for your comments. While there is little I can do to change the brand standard soaps and shampoo we are currently in the process of upgrading our entire internet infrastructure with BrightHouse to give our customers superior service. We expect this project to be completed the end of February. Also our Room Service Food... More 

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Additional Information about The Westin Lake Mary

Address: 2974 International Parkway, Lake Mary, FL 32746
Phone Number:
Location: United States > Florida > Lake Mary
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Lake Mary 4*
Number of rooms: 22
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Also Known As:
The Westin Lake Mary Hotel Lake Mary
Hotel Style:
#4 Business Hotel in Lake Mary
#4 Romantic Hotel in Lake Mary
#6 Family Hotel in Lake Mary

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