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Holiday Inn Express - The Villages

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1205 Avenida Central North, Lady Lake, FL 32159
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Holiday Inn Express - The Villages
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133 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ocala, Florida
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Reserved through Expedia, which ended up being a bit of a nightmare, but they apologized and upgraded us to a suite while on the phone. The day we arrived, we walked into the hotel and the girl that would normally be at the counter was sitting down away from the counter with her feet up and looked surprised that a... More 

Was this review helpful? Yes 1
David M, Manager at Holiday Inn Express - The Villages, responded to this review

First I would like to thank you for your recent stay with us. I would also like to thank you bringing these issues to our attention. I apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. I will share your feedback with our staff and take the necessary steps to ensure... More 

Granville, Ohio
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 16, 2015

Had a really nice stay here..staff was friendly. The bed and pillows were amazing. Very nice shower with lots of pressure. The breakfast could be expanded but what they had was good. Nice pool to sit around. The exercise room was lacking much equipment. Housekeeping was very friendly and attentive. Very well priced.

Was this review helpful? Yes
David M, Manager at Holiday Inn Express - The Villages, responded to this review

Thank you for the great feedback on your recent stay. We love to hear feedback from our guests. Looking forward to having you stay here with us again. Jennifer Tipton Front Office Manager More 

The Villages, Florida
Level Contributor
103 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed May 14, 2015

Just a block from Spanish Springs and next door to Chili's. Comfy and clean room, bed and bathroom. Typical HI-Express breakfast. Good quiet stay will visiting the Villages. They could use more TV channels.

Was this review helpful? Yes
David M, General Manager at Holiday Inn Express - The Villages, responded to this review

Dear Choochoo20 Thank you for the great review , We are very pleased to be right in the heart of THE VILLAGES. Please feel free to contact us here for your next visit as we are in the process of a remodel and cant wait to make your next stay even better. (HINT) our local Cable provider has added 15... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 9, 2015

If you stay at this hotel be sure and ask for a room with comfortable chairs, unless you like watching tv from bed. Other than that the hotel was clean. Housekeeping did OK but not great. Cock roach behind toilet, no new plastic liner for ice bucket. Would we stay here again------ only in a pinch

Was this review helpful? Yes
David M, General Manager at Holiday Inn Express - The Villages, responded to this review

Jim W, First of all I would like to thank you for your recent stay with us. I would also like to apologize that you were not 100% satisfied with the accommodations received. We will share your feedback with our staff. We hope you choose to stay with us again, so we can show you our true level of service. More 

Melrose, Florida
Level Contributor
81 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 stars Reviewed April 3, 2015

We were here for a triathlon race in nearby Ocklawaha (Ocala HITS). The reservation staff knew all about it and was very helpful. The staff was great, very friendly. The hotel was right next to a church we were visiting (St Timothy-Catholic), and the free breakfast was nice. The room quality was very good. My kids loved the outdoor heated... More 

Was this review helpful? Yes 2
David M, Manager at Holiday Inn Express - The Villages, responded to this review

Thank You for taking the time to leave us such a great review. I am pleased to hear that you had such an awesome experience with us. We look forward to having to with us again for the next triathlon. Jennifer Tipton Front Office Manager More 

Fleming Island, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 25, 2015

The front desk staff are a truly friendly and helpful group of people. We appreciated the express check-out service, no waiting to leave. Room service staff very friendly and obliging. Overall a great place to stay if visiting The Villages.

Was this review helpful? Yes 2
David M, Manager at Holiday Inn Express - The Villages, responded to this review

Thanks for leaving us such an awesome review! I’m so glad to hear that you enjoyed your stay with us! Come back and stay with us again! Jennifer Tipton Front Office Manager More 

Pittsburgh, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 16, 2015

Stayed at this property for the entire month of February. The room was clean at all times, very accommodating of my small cat and attentive to all requests. I was impressed with the friendliness and competence of the housekeeping staff. I wish to make particular note of Rita, who was the breakfast room attendant during the week. Rita was particularly... More 

Was this review helpful? Yes 1
David M, Manager at Holiday Inn Express - The Villages, responded to this review

Thank You for the great review. We enjoyed having you with us and are happy to see we met your expectations. Just so you know we have already made some great changes with the new even faster and more secured wifi and a new pet resume. See you soon D.L.Murdock More 

Kingston, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed March 2, 2015

Unfortunately this HI was not all that great. Starting at check in, we were not greeted like normal, it was, next, ok, here you go, some young fella in a hurry I guess. Nothing offensive but not what I normally get. The hotel is ok but nothing spectacular, the breakfast was the highlight as the lady there did an excellent... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express - The Villages, responded to this review

Dear Raymond D, Thank you for sharing your thoughts with regards to your experience at our hotel. We always strive to provide great service and comfortable accommodations to all of our guests and we appreciate your positive feedback on the services received during your dining experience. This encourages our team members to work even harder and consistently delight our guests.... More 

Barre, Vermont
2 reviews
1 of 5 stars Reviewed February 27, 2015

I made reservations through Travelocity and prepaid 5 months in advance. During my trip to Florida I received an email telling me my reservation had been canceled. When I called the hotel I was told that they didn't know why Travelocity had canceled however they did have a room available at almost double the price of my original reservation. When... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express - The Villages, responded to this review

Dear Dalevt, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you had some issues with your reservation. I have sent you a private message in order to obtain more information about your stay. We hope to hear from you soon and be of further assistance. Sincerely, Dianne L... More 

Dusseldorf, Germany
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed February 24, 2015

What the property lacked, the staff made up for. The entire staff was wonderful, courteous and responsive. We had a mix up at check-in, but the manager quickly fixed it in the morning. We had a total of 3 rooms and each had small maintenance issues (slow sink, broken door handle, plugged toilet) that were fixed quickly. Even though the... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express - The Villages, responded to this review

Dear Hermanng123, Thank you for your feedback. We truly appreciate your comments regarding our staff as we pride ourselves on excellent customer service. However, we regret letting you down on some aspects of your stay. We are sorry for the maintenance issues you experienced during your stay. Please be assured that these will be forwarded to the appropriate departments for... More 

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