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Seralago Hotel and Suites

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5678 W. Irlo Bronson Memorial Hwy (US192), Kissimmee, FL 34746
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35% off room rate
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1,598 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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There are newer reviews for Seralago Hotel and Suites
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Kissimmee, Florida
1 review
3 of 5 stars Reviewed July 23, 2010

If your staying for a couple of days or don't have any children, this hotel is for you. Clean basic room with 2 double beds. Small refigerator and low wattage microwave. Internet access was limited in the back where we were. Was fine in the lobby or in the laundry room-free of charge if you bring your laptop. Make sure... More 

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Kokomo, IN
Level Contributor
85 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
2 of 5 stars Reviewed July 23, 2010

I expected that it would be average but it was less than. I also thought w/ the Disney good neighbor it meant something, stil not sure.... our room was dirty, when we pulled back the bed to sleep there were black hairs all in it, I mean ALOT of black hairs, disgusting! Then we called to ask for new bedding... More 

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Travelers are raving about these Kissimmee hotels

Palm Bay, Florida
1 review
5 of 5 stars Reviewed July 21, 2010

I had the pleasure of staying at this hotel after lengthy research. We rented two rooms and were able to be right next to each other. They were very professional and the breakfast buffet was very good for the price. In the restuarant is were we met "Sam". He was such a great waiter we requested him every day of... More 

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Bangor, Maine
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed July 20, 2010

We're a family of 4, 2 young girls age 3 and 9, we stayed 5 nights at Seralago Inn and Suites. The first night was in one of the "out" buildings, very small. After that we upgraded to a suite, for 10 bucks a night just spend the extra and get a bigger room that opens up to the pool.... More 

Was this review helpful? Yes 1
Belfast Northern Ireland
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed July 20, 2010

oh please - how confusing are these reviews they are either really really great or really really terrible. Am heading there Aug and am terrified it will be as bad as some are saying. In reality when we arrive we will have been travelling from ireland to Chicago then after few hours waiting off to orlando - we will be... More 

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Marietta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 19, 2010

This hotel is simply put a "dumping ground". The rooms are small, dirty, smelly and poorly maintained. We had to upgrade to a suite and paid extra $$$. I firmly believe this is a hoax they give you the disgusting rooms so you have no other choice but to upgrade and pay them extra. The have no computers for their... More 

Was this review helpful? Yes 1
Seralago-Hotel, Manager at Seralago Hotel and Suites, responded to this review

Thank you for taking the time to write a review on the experience you had at our hotel. We are sorry it was not up to our usual standards. Our staff work hard to maintain the property – and that includes all our rooms. While most hotels have a service fee and charge for wireless access to the internet, we... More 

Brooklyn, New York
1 review
2 of 5 stars Reviewed July 19, 2010

I went there with my friends family for the fourth of July hoping to be amazed by the hotel. It sucked. The rooms are horrible. The floor was disgustingly dirty, and stains covered the floor. We found a spider in the bed. The mini fridge was broken, the tubs and toilets were gross, the towels had holes and rips. We... More 

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west palm beach
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 18, 2010

Had the worst experience ever at this hotel. When making the reservation we told them we were bringing a pet. Was quoted a price and was told it included the pet fee. No mention of additional fees at time of check in. Checked into our room and wanted to wash up but no soap anywhere. Stayed in room for about... More 

Was this review helpful? Yes 1
Seralago-Hotel, Manager at Seralago Hotel and Suites, responded to this review

Thank you for taking the time to write a review on your experience at our hotel. We are so sorry to hear that it was not up to our usual Seralago hospitality. There is never an excuse for poor service and we truly apologize that how you were treated in our hotel. While it is true, our hotel is 35... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 16, 2010

Needed a place to stay for a surprise trip to Disney World. Found the place online and saw a lot of good reviews. I have to ask what were those people thinking? Seralago is a straight up dump. Would never stay there again. Rooms are nasty. Heck we even had an old bar of soap at the sink. Dont trust... More 

Was this review helpful? Yes 1
Irmo, South Carolina
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed July 12, 2010

OK, first let me say that this is NOT a luxury resort. If that's what you're looking for, you'll need to pass on the Seralago. But, for someone like me, traveling with three young children and on a budget, it doesn't get any better. I was able to get a room with a king bed for myself, and a separate... More 

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