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Seralago Hotel and Suites

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5678 W. Irlo Bronson Memorial Hwy (US192), Kissimmee, FL 34746
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1 room 1 guest
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Seralago Hotel and Suites
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1,626 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (306)
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There are newer reviews for Seralago Hotel and Suites
See the most recent reviews
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Room smells like musty mildew. Carpet needs to go. Bathroom was clean no bedbugs. Lobby looks great rooms needs some work. I stayed here in the past and had better results than this trip. Not sure if I will ever come back

Was this review helpful? Yes
Jan R, Manager at Seralago Hotel and Suites, responded to this review

Thank you for sharing this honest feedback with us, Theresa. I was sorry to hear that you weren't as impressed with this past visit as you were with previous ones. If you weren't 100 percent happy with your stay, then we definitely could have done better, and we hope we get another chance in the future to show you we're... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a great stay. Clean room, clean bathroom. The lobby was clean and spacious. The front desk associate was very friendly.We were close too many restaurants. One of the better budget hotels we have stayed at in orlando.

Was this review helpful? Yes 3
Jan R, Manager at Seralago Hotel and Suites, responded to this review

Thank you so much for sharing your impressions with us, Jenny! I was really honored to hear how much you enjoyed your stay. It sounds like your room was cozy and inviting and our staff took great care of you. We can't wait to welcome you back for another visit next time you're in the area. Hope it's soon! Take... More 

Granite Falls, North Carolina
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I am amused when I read some of the negative reviews here, especially the ones where people apparently think this is supposed to be the Hilton, or the Radisson, or something similar. The fact is, this is a budget motel, and a nice one for the money. This was our 3rd stay here, however, it was our 1st time back,... More 

Was this review helpful? Yes 8
Jan R, Manager at Seralago Hotel and Suites, responded to this review

Thank you so much for the recommendation! I'm glad to hear you've always enjoyed a stay with us. I know we aren't the fanciest place, but if we could provide you with a clean, safe, and affordable lodging option, then we definitely did our job. Your review really did make my day! We're looking forward to your next visit already... More 

Melbourne, Florida, United States
Level Contributor
74 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I guess there's renovated rooms, the ones that are facing the pool. We stayed two nights facing the parking lot, we booked through a booking site and they had cheap rates so we got the cheap rooms. Our room had a couch that had stains on it, and the furniture was old, the outlet by the bed was loose so... More 

Was this review helpful? Yes
Jan R, Manager at Seralago Hotel and Suites, responded to this review

Laura, thank you for taking the time to share your impressions with us. It sounds like you enjoyed your stay overall, and we'll be looking into a few of your concerns right away to ensure everything is even better next time around. I know things can get a bit noisy around here with so many children, but we like to... More 

1 review
1 of 5 stars Reviewed 3 weeks ago

The worst night of our trip. When you enter the lobby it looks awesome and clean and great for the price, when you get to the room it feels like a bait & switch. We had 2 rooms and they were both horrible. The first room was in need of repair and a little dirty, but we were exhausted and... More 

Was this review helpful? Yes
Jan R, Manager at Seralago Hotel and Suites, responded to this review

As you can imagine, Haley, I was so disappointed to hear you didn't enjoy your stay more. I can completely understand wanting a nice, cool room in this Florida heat, and I want to apologize if there were any issues at all with those AC units. As for the cleanliness of the room, what you described is completely unacceptable, and... More 

Travelers are raving about these Kissimmee hotels

erickamonge24200
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We visit Orlando frequently and stay at this hotel everytime. We love the location, the service and it almost feels like a second home. The staff is very friendly and is always good to see familiar faces. The rooms have what you need, the location ia great right next to Old town and very close to the Disney parks. Lots... More 

Was this review helpful? Yes 2
Jan R, Manager at Seralago Hotel and Suites, responded to this review

We are so honored to be your second home! That is the nicest thing we've read today, and we'd love to welcome you back for another stay any time. You really can't go wrong with a wonderful staff and a great location, can you? Wishing you all the best till next time, Jan, General Manager More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

If you are on a budget then by all means stay here but if you are used to a decent hotel then don't. This place does not use fitted sheets, they throw a flat sheet on the bed, bathtub is stained with black stuff. They do NOT clean your room, you have to ask to have it cleaned and ask... More 

Was this review helpful? Yes 3
Jan R, Manager at Seralago Hotel and Suites, responded to this review

As you can imagine, Carey, I was so embarrassed to read this review. This is the last impression we'd ever want someone to have of us, and I just can't apologize enough that you didn't enjoy your stay more. Please know that we are always more than happy to get any issues resolved for you in the moment. If you... More 

Port Saint Lucie, Florida
Level Contributor
319 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 203 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

This is and old property that has changed hands over the years and shows its age. It is for those looking for the basics - clean bed, bath, TV, etc. at a low price. We have stayed many times over 20 years and this us what we found this time. Our room 119 was clean, large, 2 full beds, 1... More 

Was this review helpful? Yes 2
Jan R, Manager at Seralago Hotel and Suites, responded to this review

Hey, there! Thank you for taking the time to leave us your impressions. We're glad you've always enjoyed your stay overall. We know we aren't the fanciest place, but if we could provide a clean, safe, and convenient place for you to stay, then we've definitely done our job. We'd love to welcome you back for another visit any time... More 

Willemstad, Curacao
1 review
3 of 5 stars Reviewed 4 weeks ago

Good hotel for a low budget vacation. Rooms clean, fresh towels daily, good breakfast. Nice personnel, lots of activities around the hotel, shuttles to park on time, only need to schedule more shuttle to the universal park.

Was this review helpful? Yes
Jan R, Manager at Seralago Hotel and Suites, responded to this review

Thanks for taking the time to share your impressions with us. I'm glad to hear how pleased you were with your stay. It sounds like everything was to your liking, from the rooms and service to the amenities and location. That's exactly what we want for all our guests, and we can't wait to see you again next time you're... More 

Vero Beach, Florida, United States
2 reviews
5 of 5 stars Reviewed 4 weeks ago

My husband and I stayed there Aug 1,2015. In fact every time we go to Orlando we stay there. Never had a problem. They are in the process of renovating the rooms and we had an older room but it was clean, the air conditioner worked and it was quiet. WE have been in the pool a few times but... More 

Was this review helpful? Yes
Jan R, Manager at Seralago Hotel and Suites, responded to this review

Kimberly, thank you so much for taking the time to leave us this wonderful feedback. I'm so glad you've always enjoyed a stay with us. That's the experience we hope to provide all our guests, and we can't wait to welcome you back next time you're visiting -- the pleasure's always ours! All the best till then, Jan, General Manager More 

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