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All 157 Kissimmee hotels

Seralago Hotel and Suites

3.0 of 5 Hotel   |   5678 W. Irlo Bronson Memorial Hwy (US192), Kissimmee, FL 34746
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Seralago Hotel and Suites
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51%
Ranked #62 of 157 hotels in Kissimmee
A recent review
4 of 5 stars reviewed 4 weeks ago
Mike D
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1,357 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (213)
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There are newer reviews for Seralago Hotel and Suites
See the most recent reviews
Boynton Beach
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

My wife and I checked in and when we walked into our first room, the AC blew warm air and the room smelled like mildew. My wife called the front desk to have someone come look at the AC and no one ever came. She then went to the front desk and asked to change rooms. The first one we... More

Was this review helpful? Yes 4
Jan R, Manager at Seralago Hotel and Suites, responded to this review

I am very sorry that it took several tries to get you and your wife set up in a good room. It is on us to make sure that each room is ready to go for our guests, and I sincerely apologize for the hassle. We try to offer a place that is accessible to many people, but that does... More

Crestview, Florida
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

I was hesitant when I first booked this hotel but I figured it couldn't be that bad, right? I was looking for a hotel that was pet friendly and this place fit the bill. We stayed at this hotel from June 21-24th when I checked in I was surprised at how good the hotel looks from the out side however... More

Was this review helpful? Yes
Jan R, Manager at Seralago Hotel and Suites, responded to this review

Everything should have been taken care of and in place when it came time to have you check in. I'm sorry that we missed the mark on this, Charley. We want people to feel comfortable here, and these details do not help to welcome a new guest. I will be sharing this with the cleaning staff shortly. You're right, our... More

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This an adequate place to be if you're looking for somewhere to sleep and not worry about feeling in danger. That's about it. There was nothing else positive that I could say about this room. My family and I stayed in the two room suite. Both times I interacted with staff they were short and seemed like I was bothering... More

Was this review helpful? Yes 2
Jan R, Manager at Seralago Hotel and Suites, responded to this review

Johana, we take the safety of our guests very seriously. It's a shame to hear that you felt anything but comfortable and at ease over here. You have given us a lot of great feedback to think about, though, and I appreciate it. The most troubling part is the fact that you felt like you received somewhat apathetic service from... More

Louisville, Kentucky
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We checked into the hotel and went to our room, which was around the back of the hotel. When we walked in the room was very warm and musty. The oder was horrible. At first glance it looked clean. My 6 year old started to wheeze immediately. At closer look there was mold covering the window sill and lamp on... More

Was this review helpful? Yes 3
Jan R, Manager at Seralago Hotel and Suites, responded to this review

Kris, I'm sincerely sorry about the way things transpired. I hope that your child was able to recover and start feeling well quickly. Please know that we have taken the necessary measures to prevent this from happening again in the future. Sincerely, Jan, General Manager More

1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I am an army veteran who has been coming to this hotel for about 5 years. Now let's be completely honest here and say no, this is not a 5 star resort, but for the price location and size of rooms you can't go wrong. Yes some of the rooms are in worse conditions than others, this has happened to... More

Was this review helpful? Yes 4
Jan R, Manager at Seralago Hotel and Suites, responded to this review

Mike, your sincerity is greatly appreciated -- thank you for taking the time to share this honest review of our place. You've explained us quite nicely, and I'm thrilled to hear that you've seen an improvement in attitude over the past year. I'm eager to pass this along to the rest of the team, and particularly Karla, as I know... More

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 17, 2014

The hotel is a little dated but overall it is very good for the price. I have stayed 3 years in a row and will be going back this year as well. It is not far from attractions and actually very close to Old Town for those days that you dont have anything big planned. One day my wife and... More

Was this review helpful? Yes 1
Jan R, Manager at Seralago Hotel and Suites, responded to this review

Thank you! You can't go wrong with a relaxing day by the pool! I'm glad to hear that you and your wife had a nice time, and we hope you'll think of us again down the line. Take care, Jan, General Manager More

Dwight
Contributor
16 reviews 16 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 15, 2014

Clean neat and tidy. Friendly staff good food in the food court. don`t expect a Cadillac at ford prices. Nice pools and gardens, rooms a little dated but in a recession who can afford to update. To eat in room buy disposable cutlery cups etc Great location to old town and the car cruise. I can imagine it is a... More

Was this review helpful? Yes 1
Jan R, Manager at Seralago Hotel and Suites, responded to this review

Sounds like you had a good time over here. Thank you for sharing! We hope you'll think to stay with us again if you're ever back this way. Take care, Jan, General Manager More

Lyons
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 14, 2014 via mobile

Do not stay here unless you absolutely have to. Everything is outdated. One of the plug outlets melted my phone charger. There was paint chipping off in the shower. Mold in the corners of the rooms. My bed sheets felt damp. The women at the front counter were rude and not welcoming. Overall horrible experience. I did not sleep at... More

Was this review helpful? Yes 2
Jan R, Manager at Seralago Hotel and Suites, responded to this review

Kimberly, I am sincerely sorry that you were upset with your experience over here. It is very important to us that your guests feel welcomed from the beginning to the end of their stay, and I apologize that this was not this case during your visit. Please know that the rest of the staff will be brought up to speed... More

Hialeah Gardens, Florida
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 12, 2014

My experience was very good, room was very clean, and for the price you can expect the worse, but is not, good price and you have a bed to sleep, I recommended a few family and friends to this hotel and they loved it. Close to the parks and also offer shuttles.

Was this review helpful? Yes 3
Jan R, Manager at Seralago Hotel and Suites, responded to this review

Thank you for your review and recommendations! Your support is much appreciated. All the best, Jan, General Manager More

Port Saint Lucie, Florida
Top Contributor
142 reviews 142 reviews
19 hotel reviews
85 helpful votes 85 helpful votes
2 of 5 stars Reviewed June 12, 2014

It had been almost 2 years since our last stay at this hotel so when we saw a good deal for it on Groupon we jumped on the opportunity. I thought I knew what to expect since I had such a great experience before but I was sorely disappointed. I wonder if they give their worst rooms to those that... More

Was this review helpful? Yes 2
Jan R, Manager at Seralago Hotel and Suites, responded to this review

Bandora, would you please reach out to me directly with your room number if you can remember? We take something like bed bugs very seriously, and if there's even the slightest possibility of their presence, we want to take care of things ASAP. Additionally, I wish that you would've mentioned something to us if you were not happy with your... More

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Hotel Summarization (Beta)

What travelers say

  • Old town(31)
  • Kids suite(13)
  • Breakfast buffet(11)
  • Pool area(10)
  • Very friendly(6)
  • Rooms are clean(5)
  • Will NEVER stay(5)
  • Hot tub(5)
  • Theme park(3)
  • Bunk bed(3)

Additional Information about Seralago Hotel and Suites

Address: 5678 W. Irlo Bronson Memorial Hwy (US192), Kissimmee, FL 34746
Location: United States > Florida > Central Florida > Kissimmee
Price Range (Based on Average Rates): $
Hotel Class:3 star — Seralago Hotel and Suites 3*
Reservation Options:
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Also Known As:
Seralago Hotel Kissimmee
Seralago Kissimmee

263 photos of this hotel

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Management photos: Courtesy of the property manager

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Conveniently located in Kissimmee, the Seralago Hotel & Suites offers one of the best values in the area. Relax in one of our 614 rooms and suites, swim in our 2 heated, Olympic-style swimming pools or let the kids splash in our kiddie pool. You've found the hotel that allows you to stay right near all the Orlando and Kissimmee attractions you've come to experience - Magic Kingdom(R) Park, Disney's Hollywood Studios™, Epcot(R), Disney's Animal Kingdom(R) Theme Park, ESPN Wide World of Sports(R) Complex, SeaWorld Orlando, Discovery Cove, Aquatica and Universal Studios Florida(R)/Islands of Adventure(R) and CitiWalk - while providing you with a nearly unlimited number of things to do when you're not experiencing the magic of the theme parks. Additional services include transportation to Walt Disney World and Universal Studios, Disney tickets at our Guest Services Desk to help you customize your experience to fit you plan and budget and welcome information that will provide you with tips on getting the most out of your vacation. With a professional staff and family-friendly accommodations at a great value, our hotel is the best way to experience all that the Orlando region has to offer. Whether you are staying with us for your family vacation, family reunion, wedding, convention, trade show or sports event you'll find everything you need close by. ... more   less 
Number of rooms
614

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