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Seralago Hotel and Suites

5678 W. Irlo Bronson Memorial Hwy (US192), Kissimmee, FL 34746
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Seralago Hotel and Suites
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Seralago Hotel and Suites
Seralago Hotel and Suites
Seralago Hotel and Suites
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1,462 reviews from our community

Traveler rating
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    421
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    261
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783
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (269)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1462)
  • Mar-May only
    (418)
  • Jun-Aug only
    (400)
  • Sep-Nov only
    (276)
  • Dec-Feb only
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Mississauga, Canada
Contributor
18 reviews 18 reviews
2 of 5 stars Reviewed 2 days ago NEW

We booked this hotel because of the seperate sleeping area for the kids but that was the only thing that was good about this place. Everything was old including the bedding and wasn't comfortable sleeping there. No wifi even though it was advertised. We were charged a resort fee per night for internet but didn't get any! AC was very... More 

Was this review helpful? Yes
Ellwood City, Pennsylvania
Contributor
11 reviews 11 reviews
3 of 5 stars Reviewed 2 days ago NEW

We stayed at Seralago by old town. Irlo Bronson Memorial Hwy Kissimmee FL We enjoyed their 2 Heated Olympic size pools and hottub. There is also a pool bar right at the the 1 pool. The Room over looked the hot tub and swimming pool,play ground area. It was very spacious and Comfortable. *Be sure to ask for a Renovated... More 

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Miami, Florida
2 reviews
1 of 5 stars Reviewed 5 days ago NEW

The family and I got there on a Friday night to find the room that was assigned to us with he AC not working. The tech came in about 20 minutes after I reported to the front desk and fixed the AC, but not for long. In the middle of the night it broke again. Maintenance came in during the... More 

Was this review helpful? Yes
Jan R, Manager at Seralago Hotel and Suites, responded to this review

I'm sorry that you had so many issues with that AC unit -- I know what an inconvenience that can be, and I wish we could have gotten it fixed for you in a more efficient and timely fashion. We're actually in the process of renovating all of our rooms right now, so none of this should ever be an... More 

Jacksonville, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Knowing this was a 2 star hotel, I was not expecting Marriott accommodations. The room was clean, the lobby was clean also. Our room was in working order and everything functioned properly. Sure, the beds were small. Not a problem. Only three channels on the TV. Not a problem. In those regards, the hotel room was what I was looking... More 

Was this review helpful? Yes 2
Jan R, Manager at Seralago Hotel and Suites, responded to this review

Thank you so much for taking the time to leave us this valuable feedback. I'm glad to hear you'd stay with us again in the future, but I'm so sorry if we made you feel uncomfortable in any way during check-in. That's the last thing we ever want for any of our guests, and I'll be sure to relay your... More 

New Port Richey, Florida
Top Contributor
224 reviews 224 reviews
13 hotel reviews
977 helpful votes 977 helpful votes
3 of 5 stars Reviewed 1 week ago

My family and I live in Florida and come over to the Orlando/Kissimmee area frequently to enjoy our annual park passes. Occasionally we make short trip of a few days out of it. We have stayed at the Embassy Suites Lake Buena Vista South, Orbit One Vacation Villas, Parkway International Vacation Villas, Baymont Inn, Hilton Grand Vacation Suites on International... More 

Was this review helpful? Yes 14
Jan R, Manager at Seralago Hotel and Suites, responded to this review

Thank you so much for taking the time to leave us this detailed feedback. I'm glad to hear that you and your family enjoyed your stay overall, and we appreciate you bringing several issues to our attention -- we're always looking to improve, and your input helps us do that better. We'll be looking into the Wi-Fi right away. We've... More 

Tuscaloosa
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

The pool area is what we liked the most. The pool was heated at night. The rooms was okay. The review I read about cleaning up the bed skirt is true. The housekeeper just forgot to look under the beds, in the drawer, left soap in the shower. The beds was very comfortable.

Was this review helpful? Yes
Jan R, Manager at Seralago Hotel and Suites, responded to this review

I'm so glad to hear you enjoyed our pools so much, Keshia! I'm also happy that you got such a good night's rest in our beds -- that's exactly what we want for all our guests. We'd love to welcome you back for another stay next time you're visiting the area, so please keep us in mind! Best, Jan, General... More 

Round Rock, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

This hotel had mix reviews so I was a little nervous. It is very close to Disney and that was good. We drove every day because we didn't want the controlled shuttle hours. The room is run down and very dated. The shower had parts falling off. The lights are minimal. It did have a lot of drawers to put... More 

Was this review helpful? Yes
Jan R, Manager at Seralago Hotel and Suites, responded to this review

Thanks for taking the time to leave us your impressions. I'm glad to hear you enjoyed your stay overall, but it sounds like you noticed that our rooms are definitely in need of a face lift. That's why we're currently in the process of renovating all our rooms! If you choose to stay with us in the future, I'm confident... More 

Juana Diaz, Puerto Rico
1 review
2 of 5 stars Reviewed 1 week ago

First room stink like wet dog, and the a.c. was broken, change room and it had the toilet clog "they fix it", then the door doesn't close. It was a really bad experience. The only good thing they have is old town. I prefer stay in Destiny Palms, that's a really good cheap hotel.

Was this review helpful? Yes
Jan R, Manager at Seralago Hotel and Suites, responded to this review

I'm sorry you weren't happier with your stay, Enrique. We want all of our guests to feel completely comfortable and at home here, and if that wasn't the case for you, then we can definitely do better. We're currently in the process of renovating our rooms, so I'm sure you'll be much happier with everything should you choose to stay... More 

West Palm Beach, Florida
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

As a single mom, I was very carful to plan an affordable Disney trip for my 2 kids over spring break.Thankfully we are Florida residents, and this was not their first trip. I was very impressed that this hotel offered a "Single Parent Package". After reading the reviews, I was a little unsure, however I knew that we would be... More 

Was this review helpful? Yes 1
Jan R, Manager at Seralago Hotel and Suites, responded to this review

Thank you so much for the recommendation! I couldn't be happier to hear how helpful our staff was and how much you all enjoyed your stay. Please keep us in mind next time you're in the area -- we'd love to see you again! All the best, Jan, General Manager More 

Toa Alta, PR
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

What is more importance..........? Keeping the hotel lobby up-date and/or the rooms.....they should take a close look at the rooms. They do need a lot of work and new furniture. Great location but the room appearance it is really badddddddd

Was this review helpful? Yes 1
Jan R, Manager at Seralago Hotel and Suites, responded to this review

Thanks for taking the time to leave us this valuable feedback. We've gotten lots of comments like this over the last year, which is why we're currently in the process of renovating every room! I'm confident you'll be much happier with what you find next time around. Hope to see you again soon, Jan, General Manager More 

Hotel Review Summarization

What travelers say

  • Old town(16)
  • Kids suite(6)
  • Pool area(5)
  • Very friendly(5)
  • Rooms are clean(4)
  • Breakfast buffet(4)
  • Theme park(3)
Questions? Get answers from hotel staff and past guests. Ask a question

623 photos of this hotel

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Kid's Suite (48)
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Pool (49)
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The Hotel (51)
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Two-Room Suite (70)

Management photos: Courtesy of the property manager

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Hotel & grounds (19)
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Room/suite (6)
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Pool/beach area (2)
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Other (9)
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