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All 156 Kissimmee hotels

Seralago Hotel and Suites

3.0 of 5 Hotel   |   5678 W. Irlo Bronson Memorial Hwy (US192), Kissimmee, FL 34746
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Seralago Hotel and Suites
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51%
Ranked #61 of 156 hotels in Kissimmee
A recent review
4 of 5 stars reviewed 2 days ago
Corrie F Kansas City, Missouri
  • Reviews (1,352)
  • Photos (260)
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  • Room tips (211)
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1,352 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (211)
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English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed yesterday NEW

First take my advice don't stay here! We stayed at the hotel for 2 nights. While the front desk staff is friendly that is where the good experience ends. The room is ugly, the bedspreads haven't been cleaned in years. They were filthy. The bathroom floor was falling apart. The shower doesn't drain. The final straw was we were watching... More

Was this review helpful? Yes
Jacksonville, Florida
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed yesterday NEW

We have been going to the Seralago for over 7 years now. The first five years were great. Though the property was outdated, it was always clean, family friendly, and the staff were warm and welcoming. For the past two years we have watched the hotel take a dive, and for the past year waited to see what the new... More

Was this review helpful? Yes
Kansas City, Missouri
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 days ago NEW

We stayed for 6 days in the kids suite. The room was not fancy, not newly renovated but it was clean. They have a nice pool and a decent breakfast buffet. They do have a nice "convenience" store with a food court as well. We did use the little store to grab a 2liter of pop and coffee in the... More

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tampa, fl
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Its not fancy. Rooms are outdated. Old Style TV-definitely NOT HD or flat screen. BUT room was cleaned promptly every day. When the room we were first assigned had no tv at all, they made a quick change of rooms (I must add we had to ask for a pet friendly room at the last minute due to a cancelation... More

Was this review helpful? Yes
Jan R, Manager at Seralago Hotel and Suites, responded to this review

It's always a bit stressful when you realize that you've left something (especially a phone!) somewhere. I'm happy to hear that we were able to take care of things for you in an effective manner. Thank you for sharing your experience with us and fellow Tripadvisors -- you've offered us some great feedback, and we really do appreciate it. Take... More

MSU
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I accidentally left my pillow at this hotel and when I called about it, they transferred me to reservations who gave me attitude. I called back a couple days later, they told me they would look into it and call me back. It's been 2 weeks and I'm still waiting for their call. They have probably taken it as their... More

Was this review helpful? Yes
Jan R, Manager at Seralago Hotel and Suites, responded to this review

Hi there, I'm sincerely sorry that it's taken us a while to get back to you on your pillow. It sounds like there was a breakdown in communication on our end, which is unacceptable. I encourage you to reach back out to us, so that we can get everything sorted out. Thank you, Jan, General Manager More

Gettysburg
Contributor
14 reviews 14 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

My husband and I stayed at this hotel the night before we checked into our convention hotel in Orlando which was 3 times the price. We did laundry and swam in one of their two pools. Later we walked to a chain restaurant in the neighborhood for dinner. For the price it was just what we needed. In the morning... More

Was this review helpful? Yes 2
Jan R, Manager at Seralago Hotel and Suites, responded to this review

It sounds like you enjoyed everything here, which is wonderful! I hope that you and your husband had a lovely trip overall, and I appreciate you sharing this with us. Sincerely, Jan, General Manager More

Boynton Beach
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

My wife and I checked in and when we walked into our first room, the AC blew warm air and the room smelled like mildew. My wife called the front desk to have someone come look at the AC and no one ever came. She then went to the front desk and asked to change rooms. The first one we... More

Was this review helpful? Yes 4
Jan R, Manager at Seralago Hotel and Suites, responded to this review

I am very sorry that it took several tries to get you and your wife set up in a good room. It is on us to make sure that each room is ready to go for our guests, and I sincerely apologize for the hassle. We try to offer a place that is accessible to many people, but that does... More

Crestview, Florida
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

I was hesitant when I first booked this hotel but I figured it couldn't be that bad, right? I was looking for a hotel that was pet friendly and this place fit the bill. We stayed at this hotel from June 21-24th when I checked in I was surprised at how good the hotel looks from the out side however... More

Was this review helpful? Yes
Jan R, Manager at Seralago Hotel and Suites, responded to this review

Everything should have been taken care of and in place when it came time to have you check in. I'm sorry that we missed the mark on this, Charley. We want people to feel comfortable here, and these details do not help to welcome a new guest. I will be sharing this with the cleaning staff shortly. You're right, our... More

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

This an adequate place to be if you're looking for somewhere to sleep and not worry about feeling in danger. That's about it. There was nothing else positive that I could say about this room. My family and I stayed in the two room suite. Both times I interacted with staff they were short and seemed like I was bothering... More

Was this review helpful? Yes 2
Jan R, Manager at Seralago Hotel and Suites, responded to this review

Johana, we take the safety of our guests very seriously. It's a shame to hear that you felt anything but comfortable and at ease over here. You have given us a lot of great feedback to think about, though, and I appreciate it. The most troubling part is the fact that you felt like you received somewhat apathetic service from... More

Louisville, Kentucky
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We checked into the hotel and went to our room, which was around the back of the hotel. When we walked in the room was very warm and musty. The oder was horrible. At first glance it looked clean. My 6 year old started to wheeze immediately. At closer look there was mold covering the window sill and lamp on... More

Was this review helpful? Yes 3
Jan R, Manager at Seralago Hotel and Suites, responded to this review

Kris, I'm sincerely sorry about the way things transpired. I hope that your child was able to recover and start feeling well quickly. Please know that we have taken the necessary measures to prevent this from happening again in the future. Sincerely, Jan, General Manager More

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Hotel Summarization (Beta)

What travelers say

  • Old town(31)
  • Kids suite(13)
  • Breakfast buffet(11)
  • Pool area(10)
  • Very friendly(6)
  • Rooms are clean(5)
  • Hot tub(5)
  • Will NEVER stay(5)
  • Bunk bed(3)
  • Theme park(3)

Additional Information about Seralago Hotel and Suites

Address: 5678 W. Irlo Bronson Memorial Hwy (US192), Kissimmee, FL 34746
Location: United States > Florida > Central Florida > Kissimmee
Price Range (Based on Average Rates): $
Hotel Class:3 star — Seralago Hotel and Suites 3*
Reservation Options:
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Also Known As:
Seralago Hotel Kissimmee
Seralago Kissimmee

260 photos of this hotel

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Other (51)

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Hotel & grounds (20)
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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Conveniently located in Kissimmee, the Seralago Hotel & Suites offers one of the best values in the area. Relax in one of our 614 rooms and suites, swim in our 2 heated, Olympic-style swimming pools or let the kids splash in our kiddie pool. You've found the hotel that allows you to stay right near all the Orlando and Kissimmee attractions you've come to experience - Magic Kingdom(R) Park, Disney's Hollywood Studios™, Epcot(R), Disney's Animal Kingdom(R) Theme Park, ESPN Wide World of Sports(R) Complex, SeaWorld Orlando, Discovery Cove, Aquatica and Universal Studios Florida(R)/Islands of Adventure(R) and CitiWalk - while providing you with a nearly unlimited number of things to do when you're not experiencing the magic of the theme parks. Additional services include transportation to Walt Disney World and Universal Studios, Disney tickets at our Guest Services Desk to help you customize your experience to fit you plan and budget and welcome information that will provide you with tips on getting the most out of your vacation. With a professional staff and family-friendly accommodations at a great value, our hotel is the best way to experience all that the Orlando region has to offer. Whether you are staying with us for your family vacation, family reunion, wedding, convention, trade show or sports event you'll find everything you need close by. ... more   less 
Number of rooms
614

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