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Seralago Hotel and Suites

3.0 of 5 5678 W. Irlo Bronson Memorial Hwy (US192), Kissimmee, FL 34746
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Seralago Hotel and Suites
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Seralago Hotel and Suites
Seralago Hotel and Suites
Seralago Hotel and Suites
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1,430 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (260)
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Homestead, Florida
2 reviews
4 of 5 stars NEW

Hi, It's been a while since I came. I was very disappointed the last time I came. I decided to give Seralago another chance. I was impressed with how pretty the lobby was. It has a welcoming feeling. I just think that besides the lobby, the exterior/interior of the rest of the hotel needs to be upgraded. The room we... More 

Was this review helpful? Yes
Brooklyn, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Please ignore all negative reviews! This is the number 1 family, good neighbor hotel i recommend! The front desk was very helpful and kind and really take time to make sure everything you need is taken care of. Especially Venice and Michelle. Rooms are cleaned very well by housekeeping. Only downside to rooms are outdated TV's, but im sure Seralago... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 4 days ago NEW

πŸ‘πŸ‘πŸ‘πŸ‘ My husband & I planned a last minute trip to Disney World. I left him in charge of picking a hotel. He booked our 3 night stay here at the Seralago. I was expecting the worst after we read the reviews. We agreed if our room was as bad as described in the Google and Tripadvisor we would leave.... More 

Was this review helpful? Yes
Palmetto, Georgia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

After 3 nights we could not take anymore, had to leave early due to the dirty room, terrible bed, lack of response from you not bringing blankets after call after call. Remote for TV would not work. Shower head soaked entire bathroom, made you aware of this still nothing. I booked a double bed room and the manager act like... More 

Was this review helpful? Yes 1
Jan R, Manager at Seralago Hotel and Suites, responded to this review

I'm really sorry if you were disappointed with your stay. We understand how important vacation time is -- it should be a fun, stress-free time with the family, and the last thing we ever want to do is add any unwanted hassle to your plate. It sounds like there was some unfortunate miscommunication and I can't apologize enough for that.... More 

Dudley, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Ok, its not a five star resort hotel but it is excellent for families, at a great price and fantastic location. Very clean, two great pools, friendly staff and great service. Two minutes walk from Old Town Kissimmee, with more than a dozen restaurants and fast food outlets nearby, and a supermarket or two. Excellent free transport to all attractions.... More 

Was this review helpful? Yes 1
Jan R, Manager at Seralago Hotel and Suites, responded to this review

Hey, Tim! I've shared your review with the rest of my staff, and it absolutely made everyone's day. We couldn't be happier to hear that you enjoyed your stay so much. This is exactly what we want for all of our guests. I hope the rest of your trip was even better than your time with us! Keep us in... More 

OHIO
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

after reading all these reviews I have a question for Jan, General manager..... with every dissatisfied customer complaint on here you state that, " but please know that we'd be more than happy to welcome you back for another stay anytime! ".... What do you offer your guests who have had terrible experiences to actually want to come back... a... More 

Was this review helpful? Yes 2
Jan R, Manager at Seralago Hotel and Suites, responded to this review

Hi, there! I'm sorry if you had anything less than a positive experience when you last visited, but we appreciate that you're deciding to give us another chance. We're currently in the process of some pretty big renovations, so I'm confident you'll be much happier with what you find this time around. I wanted to let you know that when... More 

saint petersburg
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Booked this hotel based upon price and the okay reviews..check in went well.we checked in very late at night. you will need to pay a $5 resort fee as with most hotels these days. We received our key card and were directed to our room the folks outside that we encountered looked a little like they may have been working.... More 

Was this review helpful? Yes 2
Jan R, Manager at Seralago Hotel and Suites, responded to this review

Thanks for taking the time to leave us your impressions! I'm glad we could provide you with a clean, affordable place to stay -- that's exactly what we want for all of our guests! Please keep us in mind on future visits. We'll always be glad to have you! Best, Jan, General Manager More 

Slippery Rock, Pennsylvania
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

We were there for a roller skating EXTRAVAGANZA. The staff was wonderful, the pools and public area's were spotless. Cigarette butts from smokers were constantly being picked up by staff in the public areas but not near the rooms. I do think that all smokers should be in building 9 - away from the rest who do not smoke. Designate... More 

Was this review helpful? Yes
Jan R, Manager at Seralago Hotel and Suites, responded to this review

Hey, Kathie! Thanks for taking the time to leave us your impressions. It sounds like you had a really nice stay overall, which is exactly what we love to hear! We're already looking forward to your visit next year and the chance to really impress you with our completed renovations. Wishing you all the best till then. Cheers, Jan, General... More 

Treasure Island, Florida, United States
Senior Reviewer
8 reviews 8 reviews
1 of 5 stars Reviewed 1 week ago

This is a fairly inexpensive, low frills hotel in Kissimmee. It wasn't my first choice, but for Valentine's weekend there were few alternatives available. The pros: it was clean, I had a place to park, and the heat/AC worked. The cons: walls are thin (can hear neighbors talking), old mattress that needed to be replaced (ouch), wall outlets that had... More 

Was this review helpful? Yes
Jan R, Manager at Seralago Hotel and Suites, responded to this review

Hey, Steven! Thanks for taking the time to leave us your impressions. I wish you'd enjoyed your stay more overall, but I'm confident that you'll be much more satisfied with everything next time around. Our outlets are child protected and need to be moved to the right and then they work fine. As you mentioned, we are in the process... More 

Kissimmee, Florida
1 review
5 of 5 stars Reviewed 1 week ago

It is close to every thing. Clean rooms, great service, great price. 2 pools, hot tub, food, in house cafe. I loved it. I tis real close to Old Town which was a special free treat. Got to see the SAT. car drive by. I was exciting.

Was this review helpful? Yes
Jan R, Manager at Seralago Hotel and Suites, responded to this review

Hey, there! Thanks for taking the time to leave us your impressions. I couldn't be happier to hear what a nice stay you had with us. Please keep us in mind next time you're in the area -- we'll always be happy to see you again! Best, Jan, General Manager More 

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Hotel Summarization (Beta)

What travelers say

  • Old town(19)
  • Kids suite(9)
  • Pool area(7)
  • Breakfast buffet(6)
  • Rooms are clean(5)
  • Very friendly(5)
  • Hot tub(5)
  • Theme park(3)

Additional Information about Seralago Hotel and Suites

Address: 5678 W. Irlo Bronson Memorial Hwy (US192), Kissimmee, FL 34746
Location: United States > Florida > Central Florida > Kissimmee
Price Range (Based on Average Rates): $
Hotel Class:3 star — Seralago Hotel and Suites 3*
Number of rooms: 614
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Also Known As:
Seralago Hotel Kissimmee
Seralago Kissimmee

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