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Seralago Hotel and Suites

3.0 of 5 5678 W. Irlo Bronson Memorial Hwy (US192), Kissimmee, FL 34746
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Seralago Hotel and Suites
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Seralago Hotel and Suites
Seralago Hotel and Suites
Seralago Hotel and Suites
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1,405 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (251)
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Seaford, Delaware
1 review
4 of 5 stars Reviewed 3 days ago NEW

good hotel been goin to serlago for 13 years no major problems love the area see u again in june 2015.very good area for walking and shoppig eating diningt especially if u have kids. hen u haveold towne which is great to visit

Was this review helpful? Yes
Jan R, Manager at Seralago Hotel and Suites, responded to this review

Thanks so much for your kind words, Linda! I'm glad you've always chosen to stay with us -- we're happy to welcome you back anytime and already looking forward to your visit this June. All the best till then! Cheers, Jan, General Manager More 

Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed 3 days ago NEW

My stays have been several but each has continued to decline in comfort and cleanliness. The location is the only thing that kept my family and myself returning. Hopefully with the renovation, things will improve. This was once a Holiday Inn property years ago, so no doubt, it was overdue for a makeover. In 2010 the property was run properly... More 

Was this review helpful? Yes
Jan R, Manager at Seralago Hotel and Suites, responded to this review

You're right, Yvonne. We were definitely in need of a facelift around here, which is exactly why we've started all these renovations! I'm confident you'll be much more impressed with everything next time you visit -- thanks for your feedback and looking forward to seeing you soon. Best, Jan, General Manager More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I have just arrived for nine nights. The bedcovers are filthy, there is glass on the chair and the ringer on the phone does not work. This hotel needs a good clean up starting with the lousy beds. This place is a real dive

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

We have booked this hotel in one of the reputable online booking site, and we were very dissappointed to find out the hotel will charge you an extra $5.00 resort fee upon checking in. Rooms were outdated, we booked a deluxe 1 queen bedroom but ended up getting a 2 queen beds. This was a so-so stay for a motel... More 

Was this review helpful? Yes 1
Jan R, Manager at Seralago Hotel and Suites, responded to this review

I wish you'd been more impressed with your stay, Clarissa. I'm sorry that booking site didn't include the resort fee -- I hope it wasn't too much of a hassle to get that paid. You'll be happy to hear that we're in the process of renovating all our rooms, and we'd love to welcome you back for another stay once... More 

Lakewood, Colorado
Contributor
14 reviews 14 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Our check-in experience was less than desirable, but nothing major. It was just not the greatest customer service I have ever received. The hotel is very basic, but serves its purpose as a place to rest your head after long days at the parks. I have stayed at many Orlando hotels and Seralago's shuttle service, while not great, is one... More 

Was this review helpful? Yes 1
Jan R, Manager at Seralago Hotel and Suites, responded to this review

I'm happy to hear that you enjoyed your stay with us overall, and we'd love to welcome you back for another visit next time you're in the area. That said, I wanted to apologize for any issues you had during check-in. We want all of our guests to feel completely at home from the second they walk into the lobby,... More 

Crestwood, Kentucky
Contributor
17 reviews 17 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

This motel is very old and run down but mostly clean. It's very inexpensive so you shouldn't expect much. The beds were pretty uncomfortable but for the price and location and the fact that it was relatively clean (no bugs) it served the purpose.

Was this review helpful? Yes
Jan R, Manager at Seralago Hotel and Suites, responded to this review

Hey, Angel. I'm glad to hear you enjoyed your stay with us overall. We've gotten lots of feedback in recent months about how much we need a facelift, and you'll be happy to know that we're in the process of renovating every room! If you're ever in the area again and need a place to stay, please keep us in... More 

Fort Myers, Florida
Contributor
20 reviews 20 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Have stayed at this hotel a few times before and enjoy returning. Location is everything. Though needing some improvements, we found our room clean and restful. Nothing fancy, but served our purpose of getting a good night's sleep. Breakfast is really good and worth it to start a new day. Did not have a chance to enjoy the pool/hot tub... More 

Was this review helpful? Yes
Jan R, Manager at Seralago Hotel and Suites, responded to this review

We really appreciate the recommendations, and we'd be more than happy to welcome you back for another stay anytime! I'm glad you've always found exactly what you needed here. I know we aren't the fanciest place, but if we could give you a clean, family-friendly place to stay at an awesome price, then we've definitely done our job. Looking forward... More 

Louisiana
2 reviews
1 of 5 stars Reviewed 1 week ago

We were at the hotel from December 26, 2014 to January 1, 2015. This was suppose to be a family trip with our mother. The hotel was booked as a group thinking we would all be in rooms close together. We were not. We all where in rooms all over the hotel. One of my brothers asked for a handicap... More 

Was this review helpful? Yes 4
Jan R, Manager at Seralago Hotel and Suites, responded to this review

We hear you. Family vacations are special times and we want to make sure that we take stress off your plate -- not add to it. Thanks for taking the time to outline your thoughts here on TripAdvisor. While it’s really disappointing and concerning to know that you were underwhelmed and upset with your stay, I want you to know... More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed twice at same hotel in one week. We were booked at a Disney resort, but we wanted a place to stay first and last night and pay less than Disney. We got a 2-room suite, which is a living room and bedroom, along with the bathroom and small kitchenette. The first visit, the room was great. We were... More 

Was this review helpful? Yes
Jan R, Manager at Seralago Hotel and Suites, responded to this review

I wish your two experiences had been more consistent across the board, Tasha. As you mentioned, we are in the process of renovating all of our rooms, so some of them are a bit more updated than others. We're really excited for all of them to be complete, and I'm confident that you'll have a much more consistently positive experience... More 

Miami, Florida
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here the weekend right before christmas with my husband. At first I did not know what to expect because I read a lot of good and really bad reviews. When we got there the check in process was smooth and easy. We got charged a "resort fee" but it was not much. The rooms were clean, and bathroom... More 

Was this review helpful? Yes
Jan R, Manager at Seralago Hotel and Suites, responded to this review

I'm really glad you enjoyed your stay here! We're in the process of doing some pretty big renovations, so when you visit again in the future, you can definitely expect updated rooms. That said, our number one priority is always to be a safe, clean, family friendly hotel -- if that's the impression you had of us, then we've done... More 

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Hotel Summarization (Beta)

What travelers say

  • Old town(23)
  • Kids suite(10)
  • Breakfast buffet(8)
  • Pool area(8)
  • Rooms are clean(5)
  • Hot tub(5)
  • Very friendly(5)
  • Will NEVER stay(3)
  • Theme park(3)

Additional Information about Seralago Hotel and Suites

Address: 5678 W. Irlo Bronson Memorial Hwy (US192), Kissimmee, FL 34746
Location: United States > Florida > Central Florida > Kissimmee
Price Range (Based on Average Rates): $
Hotel Class:3 star — Seralago Hotel and Suites 3*
Number of rooms: 614
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Also Known As:
Seralago Hotel Kissimmee
Seralago Kissimmee

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