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All 157 Kissimmee hotels

Seralago Hotel and Suites

3.0 of 5 Hotel   |   5678 W. Irlo Bronson Memorial Hwy (US192), Kissimmee, FL 34746
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51%
Ranked #63 of 157 hotels in Kissimmee
A recent review
4 of 5 stars reviewed 5 days ago
Charles Q Paulsboro
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1,358 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (213)
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Paulsboro
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Although the motel is dated and could use a refurb it is clean and well cared for. We did have a little confusion regarding our reserved accomidations but after a half hour or so the front desk was able to get it resolved. I have mobility issues and the room was very handicapped accessible. We used the complimentary shuttle to... More

Was this review helpful? Yes 1
Jan R, Manager at Seralago Hotel and Suites, responded to this review

Thank you for your detailed review and thoughtfulness, Charles. It sounds like you and your wife really enjoyed your stay and overall trip. We would love to welcome you back again some time! All the best, Jan, General Manager More

miami
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

I stayed at Seralago for two reasons. One because I was attending a convention, and the hotel was very close to it. Two, because they allowed pets. This hotel is an insult to all pet owners. The housekeeping staff is obviously not being supervised, the room smelled like urine, there was hair on the carpet, the bathroom floors where sticky... More

Was this review helpful? Yes 2
Jan R, Manager at Seralago Hotel and Suites, responded to this review

I wish that your concerns had been brought to our attention during your stay. It's a shame to hear that you were let down by your room, and we would've been happy to make things right for you. We understand that cleanliness goes a long way when it comes to feeling comfortable, and I sincerely apologize that your room was... More

Las Vegas, Nevada
Contributor
18 reviews 18 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

Pricing was good, rooms were average but clean. The pool area is very nice. However, upon booking the room advertised stated it included free breakfast for 2....the next morning when we got up we wanted to feed the kids prior to leaving but we (the adults) were not hungry. Upon trying to get our "free" breakfast we were told it... More

Was this review helpful? Yes 1
Jan R, Manager at Seralago Hotel and Suites, responded to this review

Mrs. Garnett, again, we are sincerely sorry for the way that situation was handled with our staff. We are here to encourage our guests to feel welcome and comfortable, and it sounds like we crossed the line. I appreciate you taking the time to bring this to my attention. Sincerely, Jan, General Manager More

Coconut creek
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

To begin the first night we stayed in the dump was ok. But the first day house keeping came they managed to go through just about every pair of pants and suitcases that were left in the room. The fallowing morning my fiancé woke up to find a spring had came through the mattress and ripped her pants while tossing... More

Was this review helpful? Yes 1
Jan R, Manager at Seralago Hotel and Suites, responded to this review

It seems strange to me that it would appear as though house keeping had gone through suitcases, etc. It's important to us that we are able to keep things tidy, but we also want to respect the privacy of our guests. I will be following up with the staff to make sure that we are continuing to follow the appropriate... More

Boca Raton, Florida, United States
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My husband and I have stayed Seralago Hotel & Suites Main Gate East numerous times. We also have brought our adult children and their families to your hotel. Recently our family booked 3 rooms from July 11-July 13 to celebrate my husband’s 59th Birthday. We found the Seralago rooms lacking in updated accommodations. The TVs were all snowy, the sheets... More

Was this review helpful? Yes 1
Jan R, Manager at Seralago Hotel and Suites, responded to this review

I'm excited to let you know that we are in the midst of planning some really great upgrades! Feedback like yours motivates us to continue to keep improving, so we are eager to get the renovations started. We appreciate you showing us your support over the years, and we're happy that you chose to celebrate your husband's birthday with us.... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

First take my advice don't stay here! We stayed at the hotel for 2 nights. While the front desk staff is friendly that is where the good experience ends. The room is ugly, the bedspreads haven't been cleaned in years. They were filthy. The bathroom floor was falling apart. The shower doesn't drain. The final straw was we were watching... More

Was this review helpful? Yes 1
Jan R, Manager at Seralago Hotel and Suites, responded to this review

Stephanie, this is alarming. Did you mention any of this while you were here? The comfort and contentment of our guests is our number one priority, and I wish we would have had the chance to make things right. While you are not a luxury hotel, we do care about our guests, and we want them to feel at ease.... More

Jacksonville, Florida
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We have been going to the Seralago for over 7 years now. The first five years were great. Though the property was outdated, it was always clean, family friendly, and the staff were warm and welcoming. For the past two years we have watched the hotel take a dive, and for the past year waited to see what the new... More

Was this review helpful? Yes 2
Jan R, Manager at Seralago Hotel and Suites, responded to this review

Adair, I am troubled to hear that you've seen a difference in the quality of your experience here. First, you should be treated with kindness and enthusiasm. We know that great service goes a long way in creating a memorable trip, and this is not something that should be lacking. I'm concerned because we regularly have activities going on for... More

Kansas City, Missouri
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We stayed for 6 days in the kids suite. The room was not fancy, not newly renovated but it was clean. They have a nice pool and a decent breakfast buffet. They do have a nice "convenience" store with a food court as well. We did use the little store to grab a 2liter of pop and coffee in the... More

Was this review helpful? Yes 1
Jan R, Manager at Seralago Hotel and Suites, responded to this review

Thank you, Corrie! I want to apologize if we were overly aggressive with trying to get your room clean. We want people to enjoy their stay over here, and I know a good night's sleep plays a huge part. We just want to make sure we get to every room in a timely and efficient manner. Sincerely, Jan, General Manager More

tampa, fl
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Its not fancy. Rooms are outdated. Old Style TV-definitely NOT HD or flat screen. BUT room was cleaned promptly every day. When the room we were first assigned had no tv at all, they made a quick change of rooms (I must add we had to ask for a pet friendly room at the last minute due to a cancelation... More

Was this review helpful? Yes
Jan R, Manager at Seralago Hotel and Suites, responded to this review

It's always a bit stressful when you realize that you've left something (especially a phone!) somewhere. I'm happy to hear that we were able to take care of things for you in an effective manner. Thank you for sharing your experience with us and fellow Tripadvisors -- you've offered us some great feedback, and we really do appreciate it. Take... More

MSU
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I accidentally left my pillow at this hotel and when I called about it, they transferred me to reservations who gave me attitude. I called back a couple days later, they told me they would look into it and call me back. It's been 2 weeks and I'm still waiting for their call. They have probably taken it as their... More

Was this review helpful? Yes
Jan R, Manager at Seralago Hotel and Suites, responded to this review

Hi there, I'm sincerely sorry that it's taken us a while to get back to you on your pillow. It sounds like there was a breakdown in communication on our end, which is unacceptable. I encourage you to reach back out to us, so that we can get everything sorted out. Thank you, Jan, General Manager More

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Hotel Summarization (Beta)

What travelers say

  • Old town(31)
  • Kids suite(13)
  • Breakfast buffet(11)
  • Pool area(10)
  • Very friendly(6)
  • Rooms are clean(5)
  • Hot tub(5)
  • Will NEVER stay(5)
  • Bunk bed(3)
  • Theme park(3)

Additional Information about Seralago Hotel and Suites

Address: 5678 W. Irlo Bronson Memorial Hwy (US192), Kissimmee, FL 34746
Location: United States > Florida > Central Florida > Kissimmee
Price Range (Based on Average Rates): $
Hotel Class:3 star — Seralago Hotel and Suites 3*
Reservation Options:
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Also Known As:
Seralago Hotel Kissimmee
Seralago Kissimmee

263 photos of this hotel

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Conveniently located in Kissimmee, the Seralago Hotel & Suites offers one of the best values in the area. Relax in one of our 614 rooms and suites, swim in our 2 heated, Olympic-style swimming pools or let the kids splash in our kiddie pool. You've found the hotel that allows you to stay right near all the Orlando and Kissimmee attractions you've come to experience - Magic Kingdom(R) Park, Disney's Hollywood Studios™, Epcot(R), Disney's Animal Kingdom(R) Theme Park, ESPN Wide World of Sports(R) Complex, SeaWorld Orlando, Discovery Cove, Aquatica and Universal Studios Florida(R)/Islands of Adventure(R) and CitiWalk - while providing you with a nearly unlimited number of things to do when you're not experiencing the magic of the theme parks. Additional services include transportation to Walt Disney World and Universal Studios, Disney tickets at our Guest Services Desk to help you customize your experience to fit you plan and budget and welcome information that will provide you with tips on getting the most out of your vacation. With a professional staff and family-friendly accommodations at a great value, our hotel is the best way to experience all that the Orlando region has to offer. Whether you are staying with us for your family vacation, family reunion, wedding, convention, trade show or sports event you'll find everything you need close by. ... more   less 
Number of rooms
614

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