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Holiday Inn Orlando SW - Celebration Area

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5711 West Irlo Bronson Memorial Highway (US 192), Kissimmee, FL 34746 (Formerly Holiday Inn Main Gate East)
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Holiday Inn Orlando SW - Celebration Area
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1,139 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The hotel was nice enough for what we used it for: sleeping. Bunk beds a definite plus, and the only hotel the comes up when you search bunks in kissimmee hotels. We stayed 3 nights and had enough towels for 2 adults, brought our own baby towels. I selected the "free" breakfast for 2 adults for an additional $8 per... More 

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Eagan, MN
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed here for three nights while visiting Disney World. The hotel was fine - clean; the beds were comfortable; and the pool was nice. We were unhappy when we checked in and were advised that we would be charged an additional $12 per night above and beyond what we had already paid. We foolishly assumed that we had already... More 

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Adrian D, Front Office Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review

Dear Gailani, Thank you for your four star review. We are very happy that you enjoyed your room and were able to use our facilities here at the hotel. We do understand you had an issue with the service fee. The service fee is a fee that most hotels around the Disney area have. This covers all of the amenities... More 

Poughkeepsie, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The location of this Holiday Inn was perfect for the theme parks. The hotel staff were phenomenal and the rooms were clean. I am curious of some of the negatives that I have read about this property. I would definitely recommend this hotel to friends and family. Check it out for yourself!!

Was this review helpful? Yes 1
Adrian D, Front Office Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review

Dear Gerard N, Thank you very much for your five star review. We are happy that you enjoyed your stay with us. We look forward to your next visit in our area and hosting you and your family. Thank you, Adrian Davis Guest Service Manager More 

Jacksonville, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I had a very tough time with the manager Adrian and after multiple people found my review helpful it was removed from the website as well as many others. I don't feel as though this website should be able to do that but anyway... All people checking in should know this hotel will charge you 25$ for incidentals and a... More 

Was this review helpful? Yes 1

Travelers are raving about these Kissimmee hotels

Orlando, Florida
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We recently stayed at the Holiday Inn Celebration for one night. It was a fine stay. Nothing remarkable. We were just looking for a hotel near Disney without having to pay Disney prices. We live close by but our two boys enjoy staying in hotels so we decided to have a little back to school celebration. 1. Location - The... More 

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Adrian D, Front Office Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review

Dear Mrs. Heatherbud, Thank you for your review. Though the property is older, we try to maintain the hotel by occasionally renovating different areas. We do apologize for our carpet cleaning trucks parking near the pool area and distracting you from your time there. We are extremely happy that our service was great, and you were able to use our... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Despite all the bad reviews i thought this hotel met our expectations!! Not one complaint, the room was clean, the bathroom was spotless, very big and spacious. We were given a room on the 7th floor at the end of the hallway which i thought was kinda far with a toodler and an 8yr old it gets very frustrating. But... More 

Was this review helpful? Yes
Adrian D, Front Office Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review

Dear Summertimefun14, Thank you for your review. We are extremely happy we were able to meet your expectations and were satisfied with your stay. We do apologize for placing you down the hall and it was far for you and your family. It is our goal to make you as comfortable as possible. Our front desk would have been more... More 

Augusta, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

We stayed here on the recommendation of a friend. First, we were going to Universal. With the traffic, this hotel is too far away! The first day we got here, we had three towels for five people...someone can't count! Then, I went to take a shower to find a very slimy, brown residue on the wrapper on the soap. Yuck!... More 

Was this review helpful? Yes 1
Stephen Z, Guest Relations Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review

Fedupinaugusta, Thank you for your recent stay with us and providing your feedback. We apologize that you found your stay with us to be sub-par. Our staff is committed to ensuring that all of our guests enjoy their stay. We offer all of our guest’s daily housekeeping service. We hope that if you encountered any issues that you notified our... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This hotel did not say anything about charging a resort fee until i checked in and by then what am i going to do other than agree to the fee, since all the other hotels in the area were booked. The carpet is dirty in the hallways, huge stains everywhere, there was a microwave sitting in the hallway by our... More 

Was this review helpful? Yes 2
Stephen Z, Guest Relations Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review

Thank you for your review. We apologize that you were not happy with your accommodations. We hope you reached out to our 24 hour guest service desk to address your room needs. The hotel does charge a service fee. This fee covers services including transportation to and from the theme parks, pool activities, free Internet, in-room safes and free local... More 

Jacksonville, Florida
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

My family stayed from Aug 6th through Aug 8th. We were told about a $25 refunable deposit. We charged $23.67 to the room to get a pizza and thought all was well. It wasn't not only was the deposit permanently charged to my credit card, when I called the corporate IHG office and spoke to according to her the most... More 

Was this review helpful? Yes 5
Stephen Z, Guest Relations Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review

Robert Q, Thank you for your recent stay with us and for taking the time to provide your feedback. Our hotel does place a hold at the time of check-in on the credit card provided for the room, tax, and an additional amount of up to $25.00 per day to cover any additional charges that may be made to the... More 

Grove City, Ohio
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Booked on Priceline. We travel extensively, as we own e-commerce based businesses. Resort fees are in vogue with hotels In tourist areas, and sometimes they make sense. We go to to Vegas, and that is where this trend really took hold. That being said, why there is a resort fee here is beyond me. The pool is warm as bath... More 

Was this review helpful? Yes 4
Stephen Z, Front Office Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review

Bigacsdad, On behalf of our team at the Holiday Inn Orlando SW-Celebration, we would like to thank you for your recent visit and feedback. We sincerely apologize for any issues you many have encountered during your stay. You mentioned your frustration with the Service Fee, but this minimal fee covers services including transportation to and from the theme parks, pool... More 

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