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Holiday Inn Orlando SW - Celebration Area

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5711 West Irlo Bronson Memorial Highway (US 192), Kissimmee, FL 34746 (Formerly Holiday Inn Main Gate East)
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Holiday Inn Orlando SW - Celebration Area
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Holiday Inn Orlando SW - Celebration Area
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1,074 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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south florida
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
60 helpful votes 60 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

We stay at the Holiday Inn Maingate at least once a month because we have two offices up there and annual passes that we like to enjoy. Our stays are usually short and sweet and with our child but this time, we came up for a weekend to celebrate our anniversary. Let me just say that the front desk staff... More 

Was this review helpful? Yes
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

If it were possible, this awful hotel would get zero stars! This is the worst hotel i have ever stayed at. This is no exaggeration. Please please please do not stay at this hotel. It’s not like the staff forgot to bring towels or something trivial of that sort. I have never been so frustrated, upset, and helpless that this... More 

Was this review helpful? Yes 1
Stephen Z, Front Office Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review

Dear Ms.Falcon; Thank you for your review regarding your experience. We apologize for not meeting your expectations and for any issues you may have encountered during your stay. I am familiar with your situation and as I discussed with you prior to your departure; we take your safety seriously. Upon being notified of your open door we conducted an investigation... More 

Fort Lauderdale
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Check in was fast no problem. Was a little confusing on how to locate room that was not explained to us. The room itself was huge and clean, the carpet itself looks like it needed a deep cleaning, when the kids ran away the bottom of their feet was dirty. Location is great if you don't drive. Could use more... More 

Was this review helpful? Yes
Stephen Z, Front Office Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review

CampbellSoup75, Thank you for your recent stay with us and for the review of our property. We are pleased to hear that your experience with us was awesome and that our staff were quick and efficient in checking you in. We apologize for the perception of the condition of the carpeting. We are continually replacing and making improvements that will... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

Expected it to be better.. The hotel is pretty old. Not sure what the first tower is like, but the second one - old. The room was kinda clean.. The bathroom - hair on the wall from whoever left it there.. Only God knows when.. the housekeeping could do a better job...after the first night we had to call to... More 

Was this review helpful? Yes 1
Stephen Z, Front Office Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review

Julia Z, Thank you for your recent review of our property. We appreciate the feedback and apologize for falling short of your expectations. Our staff is committed to ensuring all of our guests are comfortable during their stay. Our staff does offer housekeeping service daily and we hope that if any issues arose that you bought them to our staffs... More 

2 reviews
4 of 5 stars Reviewed 4 days ago NEW

We have stayed at this hotel on more than several trips to Orlando/Disney. While we run into a small snag every now and then, we have enjoyed every visit. Great breakfast buffet, nice pool, the hotel is older, but nicely remodeled. We always get a kids suite with bunk beds, the kids love it. The staff is friendly and always... More 

Was this review helpful? Yes
Stephen Z, Front Office Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review

James M, Thank you for your recent stay with us and for taking the opportunity to review our property. We appreciate the fact that you are a loyal IHG Member and that you continually choose to stay with us. We are pleased that you and your family enjoyed your accommodations and have found the service here to be good. Our... More 

Salzburg, Austria
Top Contributor
182 reviews 182 reviews
100 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

First of all we didn't originally book this hotel. We booked a two night stay in a suite at the Holiday Inn Across from Universal (to stay within walking distance of Universal Studios). But their suites were undergoing a renovation process at that time, so we were transferred to the Celebration Area Holiday Inn. Our first night was free, as... More 

Was this review helpful? Yes
Stephen Z, Front Office Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review

Sisal, Thank you for your recent stay with us and for taking the time to review our property. We are pleased that our staff were able to accommodate you and your family throughout your stay. We strive to provide all of our guests with excellent service. We are sorry to hear that you found your room to be a little... More 

Naples, Florida
Top Contributor
244 reviews 244 reviews
10 hotel reviews
114 helpful votes 114 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed at this property on the way north as part of a promotion for the Holiday Inn Orange Lake Resort up the road The accommodations were quiet, clean and comfortable, and convenient to all the local attractions. We would recommend this hotel for those on a budget, or with children.

Was this review helpful? Yes
Stephen Z, Front Office Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review

Noisefree, Thank you for your recent stay with us and for the positive review of our property. We are pleased to hear that your accommodations were clean and comfortable for you and your family. We look forward to hosting you and your family again on your next trip to the area. Stephen Zuravin Front Office Manager Holiday Inn Orlando Celebration... More 

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

We got our room through Hotwire secret deals, so the rate was great for the area. We found out why the rate was so awesome when we checked in - our room for four adults was one queen size mattress and a set of bunk beds... Seriously?! As you may know, you cannot see the hotel or specific room when... More 

Was this review helpful? Yes
Stephen Z, Front Office Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review

Gondororbust, Thank you for your recent stay with us and for reviewing our property. We apologize that you were not happy with the room configuration. In your review you are correct that when a reservation is made through a bid or secret deal you are bidding on an available room that sleeps the requested number of people and are giving... More 

Jacksonville, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Clean and comfortable rooms. The on site Pizza Hut was very convenient. We were a soccer team in town for a tournament. The kids enjoyed their pizza in the spacious dining area. The staff were friendly and attentive.

Was this review helpful? Yes
Stephen Z, Front Office Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review

Martha C, Thank you for your positive feedback regarding your experience. It was our pleasure to host you and your family. We are happy to hear that our staff were accommodating and that our restaurant was a good dining choice. We hope to see you again on your next trip to the area. Stephen Zuravin Front Office Manager Holiday Inn... More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

We always stay at this HI when we come to Orlando. It is a great location close to Old Towne and centrally located to Downtown Disney. It only took us 15 minutes to get to and from Citywalk Universal Studios. When we have the grandkids they LOVE the free breakfast. This weekend it was the Hubby's birthday. This hotel never... More 

Was this review helpful? Yes
Stephen Z, Front Office Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review

Darleen A, Thank you for your positive feedback regarding your experience. It was our pleasure to host you for your husband’s Birthday. Our kids eat free program is a great benefit to families traveling with children under 12 years old. We look forward to hosting you again on your next visit to the Orlando/Celebration Area. Stephen Zuravin Front Office Manager... More 

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