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Holiday Inn Orlando SW - Celebration Area

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5711 West Irlo Bronson Memorial Highway (US 192), Kissimmee, FL 34746 (Formerly Holiday Inn Main Gate East)
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Holiday Inn Orlando SW - Celebration Area
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Holiday Inn Orlando SW - Celebration Area
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1,116 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (219)
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1 review
5 of 5 stars Reviewed 2 days ago NEW

My husband and I and now our 2 children have been staying at this location for 18years. (Before it actually was Holiday Inn) we've stayed months at a time to just a few days. Our daughter took her 1st steps in the lobby. Now she's taught herself to swim in the very nice pool. (She's 8 now). The hotel is... More 

Was this review helpful? Yes
Adrian D, Front Office Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review

Dear Okalilao, Thank you for your 5 star review. I believe I have checked you in personally in the past and I am very happy you enjoy your stay with us every time. Our goal is to give great customer service and make it feel like home away from home so we are very pleased we have succeeded in this... More 

Philadelphia burbs
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Took a last minute trip to Orlando over July 4th. Booked this hotel as it was the right price in right location (have relatives in Kissimmee area). There was nothing awful about this hotel but there was also not a heck of a lot great about this hotel. I'd have to say that this hotel truly defines average. We also... More 

Was this review helpful? Yes
Valdosta, Georgia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

I arrived and Giselle (front desk clerk) did not acknowledge me. she told me I had to pay a resort fee. I showed her my receipts showing it was paid, a guy stepped in started speaking Spanish, did not say who he was. He started talking to me as if I was stupid and he was happy to embarrass me... More 

Was this review helpful? Yes 4
Stephen Z, Front Office Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review

Dear 1225char, Thank you for your review. I am familiar with the situation as I personally assisted you. At the time of your check in, our desk agent was helping you understand your reservation. Your reservation was booked was through a third party and the terms stated that upon check out you were responsible for our hotels daily Service/Resort fee... More 

Long Island, New York
Level Contributor
118 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
1 of 5 stars Reviewed 1 week ago

I booked this Hotel through Southwest Travel, after booking my flight. It was a girlfriends trip, and we really thought the Hotel should be nice for the first time we had ever gone away, without our husbands and kids. We had one full day without water, and then when the water got turned on, NO HOT WATER, only cold for... More 

Was this review helpful? Yes 4
Stephen Z, Guest Relations Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review

Sjkplanner, Thank you for your review of our property from September 2014. We apologize that you found your stay with us to be sub-par and that you had to encounter the unfortunate event of the hotel fire alarm. The fire alarm and water issue within the hotel were connected. Our team responded promptly to the situation and was able to... More 

Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Loved my stay in this hotel. The rooms are so cosy. Great to come back to after a long day at the parks. Pool stays open late. Great to be able to sit by pool at night and drink a few Cocktails from the bar. (Got ID checked every night and I was 26 lol). Food good. Lovely pizzas. Close... More 

Was this review helpful? Yes 1
Adrian D, Front Office Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review

Dear Jonnycomsa, Thank you for staying with us, and taking the time to give us a five star rating. We are extremely happy you enjoyed your time here and were able to use our amenities. We hope that you choose us to host you on your next trip to the Orlando/Celebration Area. Adrian Davis Guest Service Manager More 

Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

There were two factors that led to our decision to choose this hotel, one was the Holiday Inn name brand and the 4-star rating from TripAdvisor. Unfortunately, and regrettably, this was by no means a 4-star hotel and not at all consistent with the Holiday Inn name brand. I am at a loss in trying to understand how people have... More 

Was this review helpful? Yes 5
Stephen Z, Front Office Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review

David V, Thank you for your recent stay with us and for providing your feedback regarding your experience. We apologize that you were not happy with your accommodations. Our staff is committed to ensuring all of our guests are comfortable during their stay. Upon researching the reservation and your concerns it is shown that our engineering team responded and did... More 

Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Me and my girlfriend stayed here for about a week and found the stay to be unpleasant and left here extremely disgruntled and dissatisfied. First of all, we found that some things just didn't work, such as the coffee machine and the fountain in the gym. The A/C was so loud and constantly blew into our faces while we slept.... More 

Was this review helpful? Yes 3
Stephen Z, Front Office Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review

Dear wanderingh0b0; Thank you for your review. We apologize that you were not happy with your stay. We hope you reached out to our 24 guest service desk to address your needs. While our hotel is older, we make every effort to keep it maintained. We have all of the amenities & services that all Holiday Inns offer. Again, thank... More 

Jacksonville, Florida
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I sincerely enjoyed my stay at the Holiday Inn on West Irlo Bronson Memorial Highway. This particular hotel is conveniently surrounded by restaurants of all price ranges and food type. This location is also very close in driving distance to Walt Disney World which was the reason for my fiancee and I's trip to Orlando. The front desk staff at... More 

Was this review helpful? Yes
Stephen Z, Front Office Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review

StevenKll, On behalf of all of us here at the Holiday Inn Orlando SW Celebration we thank you for your recent stay with us. We are very happy to hear that our staff made your stay enjoyable and that your accommodations were comfortable. We look forward to hosting you and your family again on your next trip to the Orlando/Celebration... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Excellent and attentive staff, the service is first. It is in a central location with access to all attraction in Kissimme and Orlando. I an d my family had a great vacation. I stay there again for vacation or bussiness. I give them a 5 stars, perfect!!

Was this review helpful? Yes
Stephen Z, Front Office Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review

Pablo L, We thank you for your recent stay with us and for providing your feedback. We are happy to hear that our staff exceeded your expectations and we look forward to your return in the future. Stephen Zuravin Front Office Manager Holiday Inn Orlando SW Celebration More 

Liverpool, United Kingdom
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I feel some of the negative reviews on this hotel are unfair. The hotel is a aged but it is very clean we had our room cleaned every day with fresh bedding and towels, the location and staff where outstanding. We have a 3 month old and coming from the UK we emailed the hotel to ask for a few... More 

Was this review helpful? Yes
Stephen Z, Front Office Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review

Chas07, Thank you for your recent stay with us. It was a pleasure meeting you and hosting you and your family at our property. We are very happy to hear that our team exceeded your expectations and ensured that your stay was thoroughly enjoyable. We look forward to hosting you again on your next trip to the Orlando/Celebration Area. Stephen... More 

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