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Holiday Inn Orlando SW - Celebration Area

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5711 West Irlo Bronson Memorial Highway (US 192), Kissimmee, FL 34746 (Formerly Holiday Inn Main Gate East)
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1 room 1 adult
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Holiday Inn Orlando SW - Celebration Area
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1,214 Reviews from our TripAdvisor Community

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1 review
1 of 5 stars Reviewed 1 week ago via mobile

I am a planner so I always call ahead when traveling with my toddler for a crib. The lady on the phone told me not to worry that they would definitely have one when I checked in later that night but that she couldn't guarantee one until I officially checked in. I let her know we would be getting in... More 

Helpful?
Thank Katrina B
Tampa, Florida
Level Contributor
11 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago via mobile

Nice Holiday Inn, I have stayed in many. Staff have all been very friendly and very accommodating. This is second night. We moved from a two queen to a queen with bunk bed, to make the 5 yr old I am traveling with happy. Was pleasantly surprised the bed and pillows were very comfortable. Also I thought it might be... More 

Helpful?
Thank PJRohm
brad_boland, General Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review

Dear PJRohm; Thank you for taking the time to share your experience from your recent stay with us. We are pleased that our staff staff was quick to accommodate your requests, especially Chris and that you enjoyed our facilities. We appreciate your feedback and we look forward to seeing you on your next trip to the Orlando/Celebration Area. More 

Cleveland, Ohio
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We stayed here for $106 a night on a sale price. The hotel is adequate, mostly clean. We did not use the amenities as we were visiting family that were staying at a different hotel. Convenient to the freeway and the theme parks. Very friendly staff! Not enough parking. Poor lighting in the parking lot (not a good idea in... More 

Helpful?
Thank K W
brad_boland, General Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review

Dear KW; Thank you for your review. We are pleased that you enjoyed your overall stay with us. We do have parking in both of the front and back of the hotel with with adequate lighting. We also have security in the late evening to ensure guest safety. Your positive comments regarding our staff are appreciated. We appreciate your feedback... More 

brighton, mi
Level Contributor
32 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed 1 week ago

There must be more than 100 IHG properties within 6 miles of Disney. The price on the IHG web site and the location for this one looked attractive. Much to my surprise even though this hotel had almost no amenities (no beach or beach chairs and towels, no complimentary bottles of water, no high sped internet, really nothing) they still... More 

Helpful?
Thank ghwmi
brad_boland, General Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review

Dear ghwmi; Thank you for your review. We appreciate your feedback. We do charge a resort/service fee. This fee covers services including transportation to and from the theme parks, discounts in the Food & Beverage outlets & Gift Shop, free Internet, in-room safes and free local phone calls. This fee is disclosed at the time of booking on all channels... More 

Bonita Springs, Florida
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 1 week ago

Booked on line in holidays app. Cheapest rate $80. When we checked in was told there would also be a $15 facility fee. Never mentioned on the internet. Then they also added a $25 just in case fee. Was told that would be refunded. (Not sure yet). The dinner was so so. Nor okay and one was horrible. The room... More 

Helpful?
Thank Jo R
brad_boland, General Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review

Dear Jo R; Thank you for your review. We appreciate your feedback. We do charge a resort/service fee. This fee covers services including transportation to and from the theme parks, discounts in the Food & Beverage outlets & Gift Shop, free Internet, in-room safes and free local phone calls. This fee is disclosed at the time of booking on all... More 

Dallas, Texas
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

My family and I just returned from a quick trip to the Kissimmee area, and we thoroughly enjoyed our stay at this hotel. From our check in all the way through checking out three days later, the staff were friendly and efficient. The room was clean and, contrary to other reviewers, we did not see any great need for modernization... More 

Helpful?
Thank Lee W
brad_boland, General Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review

Dear Lee W; Thank you for your review. We are pleased that you and your family enjoyed your stay with us. We do get many positive reviews on our location and services. Thank you for sharing with others. We appreciate your recommendation and we look forward to seeing you on your next trip to the area. More 

Yarmouth, Canada
Level Contributor
93 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed there for 4 nights. The hotel is in definite need of upgrading/modernizing but it is clean and the staff is very courteous. Check in was easy and they gave us a room on the top floor which we had requested as we had no children with us ; the room was clean and the beds very comfortable. There is... More 

Helpful?
1 Thank redrider53
brad_boland, General Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review

Dear redrider53; Thank you for your review. We are pleased that you enjoyed your stay and that our staff was very attentive to your needs. We appreciate your feedback on the condition of the hotel. We will be undergo a renovation in 2016. We get many positive comments on our all-inclusive breakfast buffet. There are Food & Beverage discounts included... More 

Waterford, Michigan, United States
Level Contributor
201 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 1 week ago

The property is in need of some updating but it's very clean with a friendly staff. They do not offer shuttle service to the airport which I find a big strange as well no coffee in the lobby till 7 AM. This is a huge place for groups and the restaurant food and breakfast buffet is good but one morning... More 

Helpful?
Thank Louis K
brad_boland, General Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review

Dear Louis K; Thank you for your review. We are pleased that you enjoyed your overall stay with us. While the hotel is older our staff takes pride in maintaining it and exceeding guest expectations. We apologize that our Restaurant staff was not attentive to your needs at breakfast. We will share your comments with our staff. Again, thank you... More 

Durham, North Carolina
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I have known this hotel for a long time, back when it was a Travelodge. In turning to a Holiday Inn, they have done a good job updating and fixing some very deteriorated structure. Good beds, good finish, but the overall experience suffered because of loud guests in the pool late at night and most notably, very poor room service... More 

Review collected in partnership with Amoma.com

Helpful?
1 Thank Ralphesteves
brad_boland, General Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review

Dear Ralphesteves; Thank you for your review. We appreciate your feedback. It is our goal to exceed every guests' expectation during their stay. We have a Manager on Duty 24 hours a day. We hope you reached out to our Manager on Duty or guest service desk to address your needs while staying with us. Again, thank you for your... More 

Oakland, NJ
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We visited Florida as part of an IHG sales event for a vacation club (time share). The sales event was held at one of their premier resorts, but they told us they had no room there so they put us up at this hotel. It was really annoying that during the hard sell at the resort everyone we talked to... More 

Helpful?
Thank Chris B
IHGService, Guest Relations Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review

Dear Chris B, Thank you for taking the time to write your review. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. It is nice to read that the cleanliness of the rooms are up to par. However, it is regrettable to know that the room type... More 

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