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Grand Orlando Palms

5245 West Irlo Bronson Highway, Kissimmee, FL 34746 (Formerly Legacy Grand Hotel)
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Grand Orlando Palms
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Ranked #125 of 160 Hotels in Kissimmee
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113 reviews from our community

Traveler rating
    5
    23
    14
    17
    54
See reviews for
38
32
2
5
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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    (113)
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    (42)
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    (30)
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New York City, New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 24, 2014

Staff was friendly but rooms left a lot to be desired(Definitely owner's fault. He did not seem to care when contacted). No bed sheets, either missing iron or ironing board. Rugs were dirty. Musty smell. Mold in the bathroom. No coffee pot. Pool out of service. Trash everywhere. DO NOT rent banquet hall. Rugs are disgustingly dirty. They will take... More 

Was this review helpful? Yes 1
Winnipeg
Contributor
17 reviews 17 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed February 26, 2014

We just checked out of Disney and need two nights before we left for our cruise. There were so many issues with this place I don't know where to start. There was no garbage can anywhere. All the garbage cans around the property were overflowing with trash and spilling onto the floor. The room was not cleaned for the whole... More 

Was this review helpful? Yes 1

Travelers are raving about these Kissimmee hotels

Boston, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 7, 2014

I stayed one night and I was disgusted. MOLD in the bathroom. BLACK MOLD to be exact. Sheets look dingy. No ice. Carpet in rooms look like they have not been shampooed at all. May not be due to staff, most likely the owner. No outside lights in the parking lot. Trash everywhere. Probably hasn't paid the city to pick... More 

Was this review helpful? Yes 1
sandersville
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed December 29, 2013

The hotel staff was very, very nice BUT I think there are some issues that only higher management or the owner can resolve. First night we had only a bottom fitted sheet and the bed spread for cover, No facial wash cloths available, No in room smoke detector, No coffee pot, No hair dryer, No Iron, No plug in stopper... More 

Was this review helpful? Yes 1
Highland, Michigan
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 25, 2013

We found ourselves at the Grand Orlando Hotel for 3 days as part of a vacation booked through a travel agency. When we arrived at the Hotel we were already very soured because we had lied to by the travel agency we booked through about many different things, so when the hotel was not the 5 star resort that we... More 

Was this review helpful? Yes 1
Fort Lauderdale
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 4, 2013

I saw all the terrible reviews and I was fool enough to go ahead and make a reservation. These people left me out in the street at night. I called them in the morning to state that I would arrive at the hotel at around midnight. One of the employees said to me that it was ok. I stated that... More 

Was this review helpful? Yes 4
Kissimmee, Florida
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 18, 2013

This is my story after having to stay for 3 weeks (extended stay). The room is supposed to be cleaned once a week. I had to beg for my room to be cleaned and still not being cleaned. The bed sheets were never changed from the previous guest that wa s in the room Owner is so greedy that does... More 

Was this review helpful? Yes 3
Estero, Florida
Top Contributor
67 reviews 67 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed January 6, 2013

Booking.com, please remove this hotel from your choices. Absolutely disgusting! The google maps street view should of been enough to turn me away. We booked at the last minute thinking rooms for New Years Night would be hard to find in Orlando. They are not. Plenty available FYI. Just pulling in the hotel looks run down. Walked in to check... More 

Was this review helpful? Yes 3
Lees Summit, Missouri, United States
Top Contributor
88 reviews 88 reviews
36 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed January 2, 2013 via mobile

Rooms very old in appearance and housekeeping is very poor found one dirty pillow with no case layout puts rooms far away from parking. Staff not very friendly but company I'm working for picked the rooms so not my choice

Was this review helpful? Yes 1
Salem, Oreogn
Contributor
18 reviews 18 reviews
11 hotel reviews
128 helpful votes 128 helpful votes
1 of 5 stars Reviewed December 18, 2011

I wrote a review of this property in 2008. I travel frequently and have stayed in hotels on both ends of the spectrum. To this day, I stand firm that this was the WORST hotel that I have ever encountered. I would like to point out WHY the reviews of this property are SO extreme. There are TWO kinds of... More 

Was this review helpful? Yes 9
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