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Galleria Palms Hotel

3000 Maingate Lane, Kissimmee, FL 34747
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Galleria Palms Hotel
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Galleria Palms Hotel
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682 reviews from our community

Traveler rating
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    51
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Fort Myers, Florida
Contributor
11 reviews 11 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed here for four nights while doing the Disney parks. Was in room #425. Room was exactly like the pictures. A few nicks and dings in the room, but everything worked as it should. The free breakfast was better than I had expected. Pool needed a small cleaning but, overall, no big deal. Very, very good value for the money.

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Cleveland, Ohio
Top Contributor
52 reviews 52 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Okay, okay, I know I should be rating hotels/restaurants faster. Sorry. This was a solid hotel for the money. Look, don't confuse a moderate priced hotel for the Ritz. It is what it is. This hotel staff was friendly, the hotel was clean, and we had zero problems. It was just what we wanted, thank you.

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Galleria_Palms_Hotel, General Manager at Galleria Palms Hotel, responded to this review

Thank you for taking the time to write your review and we will share it with our staff. They will be glad to know that you enjoyed your time here at the Galleria Palms Hotel, and we are happy that you found value by staying here. It warms our hearts to know you found our rooms to be clean and... More 

Rockaway Park, New York
Top Contributor
70 reviews 70 reviews
20 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Arrived very late on a Saturday night/Sunday am with my mother. No issues checking in. I had called days earlier to request a higher floor and room away from the elevators, as suggested by other tripadvisor reviews and was given just that (room 423 for those keeping track). 2 queen beds. So that was good. Get up to the room,... More 

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Galleria_Palms_Hotel, General Manager at Galleria Palms Hotel, responded to this review

Thank you taking the time to write your review. We apologize for the inconvenience you faced here at our hotel. Please know your feedback had been shared with our team and we will make immediate improvements as we always strive to provide the best for all of our guest. We do use a reputable an pest control company who specializes... More 

Peachtree City, Georgia
Top Contributor
82 reviews 82 reviews
24 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I stayed at this hotel with a high school track team that was competing at ESPN World of Sports. The most impressive part of our stay was the check in process the front desk executed. They were ready for us before we even walked in the door; had all the keys bundled and had the foresight to put the entire... More 

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Galleria_Palms_Hotel, General Manager at Galleria Palms Hotel, responded to this review

Thank you for taking the time to write a review about our hotel on TripAdvisor. We are thrilled that you enjoyed your time here with us and I will pass on to our staff how happy you were with your accommodations. Your positive comments only encourage our staff to strive harder to please our guests that stay here. Our Front... More 

Vancleave, Mississippi
Contributor
16 reviews 16 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

We left Islamorada and went up to Kissimmee to catch an Atlanta Braves spring training game. We stayed here two nights and had absolutely no problems. Service was good, breakfast was good, rooms were clean and newly renovated. It was a quite and peaceful stay close to Disney attractions and ESPN WWoS. That being said, I have some hilarious pictures... More 

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Galleria_Palms_Hotel, General Manager at Galleria Palms Hotel, responded to this review

Thank you for taking the time to write a review about our hotel on TripAdvisor. We are thrilled that you enjoyed your time here with us and I will pass on to our staff how happy you were with your accommodations. Your positive comments only encourage our staff to strive harder to please our guests that stay here. It is... More 

Miami, Florida
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I stayed here about 4 years ago and the stay was great as well as the property. It was in good shape at that time and considerably clean. This is the reason we chose to stay here again on our recent trip from 4/16-4/19/15. We were so heavily disappointed to see that this was not the case any longer. The... More 

Was this review helpful? Yes 2
Galleria_Palms_Hotel, General Manager at Galleria Palms Hotel, responded to this review

Thank you taking the time to post your comments on TripAdvisor. We apologize for the inconveniences you faced here at our hotel. Please know your feedback had been shared with our staff and we will make immediate improvements as we always strive to provide the best possible service for our guests. We were very disappointed to read about your experience... More 

Bothell, Washington
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We weren't looking for anything fancy. Knowing we really weren't going to be in the hotel that much. The beds were fine. The lighting in the room was the worst. You couldn't read a book even if you wanted to. Very spotty Wi-Fi connection. Had to go to the lobby for it to even really work. The phone didn't work,... More 

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Galleria_Palms_Hotel, General Manager at Galleria Palms Hotel, responded to this review

Thank you taking the time to post your review. We apologize for the inconveniences you faced here at our hotel. Please know your feedback has been shared with our team and we will make immediate improvements about the items you noted. We will let our Front Office Staff know how happy you were with their service. We apologize about the... More 

West Palm Beach, Florida
1 review
5 of 5 stars Reviewed 1 week ago

My stay at this hotels was great! I have absolutely no complaints. Checking in/out was very prompt and easy. Even got offered to stay in a King bedroom, when I booked a queen double bedroom at no extra charges. The room was very clean and comfortable. Housekeeping is always on top of things. No disturbances what so ever. Thanks to... More 

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Galleria_Palms_Hotel, General Manager at Galleria Palms Hotel, responded to this review

Thank you for taking the time to write a review about our hotel on TripAdvisor. We are thrilled that you enjoyed your time here with us. I will pass on to our staff how happy you were with your accommodations here at the hotel. Sherry indeed is a wonderful team player and truly understands customer service and I am glad... More 

Ohio City, Ohio
1 review
5 of 5 stars Reviewed 2 weeks ago

I was in town for a couple of days with my kids. Upon arrival I was greeted with a smile from Sherry she was very informative and polite, she informed me the phones was down, but they were working very hard to fix it ASAP. That was not a big deal I had a cell phone she gave me a... More 

Was this review helpful? Yes
Galleria_Palms_Hotel, General Manager at Galleria Palms Hotel, responded to this review

Thank you for taking the time to write a review about our hotel on TripAdvisor. We are thrilled that you enjoyed your time here with us. I will pass on to our staff how happy you were with your accommodations here at the hotel. Sherry indeed is a wonderful team player and truly understands customer service and I am glad... More 

Doncaster, United Kingdom
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We have stayed at this hotel many times. This time we were here for 6 nights. We have always liked this hotel as it is right on the 192 with easy access to lots of restaurants and it is only a very short drive to the Disney parks. As the hotel is set back a little from the road it's... More 

Was this review helpful? Yes
Galleria_Palms_Hotel, General Manager at Galleria Palms Hotel, responded to this review

Thank you for taking the time to post your review on TripAdvisor and we will share it with our team. We are always happy when we have repeat customers, and we are glad you enjoyed certain aspects of your stay with us. We apologize about the issue with the phone system as it is in the process of being replaced.... More 

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