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Hampton Inn & Suites Orlando - South Lake Buena Vista

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4971 Calypso Cay Way, Kissimmee, FL 34746
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Hampton Inn & Suites Orlando - South Lake Buena Vista
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535 Reviews from our TripAdvisor Community

Traveler rating
    286
    157
    58
    25
    9
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244
129
24
75
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Daphne, Alabama
1 review
1 of 5 stars Reviewed yesterday NEW

SMH....Okay. After driving 8 or so hours from Alabama, we arrive to this hotel close to midnight with my five year old. We arrived to check in to observe an unkept lobby. The counter looked nasty, several residue stains visible; this was not a good sign but please keep reading. Across from the lobby was a dining area that was... More 

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Orlando, United States
1 review
2 of 5 stars Reviewed yesterday NEW

This hotel has really gone downhill since our first visit. The furnishings are dirty, stained and tattered. The beds aren't comfortable. We tried moving to a different room, but there was no improvement. What a disappointment.

Review collected in partnership with Hampton

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United States
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

The front desk staff was excellent as well as other staff around the hotel. They were polite, courtiest, and were always smiling. They asked frequently if everything was ok with our stay. Definitely will stay here again and strongly recommend.

Review collected in partnership with Hampton

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Diana_M_Saumell, General Manager at Hampton Inn & Suites Orlando - South Lake Buena Vista, responded to this review

Dear Steven B, Thank you for your review! We are glad you enjoyed your visit with us. We try to treat each and every guest as if they were in their magical home away from home. We are conveniently located to all the major theme parks and just minutes away from Walt Disney World. Did you benefit from our complimentary... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is my third time on this location. I really love how awesome the staff makes you feel specially Lashondra. I wanted hot chocolate and she went and look for it everywhere because the one at the coffee station was gone. She wasn't able to find it right away so I went back to my room. An hour later a... More 

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Diana_M_Saumell, General Manager at Hampton Inn & Suites Orlando - South Lake Buena Vista, responded to this review

Dear Carolina, I had the pleasure of meeting you when you were leaving the hotel and it warms my heart when guests rave about my team. LaShondra is a shining star and we are so very proud of her. She always goes above and beyond for our guests. With all the hotels in the area to choose from we are... More 

Berlin, Germany
Senior Contributor
37 reviews 37 reviews
22 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We are loyal HHonors customers for many years and went to this Hampton Inn & Suites in May. The overall Impression of this Hotel is good with a nice renovated Lobby, a remodeled breakfast area and very friendly staff at the reception. The Location is perfect if you want to go to Disney, Kissimmee, Premium Outlet or the International Drive.... More 

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Diana_M_Saumell, General Manager at Hampton Inn & Suites Orlando - South Lake Buena Vista, responded to this review

Dear Route 66, Thank you for writing a review and visiting with us! I am so glad you enjoyed your stay and like our beautifully remodeled lobby and breakfast areas. I apologize about the cleanliness of your room and will share your comments with our team in an effort to improve our services. We love the loyalty of our Hilton... More 

Nashua, New Hampshire
Top Contributor
133 reviews 133 reviews
26 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 1 week ago

3 miles from the intersection of 535 & I-4. It was convenient to the convention center for my husband and 15-20 mins to Disney depending on which location. Nearby to grocery store, restaurants and shopping. The room was clean and well maintained. Comfortable beds and pillows. We did have minor issues getting towels we needed. Everyday we had to make... More 

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Diana_M_Saumell, General Manager at Hampton Inn & Suites Orlando - South Lake Buena Vista, responded to this review

Dear Mrs. O'Malley, Thank you for writing such a great review about your stay. I apologize for the behavior of the groups and that you were not provided the correct amount of towels daily. I do hope you will return and see the changes in our breakfast area. Thanks to thoughtful guests like you who offer insight, we moved some... More 

1 review
5 of 5 stars Reviewed 1 week ago

Had to book on short notice, and it was wonderful. The night manager was very helpful and accommodating, and super friendly. It's so nice to be greeted with a warm smile after a long day of travel. The room was clean, the hotel was clean, and other staff members were equally wonderful. I have no complaints about this Hampton Inn,... More 

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Diana_M_Saumell, General Manager at Hampton Inn & Suites Orlando - South Lake Buena Vista, responded to this review

Dear Rebecca K, Thank you for your great review! We are so happy you like our new lobby. We really do take pride in all we do. Especially in making our guests feel like they are in their home away from home. There is no greater compliment than that of a returning guest and we can't wait to see you... More 

Tallahassee
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Our travel soccer team stayed here for the weekend. Great rate on a suite, two queens and roll out sofa. Very, very spacious, very clean and extremely comfortable beds, quality pillows. Exercise room average, could be better, only treadmill and elliptical, no bike. Small pool but adqueate for the boys. Breakfast area under remodeling (but no work on it while... More 

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Diana_M_Saumell, General Manager at Hampton Inn & Suites Orlando - South Lake Buena Vista, responded to this review

Dear Richard H, Thank you for your review and thank you for staying with us! We appreciate your patience during our renovation process and hope you will return now that it is complete and absolutely beautiful. We value your loyalty and hope to see you again! More 

Larkhall
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A wonderfully located hotel with the friendliest happy staff you could ever wish to find. Newly refurbished lobby and dining area look superb. Mornings are made so much fun by Rosa at breakfast, she just makes you smile every time you meet her. She keeps things up to scratch and topped up quickly even when overwhelmed by groups at busy... More 

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Diana_M_Saumell, General Manager at Hampton Inn & Suites Orlando - South Lake Buena Vista, responded to this review

Dear William H, Thank you for your review! I appreciate your recognition of Lashondra and Rosa and I will share this review with them. They will be so happy to know they made your stay with us more memorable. With all the hotels in the area to chose from, we are honored you chose us! More 

Columbia, Missouri
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Loved this Hampton and will definitely be booking again for future Orlando visits. We chose this hotel for its close proximity to Disney World and Universal Studios and we were not disappointed. Very clean rooms, great parking area, and a really good location. We felt completely safe coming in late at night. Sleep quality was great, since the rooms were... More 

Was this review helpful? Yes
Diana_M_Saumell, General Manager at Hampton Inn & Suites Orlando - South Lake Buena Vista, responded to this review

Dear Captain of Affliction, Great name by the way! Thank you for your great review!! We are thrilled you enjoyed your stay and our amenities. We are conveniently located to all the major Central Florida theme parks and many of our guests love the free shuttle service to and from the Walt Disney World theme parks. We look forward to... More 

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